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Eden Mobility - Derby レビュー 

73
TrustScore 5段階評価の5

4.9

Saint Peters Street 63, DE1 2AB Derby, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... もっと見る

企業が回答しました

5つ星のうち5の評価

Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... もっと見る

企業が回答しました

5つ星のうち5の評価

Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... もっと見る

企業が回答しました

5つ星のうち5の評価

I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... もっと見る

企業が回答しました


企業情報

  1. モビィティ装置提供業者

当該企業による記述

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


連絡先

  • Saint Peters Street 63, DE1 2AB, Derby, England, 英国

  • 01332 417647

4.9

優良

TrustScore 5段階評価の5

73件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(73)

過去12か月のレビュー数: 1,470

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Sophia was excellent

Sophia was excellent, very friendly, very informative and very knowledgeable. Made us feel very comfortable with our choices

2026年5月4日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you for your lovely feedback. We’re delighted to hear that Sophia was so friendly, informative, and knowledgeable, and that she helped you feel confident and comfortable with your choices.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Sophia at the Derby store was great

Sophia at the Derby store was great, really friendly and helpful.

2026年5月4日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you for your kind feedback. We’re delighted to hear that Sophia was friendly, helpful, and made your visit a great experience.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Me and my partner went in for an…

Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the process of paying monthly and was polite and friendly throughout.

2026年5月4日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the process of paying monthly and was polite and friendly throughout.
Warm regards,
Eden Mobility

5つ星のうち5の評価

I found Sophia to be very polite and…and well presented

I found Sophia to be very polite and very helpful with what I asked she set our mind at rest I would highly recommend going to this store to others

2026年4月18日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you for your lovely feedback. We’re so pleased to hear that Sophia was able to help and put your mind at ease. She takes great pride in offering clear, friendly support, and your recommendation means a lot. We really appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Sophia was great

Sophia was great, really helpful and showed us lots of different options. Brilliant service.

2026年4月16日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you for your lovely feedback. We’re so pleased to hear that Sophia was so helpful and able to show you a range of options. It’s great to know you received brilliant service, and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Went into Eden Mobility yesterday with…

Went into Eden Mobility yesterday with my sister. I just want to say how fabulous Larna was, she was very patient and took her time to explain to me all the technicalities of the scooters I was interested in. She offered us a hot drink, which was lovely. She’s an asset to your company and I would definitely recommend Eden Mobility.
I bought mobility scooter which I’m very happy with. ⭐️⭐️⭐️⭐️⭐️

2026年4月10日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for sharing your experience. We’re delighted to hear how well Larna looked after you and your sister during your visit. Her patience, clear explanations, and friendly approach are exactly what we aim for, and it’s wonderful to know she made you feel comfortable and informed while choosing your scooter.

We’re also glad you enjoyed the little touches, like being offered a hot drink — it’s important to us that customers feel welcome. Larna will be thrilled to hear your kind words, and we completely agree that she’s a real asset to the team.

Congratulations on your new mobility scooter — we’re so pleased you’re happy with it. Thank you for the ⭐️⭐️⭐️⭐️⭐️ rating and for recommending Eden Mobility.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Larna very helpful and pleasent with me…

Larna very helpful and pleasent with me today,went thought everything on a timely manner didn't feel rushed I will be back

2026年4月8日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your lovely feedback. We’re delighted to hear that Larna was helpful and made your visit feel relaxed and unrushed. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility

5つ星のうち5の評価

I part exchanged my powerchair for a…

I part exchanged my powerchair for a reconditioned model, I not only got a great deal but I got top of the range service from the sales assistent.

2026年3月26日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

That sounds fantastic. It’s great to hear you not only got an excellent deal on your reconditioned powerchair but also received top‑of‑the‑range service from the sales assistant. Quality support makes such a difference, especially with something as important as mobility equipment. Enjoy your new chair — it sounds like a brilliant upgrade.
Warm regards,
Eden Mobility

5つ星のうち5の評価

They was ok and the experience was ok

2026年4月2日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you for sharing your feedback. We’re glad to hear your experience was okay, and we appreciate you taking the time to let us know. If there’s ever anything we can do to make your next visit even better, we’re always here to help.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Sofia was very helpful and…

Sofia was very helpful and knowledgeable. I would be happy to return next time.

2026年4月1日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your kind words. We’re delighted to hear that Sofia was able to assist you so well. She’ll be thrilled to know her knowledge and support made a difference. We look forward to welcoming you back next time.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Such a nice experience….

Ladies in the Derby shop were so friendly and very helpful. They were efficient too. Ironically, It was a very enjoyable experience 😊
Only criticism is the shop is very cold.

2026年3月21日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your lovely feedback. We’re delighted to hear that the ladies in our Derby shop made your visit so friendly, helpful, and enjoyable. They’ll be thrilled to know their efficiency and service stood out.

We really appreciate you mentioning the temperature as well. Your comfort matters to us, and we’ll certainly look into improving this so your next visit feels even better.

