Drbikes レビュー 

Drbikes からの回答

2026年6月30日

Good morning,

Thank you for your feedback. We're sorry to hear you're disappointed.

Although the order was placed on Thursday, it was paid for using Klarna. Unfortunately, Klarna placed the transaction under additional security checks and instructed us not to dispatch the order until they had completed their verification. We received this instruction from Klarna on the day the order was placed and were only authorised to release the order on Monday. This process is entirely outside of our control, and we cannot dispatch an order until the payment provider confirms it is safe to do so.

We can also see that standard delivery was selected rather than an express delivery service. Our standard delivery timeframe is 1–2 working days from the date of dispatch, so the expected delivery would have been by Wednesday in line with our delivery policy.

We're sorry to hear your bike was booked into the garage before the part arrived. However, we weren't contacted to let us know the item was required by a specific date. Had we been made aware, we would have been happy to advise on the order status and discuss the available delivery options.

As soon as Klarna authorised the release of your order, we dispatched it at the earliest opportunity. We appreciate your frustration, but in this instance the delay was caused by the payment provider's security checks rather than any delay in processing the order on our part.

Kind regards,

DR Bikes

Drbikes からの回答

2026年6月26日

We're sorry you feel this way, but your review does not accurately reflect what happened.

The item you ordered was clearly marked as **Back Order** on the product page, in your shopping cart, on the checkout confirmation page, and again in your order confirmation email. We also emailed you separately with the supplier's estimated delivery time of **4–5 weeks**.

You contacted us after approximately **3 weeks**, before the quoted lead time had elapsed. During that call, our staff were subjected to abusive language, despite repeatedly explaining what a back order is and the expected timescale.

As a result of the abusive behaviour towards our team, we made the decision to cancel your order and issue a full refund rather than continue the transaction.

We always strive to treat our customers with respect and expect the same courtesy in return.

Drbikes からの回答

2026年6月16日

Good afternoon, Mr Tickle,

Thank you for your feedback.

We are sorry that you were dissatisfied with your experience.

The item ordered was a back-order product, and the estimated lead time was advised during our telephone conversation, confirmed by email, and stated on the product page. The item arrived within the expected timescale of 7 working days.

After receiving the item, you contacted us to advise that you no longer wished to keep it and requested to return it. We confirmed that this was not a problem and provided our return address, asking that the item be sent back with your details enclosed so that a refund could be processed upon receipt.

As the return was due to a change of mind rather than a fault with the product or an error with the order, we advised that the cost of returning the item would be the customer's responsibility, in line with our returns policy.

Unfortunately, during subsequent telephone conversations, our staff were subjected to abusive language. As a result, your number was flagged on our system to alert team members to previous interactions. Following this, we received multiple further calls from the same number within a short period.

We also received several calls regarding the same matter from your partner's number. During those conversations, our staff again experienced unacceptable behaviour and abusive language, resulting in that number also being flagged on our system for staff awareness.

We can confirm that a refund will be issued once the returned item has been received and processed in accordance with our returns procedure. At the time of writing this response, the item has not yet been returned to us, therefore no refund can be processed until it is received.

Kind regards,

Customer Services

Drbikes からの回答

2026年5月31日

We are sorry that you were unhappy with your experience, however we feel this review does not accurately reflect the events surrounding your order.

Your order was placed at 6:52pm on 27th May, after our business had closed for the day, so it could not be dispatched that evening. The following morning, at 10:21am, we emailed to advise that the oil you ordered had temporarily sold out. We explained that new stock was due the next day and that we would refund the additional next-day delivery charge while still sending the order on a next-day service once stock arrived.

Unfortunately, we did not receive a reply to that email.

Tracking information was provided once the order was dispatched. During a subsequent telephone conversation, members of our team were subjected to abusive language and comments that we considered unacceptable. We operate a zero-tolerance policy towards abuse or discriminatory behaviour towards our staff, and for that reason the call was not escalated further.

We always aim to provide excellent customer service and keep customers informed when unforeseen stock issues arise. While we regret that this order did not meet your expectations, we believe we acted appropriately and communicated the situation as soon as possible.

Drbikes からの回答

2026年5月19日

We are disappointed to receive yet another edited version of this review, especially as we have already provided clear evidence on multiple occasions showing that the refund was processed correctly from our side.

