Drivalia UK - EDINBURGH CENTRAL レビュー 

This morning, I rented a car from Dravalia to travel to another city for a personal matter. While on the highway, I encountered a serious issue with the windshield washer fluid. The windshield became covered in a white film, severely impairing visibility, and I had to pull over to the emergency lane for safety reasons.

After managing to clean the windshield, I stopped at the nearest town and contacted Dravalia for assistance. Despite explaining the dangerous situation, the representative advised me to attempt fixing the issue at a petrol station, which was not feasible due to distance and time constraints.

Feeling stranded and at risk, I reluctantly drove back to my city at night, hoping to avoid another hazardous situation on the highway. Throughout this ordeal, I couldn’t help but feel frustrated and disappointed by the lack of proactive measures from Dravalia.

Furthermore, upon returning the car, I encountered another inconvenience as there were no available parking spots in the designated Dravalia area, despite being instructed to return the car there to avoid penalties. This forced me to document the situation and leave the car at the closest available spot, fearing additional penalties.

As a frequent customer who has rented from Dravalia multiple times in the past month, I am deeply concerned about the lack of attention to safety and customer service. While I understand that budget rentals may come with limitations, compromising customer safety is unacceptable.

I urge Dravalia to take immediate action to address these issues and ensure the safety and satisfaction of its customers. Otherwise, I will be forced to reconsider renting from Dravalia in the future. Thank you for your attention to this matter.

Very helpful. Went above and beyond to help me out including Sandra.
Many thanks

I was traveling to Scotland with my partner for a long weekend and we rented a car from Drivalia. We had an awesome experience… Stuart and Don were beyond helpful and gave great recommendations to us (we were traveling from the US). Also, they were both pretty funny so we both appreciated the laughs. If we’re back in this area in the future, we’d def use this company.

Don was professional clear and helpful. Shuttle from airport to drivalia went well.