Rasche Übergabe in Edingburgh. Fahrzeug war innen und aussen extrem dreckig, dafür konnten wir Tank leer statt voll zurückgeben, immerhin. Unsere Parkbusse haben sie +60 Pfund auf Kreditkarte belast... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing hire car company. Robert at the Edinburgh city branch made both the pick-up and drop-off incredibly quick and easy. The car was in excellent condition, and the whole experience was seamless fr... もっと見る
企業が回答しました
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting,... もっと見る
企業が回答しました
Great experience at Drivalia Edinburgh City Centre. Rob was friendly, professional, and clearly knows his job. Even when he was on his own, he stayed calm, efficient, and helpful without any stress or... もっと見る
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企業情報
Drivalia UK - EDINBURGH CENTRAL について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Q Park - OMNI, Greenside Row, Edinburgh, EH1 3AN, EDINBURGH, SCOTLAND, 英国
- 020 3657 6054
3.6
まあまあ
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience - well recommended
The pick-up and drop-off was very simple and smooth.
Great price and car quality!
Employees are very nice and pleasant.
2026年3月14日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The booking process was very straightforward.
The booking process was very straightforward. Since I didn’t have a major credit card with me for a deposit as required, I appreciated the option to pay for insurance on the vehicle instead (as an international driver, I was open to that!). The customer service was great. The only challenge I had was finding the office in the car park in Edinburgh.
2026年3月6日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth and straightforward
Smooth and straightforward. Rob was great. Always really helpful and pleasant to deal with. Rented a couple of cars the past few months and would recommend them.
2026年3月10日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Edinburgh city
Have used them many times and always had a positive experience and great customer service
2026年2月28日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly and efficient
Fantastic customer service, fast collection and return. Friendly and efficient.
2026年3月3日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Attention fraude
Attention fraude ! Malgré une carte de crédit permettant de ne pas payer d'assurance obligatoire, ils m'ont fait payé 280 euros en plus m'indiquant que c'était une caution. Ils m'ont fait cliquer sur une petite tablette et n'ont pas souhaité m'envoyer le contrat indiquant que je le recevrais 24h après par mail. Quelle surprise de voir qu'ils m'avaient mentis et fait signer une assurance obligatoire à près de 45 euros par jour ! Wayne qui était le conseiller présent m'a donc délibérément menti. Aujourd'hui ils m'assurent que je ne serais pas remboursé; C'est une fraude organisée, une plainte va être déposée pour escroquerie, faîtes attention !
2026年2月22日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent experience
I had a difficult experience with another car hire company the day that I also met Rob and he was a fantastic antidote to the pessimism I was feeling.
He arranged things quickly and kindly and was friendly and easy to deal with throughout.
2026年2月24日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks to Rob who is doing an excellent…
Thanks to Rob who is doing an excellent job.
Picking the the car up was smooth and same to return it.
The car was great.
Thanks
Thomas
2026年2月25日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had a great experience at drivalia…
We had a great experience at drivalia thanks to rob. he was very friendly and very helpful
2026年2月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob was very nice and friendly
Rob was very nice and friendly. And the car fantastic! Thank u!
2026年2月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely efficient and helpful
We have used this company for the last 4 or 5 hires and we have always been met with excellent customer service. Particularly from Edinburgh where we have dealt with the same operator Rob who is extremely efficient and helpful. Even the call centre is operated by friendly staff (real not Ai) who amended a booking for us effectively. I would definitely recommend them. Their information is very clear and the website is easy to use.
2026年2月20日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
These people have always treated me…
These people have always treated me with 100% respect.especially bob who seems to run the place on his own..I’d always come back here..customer service is very important to me.people who go the extra mile to help are essentially assets to any business
2026年2月25日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The service is always excellent
The service is always excellent. Rob is always helpful and friendly,
2026年2月23日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Our experience could not have been…
Our experience could not have been better. Great service, reliable and well maintained car, and the guy at the service desk was a diamond.
2026年2月16日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob’s an asset to the company
I use the Edinburgh City hire a few times a year and appreciate Robs’s service every time. He keeps the place running like clockwork. Efficient, friendly and helpful and really organised.
2026年1月23日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Tactfully vague with insurance
05-02-2026
I hire cars regularly all over the UK, but this was my first and last time with Drivalia.
I booked well in advance and selected full coverage. At pick-up I was told I had to leave a £350 deposit. I asked for an invoice by email so I could see what the deposit was for, as nothing had been sent to me beforehand. I was assured the invoice would arrive and that the deposit is normally returned within two weeks.
A week after returning home, I still hadn’t received anything. I called Drivalia and finally received the invoice — which showed the £350 was not a deposit at all, but an extra insurance.
This was very surprising, as I had already booked full coverage. After several emails back and forth, I was told that the manager had “clearly explained” that this was insurance. That is simply not true.
Very disappointing experience. Lack of transparency, confusing explanations, and unnecessary pressure.
Never again.
PS added 9-2-25: I see all they do here is add the standard reply, contact us via the portal. I already had contact with them via thier portal, weeks before this review!
2025年12月5日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Rob has been great
Rob has been great, he has adviced us according to the weather and has given us the best car we could get!
2026年2月4日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rasche Übergabe in Edingburgh, schlechte Parkbussenverrechnung
Rasche Übergabe in Edingburgh. Fahrzeug war innen und aussen extrem dreckig, dafür konnten wir Tank leer statt voll zurückgeben, immerhin.
Unsere Parkbusse haben sie +60 Pfund auf Kreditkarte belastet, uns aber erst 30 Tage nach abgelaufener Einsprachefrist informiert. Wir hatten keine Chance zu intervenieren. Das ist schlecht
2025年9月24日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Muy buena atención por parte de Wayne
Muy buena atención por parte de Wayne, nos ayudado mucho aún con la barrera del lenguaje, es un placer encontrar personas así cuando viajas .
2026年1月30日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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