We brought our elderly mother into the Scunthorpe shop to look at some walking aids which she had been reluctant to get. Lovely shop and a really friendly young man assisted mum with what she needed.... もっと見る
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Absolutely brilliant service by the lovely and very helpful Sarah today 13/08/26 purchased my very first power chair the Eden Astrolite. Felt totally at ease and made sure that it was the right one fo... もっと見る
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We are 1st time Wheelchair users without any prior knowledge, we were taken through the process step by step by Nick Davay who let us move at our own pace trying and looking at your choices. We ended... もっと見る
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Amanda was very helpful choosing which rollator would be best suited for my wife, offering guidance without any pressure to purchase one. After thinking it over for a couple days we chose a carbon one... もっと見る
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企業情報
当該企業による記述
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
連絡先
Brigg Road Unit 2, DN15 6TZ, Scunthorpe, England, 英国
- 01724 700 209
4.5
優良
82件のレビュー
顧客にレビューを依頼しています
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I purchaced a scooter a couple of weeks…
I purchaced a scooter a couple of weeks ago which was actually too small . I only went out in it a few times so decided to change for something bigger in the Scunthorpe depot . They were so helpful the gentleman was very polite and they could not do enough for me . What a change when a company really wants the best for the coustmer . Thank you Eden very much for the very professional help and guidance.
2025年10月14日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Thank you so much for your kind words! We're really glad to hear that the team at our Scunthorpe depot—especially Eden—made your scooter exchange smooth and stress-free. It's always our goal to make sure every customer feels supported and valued, and it means a lot to know we hit the mark. Enjoy your new ride, and don’t hesitate to reach out if you need anything else!
Warm regards ,
Eden Mobility
Excellent service
Amy and the staff at Eden mobility was so helpful and friendly and went out of there way too find me a mobility scooter and they got me one and i love it couldn't of got out and about if it wasn't for amy and the staff at Eden mobility thank you so much would recommend eden mobility scooters to my friends and family
2025年9月18日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Carl,
Thank you for your wonderful feedback! We’re so pleased Amy and the team could help you find the perfect scooter. It’s great to hear you’re enjoying your new independence. If you need anything in the future, we’re always here to help.
Best regards,
The Eden Mobility Team
Solved - mechanical problem with new wheelchair
A problem with the wheel quick release mechanism on my father's new wheelchair.apoeared after using it a few times. We needed a quick solution due to an important upcoming event. I took the affected wheel back and Eden Scunthorpe solved the problem there and then. We were very satisfied with the service received.
2025年9月10日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Dear Vincent,
Thank you for your review. We're really pleased our Scunthorpe team could resolve the issue quickly, especially with your upcoming event. Your satisfaction means a lot to us!
Best regards,
The Eden Mobility Team
I must apologise as I left a review…
I must apologise as I left a review earlier today saying I wasn't happy as they had not delivered but I've since had my scooter delivered amazing customer service every thing explained and shown how every thing worked would highly recommend 👌
2025年8月23日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Mrs. Preston,
Thank you so much for your follow-up review, we really appreciate your honesty and the kind words!
We’re delighted to hear that your scooter has now been delivered and that you received the level of service we always strive to provide. It’s great to know everything was clearly explained and that you’re happy with your experience.
Your recommendation means a lot to us, and we’re here if you ever need anything in the future.
Warm regards,
The Eden Mobility Team
The sales lady - perfect assistance
The sales lady, Diane Cresswell at the Scunthorpe branch spent ages helping me to make the right choice for a wheelchair. Diane measured it, checked every single question I had with the online details and nothing was too much trouble. I also bought two other items and she was really helpful with them. Diane even offered to load the wheelchair into our car. A perfect salesperson unlike others at another mobility shop.
2025年8月22日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Lyn,
Thank you so much for your lovely review!
We’re absolutely delighted to hear that Diane at our Scunthorpe branch provided such outstanding support and care. She’s a fantastic member of our team, and it’s wonderful to know she took the time to ensure you found the right wheelchair and assisted with your other purchases too.
