Amazing hire car company. Robert at the Edinburgh city branch made both the pick-up and drop-off incredibly quick and easy. The car was in excellent condition, and the whole experience was seamless fr... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting,... もっと見る
企業が回答しました
Rob was so friendly and made the collection and drop off so seamless. Would highly recommend the city centre location to pick up as opposed to the airport...fast and efficient. Will hire again from Ro... もっと見る
企業が回答しました
Even after online check-in documents still needed to be scanned manually at the office. Over 1 hour wait at pickup with only three customers ahead of us. Insurance and payment policies both clear... もっと見る
企業が回答しました
企業情報
Drivalia UK - EDINBURGH CENTRAL について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Q Park - OMNI, Greenside Row, Edinburgh, EH1 3AN, EDINBURGH, SCOTLAND, 英国
- 020 3657 6054
3.7
まあまあ
161件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent experience
I had a difficult experience with another car hire company the day that I also met Rob and he was a fantastic antidote to the pessimism I was feeling.
He arranged things quickly and kindly and was friendly and easy to deal with throughout.
2026年2月24日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks to Rob who is doing an excellent…
Thanks to Rob who is doing an excellent job.
Picking the the car up was smooth and same to return it.
The car was great.
Thanks
Thomas
2026年2月25日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had a great experience at drivalia…
We had a great experience at drivalia thanks to rob. he was very friendly and very helpful
2026年2月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob was very nice and friendly
Rob was very nice and friendly. And the car fantastic! Thank u!
2026年2月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Extremely efficient and helpful
We have used this company for the last 4 or 5 hires and we have always been met with excellent customer service. Particularly from Edinburgh where we have dealt with the same operator Rob who is extremely efficient and helpful. Even the call centre is operated by friendly staff (real not Ai) who amended a booking for us effectively. I would definitely recommend them. Their information is very clear and the website is easy to use.
2026年2月20日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
These people have always treated me…
These people have always treated me with 100% respect.especially bob who seems to run the place on his own..I’d always come back here..customer service is very important to me.people who go the extra mile to help are essentially assets to any business
2026年2月25日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The service is always excellent
The service is always excellent. Rob is always helpful and friendly,
2026年2月23日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Our experience could not have been…
Our experience could not have been better. Great service, reliable and well maintained car, and the guy at the service desk was a diamond.
2026年2月16日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob’s an asset to the company
I use the Edinburgh City hire a few times a year and appreciate Robs’s service every time. He keeps the place running like clockwork. Efficient, friendly and helpful and really organised.
2026年1月23日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Tactfully vague with insurance
05-02-2026
I hire cars regularly all over the UK, but this was my first and last time with Drivalia.
I booked well in advance and selected full coverage. At pick-up I was told I had to leave a £350 deposit. I asked for an invoice by email so I could see what the deposit was for, as nothing had been sent to me beforehand. I was assured the invoice would arrive and that the deposit is normally returned within two weeks.
A week after returning home, I still hadn’t received anything. I called Drivalia and finally received the invoice — which showed the £350 was not a deposit at all, but an extra insurance.
This was very surprising, as I had already booked full coverage. After several emails back and forth, I was told that the manager had “clearly explained” that this was insurance. That is simply not true.
Very disappointing experience. Lack of transparency, confusing explanations, and unnecessary pressure.
Never again.
PS added 9-2-25: I see all they do here is add the standard reply, contact us via the portal. I already had contact with them via thier portal, weeks before this review!
2025年12月5日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Rob has been great
Rob has been great, he has adviced us according to the weather and has given us the best car we could get!
2026年2月4日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rasche Übergabe in Edingburgh, schlechte Parkbussenverrechnung
Rasche Übergabe in Edingburgh. Fahrzeug war innen und aussen extrem dreckig, dafür konnten wir Tank leer statt voll zurückgeben, immerhin.
Unsere Parkbusse haben sie +60 Pfund auf Kreditkarte belastet, uns aber erst 30 Tage nach abgelaufener Einsprachefrist informiert. Wir hatten keine Chance zu intervenieren. Das ist schlecht
2025年9月24日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Muy buena atención por parte de Wayne
Muy buena atención por parte de Wayne, nos ayudado mucho aún con la barrera del lenguaje, es un placer encontrar personas así cuando viajas .
2026年1月30日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The best car rental in town
I can’t recommend this enough. The price is super competitive, the cars are new and fully equipped making driving very pleasant and the location is super central. I usually have to go to the airport for a rental that is affordable and being able to hop on the tram and be there in 20’ makes all the difference. Rob is fantastic as well. He is very knowledgeable and explains everything clearly and in plain language. Never a problem with him! A friend recommended him specifically and after dealing with him once, I decided I would make my rentals there, no question. So far I had different cars, automatic, manual, hybrid… all of them great. And the option to drop off the car out of hours is so convenient.
2026年1月27日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A solid rental solution, made top notch by Rob and the people there.
Such excellent service by Rob and the Edinburgh City Office.
Drivalia presents itself as a budget rental company, but despite being the cheapest on the market, the cars are a good quality and the app works well. More importantly I always receive great customer service, no matter how busy and stretched they are.
2026年1月27日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Robert has looked after me on multiple…
Robert has looked after me on multiple occasions. Great service, minimal stress and great pricing for central edinburgh, highly recommend
2026年1月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
excellent service
2025年12月29日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I had very positive experience with…
I had very positive experience with rental car Drivalia especially with Robert so polite and friendly very sufficient service and extremely professional. 1000000% I can recommend.
2026年1月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing experience with rob he was…
Amazing experience with rob he was incredible!
2026年1月26日
自発的なレビュー
Drivalia UK - EDINBURGH CENTRAL からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。