Drivalia UK - EDINBURGH CENTRAL レビュー 

Great experience at Drivalia Edinburgh City Centre. Rob was friendly, professional, and clearly knows his job. Even when he was on his own, he stayed calm, efficient, and helpful without any stress or panic. Made the whole process smooth and easy. Highly recommended.

Very straightforward. No problems. Thank you to Rob at Edinburgh Central for being very efficient, friendly and providing an excellent service. Would use again.

Cheap rental with City Centre location, & customer service on pickup was particularly good - thanks Rob, who rescued me from trying to do the paperwork on my tiny phone and did it himself. Cheery and helpful. Upgraded car with the + and - that involves. New Reg car apparently prepped by airport (but no windscreen fluid it turned out - had to buy later, it took 3 litres of it!).

Note that Drivalia's return hours are better than my local rental place. Note also that their cheap hire price is perhaps partly due to a heavy mileage charge if you go over 100miles/day average. I did 260 miles in 3 days, so perfect for me.
Cant really see car in shadowy car park to check condition, Rob suggested doing walk round vid somewhere out in the open later, which I did. No probs/extra charges when returned car. Booked thru bookingcom/Kayak, all a bit complex but it worked.

Booked a hire car to drive home for Christmas through a third party broker carjet. The collection was at 1pm on the 21st of December at Drivalia Edinburgh Central which was a Sunday. The office closes at 1PM.

I arrived at 13.05 as was slightly held up by delayed public transport due to the Christmas traffic in Edinburgh and by the lift to get to the pick up depot in the Q Car park as the office is on the 4th floor down.

On arrival I found that the office was fully locked up with no member of staff anywhere near.

I tried to use their intercom system at the side however got no response. As I was 4 stories down in a car park I had no phone reception so had to get the lift back up to the surface to try and call Drivalia customer service which of course is closed at the weekend.

I then called the Drivalia office at Edinburgh Airport who did answer and was told the office closes at 1PM as a straight fact and there was nothing they could do but if I came out to the airport they might be able to help. They did advise that I should call carjet but as their number starts with +34 i was unable to do this.

I then spent nearly 90 minutes making my way out to the depot on the offsite car park at Edinburgh airport to see what they could offer. I assumed a small increase as had already booked a car. Instead I was offered a car at 4x the cost of my rental. I of course did not take this and instead found a car for half the price of my original rental through Enterprise.

I am convinced the team member at Drivalia Edinburgh Central left early however this is conjecture and I cannot prove this. However, if a team member at Drivalia were to check this and find they did leave early then I would appreciate my rental costs back as that is of course now lost.

The complete lack of empathy and customer service from this company is the worst I have ever experienced and I would strongly urge anyone not to book with them.

Absolutely super star service from Rob at the Edinburgh Central branch. After being let down by another car hire company he came to our rescue. Very professional and prompt service. So rare to find such great customer service.

Rob is Great！

STAY WELL CLEAR OF THESE COWBOYS (EDINBURGH CENTRAL - GREENDSIDE ROW) Do not hire from this company - utter scammers. Half day hire paid online at a reasonable £53 … until I went to pick up the van. Extra £20 for not having a credit card (obvs very small print … and I had already paid!!). Then an extra £44 because I was not returning it after hrs atl 6pm (nothing obvious on the website to highlight this reticular charge .. why a charge anyway, returning it late invites no extra costs to them. (I offered to take it back earlier to avoid the charge - not a chance, pal, you’ve already paid for the hrs!). Reputable Companies don’t charge extra for this). And then the van itself .. rent a wreck! Bashed, cabin smelt like an ashtray and looked like the inside of a bin. Front tyre clearly illegally bare tread, inside of the van hadn’t been cleaned from previous use (clearing a garden or something) as it was full of weeds and muddy) It was embarrassing. And the staff member was arrogant, disinterested and obviously used to giving the tired blurb about ‘terms and conditions’. Shambolic disgrace. SO NOT USE THIS COMPANY. PLEASE STICK WITH PROPER HIRE COMPANIES!!

Service is perfect as always

Excellent service from Rob, always very friendly and helpful.
I’ve rented 4 cars in the past few weeks and they have always been in good condition and well turned out.
I would recommend them for rental in central Edinburgh.

Po 5km jazdy samochód zaczął dymić. Zadzwoniłam do obsługi, która z góry wiedziała co się zepsuło. Nie dostałam samochodu zastępczego, a z konta ściągnięto mi depozyt za rzekome zepsucie auta. Uważam, że wydano mi zepsuty samochód, żeby wyłudzić pieniądze za naprawę. Uważajcie!

My wife and I decided to book the car in Edinburgh Waverley at the last minute and took the first morning slot on 12 November. We got served by the very cheerful Rob who gave a very good car for our use to drive up the Scottish Highlands and assured us it will be an enjoyable drive. He went thru the pick up and drop off checklist items to note thoroughly and everything was smooth and we were able to set off our journey immediately. In my opinion, Drivalia’s car, rental prices & customer service support is good overall. Highly recommended ⭐️⭐️⭐️⭐️⭐️

I would like to say thank you to Robb who made our process of borrowing car as great as possible. We recommend this company by all means.

The car company allows you to book to hire a car at 1pm on a Sunday in Edinburgh City Centre, but closes at 1pm... This is not communicated at the point of purchase, as most cars don't let you arrive before your booking as they won't let you have the car until your allotted time. Furthermore, the company has no customer service at this time, and gave no help or guidance. I stayed overnight to pick up the car on Monday morning instead, to which they said they have cancelled the booking (a week later I still have received no cancellation) and tried to charge me triple the amount. Crazy! The man in the shop who I spoke to was extremely rude, and had no intention of trying to help me, only scam me out of more money. Terrible. I had to find alternative arrangements, and still don't have any sign of my money being returned.

