Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Stela is a fantastic sales person. She answered all my questions about the car and her explanation of the purchase options and add ons was clear. On the day of collecting the car, there was somethin... もっと見る
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... もっと見る
企業情報
当該企業による記述
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
連絡先
Reigate Road, KT17 3LA, Epsom, Surrey, 英国
- 01737 300985
4.7
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
2026年1月28日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Buying from Audi in Epsom
Very professional which made the whole process of buying and selecting the right car very easy
2026年2月1日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Paul! We’re delighted to hear the team’s professional approach made choosing and buying the right car such an easy experience. We really appreciate your kind words and 5-star review!
Exceptional Customer Service
Buying my car from this dealership was an enjoyable experience. The salesman was polite, helpful, knowledgeable and extremely pleasant to deal with.
There was no hard sell and i believe that I received a fair price for the car that I traded in.
Even when there was a slight delay in transferring the car from the Walton branch I was kept informed at every step. The Customer Service was exceptional
This is the second car that I have bought from here and I have no doubt that I will return.
2026年1月26日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Mrs Banks! We’re delighted to hear your car-buying experience with us was so enjoyable. It’s great to know you felt well looked after with polite, knowledgeable service and no pressure, and that you were happy with your part-exchange value.
We’re also pleased you were kept informed throughout, even when there was a slight delay, and that our customer service met your expectations. Your continued loyalty means a great deal to us, and we look forward to welcoming you back again in the future. Thank you for the wonderful 5-star review!
Great service
Spoke with Jay and Lim, very nice and professional. Nothing was a problem. Recommend, Audi is always a good bet.
2026年1月22日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Jason! We’re delighted to hear Jay and Lim provided such a friendly and professional experience, and that nothing was too much trouble. We really appreciate your recommendation and 5-star review; and we agree, Audi is always a great choice!
Pleasure to deal with.
Conrad made our vehicle purchase process very easy & put us at ease from the outset, it was a pleasure to deal with him.
2026年1月21日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Cary! We’re delighted to hear Conrad made your vehicle purchase process so easy and put you at ease from the very start. It’s great to know you found him a pleasure to deal with.
We really appreciate your kind words and 5-star review!
Conrad made it easy to change cars and…
Conrad made it easy to change cars and made sure I was set up and ready to go:
2026年1月14日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for your 5-star review! We’re delighted to hear Conrad made changing cars easy for you and ensured everything was set up and ready to go. We really appreciate your kind words and hope you enjoy your new Audi!
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Chris, thank you for your 5-star review. We’re pleased to hear that you found the team helpful and efficient, without any pressure. We really appreciate your feedback and hope you’re enjoying your Audi.
Salesperson helpful and patient with…
Salesperson helpful and patient with someone not conversant with latest technology
2026年1月7日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Michael, thank you for your 5-star review. We’re pleased to hear that the salesperson was helpful and patient in explaining the latest technology. We appreciate your feedback and hope you’re enjoying your Audi.
Clear and concise comms
2025年12月31日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Fredrick, thank you for your 5-star review. We’re glad to hear you found our communication clear and concise. We appreciate your feedback and hope you enjoy your Audi.
Seamless purchase.
Brilliant sales staff. Purchase was seamless from both sales and service depts.
2025年12月19日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi David, thank you for your 5-star review. We’re pleased to hear that your purchase was seamless and that both our sales and service teams made the experience a positive one. We really appreciate your feedback and hope you enjoy your Audi.
Audi Epsom - great service!
We had a great experience purchasing a new car, thanks to Simon. He was really helpful throughout the process where everything went really smoothly from start to finish. We were able to buy the car before Christmas, just in time for the long drives over the break!
2025年12月25日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Mahammad, thank you for your 5-star review. We’re delighted to hear you had a great experience and that Simon looked after you throughout the process, making everything run smoothly from start to finish.
We’re especially pleased you were able to take delivery before Christmas, perfect timing for those longer drives. Enjoy your new car and thank you for choosing Audi Approved Epsom.
Good customer service
The handover went well if a little slowly. The knowledge of the sales executive was good but I purchased a new car that they are not fully familiar with at the moment as it’s a new upgraded version. Not everything was accessible at handover as the App was not working in connection with my vehicle and is still not connected on their system but this is not the dealerships fault but I sure they will keep chasing it up with those responsible for making everything work. Customer service was good, sales executive was polite and courteous and treated me with respect, something that does not always happen to women purchasing cars
2025年12月21日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Catherine, thank you for taking the time to leave your review and for your balanced feedback. We’re pleased to hear that the handover went well overall and that you felt well looked after by the sales executive.
