The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... もっと見る
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Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... もっと見る
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Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... もっと見る
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Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... もっと見る
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企業情報
当該企業による記述
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
当該企業による記述
- We're commited to making our customers happy!
連絡先
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , 英国
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3.3
まあまあ
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cheap Quality, No Customer Support
Spent a lot on a Spacepro sliding wardrobe kit — poor quality and even worse service. Tried to exchange two unused doors, was told I’d have to return the whole kit. No flexibility, no help.
Even offered to buy parts to fix it myself — they weren’t interested. For the price, the quality is shocking and the customer service is non-existent. Never again.
2025年6月2日
自発的なレビュー
Missed items of delivery
End panel missing from the delivery so unable to start installing the doors, still waiting for the end panel 4 weeks later!….
Didn’t seem to care after manufacturing and transferring to their delivery company, shocking service with next to no way of contacting the delivery company for updates.
Wouldn’t recommend!
2025年4月21日
Spacepro Wardrobes by B&Q からの回答
Hi Mr Anderson,
Thank you for taking the time to leave your review.
It is disappointing to read that you have experienced an unsatisfactory service so far.
After some investigation, I can see that there was an initial system error with the End panel and Liners not pulling through to manufacturing when the order was released. However this was dealt with and the order was raised after your initial call to our Customer Support team.
It does look like our delivery company Kinetic's have sent a couple of texts to try and schedule a delivery date for the outstanding items but unfortunately they weren't responded to. However delivery has now been confirmed for 05/06/25 between 9am-12pm.
Your feedback is appreciated and has been passed to all departments concerned. This will help to improve training and development within our business.
Once you have received your final delivery, please do not hesitate to contact our Customer Support team if you require any assistance.
Many Thanks
Space Pro
Really good quality
Really good quality, doors are solid construction and the surface finish is excellent, easy to install wit clear instructions, highly recommended.
2025年3月20日
Spacepro Wardrobes by B&Q からの回答
Hello Mr Blakey,
Thank you for taking the time to leave your 5* review, we really appreciate your feedback.
We are delighted to hear that your are happy with your new Spacepro wardrobe. Your comments have been passed on to all departments involved.
Thank you
Spacepro
Well made and great advice from the fitting team
Got off to a slow start, had to chase for a pre fit measurement appointment. Other than that the chap who came was great, he also came back to fit. Left no mess, looks fantastic,
2025年1月11日
Spacepro Wardrobes by B&Q からの回答
Hello Patrick,
Thank you for taking the time to leave your 5* review.
We really appreciate your feedback and are delighted to hear that you were pleased with the overall service for a second time.
Many Thanks,
SpacePro
By installing it myself, I saved over £500, which significantly reduced my financial burden.
The product I bought from this DIY-spacepro was absolutely brilliant. It was exactly what I was looking for and they sent it to me promptly.
Installation was generally easy, however, I encountered some difficulties with the hydraulic mechanism for smooth closing. The instructions for this part were unclear, making it challenging to fit correctly. I ultimately decided to forgo the hydraulic feature, but despite this, the product looks absolutely brilliant.
Aside from the issue with the hydraulic mechanism, the installation was straightforward and the product quality is truly exceptional.
2024年12月7日
Spacepro Wardrobes by B&Q からの回答
Hi,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are happy with your Spacepro wardrobe and the service you received.
We appreciate your feedback on the soft close mechanisms and this has been passed on to our design team. However, if you would like further help and advice on the soft close, please feel free to call our Customer Support team on 0114 293 3040 who will be happy to assist.
Many Thanks,
Spacepro
Smooth glide, nice looking doors.
Delivery was delayed but now the doors are up they look great. Smooth glide and sturdy make.
However as they don’t have handles it is something to get used to when trying to open them.
2024年11月23日
Spacepro Wardrobes by B&Q からの回答
Hello,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your Spacepro wardrobe but certainly apologies that your delivery was delayed. Your feedback is appreciated with regards to the design of the doors and has been passed on to the relevant departments.
Many Thanks,
Spacepro
Excellent in every way
Very pleased with all aspects of our installation. The quality of the survey, which included expert advice, telephone support from the manufacturers and the installation itself all exceeded our expectations.
Communication was excellent at all stages.
The contractors who completed the installation were fantastic, they worked cleanly and efficiently with respect for our property. Shaping of panels to fit a curved ceiling and picture rails was required, this was done flawlessly.
The finished installation has completely transformed our room, we are very impressed by the quality of materials and the functionality of the sliding doors.
2024年7月13日
Spacepro Wardrobes by B&Q からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are happy with your new Spacepro wardrobe and the overall service you received.
Your feedback has been passed on to all departments concerned.
Thank you
Spacepro
Delivery problems
I am having the same delivery problems as outlined in several previous recent posts.
My order placed 5 weeks ago (with 3 week delivery estimate) has still not arrived & despite repeated attempts contacting the company I have not been provided with any planned delivery information.
I see from a company response to a previous post that their delivery company went into administration in early July. Why have recent customers not been alerted to delivery schedule problems at time of placing orders & why is there no information provided to requests for current planned delivery dates?
Very disappointing poor customer service in my view
2024年9月6日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hi Ewan,
Thank you for taking the time to share your feedback.
We do apologise for the service you have received. Unfortunately our previous delivery company did go into administration which left us with a significant backlog of cancelled deliveries. This has been a difficult period for all involved with a number of teething issues as new systems had to be integrated. We know communication during this time wasn't great as we all focused on getting outstanding deliveries made as soon as possible. We also knowledge that this will have been a frustration to all involved and apologise again for the service you experienced.
