Easirent - Cork レビュー 151

Very bad experience. Unfriendly staff at Cork airport. Then car broke down with fuel leak. Rental company told us it is none of their business once customer leaves parking lot (!). Finally had to cave in when damage was confirmed and car was picked up by tow truck. Could not deliver a replacement car so our family was stranded in the middle of Ireland without a car. Would stay away from this company to save a buck and rather go with larger int'l companies.

We had a really disappointing experience with Easy Rent near Cork Airport. We arrived just 30 minutes later than planned, straight from the airport, only to be told that our car had already been given away, full stop. When we got to their office, their system was down and staff were on the phone trying to resolve it, making them effectively uncontactable. They had actually rented our car out to someone else, meaning they effectively got paid twice—once from us and again from the new customers—which felt incredibly greedy and like a total cash grab. We are a young family with a baby and a young child, and finding ourselves stranded like that after a flight was extremely stressful. To make matters worse, there were no other cars available for hire at all.

What really stood out was the attitude of the staff member, who was apathetic and indifferent, showing no interest in helping us or acknowledging our situation. We’re extremely disappointed in the customer care provided—it felt like a greedy, transactional operation rather than a service that actually cares about its customers, and they seemed more than happy to hide behind their terms and conditions when it clearly feels like their business model profits from late collections.

Absolutely deplorable. Car booked for 9am. Arrived at airport at 0915. Phoned them to come and pick me up as office is outside airport perminter ( 25 min walk ) No answer. No answer to several calls. Called for 45 minutes for shuttle. Changed to other company and requested a refund. Staff member name beginning with B then went for his breakfast and was otherwise busy. He decided not to wait for a CUSTOMER who paid in full as the CUSTOMER was 15 minutes a pass pick up time. Looking at other reviews confirm poorly run operation - zero oversight. stay clear. Horrific

ABSOLUTE Pirates Avoid like the plague- ripped me off for an non existent scratch with zero justification!

Easy experience, straight forward. Just need to factor in time to collect the car off site from the airport.

Victor is very patient, courteous and helpful. Car beautiful and clean. Enjoyed driving it. Would definitely recommend. A+ SERVICE

I hired this car through the HolidayCars.com website who arranged for Easirent in Cork to provide the car to me. I paid HolidayCars for Full Protection insurance on this hire car and was provided with a certificate by RentalCover.com

On arrival in Cork I showed the paperwork to Easirent but they would not accept this cover and insisted I either left a deposit of €2,900 or paid €98 for their own insurance for a 2-day hire.

My flight had been cancelled, I was late for a wedding and they just made everything far worse.

So after an extended protest I paid the €98 but they did not provide a receipt or any paperwork for their cover - they said they'd have it for me when I returned the car. In fact they only sent both the receipt and insurance document to me by email after I'd flown back to the UK. So when I was driving their car I had no proof of their insurance or emergency numbers etc with me.

Their whole manner was abrupt, unpleasant and controlling.

It was a horrible, ugly, stressful experience and I am now making a complaint to HolidayCars.com

Went to rent a car. I planned on leaving a deposit as I did not want to pay for their insurance. However, I was told the deposit - €2900 would not be refunded to me for 28 days after I had returned the car. Why? So, that I would be more inclined to take their insurance and therefore not have to leave a deposit. I went elsewhere and I advise you do the same.

Also, be aware, they advertise the likes of Ford Puma and Focus models (or similar) on their website. The yard was full of Dacia Spring cars and old Fiat pandas. If you are unfortunate enough to rent a car they will give you the cheapest of the cheap cars!

Walking / public transport is better than this company!

Shocking experience! Customer Service was as bad as it gets. Had to wait upon arrival for the van because "it needed a clean" after quick inspection. The man in the Cork location had the worst customer service skills I have ever witnessed. The van had damage all over it, and one of the two back doors didn't even work so it made life difficult for me when using! Shocking experience, would never rent off Easirent ever again.

Wir mussten ein Taxi zum Vermieter nehmen, da er uns nicht abholen kam. Dann nötigte er uns unter fadenscheinigen Gründen eine Zusatzversicherung auf.

Nicht empfehlenswert
"Ungewöhnliche" Bezahlpraxis, Nachforderung ohne den Grund zu belegen.

I experienced very poor treatment from the staff at the Cork branch.
I called to inform them that I would return my car a few hours later than agreed. When I asked why I was being quoted a different price than the one originally offered at rental, the staff member became defensive. After I pointed this out, he agreed to honour the original price.

However, he then began speaking to me rudely, saying he “doesn’t know the future” when I asked about the timing of the lift to the airport. I also requested an email confirmation of the agreed price and my later return time. More than six hours have passed and I have received no response.

