Downland Veterinary Group レビュー 

I’d give no stars if it was an option …. I took my cat in to be neutered at the Hailsham branch on 29th March 2023 , we had to wait a while to pick him up as he was very drowsy . We brought him home in the afternoon and he was very out of it , had no idea what he was doing, 2 days later he started vomiting and had diarrhoea, I was told to expect this as it would be the anaesthetic, well 3 days later he was still having diarrhoea and there was a lot of blood in it , I then noticed my female cat who is nursing 6 two week old kittens starting to have diarrhoea, she was exactly the same as my male cat , she also started vomiting and was very lathargic and struggling to feed the kittens , who were losing weight. Clearly my cat must have picked up a bug at the vet as he is an indoor cat and has no contact with any other animals, i rang the vets at 12pm on 5th April , and was told a vet would call me back, by 4 pm I’d still heard nothing so I called back and said I needed to speak to the vet and she said ok I’ll go and speak to her now , so clearly either she hadn’t passed on the message or the vet didn’t think that a cat pooping blood, 6 kittens losing weight and a lathargic vomiting nursing cat was serious, i said that clearly River had picked up a bug at the vet and as a result I now have 2 sick cats and 6 kittens who were starting to really struggle , they said I could bring them all down but would have to pay a consultation fee of £60 for each of the cats and £60 for the kittens , there was no way I could afford that and explained that my cat went to the vet healthy and come back seriously unwell , I said I wasn’t prepared to pay a fee for something that happened at the vet , the receptionist said that we had to pay there was no other option, she admitted he had probably picked up a bug whilst at the vet , I told her I’d be bringing my kittens down but wouldn’t be paying and asked her to make an appointment, I said I would call her back to get the appointment as by this point I was in a state as I had 8 sick cats , 5 mins later we receive a call from the practice manager who says that we had made her receptionist cry as we were aggressive which was nonsense, we explained to her the situation and her exact words were “go on then prove it, prove he got sick here” we said so that’s how you get away with it then and said we were taking it further and reporting them to the RCVS , she then said she was terminating the call and removing the cats from their books . We said that clearly either he had come into contact with a sick animal or something wasn’t clean as there’s no way he could have got it anywhere else and again she repeated “prove it then” not once did she ask how the kittens were doing or offer any advice whatsoever, there was no concern for them , the only thing she was interested in was the money , we are now reporting them as we now have 6 sick kittens and 2 sick cats and there’s no space at any other vets near us , im absolutely disgusted, I am just praying the kittens survive , I will take this as far as I have to , because I don’t want anyone else going through what we are right now ! I would never trust them with my cats again as their duty of care is extremely low

Charged us for drugs that were not needed,failed to check dogs eyes properly 2 months before we took dog again and cost us over £4000 because we then had to take the dog to a specialist to have her eyes treated for something that could have been prevented the first time.
Avoid at all costs see other reviews on trust pilot .

Looking for advice, what do next

This evening we were let down my our vets, (Downlands in denmead) vets we have been with for several years. We had a severe emergency and our dog was half lifeless so we called the vets to which we were told they had no appointments and couldn’t see him. They offered us an appointment at another practice and we told them he was not in a stable enough condition to travel and that he needed to be helped with immediate effect by our local practice who we had all faith in until today.
In the process of this we called another vet practice who were very helpful but did inform us that as we were registered with the other practice it was their duty of care to help the dog asap.

We took the dog into the practice hoping that they would be able to see him if we presented him to them however we once again were told they couldn’t see him as there was already emergencies in the waiting room to be seen ( they were all bright as buttons, tails wagging and barking) and they still weren’t able to take 10 minutes to see our dog who could not even lift his head off of the floor. We were again turned away which resulted in our dog unnecessarily suffering and ended up passing in the back of the car on the road.

Downland vets in denmead

Visited hilsea for the first time today, the vet Hannah was lovely, would definitely recommend going there.

We have been clients of this company for many years with our dogs. The company has now expanded and we find the out of hours service is unacceptable. We recently had to call for the out of hours service and found that the location was Portsmouth ! to a company "Vets Now" In the past it would be local local at Bognor so this policy is not in the customers interest at night to travel from West Sussex to Portsmouth is totally unacceptable. Between Barnham and Bognor their are many clients of this company who very likely cannot drive or cannot afford to drive to Portsmouth at night, for financial and security reasons. You should rethink this policy !!

I’ve held back giving this review but after reading about the experiences other owners have had I decided to have my say.My lovely dog was checked as he was having pain in his back leg.The Italian vet said it was wearing of the bones in his spine and showed me the x Ray,not that I understood but you place your faith in them ,like you do a doctor.Bought my dog in for the op,had the op,came to pick him up the following day and he had had his cruciate ligament fixed 🤷🏼‍♂️.When questioned later Lia gave a load of cock and bull stories about why his leg and not his spine was operated on(emails kept).I know all businesses need to make money to keep running but this one is extremely money orientated.I cancelled the pet plan which I had paid for since he was a puppy and they tried charging me around £150 for “owed” money.I refused to pay,3 weeks later an invoice came through for £32,they had “ checked their records” and this was the final bill.Avoid this Vets at all costs,the reviews are mostly horrific and at the end of the day these animals are our family and you wouldn’t let a doctor treat your children like this.

