Top Pocket Company, Ordered 4 single glass pocket doors, easy to use website, great price. Delivered next day. Wrong door jambs sent out so called customer service and spoke to a wonderful lady called... ãã£ãšèŠã
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Fantastic customer care from Kirsty at Eclisse. We had some issues with couriers - not the fault of Eclisse, just couriers being their normal apathetic selves. Kirsty was on the case and did everyth... ãã£ãšèŠã
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I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... ãã£ãšèŠã
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We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... ãã£ãšèŠã
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Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
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NG32 2BP, Gonerby Moor, è±åœ
- www.eclisse.co.uk
4.5
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Easy Ordering & Fast Delivery :-)
2025幎2æ17æ¥
Eclisse UK ããã®åç
Hi Dave
Thanks for the great review! We're thrilled to hear you found our ordering process easy and our delivery fast. Its wonderful to know we've met your expectations as we strive hard to provide the best service possible.
If you need any further assistance, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Eclisse Pocket Door System: A Seamless Installation Experience
With over 20 years of experience as a tradesman, I know that pocket door systems can be challenging, even for the most skilled professionals. However, the Eclisse system makes the process seamless. From their clear and detailed ordering system to the well-packaged delivery and easy-to-follow instructions, itâs a pleasure to assemble and install.
2025幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello
Thank You for your kind review. We're thrilled that the assembly and installation process was a pleasure for you.
Your feedback is greatly appreciated and will surely help others in making an informed decision.
Thank you for choosing ECLISSE!
Many Thanks
The ECLISSE UK Team
Door frame
Very, very happy with the service. I got every time I phoned, I got a happy voice on the end. They bent over backwards to resolve my issues. Especially kirsty
2025幎2æ6æ¥
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Eclisse UK ããã®åç
Hello Daniel,
Thank you so much for your kind words!
Weâre thrilled to hear that you had such a positive experience with our team. Itâs wonderful to know that every time you called, you were greeted with a happy voice and that we could resolve your issues to your satisfaction. Weâll be sure to pass on your special thanks to Kirsty â sheâll be delighted to hear she made such a difference. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards
The ECLISSE UK Team
Some delivery issues, but resolved fast.
Some delivery issues, but all was resolved as fast as possible. Very good customer service.
2025幎1æ2æ¥
Eclisse UK ããã®åç
Dear Ben,
Thank You for sharing your feedback with us. We apologize for the delivery issues you experienced, we rely on third party courier services, and while we strive for perfection, occasionally things go wrong! We are glad to hear that our team were able to solve your delivery issues quickly. Your kind words about our customer service team are greatly appreciated and will be passed on. We aim to provide the best service possible and your feedback helps us to continually improve.
Best Regards
The ECLISSE UK Team
Eclisse UK ããã®åç
Dear Mark,
Thank you so much for your kind words and for taking the time to leave us a review. Weâre thrilled to hear that you were pleased with our service and the speed of delivery. At ECLISSE UK, we always aim to provide the best experience for our customers, and itâs wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please donât hesitate to reach out. Weâre always here to help!
Best regards,
The ECLISSE UK Team
As always when I purchase an EclisseâŠ
As always when I purchase an Eclisse pocket door, easy, quick, quality product
2024幎12æ19æ¥
Eclisse UK ããã®åç
Hi Ian
Happy New Year and Thank you for your continued trust in ECLISSE. Weâre delighted to hear that you consistently find our pocket doors easy to install, quick to receive, and of high quality. Your satisfaction is incredibly important to us, and we appreciate your loyalty. If you ever need any assistance please feel free to contact us!
Kind Regards
The ECLISSE UK Team
Right from the search to installâŠ
Right from the search to install everything is spot on.
My first time using this company and was recommended Eclisse by a colleague and thankful for this
2024幎11æ18æ¥
Eclisse UK ããã®åç
Hello Gary
Thank You so much for the great review! We're thrilled to hear that your experience with us was so positive. Its great to know that your colleague's recommendation led you to us!
Customer satisfaction is our top priority and we're delighted that we could meet your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to contact us!
Kind Regards
The ECLISSE UK Team
pocket sliding door system.
Very efficient from my enquiry to receiving the product, also very quick.
