I went online here to order two different coins and both times I received confirmation in minutes,and they send you a proper respectful warm thank you ,you feel good when your treated well at the end... もっと見る
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It took considerable time for the coins to arrive, but I did not know it was 28-days waiting time for the shipment to complete. The service would benefit to share with customers the tracking number f... もっと見る
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Lovely coin and only paid for postage. Have received 10 emails today looking for feedback on my experience. I hope these stop now after this review! *update following reply from Dublin Mint Office*... もっと見る
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I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would... もっと見る
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企業情報
Dublin Mint Office について
当該企業による記述
About The Dublin
Mint Office
Gold, Silver and other precious metals have fascinated mankind for many centuries, making coin collecting a popular hobby the world over! We here at The Dublin Mint Office strive to bring the fascinating world of coin collecting to both existing and new collectors.
As Ireland’s leading coin specialist, we are committed to providing a wide range of coins from ancient, to modern, originating from many countries across the world – giving you the chance to hold history in your hands!
Visit Our Website Contact Us• Exclusive Access: Our experts visit coin fairs and auctions all over the world, which ensures that our customers are amongst the first to be informed about strictly limited issues and offers - receiving the best quality coins, and guaranteeing customers the best opportunities and most convenient way of collecting.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection whether you’re an avid numismatist or just starting your coin collecting journey.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsWhen you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued. Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins to our collectors.
Learn & Discover
The Dublin Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The Dublin Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
連絡先
3.6
まあまあ
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service team
As a constructive criticism you need to improve their delivery system, something is not working well but once you get the coin whole experience is good, their customer experience team is efficient and effective they resolve the issues instantly, thanks million for the help.
The coin is lovely.
Thanks Adrienne.
2024年4月8日
自発的なレビュー
Dublin Mint Office からの回答
Hi Analia, Thank you for sharing your experience with Adrienne at The Dublin Mint Office. We are thrilled to hear that she was helpful and nice to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards
Marie
DMO Customer Experience TeamLeader
My names stephen kenrick I've been…
My names stephen kenrick I've been waiting months for a coin and msg and had no reply at all like talking to a wall
2024年3月1日
自発的なレビュー
Dublin Mint Office からの回答
Good morning Stephen, thank you for your review and recent contact via email. Our team has responded to you directly. Please let us know if you need any further information regarding the query, and we will be happy to help. Best regards Adrienne
Dublin Mint Office からの回答
Hi Ciaran,
Thank you so much for your glowing review! We are thrilled to hear that you had a great experience with our service and are enjoying our collection of world-class coins. We take pride in offering top-quality products to our customers and it means the world to us to hear that you are pleased with your purchase. Thank you for choosing The Dublin Mint Office, we look forward to serving you again in the future!
Kind Regards,
Tanith,
Customer Experience Manager
I spoke to maire she was very …
I spoke to maire she was very helpful and nice to me
2024年3月28日
自発的なレビュー
Dublin Mint Office からの回答
Hi Marian,
Thank you for sharing your experience with Marie at The Dublin Mint Office. We are thrilled to hear that she was helpful and nice to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Tanith,
Customer Experience Manager
Dublin Mint Office からの回答
Hi Ger,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team responded quickly and were able to assist you with your enquiry. Customer satisfaction is our top priority, and we are always happy to help. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing The Dublin Mint Office.
Kind Regards,
Tanith,
Customer Experience Manager
Thanks Marie for being so helpful
Thanks Marie for being so helpful.
It is rare to get a positive polite and helpful customer service representative anymore.
Overall I am very happy with the service I received.
Tommie
2024年3月27日
自発的なレビュー
Dublin Mint Office からの回答
Hi Thomas,
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Marie was so helpful and provided you with excellent customer service. We strive to provide all of our customers with a positive experience, so it is great to hear that you are very happy with the service you received. We appreciate your kind words and hope to continue providing you with top-notch service in the future. Thank you for choosing The Dublin Mint Office!
Kind Regards,
Tanith,
Customer Experience Manager
Great customer service
Adrienne dealt with my query quickly and efficiently. I had emailed a query and within a very short time I had received a response and resolution. Adrienne was very professional and polite. Great customer service.
2024年3月26日
自発的なレビュー
Dublin Mint Office からの回答
Hi Nicholas,
Thank you for your positive feedback! We're delighted to hear that Adrienne was able to assist you so promptly and effectively. Providing excellent customer service is our top priority, and we're glad that Adrienne's professionalism and politeness made a positive impact on your experience with us. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your support!
