Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Stela is a fantastic sales person. She answered all my questions about the car and her explanation of the purchase options and add ons was clear. On the day of collecting the car, there was somethin... もっと見る
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... もっと見る
企業情報
当該企業による記述
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
連絡先
Reigate Road, KT17 3LA, Epsom, Surrey, 英国
- 01737 300985
4.7
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from Millie and with a…
Great service from Millie and with a good part exchange deal, easy to deal with and car was delivered 3 days later. Would highly recommend, can’t fault my experience
2025年8月31日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Joshua, thank you so much for your kind words! We’re thrilled to hear Millie made the experience smooth for you and that everything from part exchange to delivery went so well. Enjoy your new car, and we really appreciate you recommending us!
Great experience overall
Overall dealing of sales representative Agi, she made us super comfortable in making the decision to go ahead with the Q4 etron and was very pleased with the purchase and over all experience..
2025年8月23日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Kevin, thank you for the 5 stars. We’re really pleased to hear Agi made you feel comfortable throughout the process and that you’re happy with your new Q4 e-tron. Enjoy the car, and we look forward to seeing you again in the future.
From my Intial telephone enquiry I was…
From my Intial telephone enquiry I was directed to the Sales Team. The sales executive explained the different options I had with regards to the car I was interested in buying. I was given a rough price guide for my car which was bettered once I had submitted photos and service history. At this point I left a deposit to secure the car on first refusal basis, subject to viewing.
When I went to view the car which was unannounced I was dealt with straight away by the sales executive who took my original telephone enquiry and I was taken to the car for an initial inspection.
On the day of the handover the same sales executive dealt with all of the paperwork which I completed on their secure portal, which was pretty seamless. The sales executive also ran through the controls and different features before driving the car away.
More than happy with the service and the car.
2025年8月21日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Malc, thank you for taking the time to share such a detailed review. We’re really pleased to hear that everything went smoothly from your first enquiry through to the handover, and that you’re happy with both the service and your new car. We’ll be sure to pass your comments on to the sales executive who looked after you. Enjoy the drive and we hope to see you again in the future.
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Gerry, thank you for the fantastic review. We're so pleased to hear you had an amazing experience from start to finish, and we really appreciate you taking the time to share it. We look forward to welcoming you again in the future.
Efficient and pleasant transaction from…
Efficient and pleasant transaction from start to finish. Did what they promised when they promised. Always a pleasure to deal with a happy person. Well done Jodie.
2025年8月28日
自発的なレビュー
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for the 5 stars and for sharing your experience with us. We're so pleased to hear everything went smoothly and that Jodie made the process such a positive one. We'll be sure to pass on your kind words to her. We really appreciate your recommendation and look forward to welcoming you back again.
Great customer service from start to…
Great customer service from start to finish, Connor was brilliant to deal with
2025年8月25日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Jo,
Thanks for taking the time to leave us a review. It’s great to hear everything went so well throughout your visit and that the team made the whole process straightforward. We hope you enjoy the drive and look forward to seeing you again
Knowledge young man
I dealt with Harry over several days and he was a very pleasant young man and handled my changeover in a very professional way. I was his first customer and he came across very knowledgeable.
2025年8月25日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Alfred,
Thank you for taking the time to leave us such a positive review. We're really pleased to hear that your experience with us was smooth and handled professionally. It’s great to know you felt well looked after during your changeover, and we appreciate your kind words. We hope you enjoy your new car and look forward to welcoming you again in the future.
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you so much for the 5 stars, Glenn! We’re delighted to hear that Agi made such a great impression. We’ll be sure to share your kind words with her.
