Drivalia UK - BIRMINGHAM INTL AIRPORT レビュー 

Booked a pre paid rental for a week at Birmingham Airport coming back from holiday as my car in repair- rental price was 146GBP. Called that we are arriving 2h late because of flight delays and spoke to Drivalia central office who told me no problem they change the rental time from 10am to 1pm. Arrived at noon to pick up the car just to find out my car was given away to someone else because I have not arrived within 60mins of original contracted time, even though IT WAS PREPAID FOR A WEEK, I WAS TOLD if I want a different car I have to pay 170GBP extra, could not obtain a refund- was told to write to customers service to claim for refund- this will last 30 working days to being looked into- its been a week and I have no confirmation anyone even read it. The morning after I took a car out from Hertz instead and will be taking those Drivalia scammers to Trading Standards if its not sorted in another week. dont be tempted by lower price - avoid, at least Birmingham branch- SCAM Behaviour

I’d give them a zero if I could!!! Still waiting for my refund! Branch manager - sort yourself out and refund me please. This has been going on since January!!! All your emails saying that you will refund.. then you don’t do it! Would never ever use your company again!

This company does lure you in with cheap prices....however, there is tons of fine print & hidden charges, so read. If you do not have a debit card, they sting you a further £200. They practically wanted to see my whole life as identity, a drivers licence...I had to up load a bank statement or utility bill as my drivers licence with address was not enough. The front desk guys were fine, but the after rental service appalling. Un be known to me I received a parking ticket....I was out of the country in December, this company did not notify me by phone, text or email but attempted to take £55 off my debit card which had been lost so was declined. No communication, I then returned to country saw a parking notice at my house from a third party, as I did not receive this for 6 weeks, it had escalated to over £100. This was paid immediately, next month I have a debt collection service on my doorstep demanding £75 for an admin fee for Drivalia. Admin fee for what? They did not attempt to contact me once, and if they did, I would not be out of pocket £175. Ringing them, no one could help, writing to them got 1 response said they would look into it, then nothing! Their Debt collection agency does not even contact you. So be warned, stay away from this company, you will get alot more than you bargained for!!!

Huge fees, hidden charges and still getting charged weeks later definitely don't use

Office is not on airport. They arrived in a van promptly to pick us up, but when we got to the office they didn't have any of the compact cars we'd booked left, and palmed us off with a tiny VW Go. They then charged me an extra £80 because my licence had some old penalty points on it (this is never asked when you book & pay). Then, when we arrived back with the car at the end of the rental they had nobody available to take us to the airport so we had to walk. Pretty poor overall, which is a shame as I specifically went to them after using Drivalia at Girona Airport (Costa Brava) where they were excellent. I won't be using them again. 👎

The guys at the birmingham branch are always helpful, nothings ever too much. Have ALWAYS been looked after. I've been using this company on & off for a few years now and I'd definitely recommend them.

I booked a Mini Electric car through the third-party website Discover Cars and arrived at the supplier office, Drivalia UK, to pick it up. However, this company requires a high deposit and insists on accepting only credit cards with embossed numbers.

In the UK, most banks now issue credit cards without embossed numbers. I presented two credit cards issued by UK banks, but the Drivalia UK receptionist refused to accept them, claiming that it was my problem for not having an embossed card. (How is that my fault? I don’t control how banks issue cards!) They weren’t even using old roll-over card processing machines, so this requirement seemed like an excuse to reject customers booking through third-party websites.

As a result, Drivalia refused to honor my original booking and instead offered a different rental plan at 2.5 times the original price.

The entire experience felt like a scam. As I left the counter, I overheard another staff member trying to sell the same overpriced rental plan to another customer. This made me suspect that this is their standard sales tactic:

1. Advertise a low rental price to attract bookings.
2. Refuse to accept the customer’s credit card using a made-up excuse.
3. Offer an alternative rental plan at a significantly higher price.

This seems like a dishonest business model. Be aware—do not book with Drivalia!

BEWARE!! You will end up paying far more than you thought. I booked and paid for a car rental at Birmingham airport in October 2024. Upon pick up, I said I had adequate insurance cover for the excess so did not require full insurance. I had my credit card used on many other occasions for this purpose. I was told that my card was declined so I needed to pay for the insurance cover. We tried three times. I needed the car and as the pick up site was off site (not at the airport) there was no other option than to pay. I checked my bank account and the credit card authorisation had gone through as normal - three times. I asked for a refund after sending them the proof of the three transactions but the customer service is non existant. I tried to go to the ombudsman but of course (as I needed the car and needed to sign the contract to get it) they couldn't do anything as they had a signed contract. I ended up paying three times the original cost of the rental. I think they are operating a scam and have urged the ombudsman to investigate them further. Look at other review sites - they generally get terrible reviews and quite a lot of them are for the same issue that I had.