Kind Regards,
Tanith,
Customer Experience Manager
So so easy in dealing with Marie today
So so easy in dealing with Marie today. Everything made so simple in such a short space of time. Fantastic customer service/care.
Thank you Marie
2024年3月26日
自発的なレビュー
Dublin Mint Office からの回答
Hi John,
Thank you for sharing your experience with Marie at The Dublin Mint Office! We're thrilled to hear that she made everything so simple and provided fantastic customer service. We strive to ensure every customer has an easy and enjoyable experience, and we're glad we were able to provide that for you. We appreciate your feedback and look forward to serving you again in the future.
Kind Regards,
Tanith,
Customer Experience Manager
I dealt with Adrienne today and she…
I dealt with Adrienne today and she answered my questions in a very professional manner and also responded to me via email almost immediately.
Great service😀
2024年3月25日
自発的なレビュー
Dublin Mint Office からの回答
Hi Ray,
Thank you for sharing your positive experience with Adrienne at The Dublin Mint Office! We are thrilled to hear that she provided you with professional and prompt assistance. We aim to provide excellent service to all of our customers, and we are delighted to hear that you were satisfied. Thank you for choosing The Dublin Mint Office. 🙂
Kind Regards,
Tanith,
Customer Experience Manager
Very satisfied customer
I contacted customer service with a query about my invoice and was promptly contacted by Adrienne who dealt with and resolved my problem in a very professional and satisfactory manner.
2024年3月22日
自発的なレビュー
Dublin Mint Office からの回答
Hi Liam,
Thank you for sharing your positive experience with our customer service team! We are pleased to hear that Adrienne was able to assist you promptly and professionally. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Kind Regards,
Tanith,
Customer Experience Manager
I was concerned that my order may be…
I was concerned that my order may be delayed and contacted Dublin Mint; Adrienne looked after my case and was very professional, informed and prompt. Happy to say I would strongly recommend contacting them about any aspect of your order-fantastic service 👍
2024年3月21日
自発的なレビュー
Dublin Mint Office からの回答
Hi Niall,
That's great to hear! It's always reassuring when customer service is prompt and professional. Thank you for sharing your positive experience with Adrienne at The Dublin Mint Office. It's wonderful to know that Adrienne provides fantastic service and are recommended for any order enquiries. We appreciate your recommendation!
Kind Regards,
Tanith,
Customer Experience Manager
This company is hard work
Their payments is very frustrating. I tried to pay via PayPal but didn’t come off the invoice and got 2 more emails to pay . Had to forward screenshot of payment even though I put invoice number on it. Coins are nice but I won’t be using their services again
2024年2月24日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon Paula, thank you for your recent contact via email. Our team has responded to you directly and in accordance with GDPR regulations are awaiting on further information. Please respond to our request for customer account confirmation and rest assured we look into this query immediately. We look forward to hearing from you. Best regards Adrienne
Maria was so helpful and efficient
Maria was so helpful and efficient. Thank you Maria.
2024年2月26日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon Lorna, thank you very much for taking time to leave your review.
It is so good to hear that Marie was able to help with your query. I have passed your lovely words to Marie, she will be really pleased with your review.
If you need any further assistance in the future, please do not hesitate to contact our Customer Experience Team on 1800 937 321.
Kind regards Adrienne
Avoid
I have no subscription with this company and no account yet keep getting bills by email for €3.95 and advised to check my account, the customer care contact email is an automated response so you get nowhere fast.
2024年2月29日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon Niall, thank you for your recent contact via email. Our team has responded to you directly. Please let us know if you need any further information regarding the query, and we will be happy to help. Best regards Adrienne
Demand for payment
Dear sirs, I purchased 1 coin from you and sent a cheque to you with the payment slip you sent me as soon as I received the coin. However you have not presented this so far as I can see, yet you keep threatening me to pay.I have tried to contact you by the phone number you advertise but this is unobtainable. I have also emailed and got no response. I am reluctant to pay by other means until I discuss this with you as I don't want to pay twice and it will cost to stop a cheque. Please contact me to discuss or provide me with a obtainable telephone number. I am unable to call you to discuss as the number you give is unobtainable also the email reply to you is getting blocked. Can you please call me?please contact me by telephone to clarify this demand. I still can't contact you by email or telephone. PLEASE CONTACT ME ASAP. In response to this review Adrienne called me and it transpired that because my cheque was made out in pounds not euros it was rejected. She helped me to make a payment in Euros which has resolved the issue to everyone's satisfaction. I therefore have updated this review and rating.
