Dolce & Gabbana レビュー 

Am 07.08. habe ich zwei Artikel bei Dolce & Gabbana bestellt, über Klarna bezahlt und kurz darauf ordnungsgemäß retourniert. Der Eingang der Retoure wurde mir von Dolce & Gabbana sogar schriftlich bestätigt.

Dennoch wurden die Rückerstattungen bis heute nicht korrekt an Klarna übermittelt. Ergebnis: Eine offene Forderung über **1.150 €** sowie weitere **100 €**, für die ich inzwischen sogar Post von einem Inkassounternehmen erhalten habe!

Besonders erschreckend ist der Umgang mit Kunden: Am 20.09., 09.10. und 29.10. habe ich mehrfach per E-Mail und Kontaktformular um Klärung gebeten. **Keine einzige Antwort!** Auch der Live-Chat funktioniert nicht.

Es ist schlichtweg beschämend, dass ein internationaler Luxuskonzern seine Kunden derart ignoriert und sie trotz bestätigter Retouren mit offenen Forderungen und Inkassoschreiben alleinlässt.

Wer Premiumpreise verlangt, sollte zumindest einen funktionierenden Kundenservice bieten. Stattdessen muss man seinem eigenen Geld hinterherlaufen und sich mit Inkassoforderungen auseinandersetzen.

Sollte der Vorgang nicht umgehend geklärt werden, werde ich anwaltliche Hilfe in Anspruch nehmen und rechtliche Schritte prüfen.

Für eine Marke wie Dolce & Gabbana ist dieser Umgang mit Kunden ein absolutes Armutszeugnis. Nie wieder!

Die Verarbeitungsqualität der Marke wird immer schlechter.
Besitze mehrere Kleidungsstücke. Unter anderem Gürtel, viele viele Schuhe, Oberteile, Jacken und Hemden, sowie auch Jeans

Bei der einen Jacke mit Seidenanteil mussten alle Knöpfe nachgenäht werden, weil sie einfach abfielen.
Bei einer anderen Jacke (Collegejacke) löst sich die Kronenapplikation.
Besitze ne Jeans von DG. Nach 4 mal Tragen löste sich die Naht an einem Patch.

Vor zwei Wochen Schuhe bestellt - es wird das falsche Modell geliefert in der falschen Größe.

Kundenservice is mega mega schlecht….. die Quali wird von Jahr zu Jahr schlechter. Dolce&Gabbana mutiert zum Luxus „New Yorker”. Dress for the Moment.

The REformulated perfume Light Blue now smells more like toilet cleaner! NOT a good change.

It was my favourite summer perfume for years and now, having bought 2 bottles (one in Oslo, one in Vienna) I can no longer wear it ... as the chemical stench irritates my skin and nose and is simply horrid.
- The lemon scent now smells ultra-chemical
- The longevity has gone down substantially too
(and hundreds of forum discussions I saw across social also agree)
Will not buy from D&G again. Thankfully there are more ethical brands one can trust. And I am delighted I found a new statement scent that smells of real lemons.

Acquistato un prodotto online il 19/08/2026, ad oggi 13/10/2026 non è ancora stato spedito. Ho contattato più volte il servizio clienti senza mai ricevere effettivo supporto. Nessuna spiegazione, solo ripetuti rimbalzi nel disinteresse più totale.
Mai più.

Hopefuly you don’t have to return something, otherwise the frustration and waste of time will lead the process…..
Never again I will buy something online from Dolce &Gabbana. They find every possible excuse to delay the refund ! Shameful !

I bought a belt from this brand 3 years ago. I wore it twice and left it in my closet. Last week I found the belt, inside its original box and the buccle is complete oxydated. I contacted D&G but they are not willing to help.

Bought my wife the Dolce & Gabbana light blue CAPRI IN LOVE 100ml perfume 3 months ago and she has used it about 4 or 5 times a week and now the bottle is empty, I am not stupid and for that reason I can tell you that the bottle was never anymore than half full at best, because the bottle is enclosed in fancy packaging the true contents are never known, now I know this must have been an isolated case of a accidentally underfilled bottle but from my perspective I feel totally ripped off, I do not have a reciept so I know I am wasting my time complaining but I just want to let you know that I will never ever purchase anything from your company ever again, why would I ? you robbed me and if I robbed someone I would expect to be arrested and taken away in handcuffs at the very least, the least you can do is change your packaging so people can see the contents but then that would prevent you from giving people short measures wouldn't it? well your short measures caught me out once and other consumers might forgive you but not this one.

