Great communication with Eden windows office team. Installation team arrived promptly and have made a great job of the front door. We’re really pleased with the quality of the door and locks.
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レビュアーのコメントを見てみましょう
Eden Windows were great from start to finish for a set of patio doors! Grant from the installation team was really efficient, communicative and professional doing a fantastic job. Andrew who led me th... もっと見る
企業が回答しました
All the staff, Dan, Tony, Lee, Jamie and Harry have been , efficient, helpful and really professional. The communication has been great and the workmanship is to a really high level. I’m loving the do... もっと見る
企業が回答しました
Used Eden windows to supply and fit our front door. Found them very efficient, delivering on time, and ensuring we were kept updated on the delivery process. The salesperson was very helpful, providin... もっと見る
企業が回答しました
企業情報
当該企業による記述
Visit our Orpington showroom to experience our range of premium aluminium and Evolution windows and doors. Our aluminium system is exclusively ours and manufactured in Tewkesbury, delivering slim sightlines, precision engineering, and outstanding performance. Alongside this, we showcase Evolution timber alternative windows and doors, Signature aluminium doors, Solidor composite doors, bifold doors, and sliding doors, suitable for both modern and traditional homes. We also specialise in replacement roofs and frames, offering a high quality solution to upgrade existing conservatories and glazed spaces without the need for a full rebuild. Our experienced team is on hand to provide clear, friendly advice with no pressure. A showroom visit allows you to see the finishes, detailing, and build quality up close, with expert guidance tailored to your home. If you are improving a home in the South East or South London, we would love to welcome you to our Orpington showroom and help bring your ideas to life.
連絡先
45 Leesons Hill, , BR5 2LF, Orpington , 英国
- 0800 884 1999
- sales@edenwindows.co.uk
- www.edenwindows.co.uk
4.6
優良
361件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great communication with Eden windows…
Great communication with Eden windows office team. Installation team arrived promptly and have made a great job of the front door. We’re really pleased with the quality of the door and locks.
2026年9月12日
Happy Customer
All the staff, Dan, Tony, Lee, Jamie and Harry have been , efficient, helpful and really professional. The communication has been great and the workmanship is to a really high level. I’m loving the doors!
2026年9月2日
自発的なレビュー
Eden Windows からの回答
Thank you, Jo, for your wonderful review. We’re delighted you’re loving your new doors and that you received such great service throughout.
We’ll be sure to share your kind comments with Dan, Tony, Lee, Jamie and Harry—they’ll really appreciate them.
Thank you for choosing Eden Windows.
Replacement Windows.
I recently had my windows replaced by Eden Windows. As a remote home owner, this was not the easiest of projects to manage but the whole process from start to finish was seamless and communication between Eden, myself, my tenants and fitters was outstanding.
From the initial quote to installation Eden displayed professionalism and a high standard of workmanship.
The resulting new windows are very much appreciated by my tenants and will add value to my property.
I would be happy to recommend Eden Windows to anyone looking for replacement windows. Many thanks indeed.
2026年6月15日
自発的なレビュー
Eden Windows からの回答
Thank you so much for your wonderful review, Donna.
We really appreciate the trust you placed in Eden Windows, especially while managing the project remotely. It is great to hear that communication between you, your tenants, our office team and the fitters made the whole process seamless from quotation through to installation.
We are delighted that your tenants are pleased with the new windows and that you are happy with the quality of the workmanship and the finished result.
Thank you again for choosing Eden Windows and for recommending us. Your kind comments mean a great deal to the whole team.
Best wishes,
Team Eden
Substandard door installation, unprofessional, untrustworthy company
Eden did not fit our replacement composite door with the due care and attention required to ensure correct fit in November 25, consequently our door is not fitted square, level or plumb, gaps all around, drafty with daylight visible. Door and frame both have significant bows that are above manufacture tolerance and the frame is twisted in the door opening. Eden tried to conceal all this from us but the truth is, their installation is non compliant breaching building regs as we later found out through our own independent assessment, our complaint was escalated to Certass for their investigation & they agreed our installation is NON COMPLIANT.
Eden have had several opportunities to put installation right but they cannot as the door and frame require replacement. We do not have to allow Eden any further opportunities for further inspections or work under Consumer Right Act.
We agreed to manufacture (Forte) inspection as we intended to use their report as further evidence in our legal claim but had our concerns regarding their impartiality, we therefore requested a discussion with Forte prior to their attendance calling 6 times to speak to them, they did not return any of our calls, we lost trust in Forte as well as Eden so did not allow the assessment.
