Eastcoastkitchens & Bedrooms Ltd レビュヌ 

200
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I ordered a corner cupboard Le Mans pull out carrousel unit, which arrived within two days, Excellent. Unfortunately it had been damaged on transit beyond use. The manufacturers packaging was insuffic... もっず芋る

5぀星のうち5の評䟡

Fantastic service from start to end! Browsing and ordering via the site was simple and straight forward and the delivery was rapid. Unfortunately our sink was damaged in transit however a new one wa... もっず芋る

5぀星のうち5の評䟡

I contacted EastCoast about a new order for kitchen cupboard handles on Wednesday morning, I spoke to a very helpful woman who went through everything with me. Within a couple of hours I had a quote a... もっず芋る

5぀星のうち5の評䟡

Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately a... もっず芋る

䌁業が回答したした

䌁業情報

  1. キッチン甚品店

さたざたな倖郚゜ヌスから提䟛された情報

Eastcoast Kitchens & Bedrooms includes 20 years of experience in providing top quality products whilst providing a top service. Full projects or storage solutions. Tambour door kits, waste bins to corner storage are available with new & exciting products arriving daily. All backed with friendly & informative advise.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

200件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(200)

過去12か月のレビュヌ数: 16ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Ok as long as you don't want to return the item.

The product we purchased was fine, it wasn't either a speedy delivery or slow delivery. However the product is not what we thought it was, therefore unable to use. Trying to send it back for a refund is a joke. I have emailed 3 times and yet to get a reply. They say we will confirm acceptance via email with a returns number & return address, please do not send until you have this information. I will email again this morning but most companies make the return process very easy, but not this one. For this reason i will not shop with you again

2021幎4月7日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Customer emailed us @ 4.54pm on 6/4 regarding return request and then again twice during the evening when we were closed.
He left the review the following morning @ 9.30am on the 7/4? We respond to all emails within 24 hours. As we close between 5pm & 9pm responded to the customer @ 10.15am on the 7/4

5぀星のうち5の評䟡

Need an envri bin system for my kitchen


Needed an envri bin system for my kitchen fit ASAP. phoned to check stock, ordered, delivered next day and fitted without issue. Efficient and reliable customer service. Cannot fault them at all and will definitely use again.

2021幎4月5日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Vaughan, thank you so much for your review. We are happy you are pleased with your purchase and indeed service received

5぀星のうち5の評䟡

Good quick service

Good quick service, provided mirror hangers which couldn't be found in any large builder's supply stores.

2021幎4月5日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Christopher, thank you for your review, i am pleased we were able to help you with a product not readily available

5぀星のうち5の評䟡

E.C.K. & B.Ltd. Overview

Helpful advice received to aid ordering, delivery progress advised and updated via E. Mail. Product delivered ahead of expected schedule, this company comes highly recommended.

2021幎4月2日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Stuart, Thank you for your review, i am pleased you were happy with our service. We hope you enjoy filling your ultimate carousels!

5぀星のうち2の評䟡

New kitchen cupboard insert ordered

New kitchen cupboard insert ordered, was told it was item which was out of stock. After sometime I contacted them to ask what had happened to my order to be told it was delayed again. I think they should have updated me without prompting. Poor customer service. They were very quick to take the money on 14/3/21! Ordered 14/2/21 arrived 27/3/15.

2021幎4月2日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Hello Andrew, i am very sorry you felt we gave you poor service.
We originally advised you upon order of an estimate of mid March. We chased our distributors for their update but did not receive until the 18th March, we would of contacted you then but you contacted us instead on the 17th March, in which we informed you we now expected the end of March. I am pleased though you received your order on the 27th March.

Unfortunately all of the dates given are estimates at the moment as we have a huge issue with international deliveries being stuck at customs.

5぀星のうち5の評䟡

Great service

Great service, had an issue but proactively resolved, will use again.

2021幎4月1日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Mark thank you very much for your review, i am pleased my team were able to rectify your issue for you.

5぀星のうち1の評䟡

Dispute on Condition of Retuned Goods. Box not damaged but Sink broken!!

We recently bought a sink online - opened the box on receipt and realised the colour was a much paler grey than it looked online. It was immediately put back in the box and was returned by courier within the deadline. We then get an email to confirm receipt but to advise that we are not entitled to a refund because the sink was returned damaged / broken despite the fact that the box was clearly not damaged. We did not damage it as we never even started to fit it. It was returned in the same protective packaging yet when the undamaged box was opened in the warehouse - a piece of it had been broken off! How the sink was damaged when the box wasn’t is anyone’s guess. We have appealed the decision and requested a full refund. We await their response. In the meantime anyone who uses this company can decide whether they wish to rely on the returns policy offered. We will update this review if and when there is any update!

2021幎3月18日
自発的なレビュヌ
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

We are very sorry we are having to decline your refund due to the sink being returned back to us damaged. You stated the sink was is perfect condition when you took receipt.

The responsibility to arrange a suitable service to return the product was with yourself and indeed the chosen courier you selected and service paid for to return the sink back to us. As it is their responsibility to safeguard items in their care and to deliver back to us is a sellable condition, you will need to discuss with them and claim accordingly as this is within your contract with them.

Unfortunately impact damage does not always show signs on the outer packaging. We can assure you the sink was inspected at the time of the delivery back to us and proven to be damaged upon receipt from your couriers. It is unfortunate they are not taking signatures at this time due to Covid as this would of been signed for "As damaged" on their POD.

5぀星のうち5の評䟡

Excellent product and super fast


Excellent product and super fast delivery - the items came the next day, which exceeded my expectations, thanks.

2021幎3月3日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Thank you for your review Steve, we so pleased we delivered your goods quickly for you, Hope you enjoy using your pull out drawers.

5぀星のうち5の評䟡

Very prompt delivery and free upgrade

Very prompt delivery and the suggestion to switch to an alternative item when our first choice was out of stock was super helpful. Very pleased with the free upgrade.

2021幎3月3日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Carola So pleased you are happy with your door handles, bet they look great!

5぀星のうち5の評䟡

Good selection of products and prompt delivery

Very prompt delivery. Great selection of parts - I needed an obscure replacement drawer part and nobody else sold individual components only whole drawers so this was very cost effective.

2021幎3月3日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Anthony, so pleased we were able to help you source your part. Thank you for letting us know

5぀星のうち5の評䟡

Super delivery time

Super delivery time. Lovely delivery chap who came back when I missed the delivery, completely my fault.. but he was so happy and chirpy!!!

2021幎3月3日
Eastcoastkitchens & Bedrooms Ltd ロゎ

Eastcoastkitchens & Bedrooms Ltd からの回答

Thank you Dominique for your review, I will pass your comments to the gentlemen who delivered your order, sure he will be pleased to here he helped you. Please enjoy your kitchen sink!

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