People only write when something goes wrong but I want to express my thanks to Sam, it was the fastest pick up ever and drop off was also very fast so I can only say thank you and we had excellent service

First of all, they gave us a dirty car in exchange for a full tank of gas that wasn't there because the tank was only about half full. Upon returning it, we had to pay an extra £60 for going to the Isle of Mull, as a small paragraph in the contract—which you don't have time to read—states that if you want to go to the Scottish islands, you must pay this completely unjustified and fraudulent fee. The car was old, and had a rather high mileage on it. They don't have an airport location, but you have to take a shuttle, so the location is inconvenient. If you can, avoid it.

Czy ktoś z Was spotkał się z takim oszustwem?
Czuję sie nie tylko oszukana, ale takze okradziona. Kilka miesiecy planów przygotowań zostało zniweczone przez wypożyczenie samochodu przez CarJet z firmy Drivalia UK Rent a car. 5 dniowy pobyt w Szkocji: 2 dni Edynburg, dwa dni objazd kaplica Roslin zamki po poluniowej częsci zatoki, Kielpie, Stirling zamek, Wallace Monument i dojazd do Glasgow. Wszędzie zarezerwowane weǰscia i opłacone bilety dla 4 osób. Trzeciego dnia wypożyczyłysmy samochod (skoda z ręczną skrzynią biegów, jezdzimy na codzień takim autem, fakt starszy model). Bierzemy pełne ubezpieczenie.

Jakież było nasze zaskoczenie gdy po 3 km zaczał byc wyczuwalny nieprzyjemny zapach (zamknełyśmy okna spodziewając się że dochodzi z zewnatrz) po 7 km w kabinie pojawil sie bialy dym.
I to był koniec wycieczki. Telefony podane na karcie wynajmu przyjał pan, ktory po prostu nas zignorował. Po interwencji mojej corki mieszkanki Szkocji od 17 lat. Okazalo się, że nie dostaniemy auta, gdyż uszkodzenie powstało z naszej winy!!! Pan znał diagnozę "spalenie sprzęgla na skutek nieodpowiedniego uzytkowania". Dodatkowo zostanie nam zabrana kaucja 1500 funtow (co rzeczywiscie sie stalo). Taka decyzja i diagnoza zanim do nas dotarla laweta!
Przejechalysmy tym autem 7 km po płaskim (przewyzszenie na tym odcinku to 400m.) Trasa z Dworca kolejowego Most Waverley w kierunku kaplicy Roslyn)
Nie dostalysmy żadnej informacji, żadnej diagnozy, na reklamacje na stronie informacja, że mają czas 30 dni na odpowiedź.
Co o tym sądzicie?

Havde lejet bil hjemmefra med automatgear havde bestilt, betalt og tjekket den ind for 5 dage som vi var på ferie.
Da vi skulle hente den blev vi gjort opmærksom på at vi havde skrevet am i stedet fo pm. Så kl 12 eftermiddag hvor vi kom, blev til vi skulle have været der midnat hvilke selvfølgelig var en fejl.
I stedet for at ringe el skrive en mail om hvor vi blev af , mistede vi retten til bilen og skulle så oven i det vi havde betalt, betale over det dobbelte for en anden bil.
Vi gik derfra uden bil og uden at få en krone tilbage.
Hold jer langt væk ! De finder på noget du skal betale for.

Absolute Katastrophe! Der Laden schließt einfach vor Geschäftsschluss! Am nächsten Tag durften wir dann unser gemietetes Auto abholen mussten allerdings über 2 Stunden in der Schlange anstehen. Behaupten dann unser Flieger wäre ja verspätet gelandet, da wir aber kein Gepäck hatten waren wir trotzdem noch pünktlich vor offiziellen Geschäftsschluss da, aber es war geschlossen .
Ganz miese Nummer. Auf den Zusätzlichen Hotelkosten am Flughafen bleiben wir wohl sitzen….

I'm warning everyone about this rental company. I rented a car from this company, and after driving a dozen or so kilometers, the car stopped working, the clutch failed. The rental company said it was my fault and took my deposit. Of course, I didn't get another car. I'll just mention that I've been driving for 35 years and have driven about 2 million kilometers in my life. I'm also a mechanic with over 30 years of experience. I drive various cars daily and have had no problems. Unfortunately, they didn't buy it. I know it definitely wasn't my fault. I received a faulty car, and now they want to repair it at my expense. They're scammers, that's all. Avoid them completely because a cheap rental will turn into a very, very, very expensive one. Renting a car for 2 days will cost me over 1500 euros if I don't manage to get my deposit back, and it seems that way, because they don't respond to emails with complaints. I will try all methods to get my money back, but it will cost me a lot of time and my nerves, so be careful of these scammers.

Ta wypożyczalnia to oszuści, którzy wyłudzają pieniądze za naprawę samochodu, który był zepsuty już przed wypożyczeniem. 10.09 wypożyczyłysmy Skodę. Po 5 milach jazdy po płaskim terenie poczułysmy smród palonej gumy i samochód zaczął dymić. Zadzwoniłysmy do wypożyczalni po pomoc, na którą czekałysmy bardzo dlugo i samo zgłoszenie problemu było bardzo utrudnione. Po zgloszeniu Pracownik wypożyczalni bez oglądania samochodu wiedział co jest zepsute i za zepsucie samochodu uznal błedy w prowadzeniu. (Samochód bez problemu wjechał na lawetę) W biurze kolejny Pracownik wiedział bez oglądania samochodu co jest zepsute i twierdził, po raz kolejny że to wina kierowcy. Zdecydowanie nie polecam wręcz przestrzegam.