Eclisse UK レビュー 

Eclisse UK からの回答

2026年9月30日

Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with your Eclisse pocket doors, from the easy ordering process and great price to the next-day delivery.

We’re sorry that the wrong door jambs were initially sent, but it’s wonderful to hear that Kirsty was able to quickly resolve the issue and get the correct ones sent out the very next day. We’ll be sure to pass your kind words on to her !

Thank you again for choosing Eclisse and for taking the time to share your experience. We really appreciate it!

ECLISSE UK Team

Eclisse UK からの回答

2026年9月14日

Hi Kieron

Thank you for taking the time to leave us a review.

We're delighted to hear that you're pleased with the system and that it ranks among the best you've used. Feedback from customers with hands-on experience is especially valuable to us, and it's fantastic to know our pocket door systems have met your expectations.

Thank you for choosing ECLISSE. We truly appreciate your support and look forward to helping with future projects.

Kind regards,
The ECLISSE UK Team

Eclisse UK からの回答

2026年9月14日

Hi Hannah

We're delighted to hear you had a good experience with us from start to finish. Providing excellent products and customer service is always our goal, so it's great to know we met your expectations.

We really appreciate your feedback and thank you for choosing ECLISSE

Kind regards,
The ECLISSE UK Team

Eclisse UK からの回答

2026年9月14日

Hi Gary

Thank you so much for your wonderful review and for taking the time to share your experience.

We're delighted to hear that Kirsty was able to support you through the courier challenges and help get your order delivered successfully. While delivery issues can sometimes be beyond our control, we always do our best to stay involved and find a solution, so it's fantastic to hear that Kirsty's dedication, professionalism and care made a positive difference.

We really appreciate your kind words and will be sure to pass your feedback on to Kirsty. She'll be thrilled to know her efforts were recognised.

We're also pleased to hear you're looking forward to installing your Classic Pocket Door System. If you need any assistance during the installation process, our team is always here to help.

Thank you again for choosing ECLISSE and for your recommendation.

Kind regards,
The ECLISSE UK Team

Eclisse UK からの回答

2026年8月12日

Hi Lee

We're delighted to hear that you've been using ECLISSE Pocket Door systems for many years and continue to find them exceptionally well made.

Providing high quality products backed by expert service is something we take great pride in, so thank you for such a positive review.

Thank You for your continued support and we look forward to working with you on many more projects.

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年7月10日

Hi Alisdair
Thank you for your review! We're delighted to hear the installation was quick and easy. Its always great to know that both the product and fitting process made life easier for the team. We appreciate your feedback and if there's anything else we can help with please don't hesitate to get in touch!

Many Thanks
The ECLISSE UK Team

Eclisse UK からの回答

2026年6月12日

Hi Lesley

Thank You for such a brilliant review!
We're delighted to hear that you were happy with the communication, delivery, and the product itself. Feedback like this really means a lot to the team.

We appreciate you taking the time to share your experience.

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年6月12日

Hi Scott

Thank You for your feedback!. We're really pleased to hear that you found the ordering process straightforward.

We're sorry that one of the tracks was damaged in transit, but its great to know our team was able to resolve this quickly for you. Providing fast and reliable support is something we pride ourselves on.

If you need anything else in the future, we're always here to help!

Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年5月11日

Hello Smeeta,

Thank you for your review! We're really pleased to hear that you are happy with your product. If there's anything else we can help with, please don't hesitate to reach out.

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年3月12日

Hi Bridget

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about the issues you've experienced with your glass pocket doors. This is certainly not the level of quality or reliability that we aim to provide.

We would really appreciate the opportunity to look into this in detail to understand what has happened in your specific installation.

Please contact us on 0333 5770828 or email info@eclisse.co.uk with your order details so our technical team can review this fully. We are committed to supporting our customers and ensuring every product performs as intended.

Kind Regards

The Eclisse UK team

Eclisse UK からの回答

2026年3月10日

Hi Neil

Thank you for your review! We're really pleased to hear that you found it easy to order and that your delivery arrived quickly. If there's anything else we can help with, please don't hesitate to reach out.

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年1月30日

Hi Dorothy

Thanks for leaving a great review, we really appreciate it. We see you purchased a double Syntesis pocket door system, great choice! We'll pass your message on to our customer service team. If there's anything else we can support with please don't hesitate to get in touch!

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2026年1月21日

Hi Cezary

Thanks for leaving us a great review, we're so glad you had a positive experience with ECLISSE UK. If there's anything else we can support with please don't hesitate to get in touch with us!

Kind Regards

The ECLISSE UK Team

Eclisse UK からの回答

2025年11月25日

Hi Mr Hussain

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of our products and the service you received. At Eclisse UK, we take pride in delivering innovative solutions and exceptional customer care, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we look forward to supporting you on your next project. If you ever need advice or assistance, please don’t hesitate to get in touch!

Kind Regards

The ECLISSE UK Team

Eclisse UK からの回答

2025年11月17日 に更新

Hi Mr Pitt

Thank you for sharing your experience with us. We’re delighted to hear that Andrew was able to resolve your concerns and provide the level of care we strive for at Eclisse. Our team is committed to making every interaction as smooth and reassuring as possible, so it’s great to know this was reflected in your first purchase with us. We truly appreciate your feedback and look forward to supporting you again in the future.

Kind Regards

The ECLISSE UK Team

Eclisse UK からの回答

2025年11月14日

Hello Mr. Stone

Thank you for your feedback. After investigating, we identified an issue with one of our internal systems that caused the delay in your delivery. This has now been resolved, and we’ve taken steps to prevent it from happening again.

We truly appreciate your patience and understanding whilst we resolved this issue for you and thank you for reviewing our product.

If you need any further support, please don’t hesitate to contact our Customer Services team.

Many Thanks
The ECLISSE UK Team

Eclisse UK からの回答

2025年10月28日

Hi Ali
Thank you for bringing this to our attention. We're really sorry to hear you experienced an issue with our payment system. This certainly isn't the experience we want for our customers.
We'd love to get this resolved for you as quickly as possible. Could you provide us with more detail around your issue?. If you haven't already, please contact our customer service team on 0333 5770828 or email us at info@eclisse.co.uk so that we can investigate and assist you directly.
Thank you again for your feedback, it helps us improve and ensure a smoother experience for everyone.

Kind Regards
The ECLISSE UK Team

Eclisse UK からの回答

2025年10月13日

Hello Frank

Thank you for taking the time to leave us a review. We really appreciate it!
Our handles and locks may not always carry the same branding as the original items fitted to your door, but rest assured they are ECLISSE products, manufactured to the same high standards and specifications.
We appreciate your attention to detail and will pass your comments on to our product team. If you have any concerns or need further assistance please don't hesitate to get in touch.

Many Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2025年10月10日

Hi David


Thank you so much for your feedback and for taking the time to share your experience.

We’re really pleased to hear that Megan was able to support you promptly and effectively, and that your pocket door is now fitting even better than before. We will ensure we pass on your feedback to her. We also appreciate your constructive comments regarding the instructions — your input is invaluable and has already prompted a review by our technical team to ensure future guidance is clearer and more user-friendly.

At Eclisse UK, we’re committed to providing excellent customer service and continuously improving our products and support materials. We're glad we could resolve the issue and that you're happy with the outcome.
Thanks again for your understanding and for choosing Eclisse.

Thanks

The ECLISSE UK Team

Eclisse UK からの回答

2025年9月16日

Hello Lauren, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing prompt, helpful service and efficient delivery is something we take great pride in. Your feedback truly means a lot to us, and we’re so pleased we could impress. Thanks again!

Best regards,
The ECLISSE UK Team