Enlighten Smiles レビュー 

Enlighten Smiles からの回答

2025年3月19日

Hello Sheena,

Thank you for your kind words! Our customer service team always strives to provide the best experience, and we’re so glad Dineo could help. 😊 We’ll be sure to share your feedback with the team!

Best,
The Enlighten Team

Enlighten Smiles からの回答

2025年3月19日

Dear valued customer,

Thank you for taking the time to leave us a review.

It is great to hear that the product works well. Please be assured that the colour takes a few days to stabilise, so it will all blend in and look very natural. The best thing about professional teeth whitening is that you can control the whiteness - you can stop whenever you are pleased with the shade and keep the remainder of the gel for top-ups. This, in turn, delays the need for buying top-up syringes for a while. Sounds like a win-win situation for you 😁

Best wishes,
The Enlighten Team

Enlighten Smiles からの回答

2025年3月19日

Hello Alexander,

Thank you for your review! We're so happy to hear you're loving your beautifully white smile. 😊 Enjoy your results!

Best,
The Enlighten Team

Enlighten Smiles からの回答

2025年3月19日

Hi Ryan,

Thank you so much for sharing your feedback with us. We're truly sorry to hear about the sensitivity you've been experiencing, and we understand how uncomfortable that can be.

While some sensitivity is expected during the whitening process, it shouldn’t be overwhelming. You’ve done the right thing by using the toothpaste in your trays and alternating applications.

For added relief, many of our patients find that applying the desensitising serum for a little longer directly to the sensitive areas can make a difference. If the sensitivity continues, a discussion with your dentist may the best solution as they could consider switching your treatment to the lower concentration gel only.

As UK regulations prevent us from speaking directly with patients, your dentist is best positioned to offer personalised solutions, and we’re here to support you in any way we can. If you’d like, we’d be happy to reach out to them on your behalf—just let us know and provide us with the address and practice name of your dentist. You can share it to social@enlightensmiles.com.

We genuinely appreciate you taking the time to let us know about your experience, and we truly hope that once the process is complete, you'll be thrilled with the results.

Please don’t hesitate to reach out if we can assist you further in any way.

Warm regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年3月3日

Hello Imogen,

Thank you so much for your glowing review! We’re thrilled to hear that Enlighten White has made a noticeable difference for you. Your recommendation truly means a lot to us!

Here’s to even brighter smiles ahead! :)

Warmest regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月28日

Hello Becky,

Thank you so much for sharing your experience! Your feedback truly means a lot to us! We’re glad you’re impressed with the results and appreciate your support.

If you ever need anything or have questions, don’t hesitate to reach out 🤍

Best regards,
From The Enlighten Team

Enlighten Smiles からの回答

2025年2月28日

Hello Emma,

Thank you so much for your wonderful feedback! We’re confident you’ll love the Serum and can’t wait for you to experience even more amazing results.

Feel free to reach out if you need any tips or have questions!

Best regards,
Enlighten Team

Enlighten Smiles からの回答

2025年2月28日

Hello Hannah,

Thank you so much for your fantastic review! We’re thrilled to hear that our Enlighten White your teeth looking bright, and the Serum helped protect them. We’re so happy to have contributed to your smile 😊

Thanks again for choosing Enlighten !

Best regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月28日

Hello Mike,

Thank you for your feedback! We’re so glad to hear that you found the process straightforward and well-explained, and that you're happy with the results. It’s always our goal to make the experience as smooth and effective as possible.

We truly appreciate your support!

Best regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月28日

Hello Gaby!

Thank you so much for taking the time to share your wonderful experience with Enlighten products! We’re thrilled to hear that you’ve achieved excellent results Products. It’s great to know that our customer service team has also made a positive impact. Your recommendation means the world to us, and we’re so happy to be part of your smile journey! 😊

If you ever need anything, feel free to reach out!

Best regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年3月5日

Dear Ellie,

We’re truly sorry to hear that your experience didn’t meet your expectations, and we completely understand how frustrating sensitivity can be. Your comfort and satisfaction are very important to us, and we appreciate the time you’ve taken to share your feedback.

We want to reassure you that your results were carefully reviewed by both us and the dentist, and the photos taken by your dentist confirm that you have, in fact, achieved the B1 shade—our guaranteed result. Your teeth appear visibly whiter than before you started treatment, even a shade or two whiter than B1 in places. We’re unsure why you feel there has been no change, especially that your teeth look worse than before as in our view, the treatment was certainly successful. But we’d be happy to go over the results with you in detail should you wish to. If you were hoping for your teeth to go further than B1, other options may have to be considered such as composite bonding, or veneers.

Regarding sensitivity, while most users find our treatment to be gentle, individual experiences can vary. In your particular case, we know that there was a clinical reason which your dentist already discussed with you. However, we are truly sorry that you experienced this discomfort as we understand this can be frustrating.

Furthermore, we know that your dentist has already been in touch and has offered you a refund despite the treatment being classed as successful so we hope that this resolution was satisfactory to you.