Overall had a shocking experience
Overall had a shocking experience, poor customer service. ended up handing back the Q5 (grey2018) after 3 weeks, took the car in as could hear a strange noise, states they couldn’t find a fault then stated it was the differential they would need to get it replaced under the warranty. Upon looking closer at the car we noticed some parts had been replaced on the front end, different dates and codes on the parts looks like they were purchased from a salvage car place, noticed that the car was out of line in certain places, myself and my mechanic believe this car had been involved in a unrecorded accident. Full refund received, I will not be having any further dealings with this company! Awful/dodgy
2025年7月21日
自発的なレビュー
Drift Bridge Group - Audi Approved Epsom からの回答
Dear Miss Carter,
We’re very sorry to hear about your experience. It’s clear we fell short of the high standards we set for ourselves, both in customer service and in ensuring our vehicles meet expectations. We appreciate you bringing these concerns to our attention, and we’ll be reviewing this matter internally. While we’re glad the full refund was promptly resolved by Brook, we regret that your trust in us has been affected.
Thank you for your feedback, it helps us to improve.
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you, Mariusz! We’re so pleased to hear you had a great experience from start to finish with Jason. We’ll be sure to share your kind words with him – enjoy your new Audi!
Lim Wong sales adviser excellent
Purchased a car here and dealt with Lim Wong, he was excellent throughout whole process with no pressure at all and extremely helpful even whilst I was on holiday!
Couldn’t recommend him and Epsom high enough, puts other dealerships of same brand nearby to shame with service you get from moment walk in.
2025年8月18日
自発的なレビュー
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Tom, thank you so much for the 5 stars and for sharing your experience. We’re really pleased to hear how well Lim looked after you and that everything went smoothly, even while you were away. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to welcoming you back to Audi Approved Epsom in the future.
Lovely customer service
The staff are absolutely great, I would say the best sales and garage i have been to,when purchasing a car.
2025年8月17日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Samantha, thank you so much for your kind words. We’re really pleased to hear you had such a positive experience with our team and that we could make your car purchase an enjoyable one. We look forward to welcoming you back in the future.
Easy transaction
Easy transaction, no pushy sales reps, very straightforward process. Would highly recommend.
2025年8月16日
Drift Bridge Group - Audi Approved Epsom からの回答
Thanks so much for the 5 stars, Mike. We're really pleased to hear you found the process straightforward and hassle-free. If you need anything at all, our team will be happy to help.
A great experience
Smooth, easy transaction- helpful staff at the dealership. Genuine, honest salesperson - Conrad - thank you for a faultless experience.
2025年8月16日
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Laura, thank you so much for your kind words. We’re really pleased to hear that you had such a smooth and straightforward experience with us. Conrad will be delighted with your feedback, and we’ll be sure to pass it on to him. Enjoy your new Audi, and we look forward to seeing you again in the future.
Terrible experience.
Terrible experience.
I was blatantly lied to about my oil service.
Price was more than anywhere else in the country.
Then I was told it was agreed before they began the work and they had documentation to prove this. Which was a lie.
2024年8月20日
自発的なレビュー
Drift Bridge Group - Audi Approved Epsom からの回答
Hi Richard,
We’re really sorry to read your comments and that you feel let down by your recent visit. That’s not the experience we want for any of our customers. We’d like to understand more about what happened so we can look into this properly and put things right. Please could you get in touch with us directly at Audi Approved Epsom and ask for the management team (01737 365365).
Thank you,
Audi Approved Epsom
Fast easy and quality cars
2025年8月9日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for the great feedback! We're glad to hear you found the process quick and easy, and that you’re happy with the quality of our cars. Enjoy your new vehicle!
Great service and follow up
2025年8月9日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for your kind words! We’re really pleased to hear you were happy with our service and follow-up, and we hope to welcome you back again soon.
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you for your kind words and 5-star review! We’re so pleased to hear Agi was able to make your experience a great one – we’ll be sure to pass on your feedback to her.
The whole process was excellent
The whole process was excellent. Extremely pleased with the service.
2025年8月1日
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you found the whole process excellent and that you were pleased with the service. We look forward to welcoming you back to Audi Approved Epsom in the future.
Drift Bridge Group - Audi Approved Epsom からの回答
Thank you so much for your 5-star review! We're thrilled to hear you received first-class service at Audi Approved Epsom. We truly appreciate your support and look forward to welcoming you back in the future!
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