not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... もっと見る
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... もっと見る
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
376 Clapham Road, SW9 9AR, Clapham, 英国
- 02076 270670
4.5
優良
158件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
l am very happy with every thing
l am very happy with every thing. from the first day l bought the bed the services l got to the delivery day. So thankyou.
2024年6月2日
Good service
2024年5月26日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Mattress purchased wasn’t the one that…
Mattress purchased wasn’t the one that was received.
The one that was received was in bad condition with stitches coming out, stains, and with a lump that doesn’t go down making it impossible to sleep in it.
Currently awaiting for a refund. Terrible experience, after waiting for the mattress for a period of five weeks.
2024年5月15日
Dreams - Clapham からの回答
Good afternoon
I am sorry for the issues you have had with your mattress. I can confirm that we have arranged an inspection on this to verify any issue and will be in contact with you again once we have the outcome of the inspection.
Should you need any help or assistance in the interim, please do not hesitate to contact me.
Many thanks
Peter
Ask for Phillip!
I would highly recommend Phillip for anyone going to the clapham branch.
He immediately made us feel very welcome, but more importantly, he was very knowledgeable AND honest about the different mattresses we viewed, along with their own individual pros and cons for what we were looking for. In almost no time at all he helped us find the best Mattress we've ever had.
2024年4月27日
Quick and on time.
2024年4月21日
Brilliant service throughout…
Brilliant service throughout (especially Philip in the Clapham branch)
2024年3月23日
Clapham Dreams,Their services from…
Clapham Dreams,Their services from start to finish was amazing.The staff were amazing specially Hannan she is very patient and helpful we really satisfied.
Thanks Clapham Dreams teams!!!
2024年3月23日
自発的なレビュー
Bed side,Bed,Mattress,Pillow
Your furniture means your bed, your mattress, your pillows and the way you treat customers is very good as well as the delivery people they are good.
2024年2月20日
自発的なレビュー
Clapham Dreams -great location
Ola and his colleagues were very helpful steering me to the best value based on my feedback of what I was looking for. Great price and very good firm Dream brand mattress.
2024年3月17日
Excellent view assisted
I have a excellent view assisted in the shop, The lady was very helpful she even offer us a drink.
2024年2月23日
Everything was great
Everything was great, Hana helped me and her colleagues. She was patience and informative. I came back the next day to buy, everything was easy and simple as I was looking to make a quick purchase. The bed is comfortable and I would use this branch of Dreams again. The delivery people were exceptional very friendly. Overall very happy with the experience and the bed seems good quality for the price and comfortable. Thanks!
2024年2月29日
It is perfect Bed and very comfortable…
It is perfect Bed and very comfortable generally I am very happy so far.
2024年2月25日
The mattress and bed frame material is on point 💥👌
The mattress is so comfy soft and comfortable I brought king size mattress 2019 (for myself)and now this year I brought for my son single mattress with frame and he loves it 💞💞💞
2024年1月19日
Excellent customer service in store and…Dreams Clapham is brilliant
Excellent customer service in store and Philip in Clapham store wa s the sales person was excellent and knew his stuff- with out being pushy- sleep match mapping for a mattress such a great and quick idea- good prices too and delivery times- highly recommend !
2024年1月6日
自発的なレビュー
Dreams - Clapham からの回答
Dear Helena
Thank you for your recent Trustpilot review. I am sorry you are not finding the mattress comfortable.
Dreams do offer a 100 night comfort guarantee whereby if you find a mattress unsuitable, you can reselect to an alternative of your choice. Please just let us know what you want to exchange to, and I will get this on order for you.
I look forward to hearing from you shortly.
Many thanks
Peter
tailored fit mattress
can choose the mattress suited for your body type, comfort level, and budget
2023年11月19日
自発的なレビュー
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