Emirates Holidays UK レビュー 3,212

Unfortunately extremely unhelpful during the current situation in the Middle East.

We booked our honeymoon holiday via Emirates to Dubai which we expected to be our dream holiday. Unfortunately regional tensions mean that is no longer possible. It’s okay, I thought, I’ve booked through a well trusted provider.

Unfortunately there had been ZERO and I mean ZERO communication from the company. Absolutely disgusting from a premium holiday provider.

Weeks went by and we still had nothing. No idea if our holiday would even go ahead, not that we’d want to go with the risk of escalation in the area.

The only contact they had with us was to ask for the balance payment. For a holiday they could not fulfil, to a region that has been designated as a no entry zone by the UK government.

They gave me two options: pay thousands of pounds to clear the balance with the hope I “may get a refund later” or cancel and lose my deposit.

There was zero flexibility around this, disgustingly handled and a loss of several hundred pounds.

Very unimpressed with the way this has been dealt with. You should judge a company by the way it deals with customers in the worst times, not the best.

For this reason I would not recommend Emirates Holidays to anyone. I definitely won’t be rebooking with them in the future, and I have little hope of ever getting any money back. I’d love to be proven wrong.

We booked a half board holiday with emirates for Mauritius. Fantastic, my daughter has already demanded a 2nd holiday for next year. Good customer service, great inflight entertainment. Food options also good.

As a frequent traveller for both business and leisure, Emirates consistently stands out as one of the best airlines in its category. Even with the current situation in the Middle East, they remain one of the easiest carriers to reach if you need to speak to an actual human. Their WhatsApp chat service is also excellent, especially when flights or timings need to be changed.

Throughout my recent experience, their support was outstanding. They put many other airlines to shame when it comes to contact availability and customer care. My latest holiday to the Maldives with them was exceptional, and their communication from start to finish was second to none. I will definitely look to book with them again.

My only (very small) criticism is that the upgrade offers during online check‑in would be far more appealing if they included lounge access, as some other airlines do.

Absolutely appalling and frustrating! I will never book with Emirates again. Due to my holiday being cancelled, I was told I would get a full refund within two weeks. Emirates have now had over £10k of my money for nearly three months. I get conflicting information; I phone frequently and have been told by a manager “I wouldn’t make as many phone calls” !!!! You cannot speak to anyone who can help and I have had no replies to my emails, apart from the generic ‘Dear valued customer ..,’ Today I was told that my money was released, but it bounced back from my bank account- what total rubbish. I have twice checked with my bank-nothing has come near my account - I trust my bank more than Emirates. I agree with previous reviewers - that Emirates are using our money to prop up their company and are breaking all ATOL rules. I am now going to the Aviation Authority to make a complaint, as I really don’t know what else to do. Ironically, a manager from Emirates told me today that he was going to make a complaint to his own company as he is getting frustrated fielding all the complaints. Emirates - please refund all these customers whose money you are keeping against all regulations.

Emirates Holidays are refusing to refund my trip to Dubai even while there are missiles hitting the airport and the hotel I am supposed to go to remains shut.

The date is on September, so I am outwith the 69 days that was advised that I could get a refund, however they have advised that not only will they charge me the 5% deposit, but i will also lose a further 300-400 pounds as i have the flight tickets, then additionally lose all the money I have paid to upgrade our seats.

Bare in mind the hotel remains shut, a drone hit the neighbouring hotel on the palm, and dubai airport is currently getting missiles aimed at it.

I honestly thought better of Emirates but they are turning out no better a sham company the way this has been handled.

I recently booked a trip to Dubai through Emirates Holidays and stayed at Atlantis The Palm as part of my package.

From the moment we arrived, everything felt very well organized. The hotel was stunning, with incredible views and lots of family-friendly facilities. The staff was consistently polite, gentle, and very attentive, especially helpful since I was travelling with my baby. They made sure we had everything we needed, from a comfortable room setup to assistance whenever required.

The overall experience felt smooth and stress-free, and the combination of flights and hotel made the trip really convenient. I would definitely consider booking a similar package again in the future.

Bit of a let down from Emirates.

I get with what is going on in Dubai travelers are going to get messed about but then surely you compensate travelers as they are not getting what they booked.

Currently on Dubai to Stanstead 777 300 and what a shit platform, all media has been reset for the seventh time, staff are not helpfull, well.say that two are not Male Georginio, female unsure of name but tending to passengers in seats 23 to 33. Rude, ignored three times now so three family's around me have given up, asked for drinks.... no I only have odd cups. Wtf, people are pissed off on this flight. No media "award winning it is advertised" staff off. Not good.

I am extremely disappointed with Emirates Holidays. I have always booked packages for the 'security'. I was promised a refund due to cancelled holiday within 14 working days, but it has now been 23 working days and I have still not received anything.

Communication has been poor, and I’ve had to chase multiple times with no clear resolution. This level of service is unacceptable, especially when dealing with customers’ money.

I have been fobbed off by advisor after advisor moving the goalposts and lying to me telling me my money will be back in 3 days. They are clearly holding people's money as flights only are being refunded. I have no alternative but complain to ABTA and Credit card section 75 Chargeback.

I would not recommend using this company based on my experience.

You cant force people to go on holiday and feel unsafe
Hard earned money and you wont let people cancel- its so wrong
It is unsafe and unsecure -this is not a holiday
Take example from BA and refund NOW if that is what people want

Having booked and paid for trips to Dubai a month has passed and still they have not refunded my money - pathetic business who think it just to keep our money when flights cancelled - no good

Last time booking with emirates! Trying to get a refund for our holiday to dubai in 4 weeks times and just being tossed around told different m things all the time shocking service. Due to travel to dubai on the 01/05/26 4 weeks time. Rang emirates several times over the last week and told the to ring back when its 4 weeks till travel date and we can process your refund. So i rang today and was told there is nothing we can do unless you fly on the 30th april which we less 24hrs later. Which is just an absolute disgrace. The middle wast is a warzone and FCDO advises against all travel cant even get travel insurance! But yet emirates cant issue a refund.

