Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... もっと見る
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Very helpful man on the phone unit arrived as I was told and is working very well in this hot weather Outlet exhaust pipe to short and fitting to back of unit may be a problem in time otherwise very... もっと見る
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Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... もっと見る
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Very quiet solid fan and has 12 speed settings, in the extreme hot weather I only need setting upto 6 and that was more than enough for me. Easy to assemble and set-up and has useful remote. It... もっと見る
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企業情報
当該企業による記述
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
連絡先
400 North Circular Road , NW10 0AB, London, 英国
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
優良
418件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Support
Excellent Customer Support. I had an issue with the appliance packaging not giving specific storage space to the uk mains plug causing some damage. Josh in customer support was excellent with a curteous and quick response, allowing an efficient resolution of the problem.
2026年2月10日
自発的なレビュー
EcoAir からの回答
Thank you very much for your 5-star review we truly appreciate you taking the time to share your experience!
We’re glad Josh was able to assist you quickly and courteously, and that the issue was resolved efficiently. Your feedback about the packaging and plug storage is especially valuable, and we’ll make sure it’s passed on to the relevant team for review.
If you ever need any support in the future, we’re always here to help.
The dehumidifier I bought works great
The dehumidifier I bought works great. I had some questions and the support is both knowable and response. A rare quality nowadays 😉
2026年2月28日
自発的なレビュー
EcoAir からの回答
Thank you so much for your kind review! We’re really pleased to hear that your dehumidifier is working great and that our support team was able to answer your questions clearly and promptly. Providing knowledgeable and responsive service is very important to us, so your feedback truly means a lot.
If you ever need any further assistance, we’re always here to help.
Quick delivery and excellent after sales service.
The dehumidifier was delivered very quickly. The float was broken, but a replacement float was also delivered very quickly.
Quick delivery and excellent after sales service.
2026年2月19日
EcoAir からの回答
We’re really pleased to hear that your dehumidifier arrived quickly and that the replacement float was sent out promptly. Although we’re sorry the original float was damaged, we’re glad our team could resolve it quickly for you.
Providing fast delivery and reliable after-sales support is very important to us, so your feedback truly means a lot. If you ever need any further assistance, we’re always here and happy to help.
A Game-Changer for Damp Homes 10 stars
I've tried a few dehumidifiers over the years, but the EcoAir Summit S has blown everything else out of the water. From the moment it arrived, I could tell this was a premium product — the sleek white finish and compact design mean it doesn't look out of place in any room, unlike the ugly industrial-looking units I've used before.Getting it up and running took all of five minutes. The touch-sensitive control panel is intuitive, with clear icons for humidity targets, fan speed, timer, and sleep mode. The large digital display showing both temperature and humidity levels in real time is genuinely useful — I had no idea my bedroom was sitting at 75% humidity until this thing told me so!
This is where the Summit S really shines. Within a couple of hours of switching it on, I noticed a tangible difference in the air quality. The musty smell that had been lingering in my hallway for months? Gone within a day. It's remarkably quiet too — the sleep mode is whisper-soft, so running it overnight is absolutely no problem.
The castors on the bottom are a thoughtful touch, making it effortless to move between rooms.
Given how well it performs and how good it looks, the price feels very fair. My energy bills haven't noticeably spiked either, which was a concern I had going in.
Stylish, effective, and whisper-quiet — I couldn't recommend it more highly.
2025年10月17日
EcoAir からの回答
We’re absolutely delighted to hear that your EcoAir Summit S Dehumidifier has made such a noticeable difference in your home. Reducing humidity from 75% and eliminating that lingering musty smell within a day is exactly the kind of performance we designed it for, so it’s fantastic to know it’s working so effectively for you.
It’s also great to hear your feedback on the sleek design, touch control panel, real-time humidity display, and whisper-quiet sleep mode. We know that many homes need a dehumidifier running daily, so creating something that is powerful, energy efficient, quiet, and stylish enough to fit comfortably into any room was very important to us.
We’re especially pleased that you’ve found it easy to move around thanks to the castors, and that your energy usage hasn’t noticeably increased the Summit S is built with efficiency in mind, so that’s wonderful to hear.
Thank you again for choosing EcoAir and for recommending the Summit S so highly. Reviews like yours truly mean a lot to our team. If you ever need any support or advice on humidity control, we’re always here to help.
Simple to order and item arrived…
Simple to order and item arrived quickly. Works very well.
2026年2月17日
EcoAir からの回答
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found the ordering process simple and that your item arrived quickly. It’s even better to know that it’s working very well for you.
If you ever need any assistance in the future, please feel free to contact us & we’re always here to help.
Good choice of products
Good choice of products, simple website, the quality seems good, these are not the cheap useles dehumidifiers
2026年2月16日
EcoAir からの回答
Thank you so much for your kind review!
