Mark was patient and reassuring on what would happen next. He came across very professional and explain everything in great detail making sure I understood the process and why he was asking me the que... ãã£ãšèŠã
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DLG have a great approach to handling their client base. I was initiated to the process by phone and I have to say after dealing with a DLG, I would Highly Reccomend thier services. Mark, the Adviso... ãã£ãšèŠã
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I will always be grateful to Aldwin Panaligan for the knowledge, empathy and responsiveness he has shown towards me over ten worrying months. He is calm & experienced, brilliant at explaining the myst... ãã£ãšèŠã
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Youve been helpful in explaining everything. Keeping up to date with what the offer were. Every step along the way. Making sure my nothing was over looked. And how you been understanding the reason... ãã£ãšèŠã
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DLG Legal Services is dedicated to providing affordable, high-quality advice across a broad range of legal services.
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4.5
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WELL LOOKED AFTER
We were looked after by Giles Robinson, who could not have been more helpful. We were not simply treated as a number. We were always kept informed of proceedings and canât thank Giles enough for his efforts.
2026幎5æ1æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Phil
Thank you so much for your kind words. We really appreciate you taking the time to share your experience and will be sure to pass on your feedback to Giles. He will be thrilled to know his efforts made a difference.
DLG have a great approach to handlingâŠ
DLG have a great approach to handling their client base.
I was initiated to the process by phone and I have to say after dealing with a DLG, I would Highly Reccomend thier services.
Mark, the Advisor was friendly,Knowledable, patient and accurate, which made a difficult time of giving truthful statements, a really easy and stress free process. I would like once again to extend sincere Thanks to Mark, who made me feel at ease throughout the whole process.
2026幎6æ25æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Nigel
Thank you so much for your kind words and for taking the time to share your experience. Your recommendation truly means a lot to us and we are delighted to hear that you felt supported and at ease through the process. Mark will be especially pleased to know he made such a positive difference.
Great
Originally I was not particularly happy with the service that I received. Really slow response times for returning my emails or phone calls , the day was saved by Angela Probert . She was so helpful, did what she said she was going to and was super understanding. She managed to get us an outcome that was fantastic and actually correlated with injury that was sustained.
2026幎6æ25æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Rachael
Thank you for taking the time to share your honest feedback. We are sorry to hear that your experience didnât start as smoothly as it should have, but we are pleased Angela was able to step in and turn things around for you. Itâs great to hear that her support and understanding made such a positive difference and helped achieve a positive outcome for you. We will be sure to pass on your kind words to her. Your feedback is truly appreciated and helps us continue to improve our service.
Mark Kinsey
Mark Kinsey, I appreciate the time you have taken out to support me with my claim, very professional.
Thank you
2026幎6æ18æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Anamaria
Thank you for taking the time to leave a review. Your kind comments will mean a great deal to Mark and we will be sure to pass them on to him.
Excellent Service and Communication
After my previous solicitor was unable to progress my claim satisfactorily, my case was transferred to Angela Probert, and the difference was remarkable. From the beginning, Angela provided excellent communication, keeping me updated at every stage through phone and email. All information was clear, timely, and straight to the point.
Angela was always approachable, easy to talk to, and available whenever I had questions or needed clarification. Her professionalism and dedication gave me confidence throughout the process.
My case ( ref: 02706329/1) has now been successfully settled, and I am extremely grateful for the support and service Angela provided. I would highly recommend her to anyone looking for a solicitor who is efficient, communicative, and genuinely committed to achieving the best outcome for their clients.
Thank you, Angela, for all your hard work and assistance.
2026幎6æ24æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Marta
Thank you so much for your kind and thoughtful review. We are so pleased to hear Angela was able to make such a positive difference to your experience, and to help you achieve a successful outcome, particularly after a challenging start. Your feedback will mean a great deal to Angela and the whole team. Wishing you all the very best for the future.
The worst solicitors ever!
The worst solicitors ever! They work for the insurance company not you and constantly mislead. I would not recommend this solicitor if you are involved in a no fault RTA. DLG reps run the clock down and will not get you the best compensation deal. If I could turn back time I would have sourced an independent solicitors.
2026幎6æ22æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
We are sorry to hear that about your experience. We pride ourselves on providing exceptional customer service and on this occasion, we are sorry that you feel that this was not achieved. If you would like to email Complaints@dlglegalservices.co.uk quoting your reference number, we would be happy to look into your concerns.
Claim Forms
Was the case handler Mark Kinsley making the time to help me and support me through completing forms required I was having difficulty doing online myself and getting frustrated and very anxious.
He explained everything to me as we were completing both mine and dads claims and what happens next.....
Definitely a five star plus telephone conversation and completion *****+
2026幎6æ22æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Chrissy
Thank you so much for taking the time to share your experience. We are glad to hear how much Mark was able to support you in this matter. This is exactly the level of care we aim to deliver, and so itâs wonderful to know Mark made such a positive difference for both you and your dad. We will be sure to share your feedback with Mark and the wider team. Thank you again for your five-star review!
