Ian from Dwello provided an excellent service and we are really happy with the work his team has done. We had a new air-source heat pump system installed as part of a refurbishment to a house. The kind and caring approach taken by Ian and all of his team gave us confidence to take the leap in moving away from a gas boiler. Really first class service every step of the way. Thanks so much!

Could not recommend Dwellow more. From the initial contact through to installation the process was fast and smooth.
Having been guided through the Government's Grant Scheme for boiler replacement the heat pump was installed within a matter of weeks. The installation team were friendly and efficient. Our home was only 1 year old but the developer chose to cut corners and install a gas fired combi boiler into a 4 bed / 2 bathroom property even though Government are trying to encourage developers not to rely on fossil fuels. Hot water supply through the house was useless. The difference the ASHP and unvented cylinder has made to us is transformational. The energy savings also should not be underestimated. Thoroughly recommended.

We have found the customer service excellent throughout the whole process, from the initial investigation of whether to get a heat pump, through to the installation and fine tuning to make it most efficient. Ian was a great listener and very informative, really trying to find what we wanted, rather than pushing any particular product. We live in a 4 bedroomed converted barn in the Yorkshire Dales, so wanted a pump that was quiet, looked good and could perform in cold winters. We now have a Samsung Quiet 12KW, which we are very happy with. Craig was indefatigable in his efforts to sort out improving our Flow Rate and reconnecting our Solar Thermal to the lovely new water cylinder. The whole team were brilliant and we would highly recommend them.

After getting quotes from several big energy suppliers I found Dwellow through a google search. Was initially a bit sceptical as the quoted price was very competitive, and I fully expected a bunch of extras to be added on.

After a call with Ian he confirmed the price was correct and did include radiator changes etc. 3 weeks later and we had the install team in who were brilliant. The install itself was well managed and smooth, and the team coped amazingly with a few surprises thrown up by our 1970s house. We had nearly all our radiators swapped, so it was a lot of work.

It took a while for the house to come back up to temperature, after having no heating for 3 days during very cold spell, and we were a little worried - but it got there eventually (about 24 hours). It's now just ticking over, keeping the house at desired temperature - using very little electricity - fingers crossed it continues :)

Honestly can't fault the experience. Thanks guys!

Expertly guided through the whole process by the team from initial system design to implementation. Don't be fooled by competitive pricing. These guys were great value and delivered without compromise to the quality of service.

From first contact, my heat pump was operational within six weeks. The installation team were friendly, prompt, professional and tidy. The overall service was tailored precisely to my needs, with products selected to minimise disruption to my property. In contrast, previously-contacted supplier had specified an unnecessarily large cylinder that would have required more works in my loft. They also specified unnecessary radiator upgrades. Much more significantly, they were tied to a heat pump manufacturer that was unable to satisfy the noise requirements of my borough. This caused me 18 months of delay before I contacted Dwellow. Overall Dwellow have provided a great product that is making my house lovely and warm, and have saved me a lot of time and money. I have no hesitation in recommending them.

Wayne and Ian were knowledgeable, patient, professional and were very good about answering the hundreds of questions I had about what energy supply was best for my situation. They enabled me to understand all about Air source heat pumps, solar, storage heaters and more. I never felt pressurised to accept their quotes which were very competitive with other market equivalents.
I would highly recommend them to family and friends.

I’d spoken to several different companies to get a quote for a heat pump. I found Wayne to be at Dwellow’s to be sincere and easy to talk too. He was very knowledgeable and honest about what to expect leading up to the installation and during. I would wholeheartedly recommend working with this company.

The customer rep wayne fewtell was one of a kind,he was receptive,patient and gave me all the support i needed.because of the rep,i will introduce more people and the officers that came to fix the boiler were very good.

Their website was really easy to find the right boiler for my house. A lovely team who came on time and did a great job and tidied everything after......recommend these guys. 👍

The help I received with advice for my boiler was amazing. Very knowledgeable team and patient. They didn't mind answering all the questions, of which i have to admit there were many.

Good Communication and a very professional approach. Highly Recommend.

I was a little sceptical at first, but it was extremely easy and user friendly. Fantastic all round.

Very quick and excellent service and polite. Would recommend to anyone

The whole experience was smooth and it was easy to do. Knowledgeable staff and were polite and professional

Very useful app, highly recommended

Very quick and excellent service and polite. Would recommend to anyone.

The whole experience was smooth and it was easy to do. Knowledgable staff and were polite and professional.

A comprehensive and interesting plan - the app threw up some surprising numbers about my house's (seemingly poor) energy use that I had no idea about!! I was surprised at the potential savings. The app was pretty simple to use. I was mainly impressed by the data it could access on my home. Not seen anything else out there like this

App was really easy to use. I was able to make a plan for my home without any issues.