This is the most horrific online purchase i have ever seen. Worse customer service who i think might be robots. UAE government should look into this website, its horrible!
My order is delayed, i requested to cancel they clsaif i can not cancel until i receive the order, ok i asked when will i receive my order, they said they dont know. Its ridiculous, pure scam!

Meidet diesen Onlineshop ihr bekommt euer Geld nur mit einem Anwalt zurück .

Buongiorno Devo attenzionare una cosa spiacevole accaduta stamattina. Mi sono recata al pop-up del brand per la beauty week e nonostante abbia una disability card molto poco educatamente mi hanno rimbalzato dicendo che non era prevista nessuna priority. Da un'azienda come la vostra mi attendevo molta più attenzione per una situazione particolare

Esperienza pessima! Boutique di Via della Spiga a Milano bellissima ma trattamento alquanto sbrigativo, per niente attento a fronte di onerose SPESE!! Attenzione al cliente PARI A ZERO e maleducazione . In negozi del genere il sapersi interfacciare con i clienti dovrebbe essere il requisito più importante in assoluto.

Wanted to update. I finally got my refund after drafting a demand payment letter, over 3 months later. More than likely wont order from online website anymore, PayPal also was no assistance. Thankful to have my money back.

ordered 2 pair of shoes and retourned them BOTH. But Dolce&Gabbana charges me 1 pair! Since weeks thes send only excuses and tell me to check. But nothing happens. Klarna Payment wants me to pay!!!

Ganz schlimm, ich warte seit fast 3 Monate auf die Bearbeitung der Ware die ich zurückgeschickt habe.

I ordered the Light Blue Eau de Toilette travel size from Sephora and was surprised to find that the bottle was not full. I went to a Sephora store to compare it with others, and the salesperson and I found that the fill levels varied noticeably from bottle to bottle.

This is quite concerning. It suggests a lack of consistency and quality control in the filling process. For an international luxury brand such as Dolce & Gabbana, I would expect clear production standards to ensure that customers receive the quantity of product they are paying for.

Very disappointing experience with Dolce&Gabbana online store.

I placed and paid for an order on August 3, 2026. More than 30 days later, the order had still not been shipped and I was never given a concrete shipping date.

I contacted Customer Service repeatedly. Every time I received polite but completely generic responses that the case was being investigated by the relevant team or warehouse.

I eventually clearly requested cancellation and a full refund. Dolce&Gabbana acknowledged my cancellation request several times, but still did not cancel the order or refund my money.

As of September 4, I have neither received the goods nor my money back. I have now escalated the matter to PayPal and the European Consumer Centre.

For a luxury brand, this level of customer service and the inability to resolve a straightforward issue after more than a month is extremely disappointing.

Chelsea was me an my wife sales person we came in, unsure of what we wanted, However Chelsea brought out everything she trulllllllly went above and beyond. Thanks Chelsea 🩷🩷🩷

If zero stars was an option!! Getting money refunded back from D&G has been a horrible experience! I’ve been going back and forth through emails and phone calls on a purchase I made back in March and it’s now sep and still waiting on them to send my refund .

Shame on this luxury brand!
I purchased two pairs of shoes and after four days decided one pair I no longer wanted.

Upon returning the shoes, I am informed that D&G doesnt do refunds. SERIOUSLY???? They only do store credits and exchanges.

One would think this strict shopping policy would be clearly and consistently communicated to consumers. Why would I first learn of this when making an exchange.

Trust me, I will be sure to use this $1k credit before year's end, and I will NEVER shop D&G again.

Morales of the story... now you know

Taormina nel cuore. Per curiosità, mi sono fermato per un aperitivo al bar di Dolce&Gabbana. A 30 m dalla terrazza ma non vedi il mare e questo mi dispiace. Servizio eccellente. Tutto perfetto.