Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... もっと見る
企業が回答しました
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... もっと見る
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Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... もっと見る
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企業情報
Drivalia UK - EDINBURGH AIRPORT について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, 英国
- 0131 202 1710
3.5
まあまあ
665件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Previously good service now abysmal
Previously good service. Was a regular customer. The team are now more focused on working to rule and milking the customers rather then service. Pickup was abysmal I was the only customer. Had to wait 20 minutes while the manager was eating his dinner. Trying in the meantime to use the app to check in The app crashes when you try to take a photo of your license and passport. Complained about it and was told they weren’t allowed to do the check ins themselves. Eventually they did a paper check out with no photographs as normal. Returned the car and 2 minuscule cosmetic scratches which . It’s the first time I’ve not made photos as I trusted the team . My own fault. But cost me £600. Part of the risk I take as a.regular car hire . But I won’t be using Drivalia again.
2026年5月15日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
This vas truly the worst car rental…
This vas truly the worst car rental experience ever
2026年5月10日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Awful and no vat receipt
The collection of the car took more than 1hr, the return just less than 1 hour.
Then both Drivalia and booking.com are refusing to provide me with a vat receipt. All other car rental companies provide vat receipt even when the booking is done via Booking.com.
2026年4月13日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Hired a Van (gave me a bigger one at no…
Hired a Van (gave me a bigger one at no cost despite ordering a medium size). Got picked up from shuttle fairly quickly and dealt with in the same manner. Flo was fantastic. Even gave me a house warming recipe for my new place. Super friendly and chatty. Makes all the difference. Gracias!
2026年5月8日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ho prenotato il 17 aprile il ritiro di…
Ho prenotato il 17 aprile il ritiro di in'auto per le ore 13:00 di oggi 25 aprile
Sono arrivato presso i loro uffici alle 13:00 e alle 14:20 sono ancora ad aspettare che mi chiamino per la consegna. E' assolutamente inaccettabile. Vediamo come si svilupperà' questa esperienza che per adesso è assolutamente negativa
2026年4月25日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Brunch is not on Edinburgh airport and you will find out after the payment 3 miles away from Edinburgh airport. Cost me extra 20 pound taxi !!!
I'd like to start by describing what happened to me and warning you against picking up a car without a full tank. I think they operate this way because it's an airport and tourists rent cars from them. So, I picked up the car with a half-full tank, and when I returned it, I filled it up and it was a little low on fuel (10 liters max), but I thought it was a minor issue. I was wrong, because the company charged me a £55 fee for running out of fuel without informing me. Only after numerous phone calls and emails did they kindly send me a note about it. Please be careful of these scammers and very arrogants stuff I was treating like rubbish. Don't explain me nothing and when I was asking about my payment the man said no worries that will be refunded and now I can't get full receipt from them. Honestly very bad experience I just give up I lost a money but never again. People just stay away from this company!!!!
2026年3月17日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Raghil was excellent at the Edinburgh…
Raghil was excellent at the Edinburgh Airport branch. Quick and efficient.
2026年4月17日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Pleasant & professional from start to…
Pleasant & professional from start to finish. Booked with Drivalia, Edinburgh airport. Wayne and the rest of the team were most excellent. Very accommodating and extremely helpful.
2026年4月12日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A FUIR
Véhicule loué par le biais d’Easyjet, suite au retard de notre vol nous n’avons pu récupérer notre véhicule le jour même (arrivé à 1h00).Nous avons téléphoné à plusieurs reprises entre 18h00 et 1h20 mais IL NE RÉPONDENT PAS AU TÉLÉPHONE!!!!!!!Le lendemain nous nous rendons chez drivala pour récupérer notre véhicule, on nous fait attendre 1h30 pour nous dire qu’il n’ont pas de véhicule et qu’il fallait téléphoner pour les avertir de notre retard. C’est un mépris flagrant des clients.
