We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Iljit she has been so helpful I will definitely come back here she made me comfortable.
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... もっと見る
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... もっと見る
企業が回答しました
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
8 Western Avenue, W3 7UD, Acton, 英国
- 02038904092
4.8
優良
131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
It’s the worst shop
It’s the worst shop, wouldn’t recommend anyone. They provide free parking but at the end sent me a few to pay £200 for them even I purchase the mattress from them. Honestly don’t bother looking at them, stay away!
2024年6月3日
自発的なレビュー
Dreams - Acton からの回答
Good morning,
Thank you for leaving us your feedback.
Following the request we submitted to Trustpilot, I can confirm that we have received your order details.
I did try to call you this morning but was unable to reach you. As such, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
I bought base and mattress from dreams…
I bought base and mattress from dreams the service on the shop was great, the employee was so helpful.
The delivery came on time and they were very professional.
2024年5月26日
Awesome customer service in store and…
Awesome customer service in store and the delivery guys were cheerful, efficient and extremely professional!
2024年5月26日
Quick and Polite
Quick, speedy delivery. Delivery men were polite and gave me all the information I needed. Great service.
Service in shop was great, again polite and very helpful reps.
Great over all experience.
2024年5月25日
Good sales staff.
Good sales staff.
Helpful and informative delivery drivers, who keep you updated about when they will arrive.
Good service, good products.
2024年5月25日
Really nice and fast process,
Really nice and fast process, delivery within short time after purchase
2024年5月19日
Bed came on time
Bed came on time . Was easy to assemble . Instructions were clear and easy to follow. Sales rep was also friendly and helpful .
2024年5月11日
Excellent delivery service
Excellent delivery service. The delivery men set up the bed. Explained how long I had air my new bed. The delivery men were friendly and polite. They took all the packaging with them.
2024年2月24日
I really like the bed and it is beautiful and sleeps well
I really liked his welcome and friendly , its very nice man his name is martin and also the company its good and quality
2024年2月24日
Hassle free purchase
Hassle free purchase, from the sales person to the delivery.
Professional service.
Would highly recommend.
2024年2月5日
Fantastic item
Fantastic item, very reasonable price, punctual in delivery, very helpful staff who went the extra mile to accommodate my needs.
2024年2月4日
New single divan
The single divan bed l purchased for myself was because l suffer with arthritis and l find it very comfortable and able to get a good night's sleep.
2024年1月28日
Very knowledgeable staff and a great…
Very knowledgeable staff and a great selection of product.
Value for money
2024年1月9日
自発的なレビュー
Product was managed exactly as stated
Product was managed exactly as stated - very happy with service provided.
2024年1月1日
Firstly the communication was poor and…
Firstly the communication was poor and we got in to a heated argument about we are being rude. However the bed was very good
2023年11月5日
Dreams - Acton からの回答
Good morning Denzel,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issue you encountered.
I did try to call you to gather some additional information as I want to ensure this matter is investigated.
As I was unable to reach you on the phone, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
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