Easyhotel レビュー 

Booked a family room which states two single beds and one double (both on their website and booking.com) easy hotel said we had booked a triple room (not the case!)
The customer service online is the worse I have ever come across, very rude and abrupt.. I have proof of the room I booked and been called a lier!

The bed situation aside, the room didn’t even come with cups! When asked for one at reception they just said no!

Please I beg anyone reading this do not stay at any easy hotel.

Went to the Leeds Hotel and while the staff were great, friendly and helpful the room is way too small for the price. The room was clean and tidy and yes we booked last minute, it's in the city centre and it was the only room we could get at that point, but it's still no excuse to charge that much. On top of that, you have to go down to reception to get hot drinks and pay further those. For that money, you'd expect it to be included and have the supplies in the room. Also, we came back to find the cards wouldn't open the door so we went to reception who were insistent that were in another room even though the first guy at reception wrote our room number on our key cards when we checked in. They did help with that and correct the situation but was still a bit of a faff. Would not go back in a rush. Sorry. Seq.

Booking online is very difficult and even when date was selected it continued to go through and take booking when security number was wrong and I wanted to cancel. I am trying to speak to someone about a refund as I have rebooked for the suitable date after finally figuring out how to do it...... BE CAREFUL when Booking online. Would really appreciate contact from Easy Hotel to possibly discuss.

We stayed in London location. Very disappointed, rooms are super small if it’s more than one person there is no room to even turn. If you have any luggage you are in bad luck because you definitely have to jump over it. Washrooms are macroscopic. There ventilation systems in so bad that group of as get sick with upper respiratory infections.

I faced hostile and threatening treatment from the manager at easyHotel Oxford, suggesting customer wellbeing is not valued at a managerial level. The rooms were subpar. Disgusting and irredeemable.

I booked for 7days and stayed at easyhotel Oxford only one night. Room was not suitable for staying. Loud ventilation right next to your bed did not allow me to sleep. Windows are permanently closed. Next day I asked receptionist if I can get refund since there was no way to know in advance that conditions are unbearable and booking was not refundable. Receptionist had consulted it with her manager and I was told that there is no problem and I will get my refund within next 12 days. It's been now 1month since. I've submitted multiple complains via easyhotel website and email and there is not even single repose from them. Avoid this garbage company at any cost!

Has to be 2* for me as I can't believe the room i have here at the easyHotel Barcelona Fira HAS NO TABLE OR CHAIR ! The fact there's no cup or anything in the bathroom pales into insignificance given this. It really is just the bed & floor, then the shower, toilet & basin next door.
If they're really clever I'm sure they can do away with the toilet seat on the loo, I'm sure the guests won't mind & it'll save 'em a few quid 🥳

Made an honest genuine mistake in the booking I made, I literally contacted them within 10 minutes of receiving the confirmation email after noting I had booked the wrong date.
Refuse to cancel the booking, offered an alternative date but want to charge an extra £95 even though on their own website the difference in price for the date of amendment is over £50.00 less.
Absolutely zero customer service and purely about getting as much cash as possible out of customers

Ik vind de service en medeleven van dit hotel walgelijk.
Heb een kamer geboekt voor 14,15 september omdat ik met mijn partner en oom en tante naar tino Martin zouden gaan.
Van de week gebeld met het hotel en het verschrikkelijke nieuws verteld dat mijn oom is overleden vorige week aan een scooter ongeluk. Hierdoor zouden wij niet meer gaan naar het concert en ook dus niet overnachten. Wij zitten midden in een rouwproces. Hotel reageerde honds brutaal en niet meelevend. Ze vonden dat ze grenzen moesten trekken en hun zouden het niet annuleren. Mijn partner heeft het verhaal nogmaals kunnen uitleggen, waardoor de receptioniste zei, "ik heb je vriendin al gesproken, dus ik heb hier geen zin in" toen hing mevrouw gewoon op. Mijn tante nogmaals gebeld en uitgelegd over haar man, en of alleen haar kamer kosteloos geannuleerd kan worden. Mevrouw van de receptie was erg geagiteerd en brutaal.
Booking.com heeft het ook geprobeerd maar het is niet gelukt. Ook booking.com uiten dit als zeer triest en geen begrippen hebben voor de situatie.
Ik ga naar vele hotelletjes maar dit was echt mijn toppunt van vreselijkste service ever!!!!!! Om te kotsen 🤢

Terrible communication and a generally garbage service at the Milton Keynes hotel.

They’ve literally messed with my life for no reason. Was meant to have an interview today at Cardiff branch with a person called Shannon 07435326464. I’ve already emailed a day before asking for my interview to be held over the phone knowing very well it may get cancelled, well Shannon decided to let me know with that only an hour before after i’ve booked a day off for this and now she went and cancelled It. I guess the name Ali really rubbed her off wrong, pure racism without seen her.

I have stayed in the Easyhotel in Milton Keynes central weekly for the last 3 months for work purposes, and I have been extremely pleased with the quality of the hotel and the great customer service received from Rob and Kolsuma! It is straight forward, effective service and easy to check in and out. Would highly recommend. It is well priced too.

Easyhotel ipswich
What a wonderful peaceful stay. The staff are so friendly and really could not help enough. Check in was quick and easy. As soon as I walked in i was met with a smile and a friendly chit chat. Definitely worth a stay. I will be back!!!

