Booked 1-2week in advance for Auschwitz museum tour on GetyourGuide. Rated 4.1 on GYG so thought everything will run smoothly. Got an email few days prior to the trip that they dont have any guides le... ãã£ãšèŠã
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Booked an 11am Auschwitz tour weeks in advance, and the afternoon before they changed it to 5.30am! They expected us to meet at 5.20am. I objected obviously but to no avail. They are very cunning, and... ãã£ãšèŠã
Dreadful. Tour of schindlers factory was delayed 18/8 by almost 2 hours and the guide rushed through everything. Barely any time at all to read anything before he rushed us on to the next part all bec... ãã£ãšèŠã
DO NOT BOOK ANYTHING WITH DISCOVER CRACOW! Booked entrance tickets for Schindlers Factory. Without a tour. Would receive digitaal tickets day before. Did not happen. The evening before they said the t... ãã£ãšèŠã
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Want to book Wieliczka & Auschwitz tour? Searching for more trips, concerts, tickets in Krakow? Book and pay online.
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Stefana RogoziÅskiego 6, biuro Regus, 31-559, Kraków, ããŒã©ã³ã
- +48 728 448 109
- booking@discovercracow.com
- www.discovercracow.com
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Great company, great experiences
Booked while we were in Krakow and the day before the experience, weâre given clear instructions where to meet and what to expect. Great prices and great experiences, transport there and back as well as the tickets for the experiences are included. Could not say a bad thing about them.
2023幎3æ1æ¥
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Discover Cracow ããã®åç
Dear Morgan,
Thank you for your wonderful feedback! We're thrilled to hear that everything from booking to the experience itself went smoothly and that our instructions were clear. It's great to know that you found the prices reasonable and had a positive experience with both the transport and the tours.
We hope to assist you again in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Great company to book with
Had difficulty booking this tour online at first, so used the chat line. Not only was it sorted but a link to the tour the next day. Great service
2023幎3æ1æ¥
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Discover Cracow ããã®åç
Dear John,
Thank you for sharing your experience with us! Weâre glad to hear that our chat line could assist you in resolving the booking issue quickly, and that the service met your expectations. Itâs always great to know we could help make your tour smooth and enjoyable.
We look forward to welcoming you back on future trips!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Booked through our travel agency
Booked through our travel agency, to be honest this company had better communication with us than the travel agency did. Contacted the day before to confirm the pick up location and time - bus was really clean and comfortable, chaperone into the tour when we arrived and an absolutely fantastic tour guide. Lunch was provided for us which was really nice, then taken to Birkenau on the same bus for the second part of the tour. The same chaperone and tour guide came with us, which again - both fantastic. Short walk back to the bus and then a journey back to Krakow to drop us back to the pick up point. Great company, could not recommend enough!
2023幎2æ28æ¥
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Discover Cracow ããã®åç
Dear Lauren,
Thank you for your kind words! We are thrilled to hear that our communication and services exceeded your expectations. It's wonderful to know that the experience, from the clean and comfortable bus to the fantastic tour guide and chaperone, contributed to an enjoyable day. We're also glad that you appreciated the lunch and smooth transitions between Auschwitz and Birkenau.
We truly appreciate your recommendation and hope to welcome you back again soon!
Kind regards,
Szczepan
Sales Department at Discover Cracow
L histoire va être longue maisâŠ
L histoire va être longue mais puisqu'il il faut être honnête
La veille de notre premiÚre visite sur les camps,j écris a GetYourGuide via wahtapp pour confirmer que la.navette nous prends bien à l hÎtel et si l heure reste la même,GetYourGuide me confirme que au lieu de 9h c est 9h25 mais toujours à l hÎtel, le jour de l excursion la.navette n est pas venue car apparemment le rdv m avait ete confirme par mail en anglais vers 21h25 donc il faut dormir avec.son gsm allume ou ne pas aller se coucher tot nous avons du prendre une navette de notre propre moyen
Cout 116 eur juste aller
GetYourGuide a reconnu son erreur et avons eu droit a un remboursement
DeuxiÚmement excursion mine de sel
Je n ai recu que les codes QR rien d autres
Nous avons pris le train pour arriver a 12h04
Heure de l excusion 12h15
Nous sommes arrive a 12h18,car train a eu un peu de retard le groupe deja partis,vous allez me dire j avais qu a arriver a l heure... mais meme pas un coup de fil ou 5 min pour nous attendre
Nous avons voulu prendre le guide suivant mais pas faisable car c etait le.guide d avant qui avait nos billets
Et le.code QR sans le lien ne servait a rien,lien que GetYourGuide ne pouvait pas m envoyer car systeme en panne
Et ni sur WhatsApp non plus
Verdict apres contact avec GetYourGuide par tel achetez d autre billet on verra pour un remboursement
Remboursement que je n ai pas eu mais a la place un bon d achat
Pour refaire une activite avec GetYourGuide ðð
3eme excursion chopin ce faisant la meme journée mais en soirée la non plus pas de lien recu mais vu la situation de l apres midi GetYourGuide promet si leurs systems se retablis de me les envoyer ouf chose faite mais le comble c est que l organisateur de chopin ne me reclame aucun documentð€£
Enfin pour conclure a l.avenir vaux mieux prendre directement ses tickets sur place et ne plus passer par un intermediaire c a d GetYourGuide
Car beaucoup de soucis avant de pouvoir faire ses excursions
Bav
2023幎2æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Discover Cracow ããã®åç
Cher Hoyas,
Merci d'avoir pris le temps de partager votre expérience détaillée avec nous. Nous sommes désolés d'apprendre que votre visite n'a pas été à la hauteur de vos attentes et que vous avez rencontré plusieurs problÚmes avec votre réservation.
