eFlow レビュー 

eFlow からの回答

2024年8月9日

Hi Frank,

Thank you for bringing this issue to our attention, and we sincerely apologise for the inconvenience you’ve experienced. We are also sorry to hear that you did not receive a proper explanation.

We understand how frustrating it must be to see charges for journeys you didn’t make. We would like thoroughly investigate how these incorrect charges occurred.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We’ll ensure that your current concern is addressed promptly and transparently.

Once this is solved, we hope you reconsider and keep your account open.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年8月9日 に更新

Hi John,

Thank you for taking the time to share your positive experience with us.

We're happy to hear that Eddie was able to assist you in setting up your account and reducing your fine. Providing excellent customer service is our top priority, and it’s wonderful to know that Eddie made a positive impression.

Your feedback is greatly appreciated and will be passed along to Eddie and the team. If you need any further assistance in the future, please don't hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年8月8日

Hi Darragh,

Thank you for taking the time to share your positive experience with us.

We are delighted to hear that Eddie provided you with excellent assistance over the phone. We strive to offer the best customer service possible, and feedback like yours reassures us that we are on the right track.

Your kind words will be passed along to Eddie and the rest of our team. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年8月7日

Hi Aine,

Thank you for reaching out to us with your concerns regarding the toll penalty charges. We understand your frustration and apologise for any inconvenience this situation has caused.

Please be aware that the registered owners' information is obtained from the NVDF (National Vehicle & Driver File) database managed by the DVCSD (Driver & Vehicle Computer Services Division) in Shannon. If your address has changed or is wrong, please contact them to correct it. Once their system has been updated, ours will immediately follow.

We understand that the penalty amount can seem disproportionate, however, the penalty fees are set to encourage timely payment and compliance with toll regulations. Please keep in mind that we at eFlow are always ready to help in such situations, so please do not hesitate to contact us and we will do our best to assist.

The current toll system is designed to streamline traffic and reduce congestion on motorways. While toll booths are a traditional method, automated systems are increasingly used worldwide for their efficiency and convenience.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年8月5日

Hi Naomi,

Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年8月5日

Hi Ankita,

Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年7月30日

Hi there,

Thank you for sharing your positive experience with our customer service team! We are delighted to hear that you decided to open an account with eFlow.

At eFlow, we strive to provide exceptional service and ensure a smooth experience for all our customers. It’s wonderful to know that our team could assist you effectively and help you resolve the penalty issue.

We will forward your nice feedback!

If you have any further questions or need additional support with your new account, please don’t hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月30日

Hi there,

Firstly, please accept our deepest condolences for your loss. We understand that this is a difficult time for you and your family, and we truly appreciate you taking a moment to share your experience.

We are glad to hear that you had a positive interaction with our team during such a challenging period. At eFlow, we are committed to providing compassionate and effective support, especially in times of need.

We will forward your nice feedback to Eddie!

If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月29日 に更新

Hi Nikodem,

Thank you so much for taking the time to share your positive experience about our webchat service!

We are happy to hear that you had a great interaction and that we could assist you effectively. We will forward your nice feedback to Alya.

If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月26日

Hi Oisin,

Thank you so much for your kind words! We're happy to hear that you had a positive experience with our customer service team.

Your feedback means a lot to us and motivates us to keep providing excellent service. If you need anything else, don't hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月24日 に更新

Hi Tim,

Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月22日

Hi Mark,

Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Eddie!

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年7月18日 に更新

Hi V Cubble,

Thank you for contacting eFlow and for sharing your experience, of course, we are disappointed to hear this. Please accept our apologies for any inconvenience caused.

Please note that Euro Parking Collection are a pan-European collection agency, authorised by eFlow to collect unpaid M50 tolls and penalties for vehicles registered outside of the Republic of Ireland.

In regard to any notice you may have received, you will need to liaise with EPC direct.
You can call them on the following number: +44 (0)20 7288 9740.
Or if you wish to make a dispute, you can use this link: www.epcplc.com/communication/

For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年7月16日

Hi there,

Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience and receiving your 5 Star review!

We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.

If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年7月10日

Hi Phil,

Thanks for contacting eFlow and submitting your comments. Phil, I'm sorry but there is currently no app available for making a payment on our website, eflow.ie.

If you are a tourist, we have easy and convenient ways to make a toll payment. You can find further information here: https://www.eflow.ie/faqs/tourist-information/

If you have any other questions in relation to your query, we would be delighted to help, You can get in touch via any of our contact channels, here is a link with all of our contact details: https://www.eflow.ie/contact-us/

Have a good evening,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年6月20日

Hi there,

Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Niamh!

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年6月18日

Hi Dympna,

Thank you for contacting eFlow and for taking the time to let us know about your experience.
Your feedback and comments are extremely concerning to us, we are disappointed to hear all of this. Please accept our apologies for the error and for any frustration and inconvenience caused to you.

We would certainly like to look into this matter further and make sure that the correct tag holder is sent to you as a matter of urgency. As we are unable to investigate this matter further here on Trustpilot, would you mind reaching out to us via out other contact channels?

You can find a full list of our contact details here: https://www.eflow.ie/contact-us/ You can also reach out via Facebook or Twitter. We look forward to hearing from you.

Many thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年6月11日 に更新

Hello, James.

Thank you for contacting eFlow and writing a review for us.

We're glad to hear about your great experience! We will forward your nice feedback to Niamh.

If there is anything further we can do for you, please let us know; our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

eFlow からの回答

2024年5月29日

Hi Fiona,

Thank you for contacting eFlow and for taking the time to leave your feedback. We are sorry to hear your comments at this time. Here at eFlow, we are always ready to help and support with any concerns our customers may have.

Fiona, if your case has been passed to our Solicitors, you will need to liaise directly with them. If that is not the case, please contact us and we will be happy to investigate this matter further for you.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.

Thanks,
Pauline,
eFlow Customer Service.

eFlow からの回答

2024年5月26日

Hi David,

Thank you for contacting eFlow and for taking the time to leave us a review. We're sorry that you had a bad experience.

At eFlow, we are always ready to help and support with any concerns our customers may have. If your query still needs to be addressed, we would like to investigate it for you.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues on Trustpilot.

Thanks,
Keith
eFlow Customer Service