Dobbies Garden Centres - Leicester レビュー 328

TrustScore 5段階評価の3.5

3.6

Rowena, Loughborough Road, LE7 7NL Rothley, Leicestershire, GB


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5つ星のうち1の評価

I agree with the other writer in regards to the maze which customers are forced to walk through before you eventually emerge and escape into the gardening section. I'm not interested in scented candle... もっと見る

5つ星のうち4の評価

Staff lovely as usual but very disappointing having made the twelve mile journey to find the restaurant closed for a private event - Not the first time this has happened. Staff advised it’s out of t... もっと見る

5つ星のうち4の評価

Have just visited your new Tewksbury store as this was a convenient place for our family all to meet. Everyone was very helpful in store. We decided we would have lunch here. We were told there would... もっと見る

5つ星のうち5の評価

Lovely trip to the Dobbies Rothley Leicester Store today. The Customer Service we received was yet again, exceptional.... Cafe assistant Kyesha was polite, cheerfull ,helpfull and showed gen... もっと見る


企業情報

  1. ガーデン センター

当該企業による記述

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


連絡先

  • Rowena, Loughborough Road, LE7 7NL, Rothley, Leicestershire, 英国

3.6

まあまあ

TrustScore 5段階評価の3.5

328件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

A disappointing encounter

I agree with the other writer in regards to the maze which customers are forced to walk through before you eventually emerge and escape into the gardening section. I'm not interested in scented candles, china animals and other "detritus". I go to a garden centre to purchase plants, seeds and tools. I wanted a chrysanthemum or two for the garden. They only had ones in pots suitable for a patio. We came away empty handed having zigzag again around more "detritus" to get past the tills and the exit. One more thing, they've arranged the shrubs in a way that you can't see the plants at the back of the premises. I know you have planned this layout to encourage shoppers to buy, but it doesn't work with me. It just annoys me.

2025年7月21日
自発的なレビュー
5つ星のうち1の評価

Psychological selling technique - a maze

Psychological selling technique - they tediously force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then well you guessed it

2025年6月29日
自発的なレビュー
5つ星のうち2の評価

Extremely poor experience!

Extremely poor experience!

Dobbies Leicester (Rothley) is closing down.
They have up to 70% off on signage, but when you go inside the store, it’s marked as 50% off. This signage is very sporadic, so you are never quite sure.
We bought numerous items, one being a plastic tomato greenhouse. It was stacked with others with a price of £39.99. We got to the till and the jobsworth assistant, said it’s £35. No way was it £70 original price. I took him to the section and showed him, all the others had gone. There were numerous £39.99 signs, to backup my claim and no £70 signs to back up his theory. He couldn’t think outside the box. We checked on Amazon and as we knew this type of greenhouse has an asking price of £34/35. Other items came up at totally different prices on the till, not 50% off and not what you had seen on signage.
You could see people intently checking their receipts and lots of items that had been rejected, due to the pricing discrepancies.
In my opinion, Dobbies is an extremely poor Garden Centre. Poorly run and managed.
It was Wyevale previously and Rowena before that. Much better businesses with a much better selection of goods.
I think this all sums up the fact of why the store is closing!

2025年1月25日
自発的なレビュー
5つ星のうち2の評価

I must have gone to the wrong garden…

I must have gone to the wrong garden centre looking at the reviews here .
We went a fair distance as the website looked so inviting and interested .
We were very unimpressed with the huge barn of a shop , miserable inside , very disorganised, uninteresting goods for sale . Badly displayed .
Waitrose have a small shop within shop , wonder if the Waitrose bosses have seen it , I am sure they would not want their name associated .
Glanced in the cafe as we thought we would have tea and cake , but the place looked like a downmarket cafe, not a restaurant.
Didn’t really look at the actual garden centre part , so can’t comment .
Possibly the worst centre of its type we have visited , and we visit a lot .
Maybe senior management should get down there and have a look .
We will not be re visiting.

