Good environment and amazing staff and happy staff with nice people really enjoyed it so far x
企業が回答しました
所在地
所在地を変更83 Chingford Mount Road, Chingford, E4 8LU London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It’s a good gym overall, however the signing in system is not good; as you have to touch the fob to sign in and if you are few mins late for your class; then it doesn’t mark you in and flashes red... もっと見る
企業が回答しました
The gym is quite good in general however for the price we’re paying it is a very small and busy gym. I found myself having to wait to use machines most of the times, especially the stair master as the... もっと見る
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The Chingford gym is in my opinion and experience really good. The manager and trainers are really really helpful and supportive. The gym has everything I need for focusing on different areas of the b... もっと見る
企業情報
当該企業による記述
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
当該企業による記述
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
連絡先
83 Chingford Mount Road, Chingford, E4 8LU, London, 英国
4.2
ほぼ満足
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Energie Fitness - Chingford からの回答
Hi Katie,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Very friendly staff
Very friendly staff, always there to help, greeted with a smile. Clean and hygienic, bathrooms and machines always disinfected.
2021年4月23日
Energie Fitness - Chingford からの回答
Hi EG,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us.
We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Have a great day,
énergie Fitness Central Team
As someone who suffers from anxiety
As someone who suffers from anxiety, the online classes have been great, I hope they get to continue
2021年3月18日
Energie Fitness - Chingford からの回答
Hi Angie,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
charged me for months not at the gym…
charged me for months not at the gym during the lockdown.
Tried to cancel online, said I had to contact them through telephone or email.
Just got an automated call saying email them and when I emailed them got another automated email saying "thank you for supporting your local club" with no further explanation on how to cancel my membership.
2021年2月19日
Energie Fitness - Chingford からの回答
Hello Abu,
I hope you're well.
Please accept our deepest apologies, the lack of communication from our end is simply unacceptable. If this has not since been resolved, please contact us at communications@energiecentral.com and we will look into the issue for you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Best gym in the area!
A nice clean gym with a range of equipment! Staff is really polite and helpful. Good vibes overall!! There’s free parking nearby as well and the gym is managed really well in terms of social distancing and the no. of people allowed in at one time.
2020年10月30日
Energie Fitness - Chingford からの回答
Hi Samra,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Energie Fitness - Chingford からの回答
Hi there,
I am sorry to hear you have had an unsatisfactory experience whilst being a member at one of our énergie gyms. We sincerely hope that we can make it up to you in the near future.
Best wishes,
énergie Fitness Central Team
Energie Fitness - Chingford からの回答
Hi Sally,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
It has got all of your gym/exercise…
It has got all of your gym/exercise needs but it is pretty small, which lets it down
2020年10月2日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi there,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Staff 5/5 - use of space 3/5
Staff are really lovely so that would be the highest Score.
High volume of back to back classes are an issue. The gym is quite small and areas to be able to focus on anything non equipment is pretty difficult to do with the classes take up the whole space.
Either reduce the number of back to back classes or make additional space
2020年10月2日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hey there,
I hope you're well.
We at énergie Fitness are glad to hear that you're generally happy with the gym itself. With regards to some of the issues with the facilities and services, please speak with a member of staff and they will be able to assist you. We want to deliver the perfect customer experience to every single one of our members and it seems we have some work to do so for that we apologise.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Energie Fitness - Chingford からの回答
Hi there,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed using our gym. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Excellent value for money
Excellent value for money, good range of equipment, clean and well maintained. Easy going and helpful staff. Its definitely where I belong 🌟
2020年9月30日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi Nia,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Big smiles
Diversity of the machines, clean and a lot of smiles from the personal trainer's part.
2020年9月27日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hey there,
We really appreciate you taking the time to leave your kind words, you've made our day. We will continue work hard so we can consistently deliver this amazing service to you. See you soon!
Thanks again,
énergie Fitness Central Team
Energie Fitness - Chingford からの回答
Hi there,
I hope you're well.
Your positive feedback is very much appreciated from all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Energie Fitness - Chingford からの回答
Hi GPK,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Great local gym
Great local gym. Good quality weights and machines and a well set out layout to comply with social distancing measures. Worth the money and happy to train here.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi Aqib,
Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Good equipment and staff
Good equipment, staff are approachable and helpful - they’re happy to help when I have questions.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi there,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Great gym/Poor social distancing
Great gym and equipment. However, unfortunately, zero enforcement of social distancing measures within the gym. On several occasions, I have witnessed larger groups of gym goers who were friends taking up a lot of space in the gym with no regard for other gym users, social distancing or hygiene cleaning of their stations. Very unfair to other members. It would be great to see the measures posted on the walls being adhered to.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hey there.
Firstly, thank you for letting us know about your experience with the gym. We’re thrilled to hear that you enjoyed the equipment provided to you.
However, we are sorry to hear that our Covid safety guidelines are not being wholly adhered to. We aim to create an environment where every member feels comfortable and it seems we have let you down on this occasion, for this we apologise.
Thank you for taking the time to leave your thoughts.
Best wishes,
energie Fitness Central Team
I train early and whenever I've entered…
I train early and whenever I've entered the gym since joining post lockdown it has been spotless.
It's not only a nice to see an organised cleansed gym in the morning but also you feel reassured the staff/organisation respects the higher level of cleanliness now required at these uncertain times.
I'm a big fan of the booking in system as I feel this gives you accountability to get in and within your time in the gym, there will not be any overcrowding which alleviates any anxiety that one would have post quarantine.
The staff are super polite and always ready to help.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi there,
I hope you're well.
Your positive feedback is very much appreciated from all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
I've only been a member of the Gym for…
I've only been a member of the Gym for a couple of weeks; therefore my comments my be premature. So far so good. Great Gym with Great Equipment. Very compact,
But well organised. Friendly and helpful staff. Good value for money, considering unlimited access during peak hours.
Having been a member of Energie Fitness for over year, I think its time
to review my time at the gym.
Everything positive I said previously still stands, however, I think that staff should engage with members more.
I think that personal touch really helps. I mean, staff dont really engage
that much, but at the same time, they will phone you if your absent from the gym for some time.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hey Andreas,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
A really nice gym
I really liked Énergie fitness from the moment I requested a visit to view and potentially sign up. The staff there are very helpful, friendly and professional. Once I signed up, the process of booking online (COVID precautions) was really simple and I collected my fob on arrival. The app is really easy to use and has lots of features, there is a good range of equipment, it’s clean and well spaced out. Really impressed with this gym and would recommend.
2020年9月25日
自発的なレビュー
Energie Fitness - Chingford からの回答
Hi Kelsi,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
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