EcoAir レビュー 

EcoAir からの回答

2026年6月29日

Thank you so much for your lovely review.

We’re really pleased to hear that our EcoAir Customer Support Team was able to respond quickly and help you improve the cooling performance of your air conditioning unit. It’s great to know the unit is now working well again, and we’re glad our guidance gave you reassurance.

We also really appreciate your kind comments about being able to contact us by both email and phone. Supporting our customers with clear advice, product checks and repair options where needed is very important to us.

Thank you again for choosing EcoAir, and we’re delighted to hear you have now pre-ordered the Apollo 12K Smart Portable Air Conditioner. We hope it keeps you cool and comfortable.

EcoAir からの回答

2026年6月25日

Hi Mike,

Thank you for your review. We are sorry to hear that you felt our customer service was patronising, as our team responded politely and made every reasonable effort to assist you.

For the benefit of other customers reading this review, we would like to provide the full context from the email communication.

Your order was placed on Sunday, 21 June 2026. Orders placed during the weekend begin processing on the next working day, which was Monday, 22 June. The express service selected at checkout is advertised as delivery within 1–2 working days.

On Tuesday, 23 June, you contacted us because FedEx had sent you an estimated delivery notification, but the parcel had not arrived. As soon as you reported this, our customer service team contacted FedEx on your behalf.

At 3:33 p.m., our team advised you that we had called FedEx. FedEx explained that the parcel was with the driver and that they could not provide further information until the driver returned to the depot. We also confirmed that we would continue checking with them.

After you contacted us again, our warehouse spoke with FedEx for a second time. At 4:29 p.m., we updated you to explain that the parcel was being taken to your local depot and that FedEx would investigate what had happened once they had spoken with the driver. Our team also confirmed that they would continue contacting FedEx for an update.

The parcel was then delivered on Wednesday, 24 June, which was within the advertised 1–2 working-day express delivery period.

We understand that FedEx had originally provided an earlier estimated delivery time and did not deliver the parcel during that estimate. Courier delays or changes to estimated delivery times can occasionally happen and are outside our direct control. However, these situations are rare, and our team contacted FedEx promptly and kept you updated with the information available to us.

You also explained that your daughter placed a separate order at a similar time, selected standard delivery and received her parcel earlier. We understand why this was frustrating. However, separate parcels can be assigned to different vans, drivers, routes and depot schedules, even when the addresses are only a short distance apart. A standard delivery arriving sooner does not mean that the express service on another order was not completed correctly.

You later requested a refund of the £13.20 express delivery charge. Our team explained that express delivery is advertised as 1–2 working days. As your order was delivered within this period, the service paid for was completed and the express delivery fee was therefore not refundable.

The email chain shows that our team contacted FedEx as soon as the delivery concern was reported, followed the matter up through our warehouse and provided updates based on the information received from the courier. We are disappointed that you remain unhappy, but we believe your enquiry was handled appropriately and that the delivery was completed within the advertised timeframe.

EcoAir からの回答

2026年6月23日

Thank you for taking the time to leave such a detailed review.

We are delighted to hear that your EcoAir Apollo 12K Smart Portable Air Conditioner arrived earlier than expected and was well packaged and easy to set up. It is great to know that the unit has been cooling your space effectively during the heatwave and that you have found the automatic temperature control and energy-saving operation useful.

We also appreciate your feedback regarding the remote-control instructions and will pass this on to our product team for future improvements.

Thank you for continuing to choose EcoAir. We are pleased that your Apollo 12K portable air conditioner and previous EcoAir dehumidifiers have all met your expectations.

EcoAir からの回答

2026年6月10日

Thank you for your lovely review.

We’re pleased to hear your EcoAir portable air conditioner pre-order arrived earlier than expected, was well packed, and that the quick guide manual was easy to follow.

We also appreciate your feedback regarding the QR code and full manual link. We’re glad our support team was able to send you the correct manual link, including the window kit and window curtain fitting instructions.

Hopefully once the warmer weather arrives, your EcoAir air conditioner will help keep your room cool and comfortable. Thank you again for choosing EcoAir.

EcoAir からの回答

2026年6月10日

Thank you for your detailed feedback.

We’re glad to hear the DD3 Classic Mk3 is performing well at dehumidifying. We also appreciate your comments regarding the water tank, filter fitting, and side cover.

This type of feedback is very useful, and we will pass your points on to our product team for future review and improvements.

EcoAir からの回答

2026年6月5日

Thank you for your review.

We appreciate your feedback and are pleased to hear that you received your filter successfully.

We understand that replacement filter costs can sometimes seem high. We work hard to ensure our filters are manufactured to meet the required performance and quality standards, helping our products operate efficiently and effectively over the long term.

Thank you for choosing EcoAir and for taking the time to share your experience.

EcoAir からの回答

2026年5月27日

Thank you so much for your kind review and for choosing EcoAir again.

We’re delighted to hear that your delivery arrived quickly and that you’ve continued to have a positive experience with our products. It really means a lot to us to have returning customers, and we’re so pleased to know you’re happy once more.

Thank you again for your continued support of EcoAir.

