Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very h... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed... もっと見る
Brilliant service and with the aid of the sleepmatch, which uses a number of inbuilt sensors to take statistical measurements, you get a result of the absolute best mattresses specifically for your we... もっと見る
From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent. Shoe covers on, polite, helpful, smi... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Unit 4 Peto Way, NR32 2ED, Lowestoft, 英国
- 01502418056
4.6
優良
88件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service in the Lowestoft…
Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very helpful and informative.
2026年6月28日
I must admit I’m very pleased to say…
I must admit I’m very pleased to say that the new mattress is extremely comfortable. Thank you for all your kind help in the Lowestoft branch. Delivery was top notch. Will recommend you without a doubt.
2026年5月16日
Dreams are a company to visit.
From visiting the showroom, to ordering, to delivery of the bed was a friendly and quick experience. Full marks to all staff involved.
2026年4月13日
Highly Recommend
We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed without any pressure.
When they later had an issue with their payment processor Michaela was quick to follow up and kept us well informed, which we really appreciated. Her communication and care made a big difference.
2026年3月12日
Great service
2025年11月9日
Sales lady Michaela was excellent
Sales lady Michaela was excellent
and delivery was prompt. assembly took no time at all. Had a little hiccup with the ottoman part of the bed after operatives had gone, so rang Michaela and she said it sounded like it needed pumping more, so we put our weight on the bed and got it to close down and did this two or three times and not it seems fine.
2026年1月19日
The delivery men were lovely and the…
The delivery men were lovely and the bed is very comfortable. Thank you.
2025年12月21日
The whole purchase and installation was…
The whole purchase and installation was perfect without any hitches.
2025年12月14日
Best company
Always buy from this company they are quick to deliver keep in touch and delivery people are lovely
2025年12月6日
I was happy with the item I bought from…
I was happy with the item I bought from you and the 2 team members who put the bedframe together Thankyou.
2025年10月31日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Paid £100 to put the need together &…
Paid £100 to put the need together & remove old mattress, very sadly the headboard was put on bed upside down left mattress over handling by couple of inches & there was 8 pieces of red plastic on the foot of the bed not cut off the bed is black, for £100 i expect a little more, i called Dreams explained & they never got back to me :-( I am disabled so called someone to help cost me another £20, sadly I feel disappointed bc bed looks lovely now
2025年11月1日
Dreams - Lowestoft からの回答
Hi Toni,
Thank you very much for taking the time to leave a review, your feedback is greatly appreciated. As we couldn’t speak today, I’ve followed up with an email. Please feel free to get back to me at your convenience, and I’ll be happy to see how I can assist you further.
Thank you
Hassan
The staff were helpful and went out of…
The staff were helpful and went out of their way to make sure I was happy with my purchase
2025年10月26日
Very happy with the whole process from…
Very happy with the whole process from buying my bed and mattress and the delivery
2025年10月17日
very unconfortable 3 days later ive…
very unconfortable 3 days later ive exchanged now waiting 10 for delivery cost a extra 313 pound while they dont tell you in shop tell after you purshase another if it hasnt got a mattress protector on they can refuse to take so you end up paying for two while i sleep on my sofa and my husband in the spare room would I recommend dreams beds no .ok ive updated watchhow fast they try to give you some sort of incentive to change there review and keep looking like a good company so the more they try the more i will say!
2025年7月26日
Dreams - Lowestoft からの回答
Good Afternoon, Veronica
Thank you for taking the time to leave your review.
I am very sorry to hear that you were not happy with the terms and conditions that apply to our comfort exchange guarantee. These are sent out to you along with your order confirmation at the point of sale.
I have tried to contact you so we can discuss the matter further but sadly I was unable to get through. I have since sent you an email and I look forward to your response.
Kind Regards,
Faye
Perfect Dreams Experience
Dreams sales team is wonderful, I was so indecisive but they were so patient with me
Perfect bed with the right extra firmness
The delivery guys were very friendly , respectful and professional .
I am a happy customer 😊
2025年7月26日
On the website it says Sunday opening…
On the website it says Sunday opening 10 till 4, got there at 3 and they were closed, on the door it said they were there till 4
Went especially to buy 3 beds, will now go elsewhere
2025年7月20日
自発的なレビュー
Dreams - Lowestoft からの回答
Good morning,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that the store was closed when you arrived on Sunday.
In order to review this in more detail, we have requested your order details via Trustpilot.
Many thanks,
Kishan
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