The door lock has become unreliable, it jams & won’t unlock and have been locked out many times. We’ve paid £2500 for a door we cannot use & is very drafty, substand fit.
We have requested refund under consumer rights act but Eden will not comply & has dragged this matter on unnecessarily for nine months now. We do not want Eden to carry out any further work for us, why would we!!!
Dont believe their “SPIN” they have detailed in their reply below, They have lied to us, used underhanded tactics & tried repeatedly to pressure us into allowing them to carry out more work. We do not want this untrustworthy, unprofessional company to carry out any more work for us. We have no alternative other than to instigate a legal claim now to get our refund, plus cost and are in process of proceeding with this. We told Eden not to contact us any further but they have not respected this & have continued with their harassment via email.
Very stressful & appallingly situation to find ourselves in through no fault of our own.
Do not use this company.
2025年11月11日
自発的なレビュー
Eden Windows からの回答
We are sorry that this matter remains unresolved, but we do not accept the account or allegations presented in this review.
Eden attended the property, investigated the concerns raised and engaged with the Certass process. During Eden’s inspection, the door slab was assessed as being within the manufacturer’s stated tolerances. As the customer disputed that assessment, we arranged for Forte, the product manufacturer, to carry out its own technical inspection of the door and installation.
The customer agreed to the manufacturer’s inspection in writing and asked Eden to arrange it. An appointment was obtained, and confirmation of access was requested on several occasions. The customer subsequently withdrew permission for the inspection to proceed, preventing the manufacturer from inspecting the original installation in situ or issuing its technical findings.
When locking difficulties were later reported, Eden also offered a separate service attendance specifically to investigate that issue. This offer was not accepted.
The review relies on a report commissioned privately by the customer. Despite our written request, Eden was not provided with the complete report, photographs or supporting evidence. The contractor was appointed by the customer and was not a jointly instructed independent expert.
We strongly reject the allegations that Eden concealed information, lied, used underhanded tactics or harassed the customer. Our correspondence concerned efforts to arrange inspections, investigate the reported issues and offer a route towards resolution.
It is therefore incorrect to suggest that Eden refused to investigate or assist. Eden repeatedly offered further inspection and remedial involvement but was not permitted to complete that process.
Very nice staff and good results
Very nice staff and good results. I changed my mind about the design of the door three times and Adam was so understanding, he did the new design and calculated the new cost without any problems. The fitter Jamei was also very nice and hard worker, very tidy and kept his workspace tidy, every time he finishes astage in the installation he takes the tools and materials to the car and and keeps his workspace free for the new material that he brings from the car. He left the door and area spotless. Very happy with the door and the staff in the office.
2026年7月2日
Eden Windows からの回答
Thank you so much for your lovely review, Muna.
We are delighted to hear how pleased you are with your new door and the service you received from everyone at Eden Windows.
Adam will really appreciate your kind comments. We understand that choosing the right design can take time, so it is great to know he was patient and helpful while you considered the different options and costs.
We will also make sure Jamie sees your feedback. He takes great pride in keeping his working area clean, tidy and organised throughout an installation, and it is wonderful to hear that this stood out to you.
Thank you again for choosing Eden Windows. We hope you enjoy your new door for many years to come.
Team Eden
Experienced fitters
Professional consultation. Friendly experienced fitters. Always ready to assist and adapt to changes
2026年6月17日
自発的なレビュー
Eden Windows からの回答
Thank you for your kind review, Anton.
We are delighted to hear that you were pleased with the professional consultation and the service provided by our fitting team.
Our fitters always aim to be friendly, experienced and flexible throughout the installation, so it is great to know they were able to assist and adapt when needed.
Thank you again for choosing Eden Windows.
We had half our windows replaced by the…
We had half our windows replaced by the same team around 2019 and we're still very pleased with them. So we've just had the rest of the house done. Once again we were kept well informed through the process of design and ordering and the work was carried out with minimal fuss and mess.
2026年4月14日
自発的なレビュー
Eden Windows からの回答
Thank you for coming back to Eden Windows, Caroline, and for taking the time to leave such a lovely review.
It is wonderful to hear that you were still so pleased with the windows we installed in 2019 that you chose us again to complete the rest of your home.
We are also delighted that you felt well informed throughout the design and ordering process, and that the installation was completed with minimal disruption and mess.