2024幎10æ23æ¥
Eclisse UK ããã®åç
Dear Philip
Thank you for your kind words! Weâre delighted to hear that you found our service efficient and quick from your initial enquiry to receiving your product. Your satisfaction is our top priority, and we truly appreciate your feedback and support. If you need any further assistance, please donât hesitate to reach out.
Kind Regards
The ECLISSE UK Team
Fantastic customer service
Fantastic customer service, I live in Perth, Scotland, ordered from them twice, overnight delivery was outstanding, very knowledgeable staff on the phone, cannot recommend them highly enough.
2024幎10æ23æ¥
Eclisse UK ããã®åç
Hello David
Thank you so much for your wonderful review!. We are thrilled to hear that you had such a positive experience with our customer service team and the speed of the delivery. Its great to know that our expert staff could assist you effectively and we'll be sure to pass your kind words on to them. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best Regards
The ECLISSE UK Team
I inadvertently ordered the wrongâŠ
I inadvertently ordered the wrong product but staff couldnât be more helpful. I posted the item back and a refund was paid very quickly. So I would recommend this company but check unlike me thst you are ordering the right item ð¥Ž
2024幎10æ21æ¥
Eclisse UK ããã®åç
Dear Peter
Thank you for your feedback! Weâre delighted to hear that our team was able to assist you promptly and efficiently. Mistakes happen, and weâre always here to help make things right. We appreciate your recommendation and your advice to double-check orders. If you need any further assistance, please donât hesitate to reach out.
Best regards,
The Eclisse UK Team
Pocket door predicament
Phoned this morning , and spoke to Kirsty Kemp who was extremely knowledgable and helpful,
I needed help to remove a part of a pocket door assembly , and she sent a pdf to help ,
Her email was very prompt ,
Great service ,
Thank you Kirsty ð
2024幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Thank you for your wonderful feedback! Weâre thrilled to hear about your positive experience. Itâs great to know that Kirsty was able to assist you promptly and effectively with your enquiry.
Weâll be sure to pass on your kind words to Kirsty. If you need any further assistance, please donât hesitate to contact us. Your satisfaction is our top priority, and we really appreciate you taking the time to share your experience
Best regards,
The ECLISSE UK Team
Lost part of my order with the courierâŠ
Lost part of my order with the courier company
2024幎9æ25æ¥
Eclisse UK ããã®åç
Dear Ian
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the lost part of your order. We rely on a third-party courier service, and while we strive for perfection, sometimes things do go wrong.
One of our customer service team members will be in touch with you shortly to arrange a free-of-charge replacement. We appreciate your patience and understanding.
Best regards,
ECLISSE UK
Next day delivery ð
Next day delivery ð, great.
Excellent customer service on reporting one package was open upon delivery .
Immediate response with contents list on request , fortunately nothing was missing.
2024幎9æ24æ¥
Eclisse UK ããã®åç
Dear Robert
Thank you for your positive feedback! Weâre delighted to hear that you were pleased with our next day delivery service and that our customer service team was able to assist you promptly when you reported the open package. Weâre glad that nothing was missing from your order.
Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please donât hesitate to reach out.
Best regards,
ECLISSE UK
Worst, most stressful experiences of my life
I purchased a Syntesis glass pocket door (and sincerely wished I hadn't). Never before in my life have I had to write so many emails asking for help. We had so many issues and were forced to make workarounds because the product is massively too over-engineered. I had teams of builders/carpenters/project managers/electricians etc and no-one could work out how to fit it (despite a lot of emails to customer service). Instructions are just crazy - ie picture of a door a few arrows and a tick (laughable - though no-one was laughing at our end). We had to bodge things and we still have bits left over. One suggestion from customer support included "attach some kind of pliable metal plates to the back of the door post". The location of the door seemed to the issue. Like most doors in our house, it's not in the center of a wall. I cannot count the number of times the door almost finished in the skip, but eventually we managed to get it up (missing various bits). It kind of looks ok. But if I could go back, I would get something else
2024幎5æ31æ¥
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Eclisse UK ããã®åç
Dear MrD
Thank you for your detailed feedback regarding your experience with the Syntesis glass pocket door. We sincerely apologize for the frustration you encountered during the installation process. We are always grateful for customer feedback and are in the process of reviewing the instructions to ensure they include some additional helpful installation tips going forward based on your feedback. Regarding the specific issues you faced, we recognize that the standard installation method of screwing through the studwork into the back of the door post was not possible given your choice of installation location and therefore your installers needed to find a workaround to avoid screwing through the Syntesis doorpost face and into the studwork. We appreciate your perseverance in getting our pocket door installed.