Nous nous excusons sincÚrement pour la confusion concernant la navette pour les camps. Il est inacceptable que vous ayez dû prendre un autre moyen de transport et nous sommes heureux que GetYourGuide ait reconnu l'erreur et vous ait remboursé.
Concernant l'excursion aux mines de sel, nous regrettons que vous ayez manqué le groupe en raison du retard de votre train. Nous comprenons la frustration que cela a pu causer, surtout sans communication préalable. Nous allons transmettre vos commentaires à GetYourGuide afin d'améliorer la coordination et la communication à l'avenir.
Nous apprécions votre retour dâexpérience concernant l'achat de billets directement sur place. Votre feedback est précieux et nous aide à améliorer nos services.
Nous espérons que vous nous donnerez une autre chance à l'avenir et que votre prochaine expérience sera sans tracas.
Cordialement,
Martin
Ãquipe de Support Client, Discover Cracow
The trip was great but the pick up wasâŠ
The trip was great but the pick up was running late about a hour and no one contact me to let us know the trip i enjoyed
2023幎2æ28æ¥
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Discover Cracow ããã®åç
Dear Tessa,
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the trip overall, but we sincerely apologize for the delay in the pick-up. Your feedback is important, and weâll make sure to address the communication issue to avoid similar situations in the future.
We appreciate your understanding and hope to have the opportunity to serve you again in the future.
Kind regards,
Szczepan
Sales Department at Discover Cracow
Trip to Auschwitz and Wieliczka Salt Mine
Trip to Auschwitz I and Auschwitz II Birkenau was very interesting. It is a horrible history which needs to be told. Recommended. Discover Cracow arranged the bus, the tickets, the guide and lunch. The only issue was the pick up. I recommend that you store the DC's phone number on your phone and you can then communicate with them through WhatsApp (really responsive). Also note that pickup point is not (necesarily) the same place as dropoff point.
I ordered a special deal with a guided tour in the Wieliczka Salt mine as well. Really cool experience and well organised by DC. Note that having both Auschwitz and the salt mine on the same day, will make you quite exhausted.
2023幎2æ28æ¥
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Discover Cracow ããã®åç
Dear reviewer,
Thank you for taking the time to leave such thoughtful feedback. We're pleased that you found the trip to both Auschwitz and the Wieliczka Salt Mine to be interesting and well-organized. It's indeed a powerful and important experience, and we're glad we could help facilitate that for you.
We apologize for the confusion with the pick-up and drop-off locations, and we appreciate your recommendation to use WhatsApp for communication. We'll take this into account to further improve our service.
Thank you again for choosing Discover Cracow!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Schindler factory tour
The tour was excellent and the guide was very informative. It was a very interesting and moving experience.
2023幎2æ28æ¥
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Discover Cracow ããã®åç
Dear Isabell,
Thank you for your feedback. We're delighted to hear that you had an excellent experience on the Schindler Factory tour and found the guide informative. It is indeed a moving and important part of history, and weâre glad you could connect with the experience.
We appreciate you choosing Discover Cracow!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Tour guide didnât show in the first 15
Tour guide didnât show up within the first 15 or 20 minutes of when they told us to be there and as it was winter with the museum closing early, went on my own and had a very nice self guided visit. Wouldnât have considered it a big deal, things happen, but as they still emailed me to write a review, there you go.
2023幎2æ20æ¥
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Discover Cracow ããã®åç
I'm to hear that your tour guide did not arrive on time, especially during the winter months when timings are more critical due to early closures. It's good to know that you were able to have a nice self-guided visit, but I understand how frustrating it is not to have the guided experience initially planned.
Your feedback is important, as it highlights the need for timely communication and reliability from our guides. We will review this situation to ensure that such delays are minimized and properly managed in the future.