We appreciate your understanding around the new upgraded model and the app connectivity issue, and we can assure you the team will continue to follow this up with the relevant parties. Thank you also for highlighting the courteous and respectful service you received, that’s very important to us.
We hope you continue to enjoy your new Audi and thank you again for choosing Audi Approved Epsom.
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Caroline, thank you for your 5-star review. We’re pleased to hear that communication from purchase through to delivery was clear and consistent. We really appreciate your feedback and hope you enjoy your car.
Good Service but a Price Issue
Excellent service - Lorenz continues to be very helpful with getting our private number plate put on to the new car.
I have emailed Robert Frost separately regarding the one issue we have with Audi Approved Epsom.
2025年12月17日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi James, thank you for your 5-star review. We’re pleased to hear that you received excellent service and that Lorenz was helpful in getting your private number plate transferred onto your new car.
We also appreciate you raising your pricing concern separately and will ensure it’s reviewed. Thank you for taking the time to share your feedback, and we hope you continue to enjoy your new car.
The handover was poor and rushed
The handover was poor and rushed, my car was damaged requiring a new wheel, I still do not understand how this was missed.
Overall not a good experience, luckily the car is great and going well and new wheel is on route but still causes some frustration with calls and sorting out at my own time.
2025年12月13日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had, and we completely understand how disappointing it must have been to collect your car and then discover damage that should have been identified before handover. A rushed or unclear handover is not the standard we aim to deliver, and we apologise for the inconvenience this caused you.
We would also like to clarify that this matter relates to Walton Audi, rather than Audi Epsom, so it can be addressed by the correct team and dealt with properly.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Customer lost
Up GTI regular service.
Purchased new from Driftbridge VW in 2018 and serviced every year by them...but not any more.
£225.00 11 months ago, £300 2 years ago and now .....£500! For a 1 litre city car!
I challenged the increase and was told "costs have increased"- no sh*t Sherlock.
Gone independent and saved £200.
Customer lost
2025年12月15日
自発的なレビュー
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Martyn,
Thank you for sharing your feedback. We’re sorry to hear of your disappointment with the recent service pricing. We understand how frustrating price increases can be, especially when you’ve been a loyal customer for many years.
Our servicing costs do change over time due to factors such as parts, labour, and Volkswagen manufacturer requirements, but we appreciate that this doesn’t make the increase any easier to accept. We’re sorry to have lost you as a customer and your comments will be shared with the team.
Helpful and thorough.
Helpful, speedy service. Good thorough briefing on operating various aspects of the car. Non-pushy explanations on 'extras' to go with car, eg. service contract, wheel cover, etc. Going the extra mile to bring car some distance to provide a test drive.
2025年12月5日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Stephen! We’re really pleased to hear you received helpful and efficient service, along with a clear and thorough briefing on the car. It’s great to know the explanations around extras were straightforward and never pushy, and that the team went the extra mile to arrange your test drive.
We really appreciate your kind words and 5-star review!
Great customer care & service
The team at Drift Bridge Epsom went above and beyond to secure me my dream car. A big shout out to Lorenz for his help throughout the purchase, and going out of his way to fit my schedule, and go through any questions I had. After sales is extremely important to me. I had a slight issue after a few weeks of ownership which was rectified without a problem. I will definitely consider buying my next car from them in the future. Thank you so much
2025年12月2日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Christopher! We’re delighted to hear the team at Drift Bridge Epsom went above and beyond to help you secure your dream car. Lorenz will be so pleased to know his flexibility, support, and attention to your questions made the process work around your schedule.
It’s also great to hear that the aftersales support met your expectations and that the issue you experienced was resolved smoothly. We really appreciate your trust and kind words, and we look forward to welcoming you back when the time comes for your next car.
Agnieszka was amazing.
Agnieszka was amazing.
Great service from start to finish.
I have two other cars that are going back to the lease company soon & I will be contacting her to get them from you guys.
2025年12月14日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for the great review! We’re delighted to hear Agi provided amazing service from start to finish. She’ll be so pleased to know her support made such a strong impression.
We really appreciate your trust and look forward to helping you with your next two cars when the time comes. Thanks again for choosing Audi Epsom!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。