The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... もっと見る
企業が回答しました
Placed the order online, received a text message shortly after saying the order is ready for collection. The shop assistant was awseome, helped answer some mpre question
企業が回答しました
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used thoug... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
連絡先
42 Wollongong Street, 2609, Fyshwick, オーストラリア
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
優良
7038件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The product and price is great
The product and price is great. The delivery is terrible. Nearly every time I have a delivery through them I have to contact them as the parcel is stuck at their depot.
2026年6月17日
Elite Supps からの回答
Hey Jenny
Thank you for taking the time to leave your feedback. We're glad to hear you're happy with our products and pricing, but we're sorry to hear the delivery experience hasn't met your expectations.
We understand how frustrating it can be when a parcel appears to be delayed in transit. While we aim to have orders delivered as quickly as possible, our free standard shipping service can take up to 10 business days. After reviewing your order, we can see that it was still within this estimated delivery timeframe.
That said, we appreciate your feedback regarding the courier experience, as we understand that tracking updates can sometimes be concerning when a parcel remains at a depot for a period of time. We'll continue to pass this feedback on to our delivery partners.
Thank you again for your support, and we hope to provide you with a smoother delivery experience in the future.
Elite Supps
Elite Supps からの回答
Hey Brooke
We're so happy to hear you received quick delivery and love the product! We appreciate your feedback.
Elite Supps
Well I ordered the copper water bottle…
Well I ordered the copper water bottle and instead I got the battery shaker bottle. I specifically ordered the copper water bottle as I wanted one. So don’t know how I can get this fixed
2026年6月17日
Elite Supps からの回答
Hi Alex
We do apologise for the mix up. Please email us at enquiries@elitesupps.com.au and we can assess this for you.
Thanks so much! Talk soon.
Elite Supps
I got water bottles instead of a shaker…
I got water bottles instead of a shaker when I bought the mystery shaker??
2026年6月17日
Elite Supps からの回答
Hi Sophie
I can see that you selected a mystery shaker/bottle on your order.
We do apologise for any confusion but this means you could get either a shaker or a bottle, this a random mystery selection.
Elite Supps
Elite Supps からの回答
Hey Isabella
We're so glad you enjoyed your experience and our products! Thank you for your wonderful feedback.
Elite supps
Elite Supps からの回答
Hey Kai
We are so glad your package arrived quickly and was of great quality. Thank you for your positive feedback!
Elite Supps
Elite Supps からの回答
Hey Karolina
So glad you are happy with everything! We look forward to you shopping with us again!
Elite Supps
Excellent products and fast delivery
Excellent products and fast delivery. Easy website to shop on
2026年6月17日
Elite Supps からの回答
Hey Claire
We're thrilled you enjoyed our products and shopping experience. Your positive feedback means a lot to us!
Elite supps
Flawless
Everything was so quick and easy, between navigating the website to delivery was flawless
2026年6月17日
Elite Supps からの回答
Hey Hayden
We're so glad to hear your experience was quick and easy, from browsing our website to receiving your order. We appreciate your kind words!
Elite Supps
great service great products
2026年6月10日
Elite Supps からの回答
Hey JJ
We appreciate your high rating! We are so glad you are happy with our products and service. We aim to keep providing excellent experiences!
Elite Supps
I am extremely disappointed with both…
I am extremely disappointed with both the condition of the parcel I received and the response I have received from your team regarding this matter.
I purchased products from Elite Supplements in good faith, expecting them to arrive in the condition advertised and fit for use. Instead, I received a damaged parcel. What is even more frustrating is that I am now being told that this is somehow my responsibility because I did not purchase “Easy Protection” at checkout.
I find this position completely unacceptable.
As the retailer, Elite Supplements accepted my payment and entered into a contract to supply goods in satisfactory condition. Whether the damage occurred during packing, handling, dispatch, or delivery by Australia Post is not something that should become the consumer’s problem to investigate. I did not contract Australia Post directly, Elite Supplements did.
It is unreasonable to expect customers to spend their time chasing delivery companies, gathering evidence, or determining where the fault occurred. That responsibility sits between Elite Supplements and its chosen delivery provider.
The suggestion that I should have purchased additional protection to receive basic customer support when a parcel arrives damaged is particularly disappointing. Customers should not be required to pay extra simply to ensure they receive goods in acceptable condition.