We hope to welcome you back again soon.
Warm regards
Eden Mobility

5つ星のうち5の評価

Excellent service

Excellent service

2026年3月23日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your kind words. We’re delighted to hear you received excellent service. Your feedback means a lot to the team, and we look forward to welcoming you again.
Warm regads,
Eden Mobility

5つ星のうち5の評価

Brilliant service

Larna was brilliant really helpful and explained everything very well, really helped me and my dad find the right scooter for him.

2026年3月28日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for sharing this lovely feedback. We’re delighted to hear that Larna was able to support you and your dad so well. She takes great care in explaining everything clearly and making sure each customer finds the scooter that truly suits their needs. We’re really glad the experience was helpful for you both.

If there’s anything else you need as you get settled with the scooter, we’re always here to help.
Warm regards,
Eden Mobility

5つ星のうち5の評価

This company is a very good company for…

This company is a very good company for your mobility needs. Thank you so much Eden Mobility

2026年3月27日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience and that we could support your mobility needs. Your trust means a lot to us, and the whole Eden Mobility team truly appreciates your thanks.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Big shout out to Sophia at Eden mobility Derby

Went in to Eden mobility shop in derby needing a spare part for my Nana’s scooter. I didn’t really have any idea about it all but Sophia was brilliant . She knew exactly what I needed after discussing the matter further. She’s was so warm and helpful and we ended up sharing a few stories about our Nana’s. Definitely made me feel at ease and was so polite and friendly. Would 100% recommend popping in for anything you need as nothing is too much trouble. She even offered me a brew which I gladly accepted as it was a miserable cold day.

2026年3月25日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for sharing your experience. We’re delighted to hear that Sophia at our Derby store was able to help you find exactly what you needed for your Nana’s scooter. It’s wonderful to know she made you feel at ease and took the time to chat — those personal moments really matter.

We’re glad the visit brightened up a cold, miserable day (a brew always helps). Your recommendation means a lot to us, and we’re always here if you or your Nana need anything in the future.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Sophia

Sophia was extremely helpful when we popped in to get a new blue badge wallet: bright, cheerful and eager to help. All of the staff we have encountered at the Derby branch have been of the highest standard.

2026年3月23日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your wonderful feedback. We’re delighted to hear that Sophia made such a positive impression — her bright, cheerful approach and eagerness to help truly reflect the service we aim to provide. It’s also fantastic to know that every member of the Derby team you’ve met has upheld the highest standards. We really appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Visiting the Derby shop for a new…Rollator

Visiting the Derby shop for a new rollator the two ladies were so infomative and very helpful Sophia and Larna let me try many untill i found the one I liked.they looked at it in many ways hight size weight to get me the right one . Thank you ladies I am so pleased with my purchase. Carroll

2026年3月13日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for visiting our Derby shop and sharing your lovely feedback. Sophia and Larna will be thrilled to know how much you appreciated their help. It’s great to hear they took the time to let you try different rollators and carefully checked everything — height, size, and weight — to make sure you found the perfect one. We’re delighted you’re so pleased with your purchase.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Went to this shop again this time to…

Went to this shop again this time to get my wife a reclining chair, great shop and fantastic service especially Sophia who took the time and helped my wife choose the right chair for her. Highly recommend this shop.

2026年3月10日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for your lovely feedback. We’re delighted to hear that Lucy made you feel so welcome on arrival — she has a wonderful way of putting people at ease. It’s great to know your gran has also felt at home when visiting, as creating a pleasant and comfortable experience for everyone is so important to us.

We truly appreciate your continued support and look forward to welcoming you both again.
Warm regards,
Eden Mobility

5つ星のうち5の評価

Friendly, competent service.

We used this lovely little shop in Derby to buy my dad‘s first wheelchair. There is a good selection but it’s not too big to overwhelm. Larna was particularly helpful and supported my parents and us all the way. Highly recommend this friendly, non-pushy service. Brilliant!

2026年3月12日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

hank you so much for taking the time to share your experience at our Derby store. We’re delighted to hear that you found the shop welcoming and easy to browse, especially when choosing your dad’s first wheelchair.

It’s wonderful to know that Larna was able to support you and your parents throughout the process. We’re very proud of the friendly, no‑pressure service our team provides, so your kind words mean a lot.

We truly appreciate your recommendation and are so pleased we could help you find the right chair.

Warm regards,
Eden Mobility

5つ星のうち5の評価

Derby Store

Went into the Derby store today to enquire about a Service for my husband’s mobility scooter. We were served by Sophia and Larna. We also needed a spare part and Sophia went out of her way to organise this for us. We were very impressed by the attitude and helpfulness of both ladies and came away very satisfied, the Service has been requested and the Spare Part ordered. Thank you Sophia and Larna.

2026年3月5日
自発的なレビュー
Eden Mobility - Derby ロゴ

Eden Mobility - Derby からの回答

Thank you so much for sharing this — it’s wonderful to hear.

Your feedback highlights exactly the kind of experience every customer hopes for: friendly service, clear communication, and staff who genuinely go the extra mile. Sophia and Larna clearly made a strong impression, not just by arranging the service and spare part, but through their attitude and willingness to help.
Warm regards,
Eden Mobility

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