Thank you again for your continued trust in Eden Windows. We hope you enjoy your new windows for many years to come.
Team Eden
Friendly and efficient service
Friendly and efficient service. Window fitted exactly as requested. Fitters v polite and friendly. Highly recommended
2026年6月9日
自発的なレビュー
Eden Windows からの回答
Thank you Nicki, we really appreciate your lovely review.
It is great to hear you found the service friendly and efficient, and that your window was fitted exactly as requested. We will pass your kind comments on to the fitting team.
Thank you for recommending Eden.
Team Eden!
Team Eden!
Professional from start to finish
Professional from start to finish. Good price for my door. Professional service, installation and clean up after.
2026年6月4日
Eden Windows からの回答
Thank you Simon, we really appreciate your kind review.
It is great to hear you were happy with the service from start to finish, along with the price, installation and clean up afterwards. We hope you enjoy your new door.
Team Eden!
Eden Windows からの回答
Thank you, Keith, for taking the time to leave a review. We're delighted to hear that you were pleased with both the quality of our products and the service you received.
Providing high quality installations alongside excellent customer service is what we strive for, so it's great to know we delivered on both.
We really appreciate your recommendation and your custom. Thank you for choosing Eden Windows.
Team Eden!
Eden windows were very helpful in…
Eden windows were very helpful in trying to make our project work. They listened to our ideas and were able to come up with a solution which we were all happy with!
2025年9月22日
Eden Windows からの回答
Thank you for taking the time to share your feedback.
We're delighted to hear that our team listened to your ideas and worked closely with you to find a solution that helped bring your project to life. Every home is different, and finding the right balance between design, practicality and budget is something we take great pride in.
We appreciate your comments and are pleased that we were able to achieve an outcome that everyone was happy with. Thank you for choosing Eden Windows, and we hope you enjoy your new installation for many years to come.
Team Eden!
The fitters were very polite and…
The fitters were very polite and responsive, they were time efficient, and have done a brilliant job. The windows themselves are excellent, regards to look and function. Would highly recommend!
2026年6月2日
Eden Windows からの回答
Thank you, Mr Deacon, for taking the time to leave such a positive review.
We're delighted to hear that our fitters were polite, responsive and worked efficiently throughout your installation. It's great to know you're pleased with both the appearance and performance of your new windows, as well as the quality of the workmanship.
Your recommendation means a great deal to us and we'll be sure to pass your kind comments on to the installation team.
Thank you for choosing Eden Windows.
Team Eden!
Be careful
I contracted with Eden Windows (edenwindows.co.uk, run by Mr Stewart Kelly) and paid a deposit. The work was not completed to contract. I successfully pursued a County Court claim and obtained a judgment which remains unsatisfied.
High Court Enforcement Officers attended the Eden Windows-branded premises in Leesons Hill in April 2026 but were unable to recover the debt.
The company I contracted with used the same branding, website, email addresses and phone numbers as the company operating from the Leesons Hill address. Companies House records show both companies were run by Mr Stewart Kelly.
Solicitors acting for the Eden Windows-branded Leesons Hill business then wrote to me asserting that “Eden Windows” is a “non-entity”.
Potential customers can draw their own conclusions. Based on my experience, I would strongly caution anyone considering using this business.
In response to Eden windows reply I only add that my review reflects my genuine experience and is based on matters capable of documentary proof, including Companies House Records, the County Court Judgment, enforcement action and correspondence received.
2026年4月9日
自発的なレビュー
Eden Windows からの回答
Thank you for taking the time to leave a review. As you are well aware, this review is not an accurate reflection of events.
It is not our policy to discuss specific customer matters on a public platform. Please contact us directly should you wish to discuss this matter further.
It is not our policy to discuss individual customer matters on public platforms and we will not engage in further public commentary regarding this case.
Any future correspondence should be directed through the appropriate legal or formal channels.
Every effort to make things right by Eden Windows 💝
Having given Eden Windows 2 stars we can give them 5 stars for the very hard work they did to make our windows into something quite joyful to use. Endless visits to get everything right and working correctly. Well done Eden Windows. Your staff were always exemplary. And now the product is also working well after the corrections. Thank you so much. Even when something goes wrong the effort to put things right is a valuable asset in a company. Brilliant. I have already made recommendations to my friends to get their windows from Eden Windows into Orpington.
2025年5月11日
自発的なレビュー
Eden Windows からの回答
Thank you Tony & Esther for updating your review. We really appreciate you recognising the effort the team put in to getting everything resolved properly for you.
