Dreams - Dundee レビュー 

395
TrustScore 5段階評価の5

4.8

Unit 9 Kingsway West Retail Park, DD3 8RX Dundee, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful

5つ星のうち5の評価

Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... もっと見る

5つ星のうち4の評価

Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... もっと見る

5つ星のうち5の評価

A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... もっと見る


企業情報

  1. ベッド専門店
  2. 寝具店
  3. 寝室家具店
  4. マットレス専門店

当該企業による記述

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

当該企業による記述

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

連絡先

  • Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, 英国

  • 01382 816203

4.8

優良

TrustScore 5段階評価の5

395件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(395)

過去12か月のレビュー数: 13,337

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Dreams disaster…

I saved up money to get an amazing mattress to help with my bad back and sleep instead of buying cheap. I bought a Harrison Spinks mattress for £1199 that made me really hot in bed and I was waking up throughout the night, ultimately was knackered in the morning.
I was able to get an early exchange so went for the Therapur Actigel Glacier 3800. This mattress is designed for hot sleepers. I paid an extra £200 for the mattress and £95 for the exchange. I have tried to make this mattress work but again I am building up heat underneath me and can't get a decent night's sleep.

My observation is for hot sleepers these beds are designed for supporting your body but are not breathable. In total I have paid out over £1700 to Dreams. I just wish I had kept my old mattress, I can only Dream.

2026年3月14日
Dreams - Dundee ロゴ

Dreams - Dundee からの回答

Good afternoon Mark,

Thank you for your recent review.

We are sorry to hear that the mattress you have exchanged to has not met your expectations.

We have tried calling you today to discuss this further but were unable to get hold of you.

In the meantime we have sent you an email to discuss this further and look forward to hearing from you.

Kind Regards,

Wayne

5つ星のうち5の評価

Straightforward dealings

In store I was approached by a sales person quickly who was polite and helpful. Once the mattress was chosen the paperwork was quick and straight forward. I did have to wait a week before the mattress was delivered. Living on my and being 74 it was a little tricky getting the mattress of the bed and into the large green bag supplied for this purpose. Not sure how less able people would cope. Men who brought the mattress were quick, helpful and friendly and thanked me for getting the old mattress outside.

2026年3月14日
5つ星のうち5の評価

A Dream of a shopping experience.

From start to finish we were impressed with knowledge of the store assistant who helped with our decisions. From order to delivery was spot on, straight forward. Helpful delivery gents who explained what was needed so we built it up correctly. The bed is ideal as the room is not that big, hence the order of a single bed with under bed. Quality is very good, as is the mattress. A great experience. Thank you.

2026年2月27日
5つ星のうち5の評価

Salesman was very knowledgeable and…

Salesman was very knowledgeable and helpful and very patient with my elderly father . Delivery was prompt and kept informed re delivery time etc . Delivery was swift and efficient and bed workings explained in detail once built up . Great service throughout

2026年2月23日
5つ星のうち5の評価

Great staff

Great staff, great mattress at Dundee. Always ask for additional discounts we got the offer of £10 off, always something. but we got a better discount from our university discount offer at store at £50

2026年1月3日
5つ星のうち5の評価

Russell and Nick in Dundee

Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places do to get a sale. They cared about our needs and not just our purses. Knowledgeable, attentive, friendly.

2026年2月11日
自発的なレビュー
5つ星のうち5の評価

New bed

Picked a mattress more expensive than planned due to the mattress matching service however delighted with the result and enjoying my new bed. Pleasant and friendly support when purchasing bed.

2026年2月4日
5つ星のうち5の評価

Brilliant sales staff

The sales staff make picking your ideal bed frame and mattress so easy. They have so much knowledge, information and suggestions it definitely takes the pressure off buying your perfect new bed.

2026年1月12日
5つ星のうち2の評価

After opening the package back of head…

After opening the package back of head board it was tear I was really disappointed about this actually I have to email u before but I was busy to email you regarding this.

2025年12月13日
Dreams - Dundee ロゴ

Dreams - Dundee からの回答

Good morning,

Thank you for your recent review.

I am sorry to hear that there was an issue with your new bed.

I appreciate you discussing this with me today and hope that the outcome was satisfactory.

Kind Regards,

Wayne

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報