Easyhotel レビュー 

Stayed at the Easyhotel Milton Keynes in May 22. Requested a vat invoice on checking out as i was told that is when i would receive my invoice or it would be auto emailed to me on checkout.I opted for it on checkout as gut feeling told me i would never receive the email(how right was i) low & behold i was told the printer was out of order. Absolute nonsense as there was a queue a mile long checking out & the guy on reception really did not seem bothered tbh.
In a nutshell i have now rang on 5 occasions-no answer! Contacted customer services & they dont respond either!!! This booking was made through hotels.com & they are not interested either!!
Worse companys ever to deal with,they wont be getting our business again.

COVID-19 has caused us all one way or another losses and hardship but to find a hotel like easyHotel Maastricht City Centre makes me contribute to recovering their losses is not expected and unfair.

Booking.com made the reservation with easyHotel Maastricht in November 2019 before COVID-19 arrived, for 2 nights in July 2020 as we were attending an Andre Rieu concert which was then postponed.

I followed the directions and recommendations of the ECC Net to act in good faith with contributing to the survival of suppliers, however easyHotel sadly didn’t follow the Unfair Contract Terms Directive 93/13/EEC and Pursuant to Book 6, article 265 of the Dutch Civil Code.

The concert was rescheduled to July 2021 and Booking.com did reschedule the hotel dates however COVID-19 again cancelled the concert and the concert was changed to July 2022 but Booking.com didn’t answer my requests and I had no option but to contact easyHotel which did reschedule the date.but now my wife has had to have chemotherapy and a stem cell transplant.

The treatment was in October 2021 and expected to be completed in December 2021 and we still planned to come to the Netherlands after receiving all her previous and current vaccines but in May the hospital told us that she was immunocompromised and despite receiving three COVID-19 vaccines and would still need hospital treatment plus it was too dangerous to travel due to COVID-19.

The concert couldn’t transfer the tickets to July 2023 and offered a refund but easyHotel couldn’t change the date and refused to refund.

Even when I had found a couple who were wanting to take over the reservation, a day before the reservation, easyHotel didn’t reply to an email I'd sent until mid afternoon of the day of the booking, too late for the couple as they had found another hotel

Let something positive come out of this virus and support the hotels, travel insurances and other business that followed the guidelines by working with their customers and report business and hotels like easyHotel and Booking.com which feel that travellers should pay for their losses and can’t be trusted to do the right thing. Also didn’t receive any help after requesting a voucher from Booking.com.

My initial flights from Australia to the Netherlands for 2 was AU$2500 in 2020 and this year now costs about AU$8200 so we have losses too but I don’t expect easyHotel to pay for it.

Anyone who have still not received a refund from easyHotel or easyHotelbenelux and is interested to commence a class action please message me.

Please help travellers by adding your hotel to the list.
Shonky Hotels: easyHotel,
Shonky Booking Agencies: Booking.com,

Was kept wait 2 and half hours due to discrepancy as to what it says on booking.com and easy hotel guidelines as to when you can check in, also staff tend to appear at your door without request and then open it without knocking, I had just left shower and this is outrageous. This hotel is cheep tacky and for what you get a rip off. Vile.

I wouldn’t call this room in Malaga for 2 people. My advice give it a wide berth. Don’t know how they have the cheek to call it a Hotel.

A lovely welcome from issue she was so helpful

Terrible... Do not book with them, I have tried and tried to cancel a booking via email, via tweet, and via their website, it's been almost two weeks and STILL nothing, no response.. NOTHING all I want is my money refunded.... Not a word from them, they answered a tweet 3 days ago saying they would pass my email on to the "booking team" and still nothing ... I have until aug 4 to get my money back (as per refund policy) and I just think they're holding out til then.... Shocking . AVOID AVOID AVOID!!

Don't ever use this hotel!!!!!! We got two rooms with no windows. The hotel claims, that we ordered rooms with no windows. But we didn't!!! And the Mail we received on the confirming, does not say anything about windows. So stay away from this hotel!!!!

The receptionist at EasyHotel South Kensington was very rude. She accused us of not paying and demanded we pay saying that our credit card was declined. We had to show her bank statements to persuade her that we had paid booking.com already. Her level of English meant that she was not able to communicate clearly and understand. When we complained to EasyHotel the response we received was defensive and accusative and took no responsibility, seemingly written by the receptionist we complained about.

@easyhotels Terrible service! Although there is an option to ask for early check in, they reject it. I now have to wait for 3 hours on top of the most uncomfortable flat surface ever!