EcoAir からの回答

2026年5月27日

Thank you for your kind review.

We’re really pleased to hear that our team was able to quickly correct the collection option and ensure everything was sorted smoothly for you. It’s also great to know your item arrived promptly with no further issues.

We truly appreciate your support and thank you for choosing EcoAir.

EcoAir からの回答

2026年5月19日

Thank you for your kind review. We are very pleased to hear that our customer support team was able to help resolve the issue with your dehumidifier. Providing helpful and efficient support is very important to us.

Thank you again for choosing EcoAir!

EcoAir からの回答

2026年5月13日

Thank you for your lovely review, Marcia.

We’re so pleased to hear Seth was able to fix your air conditioner control quickly and get everything working again for you.

Your kind words mean a lot to the team, and we truly appreciate your support for EcoAir.

EcoAir からの回答

2026年5月13日

Thank you so much for your amazing review and for choosing the EcoAir DD3 Slimline Desiccant Dehumidifier and EcoAir Equinox Fan.

We’re delighted to hear that the DD3 Slimline has helped reduce the humidity levels in your 200-year-old cottage so quickly, especially in cooler temperatures of 14–16°C where desiccant dehumidifiers really perform well. Removing moisture and bringing humidity down from 80% to 40% in just 2 days is fantastic to hear.

It’s also great to know the Equinox Fan has been helping circulate warm air from your log fire efficiently around your home.

Thank you again for your kind words about the build quality, energy efficiency, and performance of both products. Reviews like yours really help other customers looking for a reliable dehumidifier for cold homes, cottages, and older properties.

We truly appreciate your support and hope both units continue to serve you well for many years to come!

EcoAir からの回答

2026年5月5日

Thank you for your kind review and for choosing the EcoAir DD1 Simple MK3. We’re really pleased to hear that you were kept well informed throughout the delivery process and that our team was able to answer your calls clearly and understand your query.

Providing a smooth purchase experience, reliable delivery updates, and helpful customer support is something we always aim for. We hope your DD1 Simple MK3 is performing well and helping to keep your home comfortable and dry, and if you ever need any assistance, please don’t hesitate to get in touch.

EcoAir からの回答

2026年4月28日

Thank you for your feedback.

We’re sorry to hear that the unit did not meet your expectations and felt unstable. This is not the standard we aim for with our EcoAir products, and we appreciate you bringing it to our attention.

We can confirm that collection and refund are currently underway, and our team is working to resolve this as quickly as possible. Your feedback is very important to us and helps us improve both our products and customer experience.

If you need any further assistance, please feel free to contact the EcoAir Customer Support Team.

EcoAir からの回答

2026年4月13日

Thank you so much for your kind review and for choosing EcoAir again. We really appreciate your continued support. We’re delighted to hear that your Mini DD1 is a great fit for your touring caravan, and that your DD3 Classic MK3 has been performing well for you, too.

We’re also pleased that our Customer Support Team was able to resolve the issue quickly and arrange a smooth exchange for you. If you need any help when using the unit in your caravan, please feel free to reach out. We’re always happy to assist.

EcoAir からの回答

2026年4月7日

Thank you so much for your kind review! We’re really glad to hear that your EcoAir DD1 Classic MK6 Black is working so well for you. It’s great to know you find it effective, easy to use, and quiet enough to run overnight.

We really appreciate you taking the time to share your experience, and we hope it continues to keep your home comfortable.

EcoAir からの回答

2026年3月24日

Thank you very much for your kind review and for your continued support over the years. It really means a lot to us!

We’re delighted to hear your previous EcoAir unit is still going strong after 10 years, and that your new DC26 is living up to expectations. It’s great to know you’re happy with its performance, delivery, and overall quality.

If you ever need any support or advice in the future, please don’t hesitate to reach out. We’re always here to help

EcoAir からの回答

2026年3月16日

Thank you for your kind review. We’re very pleased to hear that our customer service team was able to respond promptly and resolve the delivery issue for you. Delivery problems are very rare, but we’re glad everything was sorted quickly in this case.

We hope you enjoy using your EcoAir DD1 Simple MK3, and that it serves you well. If you ever need any assistance in the future, please don’t hesitate to contact us.

EcoAir からの回答

2026年3月9日

Thank you for your kind review. We’re really pleased to hear that you’re happy with both the product and the customer service. Your feedback means a lot to us, and we’re always here if you need any help in the future. Enjoy your EcoAir unit!

EcoAir からの回答

2026年3月6日

Thank you very much for your 5-star review we truly appreciate you taking the time to share your experience!

We’re glad Josh was able to assist you quickly and courteously, and that the issue was resolved efficiently. Your feedback about the packaging and plug storage is especially valuable, and we’ll make sure it’s passed on to the relevant team for review.

If you ever need any support in the future, we’re always here to help.

EcoAir からの回答

2026年3月3日

Thank you so much for your kind review! We’re really pleased to hear that your dehumidifier is working great and that our support team was able to answer your questions clearly and promptly. Providing knowledgeable and responsive service is very important to us, so your feedback truly means a lot.

If you ever need any further assistance, we’re always here to help.