Due to loss of physical credit card Drivalia would only release car if I paid an additional £97.98 for two days of insurance cover (almost 3 times the cost of car hire). They had me over a barrel.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We rented a car from Drivalia at Edinburgh Airport, and had a great experience. Not only did they rent us a much newer car than ordered, so that the kids could sit higher and look outside the windows... もっと見る
企業が回答しました
Very easy to book. On arrival at the Edinburgh Airport site, staff were super helpful. Very quick in arranging paperwork and receiving vehicle. Upon dropping off dealt with Stuart who was super friend... もっと見る
企業が回答しました
Stuart did a great job guiding me through the real risks of driving in the UK and gave excellent, practical suggestions that led to the perfect final car choice. Clear, honest advice that made everyth... もっと見る
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企業情報
Drivalia UK - EDINBURGH AIRPORT について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
3 Queen Anne`s Drive, Newbridge, EH28 8LH, EDINBURGH, SCOTLAND, 英国
- 0131 202 1710
3.5
まあまあ
665件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ben offered excellent customer service
The customer service offered by Ben was excellent.
The car was well presented and Ben noted any minor damages prior to collection. Really pleased with the experience. Thank you.
2026年3月29日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil was a pleasure to work with and…
Raghil was a pleasure to work with and extremely helpful!
2026年3月28日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Don is very friendly!
2026年3月28日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrible experience
Terrible service, billed money taken from my account without taking a car
2026年3月20日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben was great and really helpful
2026年3月26日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cheap and very Nasty
My flight was delayed by 1hr and they said that I lost my prepaid rental (18 days), because I was over an hour late to pick it up.
EDIT: Despite the reply below, I did notify the branch as soon as I realised my flight was delayed and they said I would lose the booking (no 2 hour grace period as they say) and I had to make a brand new booking and pay 100% again with no refund from the first booking.
2026年3月25日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The worst car rental experience
The price seems to be the lowest, but in the end it’s twice as much as the big chains.
They force you to take out insurance that doesn’t cover anything (even though you already have insurance) under the pretext that you have a debit card, and they normally only accept credit cards. If you refuse, the conversation turns aggressive and they threaten not to give you a car.
In addition to the price you pay at booking:
-£35/day for mandatory “bullshit” insurance
-£66 in administrative fees
-£0.25 per extra mile
-£130 for a damaged tire, even though I’m certain I didn’t hit a curb
In the end, the price is outrageous, the staff is unpleasant and almost aggressive, and the agency is far from the airport
In short, stay away from Drivalia—it’s a scam!!!
2026年3月18日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The manager on duty was superb
The manager on duty was superb , he couldn’t have been more helpful went above and beyond to help us, great customer service and the company should be proud to have such an outstanding member of staff working for them , Wayne was superb thanks so much for everything!
2026年3月22日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Not Taken Seriously by Branch Manager and Referred Back via Portal
I am currently being passed between Drivalia and Booking.com, with each party blaming the other for what happened at the rental desk.
At Edinburgh Airport, Drivalia staff informed me that my Booking.com Full Protection insurance was not valid and persuaded me to purchase additional insurance for £140. I have since confirmed directly with Booking.com that my original cover was valid and that I was misinformed at the desk.
This has now turned into a situation where neither company is taking responsibility. Booking.com has confirmed the cover was valid, while Drivalia has failed to provide a proper response despite promising contact from the branch manager.
As a customer, I should not be caught in the middle of two companies shifting blame. The information I was given at the point of sale was incorrect, and I made a financial decision based on that misinformation.
I am not simply looking for a refund—I am asking for accountability. At minimum, I expect a clear explanation, acknowledgment of the error, and a formal apology.
Until this is properly addressed, I would strongly advise others to be cautious and independently verify any claims made at the rental desk before agreeing to additional charges.
I used their portal several times and the manager brushed it under the carpet.
2026年3月17日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ben @ drivalia
Great experience.
Fast,Friendly,helpful and super efficient. Ben at desk was wonderful explained everything to us .
Thank you Ben.
2026年3月20日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Non dependable shuttle service
The car is fine . The staff are helpful . The problem is that the supposed every 20 minute shuttle is closer to an hour . I sat waiting for a bus to the airport from the collection point which is off the airport for ages. The staff kept ringing and ringing and ringing the shuttle driver
2026年3月19日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great place
Great place, Very friendly and professional. Cheers to Ben who checked me in.
2026年3月19日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben needs a raise
Ben was super patient and helpful after we made all possible mistakes with our booking. Staying polite, positive, and informative, a professional guy!
2026年3月19日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had some trouble with our payment…
We had some trouble with our payment but Ben was extremely patient with us and offered solutions to fix our situation.
2026年3月19日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Swift and efficient friendly service as…
Swift and efficient friendly service as normal. I'm a returning customer as you always look after me. Ben was very smiley and helpful, especially considering it was early morning. See you again soon.
2026年3月19日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Surprisingly Good!
I was sceptical with the cost of the car but service from Wayne was spot on and shuttle from the airport easy enough!
2026年3月18日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks Ben!
We had a great experience thanks to Ben! He took great care of us, was friendly, helpful, and informative! He went above and beyond helping us plan out must-see spots to visit, which we were grateful for.
2026年3月18日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service from Ben 👍
2026年3月16日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Marshall and the Donski are both…
Marshall and the Donski are both legends
Thank you once again chaps
2026年3月14日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Slow and unfriendly check-in that took…
Slow and unfriendly check-in that took nearly an hour.
Digital display and control panel on the car locked and did not work and nor did the rear view camera.
2026年3月8日
自発的なレビュー
Drivalia UK - EDINBURGH AIRPORT からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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