Thank you for taking the time to provide your thoughts. If there's anything more we can do to assist you or if you have additional feedback, please feel free to reach out. We appreciate your understanding and hope to offer you a better experience in the future.
Kind regards,
RafaÅ Moryto
CEO DiscoverCracow
Not a great pickup, but a good tour.
There was a lot of confusion getting picked up. They phoned me about 30 minutes before my pickup time and told me the driver is already waiting for me. The time they gave on the ticket was incorrect. Luckily the person at the call centre quickly made a plan and was able to send the location of where I can still catch the bus. After that, it was smooth sailing. I visited Auschwitz, and the tour was great.
2023幎2æ27æ¥
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Discover Cracow ããã®åç
Dear Robbie,
Thank you for sharing your experience. We apologize for the confusion with your pickup time and the incorrect information on your ticket. We're glad that our team was able to quickly resolve the issue and get you to the bus.
Itâs great to hear that despite the hiccup, you enjoyed your visit to Auschwitz and that the tour met your expectations. We appreciate your feedback and will work on improving our scheduling process to avoid such issues in the future.
Best regards,
Martin
SalesManager, Discover Cracow
Convenient, fast, affordable
Super convenient to book, fast and cheap connection. Would use it again.
2023幎2æ26æ¥
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Discover Cracow ããã®åç
Dear Jasmine,
Thank you for your kind words! We're glad to hear that you found our booking process convenient and the service both fast and affordable. We look forward to having you use our services again in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Horrible company
Horrible company. Booked a return shuttle from Auschwitz and we attempted to board the shuttle. The driver looked at our ticket and said âno, no!â I said what?! Are we on the wrong shuttle? He just shooed us off the shuttle. It WAS the right shuttle and they left us stranded at Auschwitz, (which sounds like a really funny/horrible scenario). We had to take a taxi back to Krakow that cost us 100 USD. After all this they wonât give a refund.
2023幎2æ25æ¥
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Discover Cracow ããã®åç
I'm truly sorry to hear about the confusion and chaos you experienced at the pickup point for your trip to Auschwitz. Itâs unacceptable to have such a disorganized start to your day, and I understand how frustrating it can be when there is insufficient information to distinguish the right bus among many.
Your feedback regarding the need for clearer instructions and identification for the buses is very important. We will address these concerns with our team to improve our coordination and communication so that future guests can have a smoother experience.
Thank you for bringing this to our attention, and I hope the rest of your tour was more enjoyable. If there's anything more we can do to assist you or if you have additional feedback, please feel free to reach out. We value your input and aim to make the necessary improvements.
Kind regards,
RafaÅ Moryto
CEO DiscoverCracow
Trip to Auschwitz
Trip to Auschwitz
The trip to Auschwitz was very interesting. The experience was nice and our guide very professional. The organizers were very professional too. There was a change in schedule but I was informed well in advance.
2023幎2æ24æ¥
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Discover Cracow ããã®åç
Dear reviewer,
Thank you for sharing your experience with us! We're pleased to know that you found the trip to Auschwitz interesting and that our guide's professionalism made the experience even more meaningful. We strive to keep our organization seamless, and it's great to hear you were informed of the schedule change in advance.
Kind regards,
Szczepan
Sales Department at Discover Cracow
Not recomended
The only thing good about this trip was the nice ladys who were whit us- that I found out in the middle of the tour that were not guides, but translaters.
Well, it started of with being advised less than 24h that the schedule that I reserved wasnât possible. Than, in the morning of the tour, it was clearly to see that the tour was overbooked and two guys were left outside the bus without explanation. The driver just closed the door on their face.
About the tour itself⊠it was really rushed, with no time to reflect or honor the people who suffered so much. The lady that was our guide - or was supposed to be, since she was just a translater - had terrible English and known just the basic history of the campus- you couldâve read a 9th grade history book for that.
In the end, the bus driver left us 2 km far from the entrance of Birkenau, with places to stop right in front of it. It was raining cats and dogs, so it wasnât a nice end.
2023幎2æ25æ¥
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Discover Cracow ããã®åç
I'm truly sorry to hear about your disappointing experience with the tour. Itâs unacceptable to be informed of schedule changes at the last minute, and itâs concerning that the tour was overbooked, leaving some guests without clear communication or explanation. Additionally, the rushed nature of the tour and the focus on translation rather than guided expertise are not the standards we aim to uphold.
The issues with the bus, including ending the tour 2 km away from Birkenau in poor weather, further detract from what should have been a reflective and respectful experience. Your feedback is invaluable, and I will ensure it is shared with our team to address these problems and make necessary improvements.
If you would like to discuss this further or if there's anything we can do to make amends, please feel free to reach out directly. We appreciate your input and hope to provide a much better experience for future guests.
Kind regards,
RafaÅ Moryto
CEO DiscoverCracow
All according to plan!