I had booked the car via the Easyjet website. Upon arrival at the rental check in desk, I was asked for the paper copy of my UK driving licence. As I did not have this, I was asked to make contact with NI Direct to obtain a share code for my driving licence. I had difficulty obtaining the code. In order to have the car released to me, I had to pay £140.00.
I had hired a van from this Company in April 2024 and was not asked for the paper copy of my licence or a share code. This appears in my opinion to be double standards.
I was advised that this was a new ruling.
I had hired a car in October 2024 from another Company and was not asked for the paper copy of my licence or a share code.
I think this Company needs to move with the times and stop asking for paper copies of UK driving licences.
A disgruntled customer who is out of pocket to the tune of £140.00 that I have no recourse to a refund even though there was nothing mentioned about this amount. Renters beware.

BIRMINGHAM AIRPORT DRIVALIA OFFICE CLOSES AT 8PM!!!, as I found out when I arrived to pick up my hire car. Left literally stranded with my 85 year old mother! Paid in advance in December. No one informed me about office closing hours and I do not see this important information written on any of my booking forms. Thankfully HERTZ came to the rescue and were more than helpful. It was worth paying the extra to have a proper service. I won’t be using Drivalia again.

Having been let down by another hire company, Drivalia were able to provide a vehicle whilst all others at Birmingham airport were unable. Sammi was extremely helpful in providing a vehicle and providing a lift to and from the airport. Service was exceptional

Again i have to shout out to Amaan at Drivalia BHX, this person is very polite friendly and informative i was very happy to experience this wonderful service from Drivalia BHX, keep up the good work wishing all the staff a happy and prosperous new year...

£1500 DEPOSIT! AVOID THIS COMPANY LIKE THE PLAGUE.

I rented a car from them at the Birmingham airport branch for 35 days, good price, picking up the car everything went smoothly, when I returned the car very straight forward no drama, got my deposit back after a few days, I will rent again from them.

Flight was delayed. Shop shut at 8pm. At 19:50 we were told they would call us back in 10. Little did we know that the phones were then closed at 8pm so was left without a car to leave the airport. Luckily we were staying in the city if we had plans to travel to a different city we would have had to have paid for a hotel etc. Had to get a taxi back in the morning to find out that they do not accept credit cards that are not embossed meaning we had to pay a cash deposit. Initially they said we had to pay £420, after refusing they lowered this to £300. Quite a ridiculous small print as most company’s do not give out embossed credit cards any more. However I am sure they know this already - it felt like a scam. Staff were nice but not very forthcoming/empathetic.

I have been using Drivalia at Birmingham Airport for a couple of years now, and would not hire anywhere else.
All of their staff are courteous, professional and helpful and always with a smile. From the pick up driver to the branch manager. It’s the reason I keep up the repeat business every time I come back to the Uk to visit my family.

Smooth booking, getting the car and returning. All went perfectly smoothly. Staff very kind and professional. Car I got was in a very good condition.

Awful company. Car is fine but they try and charge you for anything and everything after you leave the car back. Tried to accuse me of missing fuel even tho the condition report they sent me after clearly showed it had more fuel in the tank than when I got it. I rang straight away when I got the bill. Assured it was a mistake and they would sort it. Money was still taken from my account. Had to ring and request a refund, after being told it was 10 days to refund. No money after 10 days no money after 20 days. Rang several times to get told many different stories about it not being processed and delays in refunds. Company is an absolute joke. Avoid at all costs.

From the moment I started filling out details the customer service rep could see my credit card sitting on the counter (not with the old fashioned embossed numbers) and he waited until the last moment to say we won't accept that cause its not got raised numbers. He tried to then sell me the premium insurance to take the excess to nil. Why can they not use a credit card that doesn't have the numbers raised? the banks have discontinued making these cards because of fraud so why would you have them in your terms and conditions as being the only ones allowed? They cancelled the booking and I got charged a £31 fee. So walked out of there after an hour waiting with no hire car and minus £31. Birmingham Airport branch but I imagine its in all franchises. Scammers!!!
Green Motion in the airport train station are just as reasonably priced and they didn't need the old fashioned credit card with the raised numbers. Probably because its a load of rubbish!

Booked car for collection at 8pm. Flight was a little delayed but not much phoned ASAP when landed to get a recorded message saying the office was closed. Apparently they close at 8pm even though that's the exact time we had booked our car for!! At no point in the booking process were we made aware of this. We were left stranded with our family at the airport, in the freezing cold with a storm incoming. We had provided our flight number when booking so they could see where we were at, plus we were only delayed by 20 mins. We spoke to them first thing by phone this morning to complain and they couldn't have been less interested. They're cheaper than other companies but it's honestly not worth the hassle.