EasyDNA Ireland  レビュー 18

EasyDNA Ireland からの回答

2026年3月18日

Dear Regina,

Thank you for your review, and I completely understand your concern. Waiting for results without clear updates can be frustrating, especially when expectations are based on shorter turnaround times.

I’d like to reassure you that your samples were safely received by the laboratory on 5 March 2026, and your case is currently progressing within the normal processing timeframe. For this specific analysis, the turnaround time is approximately three weeks from the laboratory receipt date, rather than the shorter timeframe mentioned on the website, which applies to other types of tests.

We also identified a small administrative issue on our side that affected the timing of one of the automated notifications you received. This has now been addressed internally, and I sincerely apologise for any confusion it may have caused.

Please be assured that this is not a scam, and your case is actively being processed. I am personally monitoring your file and will make sure you are updated as soon as the results are available.

If you have any further questions or would like an update at any time, please don’t hesitate to reach out. We’re here to help and ensure everything is handled smoothly for you.

Kind regards,
easyDNA
Customer Service Team

EasyDNA Ireland からの回答

2026年3月6日

Dear Emma,

Thank you very much for taking the time to share your feedback. We are delighted to hear that you found the service easy to use and that your results were delivered quickly. ⏱️

Providing a smooth testing process and reliable turnaround times is something our team works very hard to achieve, so it is great to know that your experience reflected this.

We truly appreciate your kind words and your trust in EasyDNA.

Kind regards,
EasyDNA Customer Service Team

EasyDNA Ireland からの回答

2026年2月10日

Thank you for your kind words!

We're thrilled to hear that you were satisfied with the professionalism and accuracy of our service. Providing reliable results and a smooth experience is exactly what we aim for, so your feedback truly means a lot to our team.

If you ever need us again, we’re here to help!

Warm regards,
The EasyDNA Team

EasyDNA Ireland からの回答

2025年11月13日

Hi there,

We’d like to clarify that EasyDNA is a legitimate and internationally recognised DNA testing company. Your comments suggesting otherwise are not only inaccurate but could be considered defamatory.

Our customer care team has been in regular contact with you, has already provided all relevant tracking, dispatch, and support details, and has acted in good faith to resolve your concerns.

If you still require assistance, we encourage you to continue communicating directly with our support team, who are more than happy to help.

— The EasyDNA Team

EasyDNA Ireland からの回答

2025年10月23日

Hi Grainne,

We’re sorry to hear you were disappointed, but we’d like to clarify a few key points for future customers:

✅ We are not falsely advertising – our Terms & Conditions clearly state that EasyDNA is part of an international group with logistical offices across Europe (including Ireland) and accredited testing laboratories in the U.S. and EU.

✅ Not an Irish lab? Correct – Ireland does not currently host a local laboratory offering the advanced canine breed testing you ordered. For this reason, all samples are forwarded to our accredited partner lab abroad.

✅ Timelines – The quoted turnaround of up to 30 working days (from receipt at the lab) is stated clearly at purchase and agreed to upon checkout.

✅ The form – While simple by design, the breed identification form is part of the lab’s internal protocol and helps improve testing accuracy where applicable. The results are based solely on the dog’s DNA, not what’s written down.

Lastly, accusing a company of being a “total scam” is a serious and unfounded claim — especially when services were provided transparently and within agreed terms. If you still have questions about your results or experience, we’d be happy to assist you directly.

— EasyDNA Customer Support Team

EasyDNA Ireland からの回答

2025年4月15日

Thank you for your feedback. We would like to clarify that your second sample was sent using an untracked digital stamp, which is not a guaranteed delivery method. As per our instructions, we strongly recommend using registered post for international returns (Ireland to England) to avoid such issues. We cannot be held responsible for problems with sending back the samples to our offices.

In addition, kindly note that An Post advises a standard delivery time of 2–3 working weeks, and with public holidays approaching, delays are possible. Next week marks the third week since dispatch — if the sample has still not arrived by then, we’ll gladly arrange a free replacement kit. Unfortunately we have no control over the postal system.

We appreciate your patience and understanding. Please note that we are committed to providing a professional and transparent service and take any accusations made against our company very seriously.

Kind regards, EasyDNA

EasyDNA Ireland からの回答

2025年2月4日

We are sorry to hear about your experience and understand your frustration regarding the expiration of your test.

As per our Terms & Conditions agreed upon at the time of purchase (https://www.easydna.ie/terms-of-service/), all DNA tests have a three-month sample return period, and cases automatically expire after one year. This timeframe refers to the validity of the service, not the expiry of materials like cotton swabs. Unfortunately, once a test has expired, it cannot be processed, which is why we offered an alternative with a discount.

If you would like us to review your case further, please email us at info@easydna.ie with your order details. We’d be happy to assist you.

Kind regards, easyDNA Management

EasyDNA Ireland からの回答

2024年6月28日

Thank you for your great review of EasyDNA. We are happy that the service was to your satisfaction and that we are able to assist you in your journey to improve the health of your beloved pet. As a team we constantly strive to provide our clients with the best service possible.

EasyDNA Ireland からの回答

2022年5月20日

Thank you for the five star review. At EasyDNA Ireland we try and make the whole process as easy as possible for the comfort and peace of mind of our clients.

EasyDNA Ireland からの回答

2022年4月25日

Thank you for the great review! Our team is constantly working hard to provide the best service possible to all our clients.