Elviescloset レビュー 

They reframe nothing fancy as a positive trait like versatile wearable or perfect basic which adds value

They end with a clear recommendation and intent to return, which is a strong signal of trust to both the company and future customers.

The item matches the photo, which is great. I was a bit worried about the length, but it turned out fine. Might order again, though there’s room for improvement.

Do not buy from
This website!! What I ordered and what u received are nothing
Like each other..very poorly made and when emailed for refund was offered either 30% off full price and keep outfit or send back to china at my own cost.. the suit isn’t worth £5 never mind the £40 I paid.. also would never of bought if I thought it was from china.. website stated netherlands

Chinese company in disguise. Returns are made impossible, instead they email you offering first a 10% discount then 30%. Not much use when something doesn’t fit and you need to return it!
Basically a complete scam, where the need to return items to China and pay customs charges is not mentioned until it’s too late

I ordered a set for a weekend trip, and it was just okay. The fabric was soft though

Do not use this company!! It is not what they say they are. Products are made in china. The story is not true. The products are awful quality!

I've ordered from here twice now, and both times were okay. The quality is fine, though not amazing. and the clothing style is nice enough.

Customer service was helpful when i had a question about sizing Quick reply and clear answer. The item itself fits perfectly

Not based in UK. Prohibitive returns policy IE you pay to post back to China. Poor quality clothes.

Was a bit unsure at first, but it was all fine. The dress looked just like the photo and fabric feels nice

Was a bit unsure at first, but everything turned out fine. The dress looked just like the photo and the fabric feels nice. I'd order again.

I ordered a coat on 25th October, thinking Elvie’s Closet was a little boutique in London. I emailed the store immediately after placing the order, offering to pay for urgent delivery as I needed the coat in time for a funeral. They responded by saying this was not possible as it depended on the courier but they would despatch asap. At no point did they mention it was coming from China. The coat finally arrived 10th November and is of such poor quality. There is no lining and the button holes are literally just scissor cut. The coat is probably worth £19.99 at best, certainly not the £76 sale price I paid. If it’s too expensive to return to China, it will be going straight in the charity bag.

Returns have to be sent back to China.

I bought 3 items from Elvie's Closet London, and I had to do a return.

Their website elviescloset.com does not disclose any China return address or indicate that returns must be sent to China. It simply states that the customer will be given “detailed return instructions” after emailing, which does not make customers aware of the cost and international shipping involved for returns at the time of purchase.

I emailed them, and they disclosed the address when replying back to my email.

The website only mentions that “shipping costs are non-refundable”, but it does not specify that returns must be sent overseas, which also involves any applicable customs fees.

I requested them that the website has to clearly state for future customers that returns have to be sent to China, as the cost of doing so is significant. Unfortunately, as you can imagine, this is not the “Hassle-free returns” service advertised on their website.

This is what they answered to me via email:
"As an alternative to returning them internationally, we can offer you a 30% refund of the value of the two items you wish to return. This allows you to avoid any additional return shipping and customs costs. [...] Please note that all shipping costs and any applicable customs fees are the responsibility of the sender. Once the returned items are received and confirmed by our warehouse, a full refund will be issued."

Very unfair, and not a nice experience at all - it's either sending the returns to China paying for shipping costs and custom fees or accept the 30% refund. Hope this helps future costumers.