Dobbies Garden Centres - Gillingham レビュー 470

TrustScore 5段階評価の3

3.1

Courteney Road, ME8 0FB Gillingham, Kent, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Whilst I understand dogs are welcome in store why are they allowed all over the restaurant. I have just sat down to find dogs have been sitting on the seat ie I was covered in hair. As far as I am co... もっと見る

5つ星のうち4の評価

Had a coffee here today. Service has improved and the girls work so hard. The only problem was 3 customers spotted a friend in the queue in front of us and proceeded to pile their trays for 5 people.... もっと見る

5つ星のうち1の評価

Very disappointed,feel so sorry for staff,nowhere near enough,queue at coffee station just never moves,tables never cleared until it’s desperate,no serviettes,cutlery either still dirty or still wet,... もっと見る

5つ星のうち3の評価

Great place for plants ect. but new layout in cafe is terrible. Waited 30 mins plus to get served. Not the staffs fault. Nothing was wrong with layout before so why change it? It has made the experien... もっと見る


企業情報

  1. ガーデン センター

当該企業による記述

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


連絡先

  • Courteney Road, ME8 0FB, Gillingham, Kent, 英国

3.1

まあまあ

TrustScore 5段階評価の3

470件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

Absolute Robbery

And that's yet Another issue, with the complete and utter disregard and lack of Public Relations understanding from this outfit . . . see their meaningless response below - and the greatest Insult, not even the courtesy of giving a name ! Who wants to deal with "Team Dobbies". Think you lot need to go to Charm School.

Absolute Robbery . . . 2 scones; 1 Dried out chocolate cake; 1 black coffee; 3 hot chocolates = £22 !!!!!
Almost fell over with shock.
Rude staff - would not sell a small warmed Milk for our baby.
Massive deterioration in food quality; level of service; and prices since our last visit.
Do not waste your money here.

2023年12月3日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Richard,

Thanks for taking the time to review Dobbies.

I'm sorry that you had a disappointing experience at our Gillingham store and that the food quality was not up to the usual Dobbies standards. It's disheartening to read that the the restaurant was unable to accommodate you with warming your baby's milk.

I'll share the review with the store, however if you would like to contact us with more information please feel free to do so.

Best wishes
Team Dobbies

5つ星のうち3の評価

Waiting time in queue too long

Waiting time in queue too long. Much better when you could serve own coffee & tea. No fruit scones so had a Christmas scone which tasted like raw pastry.

2023年11月30日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Anita,

Thanks for your review.

I'm sorry that you experienced queues and that the scone quality was not of a high standard at our Gillingham restaurant.

Your comments have been shared with the team so they can make adjustments for a more seamless visit.

Team Dobbies

5つ星のうち3の評価

Restaurant review

We came to use the restaurant, which did not look particularly busy but had to queue for over twenty minutes just to get seated. I am not blaming the staff as they were working very hard to cope but there just weren't enough of them.

2023年11月21日
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Patricia,

Thanks for your review.

I'm sorry that you experienced queues at our Gillingham restaurant and you had a lengthy wait to be seated.

Your comments will be passed over to the team.

Thanks again
Team Dobbies

5つ星のうち1の評価

Shocking at Dobbies Gillingham

Went today at 11.20am after 5mins waiting a lady came and told us that they are changing from Breakfast to lunch and we have to wait till noon. We went around the shop and went back at 12.05. Restaurant tables were all dirty with dirty plates still on tables. We placed the order for Sunday roast and paid, 5 mins later they came and told us that we have to wait till 1pm or we have to order something else! First do not advertise that you serve Sunday lunch at 12pm or let customers know before they will start lining up for a table not after they pay. What a waste of time! Not even an apology. I have been going here since it opened11years ago, but Since they changed their restaurant and coffee area it went down the hill. I will join the other customers that have been saying that they stopped going. Bye, Bye Dobbies

2023年10月29日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Muriel,

Thanks for taking the time to review Dobbies.

I'm sorry that you had a disappointing visit to our Gillingham restaurant and that the cleanliness standards fell short of what we strive for.

I'm also disappointed that there was a lack of empathy towards you regarding the issues that you encountered.

If you would like to raise further please contact us at Customer Services.

Thanks again
Karen

5つ星のうち4の評価

Great day out

Great day out. Joined
Dobbies guided by Dave on the door, really nice guy. Lovely restaurant and clean toilets which is important to me. Plants and choice of gifts and wares very good.

2023年9月28日
5つ星のうち5の評価

Have just returned from a lovely lunch…

Have just returned from a lovely lunch at Dobbies. I had a chicken BLT and my husband had a ham & cheese toastie (although his toast was a little too well done!) My cappuccino was nice and hot and the staff were very attentive. Lovely experience. Well done Dobbies 😁

2023年10月3日
5つ星のうち1の評価

Won’t visit again.

Been twice and both times the menu was short of the items we wanted. Cutlery marked due to not being washed properly. Got served a tea with a cup with tea stains. Glasses full of water marks. Won’t visit the restaurant again as the cleanliness was awful. Hardly any staff around to order then the food arrived very quick just for the staff member to of got the order wrong. Also too many plants very dry and in poor condition.

2023年10月1日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Tracy,
Thanks for taking the time out of your day to leave your review.
I am sorry to hear of your frustration on your recent visit to the Gillingham store and Restaurant.
I have passed your feedback onto the management team to bring these points to their attention.
They will be able to look into the situation with a view to making changes for the future.
Best wishes, Karen

5つ星のうち2の評価

Restaurant very poor

Thought would give the restaurant another visit It really let's this place down
Very poor service, staff with attitude, long wait to just give order, and food no brown bread?, , but has a Waitrose included???
Plants are good

2023年9月20日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Hi Gloria,
Thanks for taking the time to leave your review.
I am sorry to hear that of your disappointment on your recent visit to the Gillingham Restaurant.
I have passed your feedback to the management team to bring the points that you have raised to their attention.
They will be able to look into this with a view to making changes for the future.
Best wishes, Karen

5つ星のうち1の評価

I met my sister and nephew at…

I met my sister and nephew at Gillingham branch. We had a disappointing experience. I do not like the idea of having to register for a table. We stood in the queue for 10 minutes. Several people got fed up with waiting and left. Eventually a very nonchalant young man wandered over to us twiddling a flower stick When asked what was the problem he just shrugged and said they were short staffed ! I suggested that the staff that were there perhaps could work a bit more productively as they were just ambling about with no urgency or attention to potential customers I used to subscribe to the Dobbies member club. All I can say is I won’t be visiting again

2023年9月3日
自発的なレビュー
Dobbies Garden Centres - Gillingham ロゴ

Dobbies Garden Centres - Gillingham からの回答

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Gillingham restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

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