We know a family that was due to fly to dubai on the 17/05/26 nearly 3 weeks AFTER us and they received a full refund last week! When we said this to emirates on the phone we just got the response our policy is changing everyday we cant do anything , absolutley shocking response, what is changing ? Because the war is getting worse!

The whole experience with Emirates Holidays UK was excellent from start to finish. The booking process was smooth and efficient, communication was clear throughout, and the staff were professional, helpful and reassuring at every stage. Everything felt well organised and easy to follow, which made the holiday planning process stress-free. A genuinely high standard of service.

We booked a package holiday through Emirates Holidays to the Maldives, including flights via Dubai and resort accommodation. While we understand that flight cancellations due to Middle East issues, were beyond the airline’s control, the way Emirates Holidays handled the situation was unacceptable.

Our return flight on 5 March 2026 was cancelled, and we received no proactive communication. We only discovered this when online check-in failed, leaving us stranded at the resort. Customer service was extremely poor—calls were repeatedly disconnected or unhelpful, resulting in £152.16 in phone charges.

We were eventually rebooked 8 nights later, forcing an unplanned resort extension at USD 636 per night per room, with only partial reimbursement for three nights.

The resort had also offered a 20% goodwill discount for ongoing works to Emirates Holiday, but this was never passed on to us.

On top of this, our rebooked flight landed at Heathrow instead of Stansted, costing an additional £137.20 for transport.

We submitted a formal complaint two week ago, requesting reimbursement and compensation under the UK Package Travel Regulations 2018 and ATOL protection, and are still awaiting a response.

This experience caused significant stress, disruption, and financial loss, and we cannot recommend Emirates Holidays based on how they managed this situation.

Emirates cancelled my holiday on 4th March and I was told I would receive a refund within 14 days. On 10th March I received the cancellation invoice from Emirates which confirmed the refund would be back to me within 14 days. 14 days passed and I chased only to be told it would be 14 working days. After 14 working days I still have no refund and I called again. This time I was told to be patient as it would be back with me within 21 working days. Today is the 21st working day and I’ve still no refund.

I have called their customer service centre who tell me there’s nothing they can do and to be patient. They cannot advise when I will receive my refund. They would not transfer me to speak to someone more senior, all they offered to do was email their accounts department.

The grit person told me it had been processed and it was my bank’s issue. Lies. The second person said the money hadn’t even been released yet. They change their story every time you speak to them and nobody can give a concrete answer as to when and if I will get my money back. When you push back they end the call saying they can’t tell you anything different the you’ve already been told.

I’ve emailed but the emails go unanswered.

It’s absolutely disgraceful from a company such an Emirates.

I’ve spoken to my bank and I will be initiating a chargeback.

Cancelled my holiday at start March and confirmed refund was being processed, 4 weeks later hasn’t arrived and just keep receiving generic responses to say it’s a busy period and they will send it at some point in the future. They are in breach of their own SLA, ABTA & ATOL rules and UK law but seem to think being busy is a fair justification so I now have no choice but to commence legal proceeding.

'Customers can not call anyone for a refund, standard email responses are sent. All communicaiton on X is ignored. The 'Best Airline in the World'. Emirates have definitely lost that title. I see other people that have been failed by Emirates who are a billion dollar company. Emirates are using our money as cash flow, disguisting, will never use Emirates again.

My cancellation confirmation of 4th March 2026 clearly states that any refund due would be credited back to the original form of payment within TWO WEEKS (not 21 working days). My booking was cancelled on 4 March 2026, meaning I should have received a refund by 18 March 2026 - 13 days ago. I am still owed £11,711.25 and this is not in line with the commitment provided in your cancellation confirmation. Your reference to 21 working days processing time does not override this original commitment.

This delay is causing significant financial and emotional stress, as I have an credit card payment due within 4 days. I was required to fund an alternative holiday due to fixed travel dates. This is a considerable sum, and I do not have the means to cover the cost of two holidays while awaiting a refund that is already overdue.
I now require the following:
- Confirmation that the full refund of £11,711.25 has been immediately processed
- Confirmation that no further delays will occur
Please treat this as a formal complaint.

I was meant to fly out to Dubai during the last of week March, but due to the current conflict, it was cancelled. I have, however, received a full refund and taking into account the incredibly high amount of queries that they must be dealing with, the matter was resolved in a speedy manner. This isn't the first time that I have flown with Emirates and their customer care is second to none. A

Had 2 cancel my 60th birthday trip to Dubia ,and STILL WAITING ON MY REFUND think they do not care about there customers ,gave my 4th march certifical of refund ,then 9th march certifical refund WHY THEY HAVE LIED TO ME not very profesional ,as this was not a cheap holiday Who has thousands of pounds they dont need .I am very sad that they dont care about there customers .This yes This will affect this company in the future as people like myself will not travel with them

Excellent service and value. Thank you.

A trip booked with emirates holidays
In March 2026

A slightly different experience with events taking place in and around the UAE

Our experience from start to Finish was enjoyable

A couple of changes to both our outbound and inbound flights was to be expected

Yet effortlessly resolved

Everything went well from flights to accommodation

Including transfers and communications in between

Overall,a great trip,and will book with emirates holidays again in the future.