À ce jour, ils ne veulent pas nous rembourser sous prétexte que nous ne les avons pas avertis. Je ne peux que vous conseiller de FUIR cette compagnie
2026年4月6日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Absolute disaster of a company
I booked a Honda CR-V Hybrid through Drivalia and specifically chose this model. Despite the listing showing Honda photos, the small print says “or equivalent.” What I actually received was a 3-year-old MG that had clearly been driven hard.
The pick-up location felt more like a side-hustle operation than a professional rental company — just a small porter cabin. The car was already dirty inside, but I accepted it after negotiating a lower excess by adding an additional driver.
Just a few hours into the rental, the car started overheating badly. I barely made it home. When their roadside assistance arrived, the mechanic told me the engine was knocking and there was no oil in the car. He then had the nerve to ask why I hadn’t checked the oil level when I collected the vehicle.
After multiple stressful phone calls, the car had to be towed. I had to take a taxi back to their office to sort out a replacement or cancellation. After long discussions, I cancelled the booking. It took several months of chasing and countless follow-ups before they finally issued a partial refund. They refused to refund the full unused portion of the rental (I had already paid for a full day I couldn’t use) and did not cover my taxi fare.
This experience was an absolute nightmare. Drivalia’s cars are poorly maintained, their customer service is incompetent, and their refund process is painfully slow and unfair.
Save yourself the headache. If you save £10–20 by renting with them, you risk losing £100s (or more) when things inevitably go wrong. I would not use Drivalia again even if the car was free.
Strongly recommend avoiding this company.
2025年4月15日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Another great hire
Another great hire, scott was very helpful.
Bus shuttle service is very slow however, this could be improved.
2026年4月7日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Fraser
Fraser was extremely helpful getting a last minute car hire order whilst helping with other customers.
2026年4月8日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I will never use them again
Edinburgh airport collection was a nightmare. It took over an hour and the staff on the phone were deeply unhelpful and rude. Acted like you as a customer were an inconvenience to their day. Car took ages to be prepared and lacked basics like screen wash. Honestly, saving a few pounds isn't worth it, pay more and go with a more reputable company. This wasn't worth it.
2026年3月27日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Easy and fast
Alles sehr schnell und einfach abgewickelt. Shuttlebus bringt einen zum auto vom Flughafen, alle 30 minten ca.
2026年3月30日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had good experience with the service and the help with the car
We had good experience with the service and the car
2026年3月30日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Generally poor
Shuttle bus required (badly advertised) and very slow service. Car not ready despite booking. Over an hour to get a car
2026年4月3日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great
Served by don over the weekend when I came in to hire a hire for a short couple of days for work, he was very helpful thank you again
2026年3月28日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Wayne was absolutely helpful at…details of our car and was just very clear with the info he gave us.
Wayne was absolutely helpful at Drivalia. Helped clarify all we were getting with our car. Specified my friend and i’s car a just ended up chatting about our love of Scotland and our life. Give this gentleman a raise. What a wonderful human!
2026年3月31日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A éviter
Je souhaite partager mon expérience très décevante avec ce loueur de voiture.
Tout d’abord, malgré le fait que nous avions déjà souscrit une assurance via EasyJet, nous avons été contraints, à en reprendre une sur place (car notre carte était de débit et non de crédit). Cette pratique est clairement abusive
Ensuite, l’agence est située très loin de l’aéroport, ce qui complique inutilement la prise en charge du véhicule.
Concernant la voiture, elle nous a été remise dans un état très médiocre, avec de nombreux impacts et bosses déjà présents. Cela aurait dû nous alerter davantage, car au moment de la restitution, on nous a facturé un pneu prétendument endommagé, alors que nous n’avions absolument rien abîmé.
En résumé, entre les frais supplémentaires injustifiés, l’état du véhicule et le manque de transparence, cette expérience a été très négative. Je déconseille vivement ce loueur, au final ceux en sortie d'aéroport reviennent à un prix plus avantageux avec moins de stress
2026年3月18日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes, The Drivalia Team
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