Whilst it is always our aim to get everything perfect first time, we also believe the true measure of a company is how it responds when challenges arise. We are so pleased to hear that your windows are now working exactly as they should and have become a joy to use.
Your kind comments about our staff mean a great deal to us, and your recommendations to friends in Orpington are genuinely appreciated. Thank you again for giving us the opportunity to put things right.
Team Eden!
Really good experience with eden and really recommend using them
Really good experience with Eden. Right from the first phone call they were understanding with delaying the visit when originally pencilled in, flexible to viewings, really thorough with measurements and great installation with a great final product. I will be using Eden again as they have been brilliant. Great value, great staff and great quality throughout the process.
2026年4月27日
Eden Windows からの回答
Thank you Alex for your fantastic review. We are delighted to hear you had such a positive experience with Eden from start to finish.
It is great to know the team were flexible and accommodating throughout the process, from the initial appointment through to the final installation. We always aim to provide a smooth experience alongside a high quality finished product, so your comments really mean a lot to us.
We truly appreciate your recommendation and look forward to working with you again in the future.
Team Eden!
If there was a 0 rating that's what…
If there was a 0 rating that's what they'd of got.
Terrible company
It will be a year in August 25 that we paid in full for patio doors and there still not finished
2026年4月21日
自発的なレビュー
Eden Windows からの回答
We are sorry to hear about your experience and would really like to look into this further for you. Unfortunately, we have been unable to locate your account details from the information provided in the review.
Please could you email some further information, such as your surname, postcode or contract number, to [customerservice@edenwindows.co.uk](mailto:customerservice@edenwindows.co.uk) so we can investigate this properly and provide you with an update regarding the outstanding works.
We look forward to hearing from you.
From our initial enquiry
From our initial enquiry, the whole process was very prompt & professional.
Samantha's consideration of design was very much appreciated.
Thrilled with the window itself and happy with each member of the team who assisted from start to finish.
2026年4月20日
Eden Windows からの回答
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with Eden Windows from your initial enquiry right through to completion.
Samantha will be especially pleased to hear your kind comments regarding the design process, and we are thrilled that you are so happy with your new window. It is also fantastic to know that every member of the team provided a professional and positive experience throughout.
Thank you again for choosing Eden Windows and for taking the time to share your feedback.
Team Eden!
AMAZING JOB
Eden windows were recomended to us through friends and right from the very start of the process all the staff at Eden Windows have been fantastic. They made it easy, they worked to our complicated schedule -
which as a family run business running from our home was so very important to us. Lee and Ryan were fantastic throughout the whole fitting process, they kept things tidy and worked in a professional and organised manner. The whole process has been beyond our expectations. Thank you guys !
2026年4月9日
自発的なレビュー
Eden Windows からの回答
Hi Maddy,
Thank you so much for your lovely review. It means a lot that you were recommended to us by friends, and even more that the whole experience lived up to and went beyond your expectations.
We know how important flexibility can be when you are running a family business from home, so I am really pleased the team made the process easy and worked around your schedule. I will make sure Lee and Ryan see your kind words as well. They take real pride in keeping everything tidy, organised and professional throughout.
Thank you again for choosing Eden Windows and for taking the time to share your experience.
Team Eden!
Excellent work!
Lee and Ryan completed the installation of my new windows and doors professionally and efficiently. They were friendly and approachable and ensured everything was perfect and cleaned up everywhere on completion.
2026年3月19日
自発的なレビュー
Eden Windows からの回答
Hi Emma,
Thank you so much for your kind words, it really means a lot to the team.
Lee and Ryan will be especially pleased to hear this. We pride ourselves on not just the quality of the installation, but also the care taken in your home and the final finish, so it is great to know that came through.
We really appreciate your recommendation and your trust in us.
Team Eden!
Good Experience
Eden Windows once again provided good quality workmanship and fitters who knew what they were doing and were professional and courteous. They did a great job and we are very pleased. We have and will continue to recommend Eden Windows
2026年3月12日
自発的なレビュー
Eden Windows からの回答
Dear Mr Satterford,
Thank you for your kind words and for taking the time to share your experience. It means a great deal to our whole team to know that the workmanship and professionalism of our installers stood out once again.
We are especially grateful for your continued recommendation of Eden Windows. Customers like you are the reason we work so hard to deliver the right result every time.
Thank you again for your trust in us.
Team Eden!
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