We’re proud to offer service that goes the extra mile, and your feedback is a great reminder of the difference it makes. We’ll be sure to pass your kind words on to Diane, she’ll be thrilled!
Thanks again for choosing Eden Mobility. If you ever need anything, we’re always here to help.
Warm regards,
The Eden Mobility Team
AVOID AVOID AVOID
I left a comprehensive review about a month ago about the disgraceful way I have been treated by thus company, especially the area manager Adam Sargent ! however, it appears to have been taken down ! I phoned just now and was spoken to like I was an idiot and the area manager considers my complaint closed which is far from true! I will now go to trading standards so I can only say DO NOT USE THIS COMPANY EVER! jolly sales but after that appalling service rude and disinterested abd I am left with a scooter which is so unsteady it tries to throw me off !! I will continue with an update but for now I wonder what happened to my original post ????
2025年8月21日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Dear Mrs. Fergusson,
Thank you for your feedback. We understand your concerns and want to clarify a few points. You’ve had two visits regarding your first scooter, which was thoroughly investigated and found not to be faulty. Nonetheless, we replaced it to ensure your satisfaction. Since then, we’ve received no reports of issues with your current scooter.
Your previous review was removed by Trustpilot due to GDPR concerns, as it included a staff member’s full name. Our area manager has offered you a full refund, which you kindly declined, stating you love the scooter too much to part with it. As a result, and with no further action requested, your complaint has been marked as closed.
We’re sorry you feel let down and remain committed to providing support should you change your mind.
Kind regards,
The Eden Mobility Team
Lack of Professionalism
Having the mobility scooter from Eden at first was a blessing, having to give it back id a nightmare. Staff lie. Major lack of professionalism. Self entitled. Don't call you, and when you call them, John wants to get funny on the phone.
There's other companies around and these are only worth it at a push. I have 2 scooters and been finding it very difficult to arrange a collection, as the lack of basic tasts is atrocious.
2025年8月21日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Dear M.W.,
Thank you for your feedback, and we're very sorry to hear about your experience.
We take concerns like yours seriously and would like to look into this further to understand what went wrong and how we can make it right. To help us do that, could you please send a detailed email to customerservice@edenmobility.co.uk? Include your contact details, the store you dealt with, and any relevant information about your scooters and the collection issue.
Once we receive your email, our Customer Service team will investigate and get back to you as soon as possible.
Thank you again for bringing this to our attention.
Kind regards,
Eden Mobility
So after I recently gave Eden Mobility…
So after I recently gave Eden Mobility a poor review? The respond with the below. The point is you didn’t even give us a part exchange value. You failed to attend the appointment you set and eventually decided to own up that because the scooter we had was to be traded in for a reconditioned scooter you were selling, because you failed to attend you decided to close it down by saying you wouldn’t offer us anything realistic unless we were trading it in for a new one. Despite the fact your Scunthorpe shop knew what we wanted to part ex and still set the appointment up for us… which you failed to attend. No one even got as far as valuing our scooter. So you can close it down all you like…your service is atrocious and people need to know it
Reply from Eden Mobility
7 hours ago
Dear Mrs Lockton,
Thank you for your feedback. We're sorry to hear that your recent experience didn’t meet expectations.
Part-exchange valuations can vary depending on the condition of the item and the type of scooter being traded in for. We understand this can sometimes lead to disappointment, especially if expectations differ from the final offer.
We’re pleased to confirm that this matter has now been resolved. However, if you’d like to discuss it further, our Customer Care team is here to help—please feel free to call us on 0800 977 7846.
Thank you again for bringing this to our attention.
Warm regards,
The Eden Mobility Team
2025年8月19日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Mrs. Lockton,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your experience.
We understand your frustration regarding the missed appointment and the lack of a part-exchange valuation. It’s clear that there was a breakdown in communication, and we sincerely apologise for the inconvenience this has caused. Your comments have been shared with the relevant teams to ensure we learn from this and improve our processes moving forward.