To clarify the situation, the order was cancelled at your request and the refund was issued promptly by us. Confirmation of this was sent to you, and we have since resent proof of the refund transaction several times in an effort to resolve this matter amicably. We have been transparent throughout and have always responded to your communications.

Unfortunately, despite repeatedly receiving proof that the refund was processed, you have continued to post and amend reviews containing misleading statements suggesting that no refund was issued. We must make it clear that once a refund has been processed by the retailer, the speed at which funds appear back in a customer’s account is controlled by the banking/payment system and is not something we can influence.

You also chose to raise a chargeback claim with your bank. We fully cooperated with the investigation and supplied all relevant documentation, including proof of refund and copies of the correspondence exchanged. We are satisfied that we acted correctly and professionally throughout the process.

While we fully respect every customer’s right to leave feedback, we do not believe it is fair to continue publishing inaccurate claims after evidence has repeatedly been supplied. We have spent a significant amount of time trying to assist and resolve this matter professionally.

As a business, we always aim to provide honest service, quick communication, and fair resolutions whenever issues arise. We remain confident that we handled this case appropriately and in line with our obligations.

Drbikes からの回答

2026年5月1日

Good afternoon,

Thank you for your message.

Your order was placed on Thursday, and as per our policy, we dispatch items within one working day. The item was therefore posted on Friday using a next working day delivery service, and it was delivered on Monday.

Please note that working days do not include weekends. This information was also explained during our phone conversation and in our previous email correspondence.

If you have any further questions, please let us know.

Drbikes からの回答

2026年5月19日

We are sorry you feel this way, however we do need to clarify the circumstances surrounding your order.

The item you ordered was clearly marked as back order on the product page before purchase. This information was also shown again on the order page during checkout and within the order confirmation email sent after the order was placed.

In addition to this, we contacted you multiple times by email to keep you updated regarding the status of the order and also attempted to call you. Unfortunately, we did not receive any response from you for over a week despite these attempts to make contact.

We always try to keep customers informed as much as possible and can only work with the communication we receive in return. We understand delays can be frustrating, but in this case the back order status and updates provided were clearly communicated throughout the process.

Drbikes からの回答

2026年5月19日

We are sorry you feel this way, however we do need to clarify the situation.

After receiving the serial number details you provided, we checked the information and found that the battery in question was not originally supplied by us. As a result, we were unable to process a warranty claim directly on the item.

We therefore advised you to contact either the original retailer the battery was purchased from or the manufacturer directly, as they would be able to verify the warranty status and provide the appropriate support.

At no point were you refused advice or intentionally left without assistance. We responded based on the information available to us and directed you towards the correct route for warranty support.

We always try to help customers where possible, even when products have not been supplied by ourselves.

Drbikes からの回答

2026年3月25日 に更新

We’re sorry to hear that you feel dissatisfied with your experience, and we take all feedback seriously. However, we would like to clarify a few important points for accuracy.

The issue reported appeared to be related to fitment/application rather than a confirmed product defect. Stomp Grips are designed as a DIY product when installed correctly, but improper surface preparation or application can affect adhesion. Based on the information provided to us at the time, this did not indicate a manufacturing fault. For this reason, we advised that if you believed the item to be defective under warranty, the appropriate route would be to contact the manufacturer directly for assessment, in line with their stated process.

Regarding the PayPal claim, this was not decided in the manner described. The case outcome did not support the version of events presented in your review.

We also take the safety and wellbeing of our staff seriously. The communication we received included language that we considered abusive, and as a result, we took appropriate steps to report this, including raising concerns about the nature of the claim.

We always aim to provide knowledgeable, fair, and professional service, and we stand by the guidance we provided in this case. We remain committed to helping customers resolve genuine issues and encourage respectful communication so we can do so effectively.

Update - as can be seen in their update,' this is how it was acting with us, and if we can add an image, it could dispel all these baseless claims. The issue here is simply the customer was not able to attach a stick on product corrrectly a simple issue really

also it shows how abusive they are, but updates not once but twice

Drbikes からの回答

2026年3月24日

Hi there,

We’re sorry to hear you feel this way about your experience.

Your order was placed via our eBay store, and as such, it falls under eBay’s returns and resolution process. This is why you were advised to open a case, as it ensures both buyer and seller are protected and the issue is handled correctly through the platform.