2023幎2æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Discover Cracow ããã®åç
Dear Hugo,
Thank you for your feedback! We're glad to hear that everything went according to plan during your experience with us. We hope to welcome you again on future trips.
Kind regards,
Szczepan
Sales Department at Discover Cracow
Trip to Auschwitz
The trip to Auschwitz was very interesting. The experience was nice. The organizers were very professional. There was a change in schedule but I was informed well in advance.
Only one thing to mention, I have mentioned the pick-up and drop-off point (same location) while booking the trip. While my pick up was from the exact specified location, but the drop happened far away from my location and I was not aware of the change beforehand.
Apart from this small glitch, the trip was very good.
2023幎2æ25æ¥
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Discover Cracow ããã®åç
Dear reviewer,
Thank you for your detailed feedback! We're pleased to hear that you found the trip to Auschwitz interesting and that our team provided professional service throughout your experience.
We apologize for the inconvenience regarding the drop-off location. Your feedback is invaluable, and we will ensure to address this issue to improve our communication regarding pick-up and drop-off points in the future.
We appreciate your understanding and hope to welcome you back on your next visit!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Nice and informative experience.
Visited the Schindler Factory at Krakow via Discover Krakow. Was very happy with the guided tour, lotâs of information about events in Krakow during WW2 and details of what shots weâre used in the Spielberg movie. All in all a nice experience and day out. The tour is about 2 hours.
2023幎2æ23æ¥
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Discover Cracow ããã®åç
Dear Jason,
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the guided tour of the Schindler Factory and found it informative. It's great to know that you appreciated the insights into Krakow's history during World War II and the details related to the Spielberg film.
We hope to have the pleasure of welcoming you back for another tour in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Great experience
Everything was very easy and well organised. The tour and tour guide were excellent, would highly recommend!
2023幎2æ24æ¥
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Discover Cracow ããã®åç
Dear Emilia,
Thank you for your wonderful feedback! We are delighted to hear that you had a great experience and found everything easy and well organized. Itâs fantastic to know that you enjoyed the tour and our tour guide.
We truly appreciate your recommendation and hope to see you again on your next visit!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Shuttle to Auschwitz
Excellent service for the price. Bus was on time (both ways) driver was friendly and bus was clean. Definitely recommended.
2023幎2æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Discover Cracow ããã®åç
Dear Jessica,
Thank you for your excellent feedback! We are thrilled to hear that you found our service to be excellent and appreciated the punctuality, friendliness of the driver, and cleanliness of the bus.
Your recommendation means a lot to us, and we look forward to welcoming you again in the future!
Kind regards,
Szczepan
Sales Department at Discover Cracow
Interesting experience
There was a little bit of confusion at the start because lots of different tour groups were gathering in one place and we couldn't find out guide. We called the DiscoverCracow helpline and the person on the phone was very professional and helpful. When we found the guide it was very quick to receive our tickets and we were left to explore the museum alone.
The museum itself was very interesting and insightful. I learnt a lot of new things about Krakow during the war. It took approx 2 hours to complete everything and it captured my attention for the whole duration.
There was a free cloakroom which I thought was very convenient too.
Would recommend if visiting Krakow, especially if, like myself, you do not have enough time for the full day trip to Auschwitz.
2023幎2æ22æ¥
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Discover Cracow ããã®åç
Dear Lauren,
Thank you for sharing your experience with us! Weâre glad to hear that our helpline was able to assist you in locating your guide.
Itâs great to know that you found the museum interesting and informative, and that you appreciated the convenience of the cloakroom.
Thank you for your recommendation, and we hope to welcome you back to Krakow in the future!
Best regards,
Szczepan
Sales Department, Discover Cracow
Un musée dâune trÚs grande qualité avecâŠ
Un musée dâune trÚs grande qualité avec Monica notre guide privée et exceptionnelle . Lâhistoire de la Pologne pendant la guerre est trÚs bien présentée. Ne vous attendez pas à entendre parler que de Schindler, ce musée va bien au delà dâoù son intérêt. Ma fille de 25 et moi sommes reparties ravies. Juste nous voulions refaire un tour seules sans notre guide mais cela est interdit dommage.
2023幎2æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Discover Cracow ããã®åç
ChÚre Laurence,
Merci beaucoup pour vos commentaires élogieux ! Nous sommes ravis d'apprendre que vous et votre fille avez apprécié votre visite au musée et que Monica, votre guide, a su vous offrir une expérience exceptionnelle en vous présentant l'histoire de la Pologne pendant la guerre.
Nous comprenons votre souhait de refaire un tour sans guide et nous regrettons que cela ne soit pas possible. Nous espérons vous revoir bientÎt pour d'autres découvertes enrichissantes !
Cordialement,
Szczepan
Département des ventes chez Discover Cracow
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