We’re really pleased to hear that you found our website easy to use and that you’re happy with the quality of your dehumidifier. We work hard to offer reliable, high-performance products, so it’s great to know that this has come across.
If you ever need any support or advice in the future, please don’t hesitate to get in touch & we’re always happy to help.
Customer Service only online. No viable repair or recycle policy.
I tried to contact Ecoair by phone on numerous occasions, through all their 'options'. The phone repeatedly cut itself off. One option I managed to leave a message and no reply.
I did speak with someone a while back who said there was a flat fee of £49 to repair and replace as the mechanism inside was one unit that simply needed changing.
This time it was very different. Serial numbers and invoices are now required. More work to contact the company I bought it from to see if they still had the invoice, as I didn't.
Now the.policy is a diagnostic fee of £49 plus any parts plus collection and delivery.
This is not economical as new is far cheaper.
The fact is, according to the first person I spoke with this is so easily repaired. So to end up in landfill is a deplorable company policy.
I will be purchasing elsewhere.
2026年2月19日
自発的なレビュー
EcoAir からの回答
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced difficulty reaching us by phone. We were unfortunately experiencing temporary technical issues with our phone system at the time, and we sincerely apologise for the inconvenience caused. However, we understand that we were able to communicate with you via email to discuss the matter further.
Regarding the repair fee, several years ago we offered a £49 charge, but this only covered the diagnostic inspection. It did not include parts, full labour, cleaning, or an extended warranty. Our current out-of-warranty repair service is £98, which includes full diagnostics, internal cleaning, labour, replacement of any required internal parts, and a 12-month warranty on the repair. . Our intention has been to make the service more transparent and cost-effective, with no unexpected part charges once the unit is with us.
We ask for the serial number to confirm the unit is ours and to carry out safety checks. An invoice is only needed if checking whether the unit is still under warranty, not when filling out the form.
We believe our updated repair service is a fair and cost-effective solution. While we respect your decision not to proceed, a repair option was available to help extend the life of the appliance. Additionally, customers can recycle electrical and electronic appliances free of charge at their local recycling centres. EcoAir contributes towards the national recycling scheme to ensure the responsible disposal of our products.
We are sorry you feel disappointed, and appreciate you taking the time to share your experience.
Great service
Easy to order, competitive price and very fast delivery. Excellent dehumidifier for our needs - DD1 Mini. Thank you.
2026年1月27日
EcoAir からの回答
We’re delighted to hear that you found the ordering process easy and that your DD1 Mini arrived quickly. It’s great to know it’s working perfectly for your needs; that’s exactly what we aim for.
We really appreciate you taking the time to share your experience, and thank you for choosing EcoAir!
Quick delivery, compact, quiet
Quick delivery, amazingly compact dehumidifier, surprisingly quiet, easy to use.
2026年2月6日
EcoAir からの回答
Thank you very much for your wonderful 5-star review. We’re so pleased to hear that you were happy with the quick delivery and that you’re enjoying how compact, quiet and easy to use the dehumidifier is. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Great Eco Air Desiccant Dehumidifier…
Bought a new desiccant dehumidifier directly from EcoAir to replace an older, different brand, compressor dehumidifier which stopped working after 10 years.
The website was useful source of information to help choose which model would be most suitable. The price was the best on the internet. Delivery was swift and efficient. The fan on the dehumidifier is a little noisy, but works a treat in a cold porch where we store our outdoor clothes. It collects much more water than our old one. We're very happy with our new EcoAir purchase. The new humidifier has a 3 year warranty for extra peace of mind.
2025年10月27日
EcoAir からの回答
We’re really pleased to hear that our website helped you choose the right desiccant dehumidifier and that delivery was quick and efficient. It’s great to know the unit is working so well in your cold porch and collecting more moisture than your previous dehumidifier, as desiccant models are ideal for lower temperatures. Thank you for choosing EcoAir, and we’re glad the 3-year warranty gives you extra peace of mind.
All the staff are very helpful and…
All the staff are very helpful and knowledgeable.
They have a good communication skills
Thank u everyone
2026年1月21日
EcoAir からの回答
Thank you very much for your kind feedback. We’re delighted to hear that you found our team helpful, knowledgeable, and easy to communicate with. Providing clear advice and friendly customer support is very important to us at EcoAir, and your comments mean a lot to the whole team. Thank you for choosing EcoAir, and please feel free to contact us anytime if we can help further.
Needed a manual
Needed a manual, and Josh could not have been more helpful. Responded very quickly!
2026年1月23日
自発的なレビュー
EcoAir からの回答
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you received the manual quickly and that Josh was able to help. At EcoAir, we aim to provide fast, clear support and make it easy for our customers to access product information whenever they need it. If you require any further assistance with your EcoAir appliance, manuals, or general support, please don’t hesitate to get in touch. We’re always happy to help.