Thank you
Spacepro
Ordered and paid for minimalist sliding…
Ordered and paid for minimalist sliding wardrobe doors. Despite several calls to company, I have been advised parts are out of stock. Then contacted to say now In Stock and delivery company will contact me to arrange delivery. We are now 6 weeks since payment was taken and I have received a txt to ‘ assure ‘ me that the order is in planning stage ? I am very unhappy and can not comment on the quality of goods as I have not seen sight of them.
2024年7月21日
Spacepro Wardrobes by B&Q からの回答
Hi Michelle,
Thank you for taking the time to leave your review.
Following on from your communication with our Customer Support Team, we can confirm that your delivery has now been booked for 09/09.
Again, we sincerely apologise for the frustrations you have faced through your journey.
We hope that you are happy with your new Spacepro wardrobe once delivered.
Thank you
Spacepro
Missing goods, no help
I don't have all the goods I ordered. The delivery company arrived with a partial delivery a month ago, but I'm still owed over £1000 of goods. No response to my enquiries from the delivery company and the only thing I get from the supplier is that they're really sorry and will chase the delivery company again.
No action, no goods, poor service.
2024年8月25日
自発的なレビュー
Expectations exceeded
Very good service from installers and very pleased with the overall finished result.
2024年8月19日
Beware bespoke ordering!
Ordered first wardrobe via BandQ that was fine it was easy to install, the second unit was bespoke and you only get 24 hours to alter any measurements, which I needed to do, as I looked at the email after 24 hours I could not alter measurements ,you went ahead and manufactured the unit which was no use to me and insisted on delivering the unit, costly mistake to the tune of £750! DOUBLE CHECK MEASUREMENTS WITHIN 24 HOURS OF ORDERING OR YOU COULD COME UNSTUCK, Prospace need to give a longer time to confirm measurements , not everyone is constantly scanning emails!
2024年6月18日
Absolutely shocking
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month.
They do not care! no communication,POOR customer service.
You just get fobbed off!
ITS your business you should be thinking about!! It doesn’t hurt to call you customers or MAYBE change your courier.
2024年7月22日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hello,
Thank you for taking the time to leave your review.
Please accept our apologies for the delays and inconvenience caused to your order.
Unfortunately, our delivery company went into administration on Friday 5th July which has caused a knock on affect on all deliveries. We have however sourced a new delivery company who are working hard on completing all deliveries on our behalf.
Again, we are very sorry for the delays which have been caused but do understand your frustrations.
Thank you
Spacepro
Avoid!
Avoid!
Long delivery times,
Waited nearly one month! In the end I cancelled my ordered..
Rubbish customer service…
2024年7月18日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hi Gracie,
We're sorry for the experience you have received.
On July 5th our transport provider entered administration. We are now up and running with a new home delivery provider but there was a significant backlog of cancelled deliveries that needed to move warehouses and be planned with the new transport company. This has been a difficult period for all involved with a number of teething issues as new systems had to be integrated. We know communication during this time wasn't great as we all focused on getting outstanding deliveries made as soon as possible. We also knowledge that this will have been a frustration to all involved and apologise again for the service you experienced.
Thank you,
Spacepro
Failed to delliver
After a month of waiting for my order I gave up and cancelled. Between B&Q customer service and the supplier I have been given the run around. Will not buy from B&Q online again and will not buy Spacepro.
2024年7月18日
自発的なレビュー
Spacepro Wardrobes by B&Q からの回答
Hi Mr Fraser,
Please accept our apologies for the delays and inconvenience caused to your order.
Unfortunately, our delivery company went into administration on Friday 5th July which has caused a knock on affect on all deliveries. We have however sourced a new delivery company who are working hard on completing all deliveries on our behalf.
Again, we are very sorry for the delays which have been caused but do understand your frustrations and the reason for your cancellation.
Thank you
Spacepro
We found the instructions lacking
We found the instructions lacking. There were panels of wood delivered with no mention as to what they were for The sliding doors did not appear to fit.
However after phoning your helpline the extremely helpful operator explained that you had to put the runners on the
boards and with the wheels etc the door would fit
On following her instructions the doors fitted perfectly Well pleased with the end result
2024年4月17日
Spacepro Wardrobes by B&Q からの回答
Hi Lilian,
Thank you for taking the time to leave your review.
We apologise that there was some initial confusion regarding the Liners and what their purpose was. However we are pleased to hear that you managed to resolve this with a member of our Customer Support team. Your positive feedback has been communicated to all departments involved.
Enjoy your Spacepro wardrobe.
Thank you
Spacepro
Wardrobes fitted to an excellent standard
The fitter was very professional and polite. An excellent eye for detail and the wardrobes look fantastic. I would defininteley recommend space-pro and this product.
2024年4月13日
Spacepro Wardrobes by B&Q からの回答
Hi Robert,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are pleased with your wardrobes and the service you received. Your feedback has been communicated to all departments involved.
We look forward to the possibility of you ordering from us again in the future.
Thank you
Spacepro
Quality sliding doors that look great
The doors were delivered as expected and were well packed for transport. For a DIY'er they were quite straightforward to install. The fitted doors look lovely in our redecorated bedroom.
Wasn't expecting the slow close mechanisms as I didn't read anything about them when I ordered the doors. However they give the doors a luxury feel when closing them
2024年4月8日
Spacepro Wardrobes by B&Q からの回答
Hi Tom,
Thank you for taking the time to leave your 5* review, we really appreciate the feedback.
Your comments have been passed on to all departments concerned.
We are delighted to hear that you are happy with the overall service you received along with the finished product including the soft close.
We look forward to the possibility of you ordering from ourselves again in the future.
Many Thanks,
Spacepro
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