Absolutely appalling customer service. I was upsold an upgraded car, which I paid for - only to find out during one of the hottest heatwave weekends of the year, the A/C was broken. I contacted immedi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service from start to finish. Pickup was easy and swift, everything clearly explained and handled efficiently. Koby always greets with a smile and a genuinely friendly welcome, and the team... もっと見る
企業が回答しました
Great experience (again) at Drivalia Fulham Broadway. Staff couldn't have been friendlier or more helpful and the car was exactly what we needed, ran perfectly and an easy, quick drop off too.
企業が回答しました
I hired my vehicle for a month from Drivilia at Fulham Broadway and from the moment I picked it up until I dropped it off the experience was amazing. I had a Renault Clio hybrid vehicle- almost brand... もっと見る
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企業情報
Drivalia UK - FULHAM について
当該企業による記述
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
連絡先
Fulham Broadway, Shopping Centre, SW6 1BY, London, England, 英国
- 020 3345 9560
4.2
ほぼ満足
31件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常48時間以内に回答
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Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely appalling customer service
Absolutely appalling customer service. I was upsold an upgraded car, which I paid for - only to find out during one of the hottest heatwave weekends of the year, the A/C was broken. I contacted immediately and had to follow up multiple times. and did not receive any response for two months only to be told there was no issue. Not even an apology. I will never book with them again.
2026年5月23日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Inconsistent and invasive documentation process – rental could not proceed
Attempted to rent a vehicle for my partner and the process became unworkable due to inconsistent and escalating documentation requirements.
We were asked to provide unusually invasive documents (including bank statements and travel information), which is not standard in my experience with major international rental providers.
After declining Drivalia’s insurance, we provided valid third-party cover as requested. This was initially accepted, but we were then asked for additional certification—effectively changing the requirement mid-process.
At that point, the process became circular and unclear, and the rental could not proceed.
Separately, the team was unable to efficiently cancel the booking, adding further friction.
Overall, this felt like a lack of clear internal policy and poor customer handling. I would strongly recommend clarifying all documentation requirements upfront before relying on this provider.
Recommend STAY AWAY
UPDATE:
Thank you for the response.
I have already contacted Drivalia directly and received a formal written reply. In that response, Drivalia acknowledged a “misalignment” between the Expedia booking process and your collection requirements.
That is precisely the issue: key documentation and insurance requirements were not made clear upfront, and the rental was ultimately refused despite attempts to comply.
My concern is not the existence of checks, but the lack of transparency and the changing requirements during the process.
2026年4月15日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service as always
Great service as always - use these guys regularly and never had any problems.
2026年3月20日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
George at check in was very helpful and…
George at check in was very helpful and friendly. He made us feel very welcome and was clear in explaining the processes for the rental!
2026年2月13日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Koby was great thank you for the quick…
Koby was great thank you for the quick service he was really helpful
2026年1月30日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Koby of this location was excellent
Koby of this location was excellent. He made everything easy to understand with a more than friendly attitude. I had the car for two days, which was a lovely drive. I would definitely use tge rental place again. Thanks Koby.
2026年1月26日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good and friendly service with…
Very good and friendly service with Koby. Pick up and drop off easy to manage. Would recommend.
2026年1月30日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Van and service was excellent I…
Van and service was excellent I definitely recommend.
2026年1月30日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Money Grabbing
The car was perfect. However, their Ts & Cs are not explained at all at the point of collection. If you do get a parking or speeding ticket, standby by to be ripped off £60.00 some 2 months later for them to push a computer button giving your details to the relevant people. Or in my case an erroneous £60 and a penny.
Sharp practices? Most definitely.
Money grabbing? Most definitely.
Would I use them again? NO!!
2025年11月8日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience (again) at Drivalia…
Great experience (again) at Drivalia Fulham Broadway.
Staff couldn't have been friendlier or more helpful and the car was exactly what we needed, ran perfectly and an easy, quick drop off too.
2026年1月22日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A very helpful and friendly attitude…
A very helpful and friendly attitude from the member of staff
2026年1月24日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booking online was quick and easy
Booking online was quick and easy. Pickup was also smooth. Van was in good condition. Koby was professional and helpful.
2026年1月22日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Without George this experience wouldn’t…
Without George this experience wouldn’t be as smooth as it was , exceptional customer service
2026年1月22日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
From arriving and a warm greeting to a…
From arriving and a warm greeting to a superb professional and friendly attitude, and a great range of cars, I cannot recommend Drivalia and Kobby who runs the Fulham branch more highly.
2026年1月16日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good value for money car
Good value for money car. Kobby gave excellent service and made the whole process very easy.
2026年1月17日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth and easy
Smooth process to book, pick up and return! Would definitely book again with drivalia Fulham!
2026年1月13日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Car collection was seamless and easy
Car collection was seamless and easy. Kobby was friendly and helpful and answered all my questions about the process and the car with knowledge and professionalism. Will be back to Drivalia for all my future car hire!
2026年1月17日
自発的なレビュー
Drivalia UK - FULHAM からの回答
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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