Friendly
Friendly, efficient, appeared to care that he gave a good service. He did exactly what he said he would. Excellent customer service
2026幎6æ19æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Thank you so much for your kind words. We are so glad to hear that you found the service friendly, efficient, and reliable. We really appreciate you taking the time to share your experience.
From the start of my experience with Bryce Hermannsen
From the start of my experience with this company I felt valued - no legal speak - all explained to me in my language .When I needed confirmation of what i was being asked to do there was always someone to speak to. The head of the team that I was dealing with was Bryce Hermannsen - he was so patient at all times especially when I neede some guidance - really recommend . My case is now over - satisfactorily .
2026幎6æ18æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Judy
Thank you so much for your kind words. We are delighted to hear that you felt valued and supported by Bryce and the team throughout your experience, and that everything was explained clearly and in a way that worked for you. We will be sure to pass on your feedback to them. We truly appreciate your recommendation and wish you all the very best for the future.
Given help with a task I was unable toâŠ
Given help with a task I was unable to fulfil online.
2026幎6æ16æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Thank you for leaving a review of your experience. We are glad to have been off assistance to you in this matter.
DLG LEGAL SERVICES LIMITED ããã®åç
Hi Leah
Thank you so much for your feedback. This is very much appreciated.
Chloe was amazing
Chloe was amazing, supported me through the entire claim and stayed in touch all the way
2026幎6æ18æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Thank you so much for your kind feedback. We truly appreciate you taking the time to share this. Chloe will be so pleased to know she made a positive difference to your experience.
Ben Dennison was my claim handler
Ben Dennison was my claim handler! He was absolutely amazing, even securing me the highest rate from his valuation. Communicating with me the whole way through the process and keeping me up to date. Thanks Ben
2026幎6æ17æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Thank you for sharing your experience, Shannon. We are so pleased to hear that Ben provided such outstanding support throughout your claim. Keeping you informed every step of the way and achieving a great outcome are exactly the standards we strive for. Ben will be delighted to know how much his efforts meant to you.
Mark was so helpful with everything andâŠ
Mark was so helpful with everything and explained everything to me about my claim so I can understand better. He was brilliant
2026幎6æ18æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Omera
Thank you so much for your kind words about Mark. We are delighted to hear that Mark was able to support you so clearly and help you feel confident about your claim. He will be so pleased to know his efforts made such a positive difference.
Very nice perlite and good to talk to
Very nice perlite and good to talk to
2026幎6æ17æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi David
Thank you so much for taking the time to provide feedback on your experience of DLG Legal Services. Your kind comments are very much appreciated.
Very helpful and knowledgeable at thisâŠ
Very helpful and knowledgeable at this difficult time - thankyou Scott for making me feel at ease
2026幎6æ16æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Ashley
Thank you so much for your kind words. Your feedback means a great deal to us and will be shared with Scott.
Well done dlg legal services
I found dlg legal services to be a top company and the staff that have bought me through the first 2 years of my claim have been great . However as soon as Melanie took over this year Iâve had a whole another level of care to which Iâve been made to feel of importance again which I havenât in a long time . She is an asset to dlg legal services and she is someone I wonât forget that helped me in a very dark time in my life .well done
2026幎6æ16æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Tony
Thank you so much for your feedback. It truly means a lot to hear how supported you have felt throughout your journey with us. We are especially pleased that Melanie has been able to make such a positive differenceâsheâll be delighted to know the impact sheâs had during a difficult time. Your kind words and recognition are greatly appreciated, and weâre grateful to have been able to support you. Wishing you all the very best moving forward.
Mark was very good at his job andâŠ
Mark was very good at his job and understanding
2026幎6æ16æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Jeff
Thank you for taking the time to leave a review. Your comments about Mark are very much appreciated.
Excellent Service ! . . so pleased with result.
All the way through the service I received from DLG LEGAL SERVICES LIMITED was excellent, especially my claims handler Ben Dennison. Very helpful, friendly, understanding, sympathetic, efficient, prompt . . leading to an excellent result . . Thank you so much !
2026幎6æ15æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Thank you so much for your wonderful feedback, James. We are delighted to hear that you had an excellent experience throughout, and that Ben provided such helpful and friendly support to you. We truly appreciate your kind words and will be sure to share them with Ben â heâll be very pleased to hear them. Thank you again for taking the time to share your experience.
Mark is great!!!
Mark was so informative about the whole process and was very understanding. His bubbly personality made the whole process even easier. He is really an asset to your team!!
2026幎6æ15æ¥
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DLG LEGAL SERVICES LIMITED ããã®åç
Hi Becky
Thank you so much for your kind words about Mark. We are delighted to hear that he made the process clear and comfortable for you and itâs wonderful to know it made a difference to your experience. Weâll be sure to pass on your feedback to him.
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