I have spent enough time dealing with this issue already and do not intend to waste any further time being passed between parties or debating who is responsible. I am seeking an immediate resolution in the form of either:
A replacement of the damaged product(s), expressed posted in good condition or
A full refund for the affected item.
I expect Elite Supplements to take ownership of this matter and resolve it promptly. If a satisfactory resolution is not provided, I will have no choice but to escalate the matter through the appropriate consumer protection channels.
I would appreciate a response and resolution as soon as possible.
2026年6月16日
Elite Supps からの回答
Hi Sara,
Thank you for taking the time to share your concerns. We're genuinely sorry to hear about the condition your parcel arrived in and understand how frustrating this experience has been.
We appreciate your perspective and understand why you feel disappointed with the situation. Please be assured that we're not trying to shift responsibility or make this process more difficult than it needs to be.
Our Easy Protection option is designed to allow us to immediately resolve issues such as damage, loss, or theft without requiring any investigation. When this protection has not been selected, we are required to follow our carrier claims process before we can authorise a replacement or refund for damage that has occurred during transit.
As the retailer, we do work with our delivery partners to investigate these situations; however, we do require supporting evidence that the damage occurred while the parcel was in the carrier's possession. This is why we have requested documentation from Australia Post confirming the parcel was received damaged or that the damage occurred during transit.
Once we receive this information, we will gladly review your claim and work towards an appropriate resolution as quickly as possible.
We understand this is not the outcome you were hoping for, but we do need to follow the required claims process in circumstances where shipping protection was not selected.
We appreciate your patience and look forward to receiving any supporting documentation from Australia Post so we can continue assisting you.
Elite Supps
Elite Supps からの回答
Hey Zac
We are so glad you enjoyed our pre-workout and supplements! We appreciate your positive feedback.
Elite Supps
Product range and the sales are great
Product range and the sales are great. My only issue is that the delivery times vary greatly and take longer than the alternative options online.
2026年6月16日
Elite Supps からの回答
Hey Damian
Thank you for your feedback and for your kind words about our product range and sales we're so pleased to hear that!
We're sorry to hear that you were disappointed with the delivery time. We can see that standard shipping was selected for your order, which has an estimated delivery timeframe of 3–10 business days. Your order was delivered within this estimated window, although we understand it may have been longer than you were hoping for.
We appreciate your feedback, as we're always looking for ways to improve our delivery experience. We hope to have the opportunity to provide you with an even better experience on your next order.
Elite Supps
Protein powder came with the container…
Protein powder came with the container scratched and dented
2026年6月16日
Elite Supps からの回答
Hey Vincent
We're sorry to hear your protein powder arrived with a scratched and dented container. We understand this isn't the condition you expect to receive your order in, and we apologise for the disappointment.
While we take great care when packing orders, unfortunately damage can occasionally occur while parcels are in transit.
For future orders, we recommend selecting Easy Protection at checkout. This allows us to resolve issues such as damage, loss, or theft quickly and efficiently, without the need for a carrier investigation.
We appreciate your feedback and hope to provide you with a smoother experience on your next order.
Elite Supps
Elite Supps からの回答
Hey Wayne
We're happy you found our delivery quick and the product as described. Thanks for your support!
Elite Supps
Found what I needed but only had…
Found what I needed but only had limited brands for non-whey protein
2026年5月27日
Elite Supps からの回答
Hey Lena
We appreciate your feedback. We are always working to expand our product range.
Elite Supps
Great product
The delivery process was very efficient and the protein raw bars taste awesome.
2026年6月15日
Elite Supps からの回答
Hey Carmen
We're so happy to hear you enjoyed the efficient delivery and the delicious taste of our protein raw bars! Thank you for your positive feedback.
Elite Supps
Competitive pricing
Competitive pricing, great range of products and a super fast turnaround. Happy I jumped across!!
2026年6月15日
Elite Supps からの回答
Hey Steven
We're delighted to hear you appreciate our competitive pricing, product range, and fast service. Thank you for your positive feedback!
Elite Supps
Elite Supps からの回答
Hey Darren
We're so glad you enjoyed our products and pricing. Thank you for your kind words!
Elite Supps
Speedy delivery and good prices
2026年6月8日
Elite Supps からの回答
Hey Lisa
We're so glad you liked our prices and speedy delivery. We appreciate your feedback!
Elite Supps
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