5 stars isnt enough. Karen was so helpful initially giving my instruction on what to do regarding my issue. I then spoke to her assistant who called me back on 2 occasions to go through everything with me in lamens terms. Making it clear where I stood. There advice is unparalleled. Amazing service.
The agent who sold me policy was great. Amazing service. Unfortunately I had to cancel the policy within the 30 day period. I did this with the company directly as per reassured guidance. Since then ive been bombarded woth texts, calls, emails about the policy which no longer exists. Ive replied to emails advising them to stop contacting me. They still continue.
2026年3月18日
Reassured - Life Insurance からの回答
Thank you for taking the time to provide us with your feedback, and we sincerely apologise for any inconvenience caused. The matter will of course be dealt with internally.
Please be assured that no further contact will be made to you, but do ensure that you contact your insurer directly to cancel, as well as cancel the direct debit - as we are unable to cancel the policy on your behalf.
Terrible company. Raising prices and reducing export prices in this cost of living crisis. Absolutely theives
2026年2月20日
Octopus Energy からの回答
Hi there,
Thanks for the review, and apologies! Our intention is not to add to the stress of the cost of living crisis. So I understand your frustrations.
For some background, the market prices and trying to provide affordable energy are the main reasons we adjust pricing on the regular. We aim to absorb much of the cost of providing you energy as much as possible, but there does come a point unfortunately when we have to pass those costs on to you.
With export pricing, its entirely tied to the grid load, and the value of electricity that is sent back to the grid. When the grid is flooded with solar during the day, the market price plummets. Therefore this impacts the price we can offer our customers for export.
I hope this helps to alleviate any concerns, I will come back via the email associated with your account to answer any further questions you may have.
I would never use this company again. They're a bunch of cowboys. They'll come into your home, make a mess, break things, leave it a state and then blame you for it. When you call them back to fix the 101 issues they left behind, they'll give you the lip service but nothing is ever done. The remedials manager who on multiple occasions asked for all the evidnece in which i sent, he then did nothing about it.. The amount of emails ive sent him only to be ignored. The company claim to have offered to fix this but because im not local thue cant get anyone out to me.. lol. Dont take on the work if im too far. I sent them 100s pictures of all the damage caused. He then became rude and aggressive towards me, trying to say what do you expect? A perfect finish 🤦♂️🤦♂️🤦♂️... no I dont expect perfection, I expect a decent standard of work. Caulk was used when silicone should have been used. They've literally painted on the plaster so thin you can see the boarding behind it, and then tried to claim you can only see it because I decided to paint it 🤦♂️🤦♂️🤦♂️
2026年1月8日
自発的なレビュー
The Improveasy Group からの回答
Hi Syeda,
We’re really sorry to hear about your experience – that’s not the level of service we aim for. We’d love the chance to make things right. If you’re open to it, please get in touch with me directly so we can discuss it further.
Please get in touch with me at customer.experience@improveasy.com, I’d like to try resolve this right away.
– Tamsin at The Improveasy Team
Updated reply 12.1.25
We’re sorry to hear that you remain unhappy and we recognise how frustrating this situation and the communication around it has been.
We would like to clarify that Improveasy attended your property on multiple occasions and carried out extensive remedial works, which were completed and confirmed as resolved at the time. The issues now being raised relate to subsequent decoration and surface preparation, which sit outside our scope of responsibility.
We have reviewed the matter thoroughly and have shared our final position with you directly. As all reasonable remedial actions have been completed, we now consider this matter closed.
Absolutely shambolic company. They leave you house in a state. Chris one of the managers is so rude. Harry khan the remidials manager, doesn't give a crap about the damage caused to your property. They hire cowboys, who do a cowboy job and you have to then pay to get it corrected. Never ever ever again. I wpuldnt touch this company with a barge pole. If you like your house, dont let them come in a ruin it. And Chris (not sure of his surname) is a rude absolute waste of space. Initially when I spoke to him and I have all the wahstapp message to prove this he said he'll be sending people to correct the awful work. Then when I called him in September he blamed me for the worst plastering ive seen in my life. He then said it was my job to hire a decorator who could correct the plaster. The workers they use are outsourced.. absoulte shocking. They literally came into the property wanting to leave as quick as possible. I assume they've been hired for a 4 day job and wanted to get it done in 2 and get paid for to. I will be taking this up with Trustmark and the regulatory body. All my calls are recorded. Ive sent multiple emails to Harry Khan only to be ignored.
2025年9月8日
自発的なレビュー
The Improveasy Group からの回答
Dear Ali, Thank you for sending us this feedback and we’re very sorry to hear about your experience – this is not the service level we aim for. After reviewing with the team, they explained that because the walls were painted directly onto plaster without sanding, this has made the swirl effect appear more pronounced. That said, we have offered to return and carry out some remedial work to address the gaps and improve the finish. We genuinely value your comments, as they help us to continue improving, and we wish you all the very best. Kind regards, The Improveasy Team
I would give them more stars but it took ages for them to reply to my email. I checked out as a guest and there website doesn't say how to return as a guest. They have a live chat feature which never works. Only reason they got 3 stars was because the refund was processed fairly quickly. I have edited the feedback as Jas very kindly from espares called me and explained they had been going through a system migration so the response was delayed. He has also provided me a 10% discount on any future purchases.