Very reliable piece of equipment
Good website with clear information to help differentiate the products.
Easy ordering, and the dehumidifier was delivered safely in super quick time.
This is not our first Ecoair, we live on the side of a mountain with above average rainfall, combatting damp is a constant challenge. We rely on ecoair. So far am really impressed by this new digital model working exceptionally well alongside an older machine.
2026年1月5日
EcoAir からの回答
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that you found our website clear and easy to use, and that your dehumidifier was delivered quickly and safely.
It’s great to know that EcoAir continues to be a reliable solution for you in such challenging conditions, and that your new digital model is working exceptionally well alongside your older unit. We truly appreciate your continued trust and support.
One thing to get out of the way first
One thing to get out of the way first: This dehumidifier has only ben in my posession for a few days. Much too early for a meaningful review!
This dehumidifier does exactly what it says in the description, arrived promptly, and in perfect condition. I think I made a good choice, so far. But as I indicated above, its very early days yet. Too early for a real review.
2026年1月2日
EcoAir からの回答
Thank you for taking the time to share your early impressions. We’re really pleased to hear that the dehumidifier arrived promptly, in perfect condition, and is performing as described so far. We completely understand that it’s still early days, and we hope it continues to meet your expectations over time. If you ever need any assistance or have questions, our team is always happy to help.
Fast delivery of a great product
Fast delivery of a great product, my previous EcoAir dehumidifier lasted more than a decade of frequent use.
2026年1月12日
EcoAir からの回答
We’re really pleased to hear you’re happy with the fast delivery and the product. It’s great to know your previous EcoAir dehumidifier lasted over a decade; long-term reliability is exactly what we aim for. Thank you for choosing EcoAir again and for taking the time to leave a review.
Quick and efficient service
Contacted Ecoair about an issue we were having with our dehumidifier. They got back to us very quickly and after a couple of emails with Aaron our issue was sorted.
Extremely, efficient and friendly, definitely recommend.
2026年1月9日
自発的なレビュー
EcoAir からの回答
Thank you very much for taking the time to leave such a kind review. We’re really pleased to hear that your issue was resolved quickly and that you found our service efficient and friendly.
Aaron will be delighted to know his support made a positive difference. Thank you for recommending EcoAir and we truly appreciate your support and are always here if you need any further assistance in the future.
Well pleased with dehumidifier.
2025年12月30日
EcoAir からの回答
Thank you for your positive feedback!
We’re really pleased to hear that you’re happy with the dehumidifier. If you need any help or have any questions in the future, please don’t hesitate to get in touch.
Very disappointed
Very disappointed
It was supposed to arrive on 31/12
I’m still waiting!
The reply is not true. I gave my address, my phone number and my email address.
They sent me a message saying my parcel will be delivered on 31/12.
Then another one. I waited a my home.
Then I called them, nobody answered.
I finally found where my parcel where hold. I went and collected myself on Monday 5/01/26.
2025年12月29日
EcoAir からの回答
We’re very sorry to hear about your disappointment and for the delay in receiving your order.
We investigated this with our courier and found that there was an issue with the delivery address, as the flat number provided was incorrect. Unfortunately, this prevented the courier from completing the delivery on the scheduled date. Once this was corrected, the parcel was delivered on the next working day.
We sincerely apologise for the inconvenience this caused and for the overall delivery experience. This is not the level of service we aim to provide, and we continue to work closely with our delivery partners to reduce the chance of this happening in the future.
Thank you for your patience, and please don’t hesitate to contact us if we can help further.
All Good.
Good company. Delivery went well. The dessicant dehumidifier that i purchased works well, and puts out a nice amount of heat in my chilly flat, while doing it's thing. It does smell horrible when you have the air purifier on, not sure if that's normal. There was one other thing i forgot to mention, the drawer is very hard to open. It's a two handed job, so i have to get right down on my hands and knees to do it. Otherwise, all good 😊
2025年10月30日
EcoAir からの回答
Thank you for your review we’re pleased to hear that delivery went smoothly and that the desiccant dehumidifier is working well and helping to warm your flat; regarding the smell when the air purifier is on, this can sometimes occur when the unit is new and should fade with continued use, but please do get in touch if it persists and we’ll be happy to help.
Echo air dehumidifier very good …
Echo air dehumidifier very good product and excellent service. Shipped very quickly and arrived on time. A good company and quality product would recommend to anyone to use this company.
2025年12月19日
EcoAir からの回答
Thank you for your review. We’re really pleased to hear you’re happy with the EcoAir dehumidifier, the quick delivery, and the service provided, and we truly appreciate your recommendation.
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