Best regards,
ECLISSE UK
Extremely Disappointed with Eclisse's Service and Website
I had today an incredibly frustrating experience with Eclisse, and I feel compelled to share it in the hope that others might avoid the same ordeal.
Firstly, the Eclisse website is a complete disaster. It's incredibly confusing and makes it nearly impossible to determine which Piano Round Bathroom/Privacy Lock Set you are selecting. There is no clear way to see what color you are picking, leading to unnecessary mistakes and frustration.
Despite my careful attempts to choose the right product, I ended up receiving the wrong color. When I reached out to Eclisse for assistance, I was met with nothing but rudeness and unhelpfulness from their customer service agent. The agent had the audacity to tell me that I didn't know how to use their website correctly.
To make matters worse, when I requested to speak with a manager, I was told none was available. Additionally, they refused to provide me with the process for filing a formal complaint, which I believe is mandatory for any reputable company.
Eclisse's lack of professionalism and poor customer service is appalling. They clearly do not value their customers or care about providing a satisfactory shopping experience. I strongly advise against doing business with Eclisse unless you are prepared for a confusing, frustrating, and downright unpleasant experience.
Stay away from Eclisse!
2024幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Dear Francois,
We sincerely apologise for the confusion and frustration caused and appreciate the feedback regarding our current website. We always appreciate feedback about how we can improve the customer experience, and this has been forwarded to our Marketing Team. I know you have spoken to our Customer Service Manager and believe the situation has resolved to your satisfaction. We take customer complaints seriously which is why our Customer Service Manager called you straight back as soon as he was back at his desk. If you have any further questions or concerns, please contact us back.
ECLISSE UK
Outstanding Customer Service , Great Products
Excellent quality glass doors that look stunning and work faultlessly. When everything with your project seems to be going wrong, you really need the depth of experience and level of customer care that Eclisse provide . From concept to installation of four bespoke glass pocket doors, three off the shelf glass pocket doors and seven frameless hinged glass doors clear, sandblasted, patterned and opaque, everything was as specified and correct. Building overruns lead to long delays and changes to the delivery schedules but special recognition to Carole Mattless and Customer Relations Team whose patience, empathy and professionalism pulled us through some very difficult times. Outstanding service, top quality products . It was a genuine pleasure to do business with this company.
2024幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello Sultana,
Thank you for sharing your experience with ECLISSE UK. We love to hear from our customers, and we are so happy that you are pleased with the service. We will make sure to pass this on to Carole and the team.
ECLISSE UK
Exemplary Customer Service
We have a beautiful pocket door from Eclisse which started to come apart last Autumn. When I finally got round to emailing them to ask what could be done, I had a response within the hour. On sending photos of what was happening, again they got back to me within the hour and sorted a replacement without a quibble. Exemplary customer service which is so rare these days.
2024幎2æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello Stella-Maria,
Thank you for sharing your experience with us. We love to hear from our customers, and we are so happy that you are pleased with the service. We will make sure to pass this on to the team.
ECLISSE UK
What A Great Company
Fantastic Company! Every team member I came into contact with went out of their way to help me find the items I urgently needed.
I have no hesitation in recommending Eclisse to anyone.
2023幎12æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello Ramon, Thank you for your kind review. We appreciate you taking the time to share your experience with us. ECLISSE UK
Really helpful and responsive customerâŠ
Really helpful and responsive customer service
2023幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello Elliot, Thank you for sharing your experience with ECLISSE UK. We love to hear from our customers and we are so happy that you are pleased with the service. We will make sure to pass this on to the team. ECLISSE UK
Great product really simple to putâŠ
Great product really simple to put together. Clear instructions and feels very sturdy so far. Cannot wait to see it plaster-boarded in now.
2023幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Eclisse UK ããã®åç
Hello Francesca, Thank you for your kind review about our products. We appreciate you taking the time to share your experience with us. ECLISSE UK
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