Spacepro Wardrobes by B&Q レビュー 230

Spacepro Wardrobes by B&Q からの回答

2026年5月20日 に更新

Good Afternoon,

Thank you for taking the time to leave your review.

We’re very sorry to hear about your experience and completely understand your frustration regarding the incorrect track size and the delays in resolving the issue.

After investigating, it appears there was an error during the manufacturing process despite the order details being correct on your original order. We appreciate your patience while we worked to resolve this.

I can see that you have now accepted delivery for 22/05, and as a gesture of goodwill we have also refunded £65 to apologise for the inconvenience caused.

We sincerely apologise for the lack of proactive updates and appreciate your feedback, as it helps us improve both our service and communication moving forward.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2026年4月8日

Hi Mr Jowitt,

Thank you for taking the time to leave your review.

We understand your frustration and it is always disappointing to hear that our products haven't met customers expectations. The images which you provided have been circulated to the relevant departments and will be investigated further internally and with our panel supplier.

However I can confirm that after your initial contact replacement orders were raised. Our delivery company have offered dates which I can see have been declined. The orders are currently back with the scheduling team for a new date to be provided, however we have escalated this to higher management and asked for this to be prioritised.

Aside from the delivery date which I trust will be provided asap, if there is anything else we can assist with please do not hesitate to contact our Customer Support team.

Thank you
Spacepro

Spacepro Wardrobes by B&Q からの回答

2026年3月9日

Hello Mr Firman,

Thank you for taking the time to leave your review.

After completing an internal investigation on your order, it is clear that the correct ordering process was not followed in store.

The website which your order was placed on is for end consumers who order directly from ourselves where there is an option to add installation. B&Q store colleagues have a separate internal system that they should use to raise orders on behalf of their customers where the option of installation is now available.

It seems as though there is a training issue with this store which we will address and provide further training on their processes.

Apologies that your experience ordering our products was a negative one. If you would like to contact our Customer Support Team we would be happy to discuss how you can raise a new order with installation,

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2026年1月12日

Hello,

Thank you for taking the time to leave your review.

Unfortunately as an order number hasn't been referenced, we are unable to confirm that the products are ours and to provide any feedback.

It would be useful if you could contact us directly at spaceprosupport@hdhc.com with your original order details so we can look into this further. We are always happy to receive feedback on our products to continue our internal continuous improvement. We can then pass anything on to our suppliers who may not be aware of any issues.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2026年1月9日

Good Afternoon Mr Hibberd,

Thank you for leaving your review.

It is disappointing to hear that you have had a negative experience with our wardrobes. Unfortunately you have left your review on the wrong domain as this was not ordered directly with B&Q.

As this seems to be an issue with the installation, we would ask that you contact our Contract Customer Support team directly at support@spaceprocontract.com where a member of the team will be happy to provide assistance.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年11月10日

Hello Mr Bartlett,

Thank you for taking the time to leave your review. It is disappointing to hear that you are't happy with the customer service you received.

Unfortunately what is in the B&Q brochure and sold by B&Q isn't something as manufacturers we have control over, however we can offer support and information on all Spacepro items which are purchased directly through B&Q or through the microsite where you placed your order.

After reviewing the emails between yourself and our Customer Support team, I can see that a decision was made to compensate you for any inconvenience. As this was accepted by yourself, I trust that this was a satisfactory outcome.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年10月7日

Hello Mr Oliver,

Thank you for taking the time to leave your 5* review.

We are delighted to hear that you were happy with the service you received when purchasing your Spacepro wardrobe.

We look forward to the possibility of you ordering from us again in the future.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年9月22日

Hello Dave,

Thank you for taking the time to leave your 5* review.

We are pleased to hear that you had an overall positive experience and thank you for sharing your feedback.

Your comments regarding the soft close instructions have been passed on to the relevant teams and will be looked into internally.

We hope that you would consider buying from Spacepro in the future.

Kind Regards,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年9月5日

Hello,

Thank you for taking the time to leave your review.

After carrying out some internal investigations, I can see that our Customer Support team sent your email query to both our QC and Trackset Production teams for their feedback.

It was confirmed that our top tracks are not rolled in our factory to a 90 degree angle and will not cause any issued with the installation of the doors.

After reviewing the product online and the instructions, there is no reference to the top track being made to a 90 degree angle. This was also confirmed in the email back to yourself 04/09/25.

Please accept our apologies for the initial delay in getting this information back to yourself, this will be discussed with the relevant teams.

Many thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年9月2日

Hi Mr Dunn,

Thank you for taking the time to lave your 5* review.

We are delighted to hear that you are happy with your Spacepro wardrobe and found the installation service a positive experience.

Your feedback has been passed on to the Installers manager who will also be appreciative of the feedback.

Thank you,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年9月2日

Hi Morna,

Thank you for taking the time to leave your 5* review.

We really do appreciate your positive feedback and are pleased to hear that you found the experience easy from start to finish. Your comments have been passed on to all departments involved.

if you do require any assistance in the future, please do not hesitate to contact us.

Thank you
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年8月21日

Hello,

Thank you for taking the time to leave your review.

We are sorry to hear that your experience was affected by a damaged item. I have found your orders and can see that the Towers were delivered 2nd July and the damage was reported to ourselves by the Retailer on 15th July. A collection was then raised and booked for 18th July and we refunded the Retailer on 30th July.

After reviewing the photos that were sent, I am confident that the damage was not caused due to a manufacturing fault and looks more consistent with transport damage. However, we will investigate this further internally with the relevant departments to see if any improvements can be made.

Again with regards to the missing brackets, this was reported to ourselves 20th August and a replacement order was raised the same day. The brackets have been dispatched via DHL and you should have by now received the tracking information.

Once again, apologies that your experience has reflected in a 1* review but if you require any further assistance in the future, please do not hesitate to contact us.

Thank you
Space Pro

Spacepro Wardrobes by B&Q からの回答

2025年8月11日 に更新

Hello,

Thank you for your review.

Unfortunately as there is no order number referenced I am unable to provide a solution. However if you would like to contact our Customer Support team on 0114 293 3040 we would be happy to discuss further and hopefully provide a solution.

**Update 11/08 - after now checking the order, i can see that B&Q have made contact with ourselves and once we receive a reply to the questions, a replacement order will be raised.

Thank you
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年7月14日

Hello,

Thank you for taking the time to leave your 4* review.

We are delighted to hear that you are happy with your most recent Spacepro experience. We would welcome any further feedback on how we could have made this a 5* experience.

We look forward to the possibility of you ordering from us again in the future.

Many Thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年6月16日

Hello,

Thank you for taking the time to leave your 5* review.

We are delighted to hear that you had a positive ordering experience and our Customer Support team helped you along the way. Your comments have been passed on to the team.

We look forward to the possibility of you ordering from us again in the future.

Many thanks,
Spacepro

Spacepro Wardrobes by B&Q からの回答

2025年6月3日

Hi Mr Anderson,

Thank you for taking the time to leave your review.

It is disappointing to read that you have experienced an unsatisfactory service so far.

After some investigation, I can see that there was an initial system error with the End panel and Liners not pulling through to manufacturing when the order was released. However this was dealt with and the order was raised after your initial call to our Customer Support team.
It does look like our delivery company Kinetic's have sent a couple of texts to try and schedule a delivery date for the outstanding items but unfortunately they weren't responded to. However delivery has now been confirmed for 05/06/25 between 9am-12pm.

Your feedback is appreciated and has been passed to all departments concerned. This will help to improve training and development within our business.

Once you have received your final delivery, please do not hesitate to contact our Customer Support team if you require any assistance.

Many Thanks
Space Pro