Ebonyline.com レビュー 2,310

UPDATE: TO ANYONE DOING A REVIEW TO RECEIVE POINTS DON'T BECAUSE YOU WON'T RECEIVE YOUR POINTS THEY ARE JUST USING YOU FOR FREE GOOD REVIEWS WHILE HAVING BAD SERVICE

Ellie was incredibly unprofessional and ended my chat because she didn't want to answer my question. I've ordered here before and received great quality hair but this order was under false advertisement and that's such a shame because it used to be really good hair. Joyce made it seem like she fixed the issue and she did not. The colors I ordered were NOT what I received and they literally replied saying the color chart is just a "reference" and that they are not accurate. What's the point of having the colors shown when that's not what you're going to receive?

Their return policy is also horrific, y'all. You have to PAY to return an item AND they'll take 20% of what you paid as a "fee" so you won't get a full refund if you do return. Absolutely unethical and terrible.

This Company is Beyond Caring and Amazing, Communicative, Concise and Easy to Approach! I had an urgency with reordering one of the products in another color, that specific color was sold out, however, MAHAZ email me this dilemma, suggested some other colors that closely fit my desire and promise to let me know when that item and the color is back in stock she would let me know. Her due diligence and the company as a whole work above average standards and I was extremely pleased!

Company responds on time ships within one day awesome provider ! I order every month

LARISSSAAAAA.!!! yassss she made my Mother's Day Weekend preparations complete. Chile....if I did not have these wigs in time I am not sure what would have happened. You are the best and thank you so much I am forever grateful!!!

i asked a question and Larissa responded in no time. I have ordered a lot of stuff from them and have been completely satisfied with everything.

Beware customers!!
Ebonyline did not guarantee my order to be delivery within 3 days, even though I paid extra for that service. And,they did not credited me back for it. Also, the items on online were out of stock. I was not told until later. I was told I had to wait until 2- 8 days for the items to be backed in stock. Does that make any sense to you??
They made me feel like it was my fault!!

I purchased this for myself as a Christmas gift & received it early January from the company's website. I'm about to order another one. One of my colleagues love this week so much & plans to order as well. I'm ordering another one as backup because I like to have one straight & I'd like to have one curly. Little to no shedding, extremely soft virgin hair!!! That was no smell. And it looks exactly like my natural hair when I get my blowouts. 😍 Luv it!! A colleague also plans to purchase as well. This wig is fantastic quality & very soft hair.
LARISSA, one of the customer service staff assistant with my concerns and questions last month. She was great, professional, and prompt to address my concerns! :-)

Items were great. Thanks!

The support person Larissa provided prompt, professional and excellent service. I was pleased with the final resolution.

FAST shipping! My stuff came days in advance. Everything came exactly as pictured and safely packaged. Great customer service, Ellie answered all my questions!

I ordered the wig Rave in the color 2, and when I received the wig I was so pleased! The customer service was excellent! I dealt with both Larissa and Mahaz, they were both responsive and kept me updated on the transit time of my package. I am getting ready to order another wig due to the product and the customer service, not to leave out the price which was budget friendly. You have won me over!

If there was a minus one I would give it. I ordered a wig the color they advertised on the model. When it arrived i received a different color. I brought this mistake to their attention and they wouldn't exchange it without me paying postage and restocking fee which I still had to pay to return it. They never even acknowledged that it was their mistake! HORRIBLE INHUMANE customer service! NEVER AGAIN!!!!!!
Their recent reply was only to make them look as if they cared. I sent several pix and emails about my problem when it occurred, which were ignored. As I said, NEVER again. Their response is BS, i contacted them several times AND sent pix, all which were ignored.

Ellie was so helpful she made sure to solve any issues. Great hair I will be ordering again soon!

Beautiful wigs, good prices and excellent customer service. The variety of hairstyles is also good.
Thank you,

I order from this company plenty of time always come thru, delivery on time always and prices are great!

Jaejonna provided exceptional customer service

I advice you not to order from this site. One gets attracted by the large variety of items available and the sales but it's not worth it. I ordered for the first and i don't feel i'll buy again. From the getgo, things were weird. I placed my order and a "fraudulent" text was included in my invoice, which is uncommon since my credit card is the same one I use for all my purchases and other sites accept it without any issue. I wondered what it was so I e-mailed them to know if everything was o.k., they said it was an error. Then sent me an e-mail telling me I had to give them an address or they would cancel my order... which is illogical since you're obviously required to give your address upon registration... Anyways, I did. Then they contacted me YET AGAIN to tell me that like half of my order wasn't on stock, which was clearly their fault since they pretty much set my order aside and didn't do a thing even when they put a hold n my credit card and knew it was not some weird transaction. Nearly two weeks passed for them to do anything to my order and even when they already charged me, they didnt send my bank the receipt so I still have the first hold in my credit card no matter how many times I tell them to fix that. I get a message from a bot telling me my tracking number even when I'm not asking about that so their customer service is useless

Always love shopping at ebonyline. They have good customer service(Larissa) and competitive prices. They usually always have a coupon code you can use.

Thanks Larissa you have been very helpful excellent customer service and I'm happy with any purchase I receive from Ebonyline products are always as described
Thanks