Wishing you all the best,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月26日

Hello!

Thank you for sharing your experience with us. We completely understand your desire to match your natural teeth to your new top bridge. However, it’s important to note that natural teeth, even when whitened, will never achieve the exact shade and uniformity of restorations—unless those restorations were specifically designed with natural variations in mind. This is why we refer to B1 as the whitest natural shade to help set realistic expectations.

Looking into your case, we noticed that the impressions provided by your dentist were what we call ‘borderline impressions.’ While we requested new impressions for the best possible fit, your dentist opted to proceed with the original ones. This may have impacted the fit of your trays and, consequently, your whitening results.

Additionally, given your age group, whitening naturally takes longer, and your treatment should have ideally been a 5-week course rather than the standard 3 weeks. We know that patients over 60 years old need a longer course to whiten to a successful B1.

That being said, we’d be more than happy to discuss your case further with you and your dentist to see if any additional whitening could be achieved. However, to match the bottom teeth perfectly to your bridge, restorations may be the only option. If you’d like us to assist further, please share your dentist’s details to social@enllightensmiles.com —we’d love to help in any way we can.

Best regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月20日

Dear Mo,

Thank you for sharing your experience. We’re very sorry to hear that your results did not meet your expectations and that you experienced discomfort during the whitening process. We would like to start by saying that extreme sensitivity is very rare, though we completely understand how this can be upsetting.

Could you confirm that you received the full Evo4 Complete system, including 3 whitening syringes, one Enlighten Serum toothpaste, one Enlighten White toothpaste, a desensitising Comfort pen, and custom-made trays?

Extreme sensitivity can happen due to many reasons, but most often is a sign of enamel issues or bruxism (ie exposed dentine, thin overall enamel or ever grinding and/or clenching). Sometimes these can be difficult to spot straight away, but usually dentists can pick up on them at the time of the examination and recommend a suitable regime. Has your dentist mentioned anything during the examination process?

There are usually thing we can explore when patients experience such sensitivity:

* A more intensive desensitising regime
* Switching to a lower concentration gel for a longer period
* As a last resort, whitening every other night (less ideal but still effective)

Enlighten is designed to provide predictable and effective whitening results, including the guaranteed B1 shade when the treatment protocol is followed correctly. High sensitivity can understandably influence compliance which therefore affects results. Other factors such as individual enamel composition and aftercare can also influence the outcome. We take all feedback seriously and would like to better understand your case to see how we can support you, should you wish to do so.

If you’d be open to it, we’d appreciate your consent to contact your dentist and to discuss and provide any guidance that might help. Please feel free to contact our team at social@enlightensmiles.com outlining your dentist’s name and address, and we’ll do our best to assist you.

Best wishes,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月18日 に更新

Hello Iain,

Thank you for your feedback! We’d like to explain a little more about our products, that may help to understand why you didn’t notice the results you were expecting.

Enlighten White Toothpaste is designed to prevent staining, lift any surface stains and keep teeth clean, while Enlighten Serum is a conditioning treatment that strengthens enamel and reduces sensitivity—these products work differently and complement each other.

Enlighten White is designed to help maintain your whitening results if you whitened your teeth. If you didn't, it will provide a gentle brightening effect as it removes fresh stains, but if you were looking for a more noticeable whitening effect, a professional treatment combined with our toothpastes will be a more suitable option.

If you haven’t yet used it yet, we recommend considering the Evo4 for an intensive whitening effect. It’s our professional whitening system, designed to deliver deep whitening results, while the toothpastes are more about enhancing and maintaining those results.

We hope this helps! If you have any further questions or need assistance, feel free to reach out.

Warmest Regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月17日

Hello Sandra,

Thank you so much! Your kind words just brightened our day. 😊

Warmest Regards,
The Enlighten team

Enlighten Smiles からの回答

2025年2月17日

Hello Isabel,

That's amazing to hear ! Enlighten White is specially formulated to help maintain your white smile by lifting stains and strengthening enamel. Keep shining!

Warmest regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月13日

Hello Marie !

Thank you so much for sharing your experience! It’s great to hear that Enlighten has worked so well for you over the years, and that you’re still getting compliments on your natural, healthy smile. Your review really highlights how effective it can be with just a few top-ups a year. We truly appreciate the recommendation :)

Warmest Regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月13日

Hello Jackie,

Thank you so much for your glowing review 😊 We're thrilled to hear that you had such a positive experience with us and that you're loving your brighter smile. We truly appreciate your kind words !

Warmest regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月10日

Hi Susan !

We really appreciate your support and are so glad you had a great experience. Enjoy your bright white smile! :)

Warmest regards,
The Enlighten Team

Enlighten Smiles からの回答

2025年2月6日

Hello Andra,

That's wonderful to hear! We're thrilled that you had such a positive experience with our product. It's amazing to see the difference it's made for your confidence and how many compliments you're receiving on your smile now. Thank you for sharing your journey with us!

Warm Regards,
The Enlighten Team