Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time! On the return journey kept an I out for eflow Toll, d... ãã£ãšèŠã
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Called eflow today as I had outstanding penaltyâs that Iâve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... ãã£ãšèŠã
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Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... ãã£ãšèŠã
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If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... ãã£ãšèŠã
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Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublinâs M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
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P.O. Box 13294, South City DSU, Cork., FCK7528, ã¢ã€ã«ã©ã³ã
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
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Travelling to Killarney from NorthâŠ
Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time!
On the return journey kept an I out for eflow Toll, didn't see any. Received a standard toll request from EPC by post a month later. Paid by bank transfer the 3.80 plus the 4 euro penalty.
This toll system is complete S..t for visitors. Lovely holiday, great people, great country!
2026幎9æ1æ¥
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eFlow ããã®åç
Hi Paul,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Appalling customer service throughoutâŠ
Appalling customer service throughout my recent interactions. No compromise offered. No coherent explanation as to why my charge went from â¬2.60 to⬠3.20 without a single notification that was going to happen. I will take my 2x daily tolls elsewhere
2026幎10æ6æ¥
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eFlow ããã®åç
Hi Paul,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Non-Republic of Ireland drivers BEWARE.
If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive a penalty notice. And don't bother trying to communicate with EFlow because they have passed the 'debt' on to EPC for collection and cannot help you.
2026幎10æ3æ¥
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eFlow ããã®åç
Hi UK Driver,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Eflow app/ website is a waste of timeâŠ
Eflow app/ website is a waste of time money racket doesn't work, wasted a hour of my life trying to make a payment and see if or what I owe, constantly telling me my car is already registered and them won't let me proceed
To think people are getting payed good money to provide this service ð¡ð¡ð¡ð¡ð¡
2026幎9æ24æ¥
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eFlow ããã®åç
Hi Stephen,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I called eFlow wondering why I had beenâŠ
I called eFlow wondering why I had been fined twice. Lee was one of the most helpful person ever. Best costumer service Iâve ever received.
2026幎9æ14æ¥
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eFlow ããã®åç
Hi Customer,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Lee was so helpful and polite â weâll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
What a joke
What a joke - paid and outstanding toll, tried to set up online account, canât do that as outstanding toll, tried to pay online eflow toll on same day - unable to pay. Just phoned got through to a person - I think it was Tina or Cochina - about as much use a chocolate fire guard. Canât take payment as I am not vehicle owner, due to GDPR - so I stated I have to get the guy who is currently in a safety harness out of this extremely deep hole, take off all the safety gear, stop the job - because you want permission for me to talk to you to pay the toll. Beggars belief. Not surprised this country has gone to the dogs⊠or is it on a lunch break or just full term sick. Disgraceful jobsworth company.
2026幎8æ26æ¥
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eFlow ããã®åç
Hi Helen,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I opened an account last week and justâŠ
I opened an account last week and just this evening I was asked how was my experience.
I answered the mail with my response and my concerns and guess what âŠ. Page not found !!!! Because it was a two star reviewâŠ
2026幎8æ4æ¥
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eFlow ããã®åç
Hi Shane,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Seriously
Seriously, Iâve spent 20 minutes trying to register an account. It will not let me complete it. Iâve tried several times. Get your act together- youâre charging enough money to have a properly functioning website.
2026幎7æ26æ¥
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eFlow ããã®åç
Hi Derek,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
If I could give zero stars I would
If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had resolved , but kept taking substantial amounts of my money from account when it was clarified on the first call that it was a mistake. I will never ever deal with them again for as long as I am on the earth. Iâm extremely displeased by the lack of communication and understanding the customer service team provided to me. Only for the fact I had to shout down the phone about another random payment being taken, I got the refund. Clearly the customer service department is not on the same page about anything and clearly did not follow up or query why it was an issue
2026幎7æ10æ¥
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eFlow ããã®åç
Hi Ailish,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I recommend avoiding this company
I recommend avoiding this company. Customer support is unhelpful. I asked for payment details for my invoice outside the app, via bank transfer, or by post. But this option is simply not available! Before I could even finish my message, the agent simply closed the chat without answering all my questions!
2026幎6æ21æ¥
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eFlow ããã®åç
Hi Volodymyr,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Secret - You can't pay from outside Ireland -
I tried multiple times to make a payment without success. I contacted chat for help - I was told "try again later" or go into a shop with payzone or call by phone. I replied that I was in the United States. I call several times and did not reach a huma (only silence after an abbreviated ring). Finally I tried using VPN to spoof an Irish location. That worked. Clearly the system is set up not to accept payment from outside Ireland. Why could the help person not tell me that. Terrible design and even worse "help"
2026幎6æ12æ¥
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eFlow ããã®åç
Hi Frank,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. Weâd like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, weâll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Was speaking to a man called Joe thisâŠ
Was speaking to a man called Joe this evening on live chat , so so so helpful and straight to the point to sort out an outstanding bill that I had an issue with , very helpful and understanding should receive something from his employer for how helpful he was!!
2026幎6æ3æ¥
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eFlow ããã®åç
Hi Connor,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Joe was so helpful and polite â weâll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
really great customer service fromâŠNiamh at eflow
really great customer service from Niamh, nothing was a problem and everything got sorted out very quickly
2026幎5æ25æ¥
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eFlow ããã®åç
Hi Philip,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Really good customer service viaâŠ
Really good customer service via webchat, Katie was very helpful.
2026幎5æ15æ¥
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eFlow ããã®åç
Hi Donna,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Katie was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
eFlow ããã®åç
Hi Sinead,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Katie was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I canât commend highly enough the chatâŠ
I canât commend highly enough the chat on the website. I spoke with Niamh and she cleared up all my questions and queries efficiently and kindly⊠Delighted to have chatted with her - sheâs a credit to her team !
2026幎5æ1æ¥
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eFlow ããã®åç
Hi Francez,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I had a few querys relating to billing
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all issues so quickly, but most importantly to me anyway she was so super friendly and nice, it goes a long way these days, absoloute pleasure to deal with!! :)
2026幎5æ1æ¥
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eFlow ããã®åç
Hi Olly,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Niamh was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great customer service by Katie thanks
2026幎4æ27æ¥
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eFlow ããã®åç
Hi Karen,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Katie was so helpful â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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I had a very positive experience with Lorena from M50 Tall Customer Service. She was extremely helpful, professional, and efficient throughout the entire interaction. Lorena took the time to clearly explain everything and made the process straightforward and stress-free. Her response time was excellent, and she genuinely went above and beyond to resolve the issue quickly. Overall, the service was friendly, knowledgeable, and highly professional. I would be very happy to deal with Lorena again and confidently recommend her to others.
2026幎4æ27æ¥
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eFlow ããã®åç
Hi Liudmila,
Thank you so much for your lovely feedback!
Weâre really happy to hear that Lorena was so helpful and polite â weâll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Expensive, but good customer service
Expensive for what it is if you use the tag. But the customer service is very helpful
2026幎4æ8æ¥
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eFlow ããã®åç
Hi Victor,
Thank you so much for your lovely feedback!
We are happy to hear you had an overall positive experience with our customer service team.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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