While we regret that we weren’t able to meet your expectations on this occasion, we appreciate you bringing this to our attention. If there’s anything further we can do to support you, please don’t hesitate to contact our Customer Care team on 0800 977 7846.
Thank you again for your feedback.
Warm regards,
The Eden Mobility Team
First time looking for an electric…
First time looking for an electric scooter for my 92 year old father. Was warmly welcomed by Diane C, who very nicely asked if she could help. We discussed our thoughts, Diane shared her extensive knowledge on scooters and chairs, listening carefully to my father's individual health issues, accommodation restrictions and his desired independence goals. After 90 minutes of Diane demonstrating varying products father purchased an electric chair with gel cushion and was thoroughly delighted with the service received, particularly Diane's patience, knowledge and recommendations considering his individual needs. Many thanks, Hazel Oliver on behalf Edgar Manning
2025年8月16日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Hazel,
Thank you so much for your kind review. We’re thrilled to hear that Diane provided such thoughtful and knowledgeable support to your father. It’s wonderful that he found a chair suited to his needs, and we’re proud Diane made the experience so positive.
We’ll be sure to pass on your lovely feedback to her. Thank you again for choosing Eden Mobility!
Warm regards,
Eden Mobility
Riley the manager was do kind and helpful
Riley the manager. He was helpful, really really kind, really respectful of my needs. Helped me choose what was right and didn’t try and sell me the most expensive he wanted me to get something that was right for me. Thank you Riley ever so much.
2025年8月13日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Sarah,
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that Riley was so helpful, kind, and respectful during your visit. It's wonderful to know he took the time to understand your needs and guided you to the right product without any pressure.
Thanks again, and we hope to see you again soon!
Warm regards,
The Eden Mobility Team
Got new mobility scooter the other day…
Got new mobility scooter the other day the service was a 5star experience thanks Eden for your support
2025年8月1日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Sharron,
Thank you so much for your lovely review! We’re thrilled to hear that you had a 5-star experience with us and that you're enjoying your new mobility scooter. Your kind words mean the world to our team, and we’re always here to support you whenever you need us.
Wishing you many smooth and happy journeys ahead!
Warm regards,
The Eden Mobility Team
Ignored by eden mobility yet again…
Ignored by eden mobility yet again leaving a 71 yr old women with a faulty mobility scooter whilst taking payment knowing the scooter is not fit for purpose absolutely distgusting behaviour Asked for details to resolve the issue but have done nothing not even phoned to try & resolve this in anyway shape or form 👎
2025年7月20日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
We’re very sorry to hear about your experience and the distress this has caused. We understand how important your mobility scooter is, and we want to reassure you that the repair has been booked for 12/08, and the necessary part will be fitted on that date.
We sincerely regret the delay and the lack of communication you've experienced. Please know that we’re committed to resolving this issue and ensuring your scooter is back in full working order as soon as possible.
If you have any further concerns, please don’t hesitate to get in touch—we’re here to help.
Kind regards,
The Eden Mobility Team
Extremely poor after service and support
My wife has a power chair with Eden Mobility and since March 2025 has not been able to use it properly or leave our house, due to problems with the chair. The chair is stuck in a low power mode option and keeps flashing, both the arms and power controller have fallen off the chair, following a visit by a so called Eden Mobility engineer, further more we were promised a repair last week and an engineer arrived to take photographs of the broken chair not fix it! Customer service and after sales service is absolutely shocking.
2025年7月3日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Simon,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and inconvenience caused. We understand how important reliable mobility is, and we regret the delays and issues you’ve faced.
We’re pleased to confirm that the problems with your wife’s power chair have now been resolved and it is in full working order. We appreciate your patience throughout this process and are committed to ensuring your continued satisfaction moving forward.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Warm regards,
The Eden Mobility Team
Wheelchair relieve
We are 1st time Wheelchair users without any prior knowledge, we were taken through the process step by step by Nick Davay who let us move at our own pace trying and looking at your choices. We ended up with a personalised combination and are so grateful . We would definitely come back and wouldn't hesitate to recommend to family and friends. With Thanks Jeni&Barry McVeigh
2025年7月10日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Dear Jeni & Barry,
Thank you so much for your lovely Review. We're truly glad Nick was able to guide you through your first wheelchair experience with care and patience. It means a lot to know you felt supported and found the right combination to suit your needs.