2024年2月26日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon David, many thanks for taking time to update your review of the Dublin Mint Office. We are very glad to have been able to reach a suitable solution to this query, and greatly appreciate your cooperation and patience. Best regards, Adrienne
Finacial trouble/help
After getting into a pickle financially, I contacted Dublin Mint Office and spoke to Marie. I explained my situation and after a short wait, Marie had everything sorted in a way that suited me and DMO!!!
Thank you very much Marie.
2024年2月22日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon Dave, thank you very much for taking time to leave your review.
It is so good to hear that Marie was able to help with your query, and a resolution was quickly reached. I have also passed your lovely words to Marie, she will be really pleased with your review.
If you need any further assistance in the future, please do not hesitate to contact our Customer Experience Team on 1800 937 321.
Kind regards Adrienne
They will just keep spamming you
Should you buy anything from them, you can expect to be bombarded by junk mail until end of the universe.
You can opt out from marketing via your customer account or by talking to representative personally, but it doesn't matter. They will keep spamming you anyway.
They will send you offers for coins well above their value and might even "pre-order" coins for you without your input. Check google for horror stories about this company and their predatory practices.
If you look at gold sovereigns they offer, the same coins can be bought elsewhere at 1/3 of the price Dublin Mint Office is asking.
I had to open case with Data Protection Commission as they kept sending me junk mail spam. I regret ever buying from them.
They're obviously preying on people not familiar with numismatics with their scummy tactics and very high prices.
Stay Away
2024年2月14日
自発的なレビュー
Dublin Mint Office からの回答
Dear Arthur, thank you for giving us the opportunity to investigate and resolve this issue. We want to again apologize for any inconvenience our mistake might have caused. Your review is really valuable to our business, and we would be grateful if you can please consider updating the review to reflect your most recent experience with our business. Thanks again, Adrienne
Excellent customer service
I left ordering for Christmas until last minute. I was so worried that I wouldn't receive the coins in time to gift them so I reached out to customer service to see if anything could be done. Unfortunately it was down to the postal service and out of control due to my own lateness. There was an error somewhere on the site but Marie was so helpful and kind assisting and going above and beyond for me. The coins arrived in time and my father in law was ecstatic. He's an avid coin collector and was in awe of everything down to the packaging of the coins themselves. From the first to the last corrospondence with Marie, I felt very assured and I have no hesitations now in ordering in the future. Give this lady a raise for dealing with my anxiety alone, not to mention how she handled the error and the follow ups. So appreciated!
2023年12月14日
自発的なレビュー
Dublin Mint Office からの回答
Good afternoon Karen, thank you very much for taking time to leave your review.
It is so good to hear that Marie was able to help with your query in time for Christmas! We are delighted to hear that your father in law was happy with the order. I have also passed your lovely words to Marie, she will be really pleased with your review.
If you need any further assistance in the future, please do not hesitate to contact our Customer Experience Team on 1800 937 321.
Kind regards Adrienne
Rugby coins
I received my rugby 🏉 World Cup coins on Friday absolutely cracking coins they come in a beautiful box . Thanks guys I'm over the moon with them
2023年11月3日
自発的なレビュー
Dublin Mint Office からの回答
Hi Jason, I am pleased to hear that your coin has arrived and that you are satisfied with your purchase. We hope you look forward to expanding your collection with us and continue to be happy with all future purchases. Best regards, Adrienne
Avoid avoid avoid
Got the first coin for postage only, fine. Then got several emails and calls. They asked me did I want a free coin I said yes, they sent out a bill which I forgot to pay. Several emails and phone calls later my bill is up to €77, don’t know how. Now getting threating mails and letters. Got phone call and when she was challenged she hung up.
Terrible staff, terrible company. Was told to stay away but saw no harm. Until they started sending items out
2023年10月1日
自発的なレビュー
Dublin Mint Office からの回答
Hello Dan, thank you very much for taking the time to review us. On this occasion it looks like we didn't achieve the level of service we would expect therefore, we would really appreciate it if we could get a little more feedback on what’s driven you to leave your 1* Review. Firstly, as we would like to see if we’re able to better assist you moving forward and finally, to identify if there are any opportunities to improve for our customers. Should you be able to do so, please can you send further information to customercare@dublinmintoffice.ie, For the attention of Adrienne.
Best regards,
Adrienne
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