Dumb enforcement agent with the I.D 1883 posted aletter through my door which wasn't even for me. When I called to ask why he had the cheek to ask me to post it to the correct address the dumbass and then became abusive. I called newlyn to speak to someone Senior regarding there agents Conduct but yet to speak to someone.
WORST DELIVERY COMPANY EVER! Do not use. There webchat is horrendous agents cant speak English and there phone line never answers. They lost my parcel.
2025年4月5日
自発的なレビュー
Yodel by InPost からの回答
Hi Syeda,
We sincerely apologise for the extremely frustrating experience you've had with our delivery service. It's deeply concerning to hear about the issues with our webchat, phone line, and the loss of your parcel. Your feedback is invaluable in helping us enhance our service and provide better experiences for all our customers. Please accept our sincerest apologies for any inconvenience caused. We appreciate your patience and understanding.
£1500 DEPOSIT! AVOID THIS COMPANY LIKE THE PLAGUE.
2024年12月26日
自発的なレビュー
Drivalia UK からの回答
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
Good company. Nice staff.. I ordered some creatine. The packet came with a hole in it and the powder has split in the box. The representing immediately sent put a replacement.
2024年10月24日
Myprotein からの回答
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Lol where do I start? I called to get an update on my order. The woman I spoke to, it must've been her first day. She didn't understand my query which was quite a simple one "can I have an update on my item". When I then asked her name, she asked me why? 🤣🤣🤣. How bizarre. Due to the language barrier I asked if I cpuld speak to a senior member of staff. She refused. Then mid conversation I'm speaking to a gentlemen (adam) who was able to assist. When I asked why his colleague didn't give me her name so I could address her he replied "she doesn't have to" quite bluntly may I add. This may be the case but surely for a good customer experience a name wouldn't harm right? Overall I guess some training and people skills are required.
2024年6月17日
自発的なレビュー
Yourperfumewarehouse からの回答
Thank you for sharing your feedback. We sincerely apologise for the experience you described and understand how frustrating it must have been. Providing excellent customer service is our top priority, and it’s clear we fell short in this instance.
Please be assured that we take matters like these very seriously and will address this internally to ensure our team is equipped with the necessary training and skills to provide a better experience moving forward.
We appreciate your understanding and thank you for bringing this to our attention.
If I could 0 stars i wpuld. Absolutely shocking insurmace company. Terrible service, appears to have only 1 employee answering there calls "poppy". She was quite helpful which is the only good thing I can say. There policies are terrible. No common sense or logic approach. Decline your claim for something that makes no sense. DO NOT USE THIS INSURER FOR ANYTHING.
2024年6月5日
自発的なレビュー
Switched On Insurance からの回答
Dear Syeda,
We are sorry to hear your experience has not been a positive one.
UPDATE: Thank you for providing more information regarding your concerns.
We will escalate this to the Travel Claims Management Team to provide more information and get back to you once we have an update.
Lol don't order from this company. Bought a pair of trainers. The box came in two different peices. Smashed up. They don't even have a customer servuce number. Terrible.
2024年4月3日
Studio からの回答
Hi there,
Thank you for taking the time toleave us this review.
We’re sorry to hear that you have an issue with your order.
Can I please ask that you contact us directly quoting ‘Trustpilot Review’ or alternatively contact us via Facebook or Twitter and a member of the team will be happy to look into this for you. Please allow up to 24 hours for a response.
If you have any further queries, please do not hesitate to get in touch and we will be more than happy to assist further.
Decent place, reqlly nice people that work there.Told me a wing was available. Placed the order. Took the money but unfortunately it was bought buy someone earlier. They kindly Then called me a few hours later to tell me they'd sold it to someone else. No ideal but atleast they called to let me know. Still a shame. Full refund was given. Top company!
WORST WORST COMPANY EVER! NEVER EVWR INSURE ANYTHING WITH THEM. THERE CUSTOMER SERVICE IS THE WORST IVE EVER COME ACROSS. YOU HAVE AGENTS SHOUTONG AT YOU, SWEARING AT YOU AND HANGING THE PHONE UP ON YOU. AND IF YOU DONT CALL AT 9PM ON THE DOT EXPEXT YOUR HOLD TO BE ATLEAST 40 MINUTES. YOU GET AGENT CLAIMING TO BE MANAGERS WHEN THEYRE NOT. THE WHOLE COMPANY IS TERRIBLE AND RUN EVEN WORSE. TRUST ME ON THIS AND AVOID AT ALL COSTS