Booked and confirmed days in advance. Happy to take the payment. Sent confirmation through to confirm booking. Turn up 10 minutes before collection to be told there’s no cars available. Although peopl... もっと見る
企業が回答しました
所在地
所在地を変更Unit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE BIRMINGHAM, ENGLAND, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Met with Andrew, branch manager for Birmingham Airport branch.....and how refreshing to deal with someone with both good customer service and common sense! We had a pre paid reservation, which we ende... もっと見る
企業が回答しました
I went to Drivalia because I had been let down badly by another rental company. The gentleman who dealt with me in the Drivalia reception was friendly and completed my rental paperwork and payment qui... もっと見る
Rented car in Birmingham from Andrew. Was very helpful in picking us up and getting sorted quickly. Missed our original window so that car was gone but Andrew sorted us out quickly. No issues on retu... もっと見る
企業が回答しました
企業情報
Drivalia UK - BIRMINGHAM INTL AIRPORT について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Unit 37 Elmdon Trading Estate, Marston Green, Birmingham Airport, B37 7HE, BIRMINGHAM, ENGLAND, 英国
- 0121 222 0599
3.1
まあまあ
229件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Aamer was very helful
2025年11月19日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Would give 0 if I could
Would give 0 if I could. Called to tell them about a 3 hour delay to my flight. I was actually 2hrs 20 mins late and they had given my small car out to another customer as they only keep the car for 2 hours!. So then they charged me for an upgrade, Origional Rental £62 upgrade £120 what a rip off. Will never use again
2025年11月13日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The guys are great
The guys are great, no problems and quick service.
I dealt with Aamev this time, thank you for all your help! 👍🏻
2025年11月14日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT RENT FROM THEM
I was charged for damage that I did not incur. After attempting to contact the Birmingham Airport location multiple times over the course of a whole month, they finally responded and refused to rectify the matter. The customer service here is absolutely abysmal and I implore anyone considering renting a car from them to look elsewhere. This isn't the first issue I had with them... in 2018, before they were Drivalia, they operated under a different name and I had a similar experience with them then. I wasn't aware of the name change and stupidly rented from them again. AVOID AT ALL COSTS!!!
2025年9月15日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great business
Great business, good person, nice to deal with, i will come again. Thank you Afee
2025年10月9日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible Post Hire Customer Service
The early part of the service was fine. The hire car was good and the pick up from BHX all went smoothly. I was then involved in a car accident in the hire vehicle. The accident was not my fault whatsoever - another car crashed into me in a car park. I stupidly didn't reduce the vehicle excess for collision damage as part of the hire and therefore had a £1500 excess which was taken by Drivalia in accordance with their hire terms. I was visiting from New Zealand and at the time of dropping the car I asked for information so that I could challenge the accident and look to reclaim the £1500. On my return to NZ I wrote emails and contacted the manager at the Birmingham depot on several occasions to try to follow up with the insurers re the accident. I never received a single response with any assistance for me to do this. They basically took my £1500 and ignored me from then on. Zero customer service.
2025年6月7日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Car Rental First Class
I have spent the past 2 months travelling from Edinburgh to Birmingham Airport using Drivalia for car rental covering 2 days each week before returning to Edinburgh. Customer service was excellent and super efficient. I would highly recommend Drivalia at Birmingham Airport over all other car rental business at the airport.
Thankyou.
2025年9月25日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great help
Great help - went an extra mile to help us in our saturation - Aefe was helping us throughout the whole experience - and resulted in low stress and is getting our car - thank you very much! Couldn’t recommend enough
2025年9月19日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I complained today about this company…
I complained today about this company (their office in Birmingham airport) and had an insincere on line response from the office to say that they are “sorry” and I need to go to my booking and go through “manage my booking”. I did and I got no where. They charged me (debited my card) £60 for “admin fees” 2 months after I rented their car. They claimed that they received a parking ticket from PCN and they charged me the amount for forwarding their “expiation notice”. I was parking in a pub car park. I asked for photos and they said they cannot do it despite debeting my account without my consent for their “admin fees”. I note that other customers have complained about the same issue. They refused to admit that this was fake, scam and fraud. The police will be asked to investigate. I am glad that I refused to pay £1500 upfront as they asked me to do as I also note that other customers are struggling to get their money back.
2025年7月27日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Awful company and attitude
Awful company and attitude . Had to rent a Volkswagen Taigo and the deposit was £1500 as mentioned on vipcars.com. They wanted to charge me £1950… not to mention it’s also the double rip off when they try to sell their own insurance which way more expensive then rent btw, although I had bought mine already.
2025年9月6日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
So called damage and excess charges.
I have over the past 5 years rented from Drivalia (previously EasyRent) and had great service. The past two times of rental I was hit with charges for so called damage and a price that was outrageous.
It is obvious that this company has new mandate given to the staff.
I have no intention of hiring again from this company and suggest that anyone that does take a photo of every angle and in good light. You should also have excess insurance in place. It is a shame as they have lost a significant amount of business not just in the UK but across Europe.
Drivalia - suggest that you look at the bookings in Birmingham and find the same driver with rather extortionate charges for small damages.
2025年8月8日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Summer Hire
Up to this summer I have had some mixed bookings with this company, but a new set of staff on the front desk, including Afee (sp?) Noor, was an entirely new experience this year. Smooth service and helpful support from the first minute. Excellent!
2025年7月4日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Sammy made our hire experience very…
Sammy made our hire experience very streamline. We even got a better car than booked.
2025年8月1日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Awful service
Awful service. Told us they closed at 10pm but would “wait” until 10:10 my husband had to sprint there to get the car. No warning when booking about closing time, and if we were late, we’d lose the car and our money because we booked through a third party. Inflexible, unhelpful, and stressful. Never again.
2025年8月15日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Booked a car but couldn't collect as…
Booked and paid for a car but couldn't collect as depot is miles from the airport and no one was answering the phone. Spent 30 minute trying to get an answer and then had to go to a different company. Drivialia UK refused to accept any responsibility for this. No refund offered. You've been warned!
2025年7月18日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I would stay clear of Drivalia as they…
I would stay clear of Drivalia as they insist your insurance cover you take out is not sufficient for what you need. Pressure you in taking out their cover. When you return with proof that your original cover is sufficient they promise you a refund. The refund never materialised…. I have a recorded telephone conversation with the branch manager promising the refund and yet they won’t honour this. They also gave me a car with no oil in it creating disruption to our holiday in putting in for them. Not a great company.
2025年5月20日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great team and great service from them…
Great team and great service from them all.
2025年8月2日
自発的なレビュー
Drivalia UK - BIRMINGHAM INTL AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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