We do not refuse to resolve issues, and where an error occurs, we follow the appropriate process to either replace or refund once the item is returned in line with eBay’s policies. This includes return procedures, which are standard for marketplace orders.

We do not accept that we refused to help — rather, we directed you to the correct channel to ensure the matter could be resolved properly and securely.

If the case is still open, we will continue to work with you through eBay to bring this to a resolution as quickly as possible.

– DRBikes

Drbikes からの回答

2026年3月24日

Hi there,

We’re sorry to hear you had a negative experience. At DRBikes, we stand behind the quality of our products and have processes in place to address any faults or issues after purchase.

If there’s an outstanding concern, we encourage you to contact us directly with your order details so we can review the situation and work toward a resolution.

– DRBikes

Drbikes からの回答

2026年3月24日

Hi there,

We’re sorry to hear you were unhappy with your experience. While we aim to dispatch all items within the times listed, occasional delays can occur due to stock location, courier availability, or order volume.

Where tracked shipping is offered, we always provide tracking details and are happy to investigate if there’s any issue. We take feedback about our customer service seriously and aim to respond clearly and professionally to all queries.

If you’d like us to review this order specifically, please contact us directly with your order details so we can look into it.

– DRBikes

Drbikes からの回答

2026年3月24日

Hi,

We’re sorry to hear you were frustrated with your experience.

The item you purchased was refunded in line with eBay’s policies when it was reported as undelivered. All refunds are processed carefully to ensure customers are not out of pocket for items that fail to reach them. We do not alter pricing on previous purchases; any changes on the listing reflect current stock pricing, not your original order.

We always aim to provide accurate communication and do not misrepresent any customer requests. Delivery issues are handled based on the information from the courier, and we rely on tracked services where provided.

If you would like to discuss this further, we encourage you to contact us directly so we can review the order and delivery history in detail.

– DRBikes

Drbikes からの回答

2026年1月9日

We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and lack of updates on your order.

We understand how upsetting it is to wait several weeks without clear information and regret that our communication fell short of the standard you should expect. While we rely on supplier updates for stock availability, we accept that we could have done more to keep you informed throughout the process.

Your feedback has been shared internally, and we are reviewing our procedures to ensure better transparency, communication, and service for all customers. We appreciate you taking the time to leave your comments and are sincerely sorry your experience with us was so disappointing.

Drbikes からの回答

2025年12月31日

we do apologise but we dont post on christmas day for next day delivery on boxing day but we did reply to tell you this to your emails when was closed

Drbikes からの回答

2026年1月9日

We’re very sorry to hear about your experience and apologise for the frustration caused by receiving the wrong parts.

We understand that this should have been a straightforward issue to resolve, and we regret that our communication did not meet your expectations. While we always aim to provide timely resolutions and refunds or exchanges where appropriate, it’s clear we fell short in this case.

Your feedback has been shared internally to help improve our processes and ensure better handling of similar situations in the future. We appreciate you taking the time to leave your comments and are genuinely sorry that your experience with us was disappointing.

Drbikes からの回答

2026年5月19日

We are sorry you feel this way, however we strongly dispute the claims made in this review.

At no point were these items advertised or sold as OEM products. The listing clearly described the parts being sold, and compatibility information was provided based on the intended applications. Unfortunately, the issue arose because you attempted to use the parts alongside imported components that were not compatible with the specification of the items ordered.

We also reject the suggestion that we were misleading in any way. The products supplied matched the listing description exactly. Compatibility problems caused by mixing different aftermarket or imported parts are outside of our control and do not make the items faulty or incorrectly described.

When the items were returned to us, they had clearly been fitted and were heavily contaminated with oil, meaning they could no longer be resold as new. Under these circumstances, we were not obligated to accept the return for a full refund, particularly as the issue was not due to any fault on our side.

Despite this, we still agreed to accept the return as a gesture of goodwill and only deducted a 20% restocking fee to account for the condition the items were returned in and the losses incurred. We believe this was a fair and reasonable compromise given the circumstances.

We always try to assist customers where possible, but we also have to be fair when products are ordered incorrectly or returned in a used condition that prevents resale.

Drbikes からの回答

2026年1月8日

Thanks so much!

Drbikes からの回答

2025年6月18日

Thanks Hayden, really appreciate the feedback