Me and my partner stayed in an easy hotel in Liverpool city centre. Staff were very polite on arrival and we were given free early check in as it was raining quite bad. Room was cozy and clean as well as the rest of the hotel. We also asked for extra amenities and was given them with no issues. Overall stay was amazing!

Terrible service! Lying staff. We stayed here half may 2024. We booked a room with air-conditioning, for 3 nights, which was paid in advance. This hotel claims it has air-conditioning, but it doesn't. It only has an "eco-friendly climate system". That's not the same! You can only turn the temperature up or down with 1 degree. When we arrived, it was 24c in the room. We were told we had to wait 10-15 minutes and it would easily become 18 degrees. We did, we waited an hour, nothing happened. Still 24c. We went up and down to reception and then got another room offered. Which was the one next door, which of course had the same lousy system and the same inside temperature: 24c. We again were told to wait 10-15 minutes. By then we had enough, we didn't believe it would work this time. So we agreed with the guy to leave and get refunded. I asked for a receipt or any other proof of the cancellation. That wasn’t necessary, we would get refunded within a week. Stupid enough, we believed that. Of course, they didn’t refund. So after a week, I called. The same guy answered, he remembered us, and again assured we would receive our refund. They only refunded the carpark costs, but not the hotel costs. So I called an e-mailed, and finally received an e-mail, stating we were offered an alternative and it was our own choice to not accept that. We didn’t accept, because the alternative had the same problem! I replied about that, but they don’t respond at all anymore. They could’ve come with an offer, like paying for the first night, refund the other 2, as they easily (and probably) could rent that out again. Instead, they chose to back up their lying staff and to not satisfy their customers.

Glasgow easyHotel; lift out of order, we're on the 4th floor, an unwanted bit of exercise prior to (and the end of) a night out. Walls so thin you heard every door open within 10 yds - all night. And the (not made to measure) blind, do your job, stop light coming in, at least we had a second pillow to put on our head, oh wait, guess what? And the bathroom designed as if you're on a plane, a truly memorable night's experience lol, never again. And yes, I hear some say, 'you get what you pay for', and you are correct. Makes Travelodge seem 4*

Stayed here in Newcastle and it was a terrible experience, no hotel has come close. First of all, the hotel was filthy, the rooms were smelly and overall disgusting, secondly, the staff were dressed like bouncers and were rude - and even spoke down to us (being a young couple we found this extremely offensive) and lastly, a large group of young men were in the lobby at the time we were checking in hurling abuse at people as they walked in and overall were being a general nuisance which all 2 front desk receptionists did nothing about - instead they just completely ignored their presence despite them verbally harassing customers walking through the door.

Before writing my review, I took time to read the first 3 pages to gauge how others viewed they stay. It seems Milton Keynes and Croydon came out worse!
As for me, I needed an A/C room for 2 night when we were getting ‘heatwave weather’. I’ve never used EasyHotel before and initially found it refreshing as I entered the room. As the evening went on, it revealed that everyone can hear everyone, in the shower, on the toilet, as well as we can hear every detail of noise in the corridor too. My room in Manchester was furthest down the corridor from the reception (which had a huge sign that mentioned a quiet nights sleep). The mattress was comfy but the lack of pillows was disappointing, that being said, lay in a nice bed with A/C was bliss. A shame that the location in Manchester is 1 street away from Piccadilly Gardens, so street noise was present throughout the night. Either that or someone talking walking up the corridor going to their room, or upstairs or next door saying something. All in all, it’s a small room, with a shower and toilet that everyone can hear, with lots and lots of noise around. Overall, as I’m staying for 1 more night, I’m going to use earplugs tonight and add a towel to my pillow height.
Huge positive though, it’s at the heart of where everything is in Manchester, so I’m delighted!
Not a great stay, but comfy/clean bed, shower/toilet, A/C. It’ll do for what I need it for.

Arrived Sheffield, 08/07/24, supposedly for 5 nights in an accessible room. I knew of the trams out the front, but no mention of NO disabled access anywhere due to double yellow lines everywhere else. I struggled to open the front door then had to walk upstairs to get someone to carry my case. The room was a good size as was the wet room, but had just 2 coat hangers and not a shelf in sight. I asked for more hangers and a table - neither were available. I was told that Easy hotels were really just for a night or two
(my booking clearly stated 5 nights) and that guests "live out of a suitcase". I'm disabled and totally unable to keep bending down. I was so upset and I was given a full refund, even though I'd booked a saver, so I've no problems with the staff, they were lovely. I managed to book 5 nights at Travelodge which cost me over £100 per night, but I needed to be in Sheffield so I'd no option. The website should state that the hotels are only fit for an odd night and is hardly accessible for those who need it

Had booked a room for the 5th and 6th of July ant a cost of almost £400. Arrived to find a hotel which looked like a building site. The floor was plywood. Tape everywhere. Dusty and dirty. The room had stained walls. There was no hand soap or shower gel. The bed was solid. There was continual noise both from inside and outside the hotel. The shower temperature could not be adjusted and so was either freezing cold or red hot. Asked at reception for an extra pillow. At first she advised me that the hotel only had enough pillows for one per room and they had no spare. She returned to the room 15 minutes later with a pillow. However on inspection, it had blood on. Spoke with the receptionist and he advised that there was no manager nor was there an on call manager. For almost £200 a night, I’d expect much better. The hotel has refused a refund. Avoid.