Their website and app broken so I can’t check-in online and it doesn’t recognise that I’ve already paid extra for early check-in and bag drop- it tries to add them, even though my booking states I’ve already paid for them.
The app states - ‘error please call manager on ….’, but the it’s not possible to get through to number they provide as continuously engaged. Their contact form states they’ll get back to me within 4 days……Hope I have a bed tonight…….

Very basic you get what you pay for.
Was left without any running cold water for my stay, even though I reported it. No sanitary bin in the bathroom. Paid for a late checkout only to have the cleaners bold in, in the morning. Fan kept clicking all night and disturbing sleep. Apparently no other room available to swap with.
Will warn if you are a wheelchair user, bed is very low down. Doors are heavy!

This is basically as uncomfortable as their airline and has no business charging the prices they’re charging. The showers is literally a death trap as it is so slippery! Stayed for 3 nights and the bed and pillows are such poor quality they left us with back and neck ache.. there was a TV without a remote in our room..

No changing of towels, bedding (FOR 3 NIGHTS) nor toilet brush, telephone or kettle in the room, only two hangers and nowhere to actually store clothes. The air conditioning is way too much even in the lowest setting but off the tiny room becomes unbearable.. all in all I stayed in better hostels so please don’t waste your time and money!

Just stayed at the Manchester Easyhotel. Great experience and helpful staff. Simple, modern, comfy room in a great location. Although the room is on the small side it was great value.

We've just stayed in the Easy hotel Sheffield City Centre, the double room with no window (which I had booked and knew about) was so small.
The room had a very modern feel however, the shower and toilet were in a glass cubicle next to the bed, no lock on the door and partially frosted glass, it felt uncomfortable going to the toilet, as you could hear everything, even my hubby who I've been with for 21 years said it's not nice going when your wife is 2 ft away from the door. It is not a room I would recommend or use again. The gap between the walls to the bed were just wide enough to side walk down.
The aircon was the only thing I appreciated, even the bed was hard, no kettle, cups, or glass to have a drink but coffee machine in foyer.
Stay somewhere else if you can

stayed in the hotel and forgot my car keys ( my fault ) - hotel promised me to send them back if i sent a pre paid label - still waiting!

absolute joke, don't promise to send stuff back and let me pay for postage if you aren't going to do anything.

sent labels several times.

Terrible company.
We tried to book online to stay in Malaga, but it said at the end that our payment had been declined and we got no email confirmation.
Obviously we assumed we had no booking and did not turn up.
Got back to England to find the payment was on our credit card statement.
I have emailed them loads of times for a refund and all they say is ‘we can’t help you’.
They have basically stolen our money and won’t give it back.

I am in the easy hotel in Croydon now and I have to say I’ve been impressed by the staff. Very friendly and helpful. It’s a super budget hotel and I think I will have a good nights rest tonight.

Public Toilet 🚻 is better than EasyHotel.com.

EasyHotel is absolutely dishonest disturbingly disgraceful.

No customer services EasyHotel has only interest on your money.

After reading a number of write ups on the easy hotel on lands lane i was very aprehensive on staying over for one night to see a show in the centre of leeds.

Whilst the rooms are not the biggest and the floors are a bit dusty everything else in the room worked fine including air con and the shower was amazing !

The double rooms with windows are small and can make you feel very clostrophobic so dont expect lots of room.

whilst a night stay was ok i would struggle with luggage storage and staying a little longer as there was nowhere to hang clothes up just the orange hangers that are attached to the wall.

bedding was clean and the towels were fresh!
the room was quiet and can say i slept like a log all night.

I would also like to give a big thumbs up to the guy on the front desk ( alex i think he was called) lots of good info.

Checking in was easy as was getting back in later in the evening !

whilst i see lots of negative coments there isnt any from me just the floor being a bit dusty and the rooms overall was small ! Over all I was happy to stay at the easyhotel overnight but couldn’t and wouldn’t recommend for a longer stay

I had money fraudulently taken from my account and have been chasing since December 2021. I have visited the hotel in person in Shoreditch to try and resolve and was then given the managers details (Bruno Torre) as reception could not see why I had been charged.

At first Bruno responded to my emails asking for details, but since then absolute radio silence and not even the decency to respond to 3 emails sent since then.

I will continue to pursue this until my £140 is returned.

Shocking hotel to deal with and a manager who simply hopes ignoring the situation it will go away.