Drape & Fade Barber Supplies レビュー 

Drape & Fade Barber Supplies からの回答

2024年9月5日 に更新

Salut Redouane,

Merci beaucoup pour ta note de 5 étoiles ! Nous sommes ravis que tu sois satisfait de notre service et des produits que tu as reçus. Nous nous efforçons constamment d'améliorer notre niveau de service, et nous apprécions vraiment ton retour ! Nous avons hâte de faire affaire avec toi à nouveau à l'avenir :)

Drape & Fade Barber Supplies からの回答

2024年9月4日

Vielen Dank für dein Feedback! Wir freuen uns, dass du mit allem zufrieden bist 😊

Drape & Fade Barber Supplies からの回答

2024年9月4日

Merci pour votre avis ! Nous sommes ravis que vous trouviez le prix compétitif. Nous visons toujours à offrir un excellent rapport qualité-prix à nos clients ! :)

Drape & Fade Barber Supplies からの回答

2024年8月24日 に更新

Anas,

Your 1-star review is perplexing, especially considering the context. You emailed us five times before placing your order, with each query promptly addressed. After receiving your order, we had dozens of communications from you over the following 10 days, where we responded immediately to every query —often within minutes.

Given the thoroughness of our communication and the fact that we addressed every single point you brought up, the decision to leave a negative review is difficult to understand. It’s worth noting that despite your rude and confrontational tone towards the end, we consistently maintained a professional demeanour and provided clear, direct responses.

Considering the extraordinary level of attention and service you received, your review does not reflect the reality of the situation. It’s unfortunate that after all this, you’ve chosen to misrepresent your experience.

Drape & Fade Barber Supplies からの回答

2024年9月4日

¡Gracias por destacar la confiabilidad y la calidad de nuestros productos! También apreciamos mucho los comentarios positivos. Estamos comprometidos a mantener altos estándares para todos nuestros clientes.

Drape & Fade Barber Supplies からの回答

2024年9月5日 に更新

Hi Ákos, Thank you for your feedback, and I apologise again for the delay in your delivery. We understand how important it was for you to receive your order on time, and we’re reviewing the issue with our shipping partners to avoid this in the future. We really appreciate your patience and understanding.

Drape & Fade Barber Supplies からの回答

2024年9月5日 に更新

Hi Twizzy,

Thank you for sharing your feedback. We're sorry to hear that you weren't fully satisfied with your recent experience.

To clarify, your order was placed on a Sunday night, and unfortunately, the TPOB Skull Foil Shaver was out of stock at that time. We contacted you via text message on Monday morning to offer an alternative option or to cancel the item, but we didn't receive a response. When you contacted us on Tuesday night, we promptly refunded the shaver and dispatched the rest of your order, which was delivered to you in less than four days—actually ahead of the estimated delivery time for your chosen shipping method.

Regarding the refund, we issued it immediately upon your request, and it was processed to your card ending in 2220. Please note that it can take a few business days for the refund to reflect in your account.

We strive to provide excellent service, and we hope this clears up any misunderstandings. If you have any further concerns, feel free to reach out to us directly.

Drape & Fade Barber Supplies からの回答

2024年8月14日

Thank you very much for the 5 Star review :)