We’re grateful for your trust and kind recommendation—and we’d be delighted to welcome you back anytime.
Warmest wishes,
The Eden Team
Took my dad for a mobility scooter
Took my dad for a mobility scooter, they were very kind, patient and knowledgable. Good customer service so far.
2025年7月4日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Thank you for your kind review! We're really glad to hear our team made the experience smooth and supportive for you and your dad. If you need anything else, we're always happy to help.
Warm regards,
The Eden Mobility Team
mobility scooter
I ordered a mobility scooter. Unfortunately on the first use it proved to be faulty.i returned tge same and git an exchange for a different scooter with no hassle.Mick Davey at the scunthorpe branch could not have been more helpful and apologetic.he ensured everything was OK and when we picked the scooter up,he helped us dismantle and put in the boot
.He is a very helpful and knowledgeable man, first class service
2025年7月3日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Thank you for sharing your experience. We're sorry to hear your first scooter had an issue, but we're very glad Nick at our Scunthorpe branch was able to resolve it quickly and smoothly for you. His helpfulness, knowledge, and care truly reflect the service we aim to provide.
We appreciate your kind words and are pleased you’re now happy with your new scooter. If you need anything else, we’re always here to help.
Warm regards,
The Eden Mobility Team
Total service.
Absolutely fantastic service from all the sales team if your looking for a Scoozy or any mobility scooter give these guys a call they will help you I went to a few companies but these guys gave me the time to make the right decision 100% recommendation.
Then my Scoozy turned up this morning I had a ride around the Close I had actually driven one as a mate of mine has one absolutely brilliant the great bit of kit love it.
2025年7月1日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Alan,
Thank you for your lovely review!
We're glad you had the time and information to make the right decision for you and we're so glad your loving your new Scoozy, it truly is a magnificent device,
Thank you,
The Eden mobility team
staff are very welcoming lovely and…
staff are very welcoming lovely and polite also they are very helpful so would recomend
2025年6月28日
自発的なレビュー
Utterly Brilliant Service! Thanks so much
I today had the pleasure of meeting Jamie Lewis. What a wonderful chap you have working for you. He rang me before he came to let me know when he would be at my home and he arrived with a smile despite the horrendous traffic and road works he faced.
Jamie was very thorough in his explanation of the scooter he delivered and was so incredibly patient and understanding of my needs.
From start to finish I felt very reassured, and Jamie answered all my many questions and there were lots!
From being a very independent lady, due to health reasons I now need help with my mobility so this was all very daunting for me. Having spoken to Aimee first in the sales department who very carefully and thoroughly went through all the options, to the delivery of the scooter today and Jamie's help, I would not hesitate in recommending Eden Mobility to anyone. Jamie and Amiee are both an absolute credit to Eden Mobility. A truly professional, understanding, patient company who really do have people's needs at the heart of their company.
Thank you, Jamie, Amiee and Eden Mobility, for giving me my independence and freedom back.
2025年6月25日
自発的なレビュー
Eden Mobility - Scunthorpe からの回答
Hi Ni,
Thank you so much for your beautiful review, it truly means the world to us. We’re so pleased to hear that both Aimee and Jamie made your experience such a positive and reassuring one, especially during what must have felt like a big and emotional step.
Jamie’s kindness and patience, even after battling traffic, and Aimee’s thoughtful guidance over the phone are exactly the kind of care we aim to provide every day. We’re absolutely thrilled that your new scooter has helped restore your independence. That’s what it’s all about!
We’ll make sure your lovely words are shared with the whole team. Thank you again for your trust and recommendation, we’re always here if you need us.
Warmest wishes,
The Eden Mobility Team
Eden Mobility - Scunthorpe からの回答
Thank you for your kind review.
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