2024年10月13日
自発的なレビュー
Dobbies Garden Centres - Leicester ロゴ

Dobbies Garden Centres - Leicester からの回答

We appreciate you taking the time to share your feedback. We understand your disappointment with your recent visit and we are sorry to hear that it did not meet your expectations. We value your feedback and will use it to improve our offerings. Dobbies Team

5つ星のうち5の評価

Great service from all staff.

Great service from all staff.
Had to return items where I had lost the receipt and my Dobbies card- something I never do.
Head Office and the shop told me exactly what to bring into store and they were brilliant sorting it. Went to the Cafe where there was a long wait, but on reaching the till, nothing was too much trouble for the gentleman serving us and the food was excellent.
Love the place but today was such a pleasure to visit. Well done to all staff!

2024年8月28日
自発的なレビュー
5つ星のうち3の評価

Avoid restaurant

The garden centre is lovely but the restaurant could do with more staff. I ordered a ham and cheese panini and at time of writing I have been waiting 25 minutes. NOT GOOD ENOUGH DOBBIES excuses like it just takes time will not wash!!!!

2024年7月4日
自発的なレビュー
5つ星のうち1の評価

Sunday lunch

Had Sunday lunch
Had to wait 35 minutes very disappointing .vegetables that hard could not cut them .

2024年6月16日
自発的なレビュー
Dobbies Garden Centres - Leicester ロゴ

Dobbies Garden Centres - Leicester からの回答

Hi Doris,
Thank you for taking the time to leave your feedback.
I am sorry to hear your disappointment on your recent visit to the Leicester restaurant.
I have passed your feedback onto the management team to highlight this to them and they will be able to look into this for making improvements in the future.
Best wishes
Karen

5つ星のうち2の評価

I had a vegetarian breakfast today with…

I had a vegetarian breakfast today with an americano coffee.
My friend had a breakfast too, both were put on the same order, but hers arrived before mine. I think 2 meals on the same ticket should be served together.
I was pleased that I was able to change the egg for a potato rosti as I don't eat eggs. The sausages were overcooked and hard and the baked beans were barely warm. The toast was nice and I got 2 butter pats which was a big positive. The coffee was very very strong and bitter, not nice to drink despite adding all the milk I was given.
Not an enjoyable eating experience at all 😒

2024年4月27日
自発的なレビュー
Dobbies Garden Centres - Leicester ロゴ

Dobbies Garden Centres - Leicester からの回答

Hi Verity.

Thank you for sharing your experience with us. We understand your disappointment with the timing of your meal and the quality of certain items. We sincerely apologize for any inconvenience caused. We take customer feedback very seriously and will use your comments to improve our service and ensure that all meals are served together and meet our high-quality standards. We appreciate your feedback and hope to serve you again in the future.

Team Dobbies

5つ星のうち3の評価

Orchid repotting compost not available.

I visited specifically to buy Orchid repotting compost but there wasn't any in stock which surprised me. Fortunately B&Q were able to oblige.

2024年3月22日
Dobbies Garden Centres - Leicester ロゴ

Dobbies Garden Centres - Leicester からの回答

Hi Frank,

Thanks for your review.

I'm sorry that you weren't able to make your required purchase at our Leicester store.

I'll make the store team aware.

Team Dobbies

5つ星のうち3の評価

Staff were nice but no one was outside…

Staff were nice but no one was outside to ask.
We visited the cafe but there is nowhere to leave the trolley and someone took our plants.
Every table in the cafe needed to be wiped.

2024年4月1日
Dobbies Garden Centres - Leicester ロゴ

Dobbies Garden Centres - Leicester からの回答

Hi Anthea,

Thanks for your review and lovely comments about our staff though I'm sorry to read that your experience in the restaurant didn't meet expectation.

I'll share your feedback with the team to address.

Team Dobbies

5つ星のうち5の評価

Another great visit

We wanted some Spring bedding plants to brighten the garden. Great choice and really healthy plants. Granddaughter took advantage of the play area. She loves Dobbies. She enjoys the garden and looks for ideas even at 6 she's hooked.

2024年3月9日

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