Took my dog in for a blood test to figure out if there was anything wrong. Never used them before. I left without my boy. My baby. I am destroyed. The vet did not listen to me. The vet took my dog and gave me back a dead body. Avoid avoid avoid.

Cancelled our pet plan with this company. They may give our pets their vaccinations ( we hope anyway) but it is clear they do not carry out all items that is stated in their care plan. Will sadly never use this company again or recommend. Avoid.

Downland Hilsea gave me an emergency appointment to change a wound dressing on my little dog. They fitted me in although they were busy and didn't really need to, they were kind and courteous and I couldn't fault them for the care of my boy. I really appreciated their efficiency, welcome and care.

Went to buy some renal cat food - 10 wet food pouches - here today in Chichester … £8.40 I was told. After ages staring at the computer, I was told no, the price for me is £10.90. Some sharp practice, surely? Something questionable about this vets prices and customer service?

We had to take our dog to be put down on a Sunday. Downland were on duty that day and I'm so glad they were. Within minutes they were stretchering our heavy dog inside, they were very kind, professional and efficient. The vet was really good, explaining the diagnosis and options.

What a horrible veterinary surgery. They killed my guinea pig and threw him away before I had a chance to collect him. Absolutely no compassion at all.

We recently had to go to Downlands in Bognor Regis following an emergency with our whippet. The staff could not have been more caring and helpful. Eleanor, the vet, went through everything and explained clearly what needed to happen. We were referred to Anderson Moores in Winchester for an MRI scan.
During the incident, which turned out to be a stroke.. my lovely, gentle dog bit my arm and once again, the staff were very solicitous, helping me clean my wound. We had to go back and forth and they all recognised us and sprung into action when we arrived.. they loaned us heat pads and blankets to travel to Winchester.
Two days later we had a follow up call from Eleanor to check on progress. The bill came to a lot less than I was expecting... I cannot fault their service.

The vet was 20 mins late seeing my dog.
He felt her heart & confirmed what I already knew about her arthritis.
The nurse clipped Katy's claws minimally but not enough, she still has resistance as claws are still too long.
The vet said that he'd give me a script for her meds having quoted me £70 for 30 tabs which I got for £29.
The vet made sure that I had to send off the script even though he'd said this wasn't necessary thismorning....
Very stressful day.

I found the Hilsea team of DVG to be caring and kind. I was listened to and advised about health and possible supplements for my labrador's. Covid risk was managed very well. I felp safe while I was there. Special thanks to Amanda for going outside to look for paperwork I dropped and was worried about. Amanda found it and called me to put my mind rest. Thank you to the Hilsea team.

My cat died, but oh no, that is not where this story ends, in fact, it is only the beginning.

I was driving alone, home, with my McDonald's latte--large shot of McCafé® Arabica bean espresso mixed with organic, semi-skimmed milk from UK dairies--when a cat ran out in front of my automobile. It died--sad! I grabbed the cat and slung it over my shoulder, nothing new for a seasoned farmhand. We (the cat and I) drove home and the corpse found comfort in the bottom of my recycling bin. It lay, cold, stiff, and dead.

Upon awakening from my slumber, I contacted Downland Veterinary Group to query the corpse's disposal, they said they could 'take care of the rodent' (their words, not mine) and to bring it in before noon. And so I did. I pulled up into their Bognor Regis establishment (very nice) and once again slung the cat over my shoulder (left). I slammed it onto the counter and the receptionist looked disturbed--strange! She instructed me to bring the rodent into the room next door, as I did, the cat began to wriggle. What?! I thought this rodent was dead! But, oh no, this cat was not dead. Alas, they disposed of it anyway, thank God. Downland Veterinary Group take a no-fuss approach to such rodents and disposed of mine--free o' charge!

Big recommend and I will use them for future disposals.

Ta.

killed my cat

:(

I’m an ex-farmer and am very pleased with the service provided by the staff at Chichester Downland Vets.
‘Can-do!’ vets with a sense of purpose and efficiency, and easy to communicate with, top job!

Appointment cancelled by the vets and then told I had to call back in 10 days to make another appointment.
Very disappointed that they are pushing people with existing appointments that they have cancelled to basically the back of the queue.
I understand we are in difficult times at the moment but this is very poor service.

Avoid this practice at all costs! My cat were treated by Downlands and a vet misdiagnosed a break on my cat’s
leg. I was then spoken to by the Client Services Manager, Lia Boddington, who was the rudest, most aggressive person I have ever come across.She's incredibly patronising, sent me multiple emails bordering on harassment demanding the clinical records for my cat. At no point did Lia ask how my cat was or try to fix the problem! Lia seems to think she is the Clincal Director and can make all the decisions, actually she’s just an admin member of staff who isn’t a registered veterinary professional!