Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... もっと見る
We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It... もっと見る
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
連絡先
Solihull Retail Park, B90 4LD, Solihull, 英国
- 01213683946
4.8
優良
344件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
2026年7月3日
Great service in store delivery date…
Great service in store delivery date agreed no issues paid for delivery / assembly fantastic worth the money lovely bed great communication from company and delivery drivers on the day
2026年6月11日
Prompt and no fuss delivery
Prompt and no fuss delivery. Good service all round and enjoying my new bed.
2026年6月20日
Very helpful staff. Quality product
Very helpful staff. No pressure sales. Good advice. Qualty and comfortable mattress. Good service and delivery options
2026年5月10日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
HORRENDOUS bed Tv not working costing…
HORRENDOUS bed Tv not working costing £3000 seriously
2026年5月31日
Dreams - Solihull からの回答
Good Afternoon, K D
Thank you for taking the time to leave us your review.
I’m very sorry to hear that you’re experiencing an issue with your TV bedframe. I can see you’ve spoken with a member of our customer service team today, who has confirmed that we are working to have this matter resolved for you as quickly as possible.
If you do have any further questions please get back to us.
Kind Regards,
Faye
Good experience all round…
Good Customer Service inside the store when purchasing bed… Delivery on time and kept updated… Bed and head board all set up nicely in room of our choice… Could not fault the service….
2026年5月29日
Very pleased with my purchase
Very pleased with my purchase of an ottoman bed and mattress. Great service when we went in to order and equally good service when it was delivered
2026年5月8日
Well designed and manufactured bed
Well designed and manufactured bed. Relatively easy to assemble, but needs two people.
2026年5月3日
Listened very well to what I wanted and…
Listened very well to what I wanted and were very professional and knowledgeable. Natalie was brilliant! She took the time and didn’t rush my decision. The bed and mattress are amazing and I have been having some good sleep.
2026年3月27日
Ordering and delivery were was quick…
Ordering and delivery were was quick and very efficient. It’s exactly as it was described and discussed over the phone. Really delighted with it
2026年4月20日
Good experience all round
From start to finish a good experience, everyone helpful and informative. Would definitely recommend.
2026年4月18日
Overall a good experience
Delivery was ahead of time estimated, respectful of property, put together 2 beds as requested to do. Really nice chaps that came. Store service was very good also, knowledgeable staff, no pressure sales.
2026年4月12日
Amazing nice to see customer service still exists somewhere
We purchased a bed in December 2025, the shop staff were amazing, took myself & husband around the shop, put us on sleep match mattress finder a great experience, found a mattress & a ottoman bed we thought was great, the delivery guys were fantastic & insistedon putting their orange shoe covers even though I had said not to worry, put the bed together, cleaned up all packaging & were so nice too.
Come Feb / March realisation hit the fixed bedside cabinets were too close to the mattress & making the bed was so painful (I suffer with server arthritis) I called the shop we purchased from Solihull Retail Park in Shirley & because we were outside of the return date they gave us the head office telephone number which I called explained everything & they were fantastic, they sent us to the shop we purchased it from to pick another bed (ottoman again as they are great space savers) but this time no bedside cabinets, they dismantled the original bed took it away, assembled the new one ( guys fantastic again) removed all packaging again too then a week or so later we received a refund from dreams into our bank as the 2nd bed was cheaper, I mean how fantastic is that customer service...... Great company & all staff too.😀
2026年3月16日
自発的なレビュー
The staff member
The staff member, was polite, and very efficient. She was lovely. The bed and pillows, were delivered on time and with care. My husband and I are sleeping so much better. We thank you so much.
2026年4月5日
Helpful staff, Nice and comfortable bed,
I thank the members of staff, for helping me to choose the right mattress and base. I wasn't exactly sure at first what I was looking for, having slept on an old mattress for years, but with the help of staff, I chose the right mattress and base for my sciatica. It's such a relief. Also got free pillows, duvet, and mattress protector with the offer, so all in all, I'm very pleased
2026年3月22日
Dreams Are The Best!
From the moment we stepped into our Dreams store, we enjoyed a marvellous experience. We were greeted and made welcome. We saw all the different types of mattresses; we tested Dreams’ analysis system and were then shown all the range of mattresses which are suitable for us. It was easy to choose our mattress which we’re delighted with. We’re sleeping so well now. Thank you.
2026年3月22日
New Mattress
Great service from stat to finish. Our new mattress is amazing no complaints
2026年3月15日
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