Quick collection and drop off. All the upgrades and changes all sorted before we arrived. The full Insurance was sorted hence no Deposit to pay
collected from airport and taken back in minutes
About 10 minutes and we were on the road, Just like old times , no hassle

La entrega del vehículo fue correcta, aunque estaba muy golpeado y con muchos kilómetros.
La devolución nefasta, espere mas de 20 minutos a que alguien fuera a recepcionarlo y se presentó una persona de aspecto hindú que nos amenaza con cobrarnos por la suciedad del interior del vehículo, solo abrio la puerta trasera y la cerró, importante decir que solo viajábamos dos personas. . Nos han efectuado un cargo, no sutorizado, de 96€ ; el vehículo no estaba sucio, es totalmente falso que lo estuviera.
Pedi hacer fotos y como respuesta cerró el vehículo y se fue. No pude hacer las fotos y me tuve que ir al aeropuerto por mis propios medios.
Y encima aun no me han devuelto la fianza.
Impresentables desde cualquier punto de vista.
Ojalá hubiera visto las reseñas que tienen antes.
Nunca mas con easyrent

Complete disaster of a company. Would not recommend to anyone. 1st it was hard to find. Turns out, its in the back of storage like buildings in a old house. 2nd, did not give me a car anywhere near what I had asked for, just what was available. 3rd and most importantly they left me go with one page documentation which had details of a different car so insurance was even
questionable even tho I paid around 150 euro for insurance. No policy number for this. No number to call just the office manned by someone who acted like a fool 40% of the time and like you're a wasted of his time the other 60%.

Great service stafss are very good and cars are new and free upgrade always
Thanks guys

We did car rental through carjet.com website while in Cork/Ireland (CJT-187531299).
The best option was Easirent rental in Cork. We booked car pickup at 10 am and more then one hour later waiting at airport and 3 calls later, Easirent kept saying they were on their way to pick us at the airport to get the car.
When we realized the bad online reviews and users experiences about Easirent we cancelled the rental service and asked for refund.
Easirent told us to request refund to Carjet. Carjet denied refund because refund request can only happen before car pick up time!! I've already lost the hope of a refund, but will proceed legally so that authorities and people know this is happening. We end up renting a car directly from Budget at the Cork airport, for about the same price. Don't be a victim of these scammers, avoid them at all cost.

Pick up slow.
Office a joke in a dodgy industrial estate.
Only one member of staff managing several customers.
Hard sell of extortionate extra cover
Extreme documentation requirement including passport as well as license and far more additional personal details over usual company requirements
Car clearly well beyond its use date, body had lots of scratches, steering rack very loose. Automatic transmission when not requested. No spare or repair kit of any sort and not cleaned- really basic stuff, the car was just dirty.
Never again.

Avoid! Lots of hidden costs extras, charged for a bigger vehicle given a smaller one and was assured would be refunded the difference and after several emails they have completely ignored me. Very poor service

👎🏻👎🏻👎🏻 Easirent - CORK AIRPORT IRELAND👎🏻 👎🏻👎🏻

❌❌ AVOID ❌❌❌Worst experience ever in Car Hire. From the initial conversation at arrivals the Scottish guy from Easirent Cork Airport was condescending rude & arrogant. Didn’t assist with luggage or help with heavy sliding door of van he was sat in. Just sat there. No smile no conversation nothing!!! Arrived at a delapidated office way off airport site that stunk of stale air and damp. Then it began … the aggro all delivered by the Scottish guy in a monotone unhelpful unfriendlly droll. Appearance was slovenly and unkempt. I didn’t have €2900 deposit so offered it on another card that did. Objected! Rigmarole began of can’t this can’t that. Offering no solutions just piffle. Forced to pay for an €80 insurance so it would reduce to €850. Never ever have a dealt with such a empty bland customer facing oddity ever. We then were presented with a filthy car that was scratched to high heaven. Mud and human finger nails in the door well and just a generally tired car that was not cleaned. Videoed it inside and out whilst the Scottish guy followed me around closely. He claimed he’d personally washed the car. False!!! I asked for another car to which he said I’d have to pay for an upgrade. No air con available in the car although as booked requested. We had no faith in the hire. EVERYTHING was a chore to the Scottish guy. Easirent need to offer so much needed training here. Standard of the cars that are being given to paying customers is unhygienic and quite frankly lies. Video evidence to show utter filth and lies.
Now awaiting return of €850 deposit. The only positive was handing the heap of a car back to a more friendly human being from Egypt who took us back to airport in the car we’d hired as no van. Very amateur!
Easirent - wash your cars. Maintain your cars. Staff training and disciplinary to arrogant slovely dressed staff who clearly hate their job and company that pay their wages. Never again.