Enlighten Smiles レビュー 

Enlighten Smiles からの回答

2025年7月31日

Hi Miss Reid,

Thank you for your kind words! We’re so glad to hear your teeth feel clean and fresh — that’s exactly what we aim for!

We really appreciate your support!

Enlighten Smiles からの回答

2025年7月31日

Hi Temi,

Thanks so much for the detailed update — we love hearing how things are going! It’s great to know you’re already seeing a big difference by week 2 and feeling more confident with your smile!

Minor gum irritation can happen with a little extra gel, but sounds like you’re managing everything really well. If the sensitivity continues, speaking with your dentist is always a good call!

We’re excited to hear how it all turns out — keep us posted!

Enlighten Smiles からの回答

2025年7月29日

Hi Carol,

Thank you for the lovely feedback!

We're so happy to hear you're loving the product and even more so that your dentist noticed the difference too!

That's exactly the kind of result we aim for!

Enlighten Smiles からの回答

2025年7月28日

Hi Max,

Thanks so much for sharing your experience — and congratulations on your wedding! We’re really glad to hear the trays were comfy and easy to work into your routine.

It’s great that you saw results so quickly, just in time for the big day. Wishing you a lifetime of smiles ahead!

Enlighten Smiles からの回答

2025年7月28日

Hi there,

Thank you so much for your kind words! We’re thrilled to hear you’re impressed with how well the toothpaste maintains your results and protects against stains.

It means a lot to know you’d recommend both the product and our service — we’re so glad you’re happy!

Enlighten Smiles からの回答

2025年7月28日

Hi Julie,

Thanks for your review! We’re glad to hear your order arrived on time and that you found good value in shopping with us!

Enlighten Smiles からの回答

2025年7月23日

Hi Gill,

Thank you for such a glowing review! We’re so glad to hear you’ve had an amazing experience with Enlighten and that the results speak for themselves!

It’s wonderful to know the toothpaste has become your go-to, and that ordering and delivery have been smooth and easy!

We truly appreciate your recommendation!

Enlighten Smiles からの回答

2025年7月17日

Hi John,

Thanks for your review! We're glad to hear that your order arrived quickly and that you're already starting to see results.

We appreciate your support and look forward to hearing how things continue to go!

Enlighten Smiles からの回答

2025年7月8日 に更新

Hi Amanda, Ana here.

In March, I reached out regarding your treatment and coordinated with your dentist, who agreed to assess your case in consultation with our team. We concluded that, since your teeth were already close to a B1 shade, additional whitening gel would likely achieve the desired result.

I apologise for not responding to your recent email. Reason behind this was initially it took a little while to get in touch with your dentist. Afterwards, my colleague spoke with both you and your dentist by phone and were informed that the situation was being addressed and that there is nothing else to be added at that point. This review is the first written update we have received since, and we will review your case again.

Please note two points of clarification:

- The comment that you were “nearly at B1” was made before you received the extra gel. To confirm whether the additional whitening has achieved B1, your dentist must measure your shade using a Vita shade guide.

- Whitening can require more time for certain cases. Not achieving the target shade within the standard three weeks does not indicate treatment failure. If your dentist believes that an additional two weeks of gel will achieve B1, we recommend following that plan. We provide guidance based on our experience, but your dentist’s clinical judgment ultimately determines the course of action.

I will follow up by email shortly to discuss the next steps.

Best regards,
Ana

Enlighten Smiles からの回答

2025年7月3日

Hi Roxanne,

Thank you for the kind words! We’re so glad to hear the toothpaste is doing exactly what it’s meant to — keeping your teeth clean and white!

We really appreciate your support!

Enlighten Smiles からの回答

2025年6月25日

Hi Paul,

Thank you for your wonderful feedback! We’re so pleased to hear the toothpastes are helping maintain your whitening results and that you’re enjoying the taste too!

We are thrilled to hear that you know they’re worth it! We're always improving and testing the formulation to keep bettering them!

Enlighten Smiles からの回答

2025年6月23日

Hiya!

Wow — thank you for such a fantastic review! We’re delighted to hear you’ve been loving the toothpaste for years and that it continues to deliver everything you need — from a great clean and lasting freshness to whitening power.

It’s also wonderful to know our deliveries and service have been consistently reliable for you! We always aim for stellar service from start to finish!

We truly appreciate your loyalty and look forward to being part of your routine for many more years to come!

Enlighten Smiles からの回答

2025年6月23日

Hi Cyndy,

Thanks so much for your lovely feedback! We’re delighted to hear you’re enjoying the results from the serum and whitening toothpaste, and that your order arrived quickly.

We appreciate your support and look forward to being part of your smile care for a long time to come! :)

Enlighten Smiles からの回答

2025年6月17日

Hi Rachelle,

Thank you so much for the love! We’re thrilled to hear you’re enjoying the products and that our customer service team has been helpful and responsive — that means a lot to us!

We’re also glad your deliveries have gone smoothly. We look forward to being with you on your smile journey for a long time to come! :)

Enlighten Smiles からの回答

2025年6月9日

Hi Jennifer,

Thanks for your review! We’re so glad your order arrived quickly and that you’re happy with the products.

We’re always excited to hear feedback, so we really appreciate you taking the time — and completely understand that you needed a bit more time to try everything first!

Thanks again for choosing us to keep your smile bright! :)

Enlighten Smiles からの回答

2025年5月27日 に更新

Hi there,

Thank you for sharing your experience—while we’re truly sorry to hear you’re feeling this way, it sounds like your concerns were primarily with the treatment process and follow-up care, which can only be best addressed by your dentist, as we, as the product manufacturer, are not legally able to provide patient care or solutions. We are however, always happy to support both you and/or your dentist in any way we can, mainly guidance on how to fix your situation, if at all possible.

Has your dentist measured the resulting shade of your teeth against a VITA shade guide and concluded that your teeth are at B1? If so, then your treatment would be considered successful in view of the fact that B1 is the whitest natural shade there is and is also our guarantee.

Our main aim in every case is total satisfaction, as we intend with our B1 guarantee. This, sometimes, can take a longer period due to other factors. We are sorry to hear that you are not satisfied as yet, however, we would love to work with your dentist on your case to try and get you the results you desire.

If you would be keen to give us your consent to consult with your dentist on your behalf, we would like to discuss your case clinically to try and find a solution that best fits your dental needs, as well as your desired results. If you are keen to go ahead, please do write us on social@enlightensmiles.com with your dentist’s name and address, and we’ll do our best to get you to your desired outcome!

Enlighten Smiles からの回答

2025年5月22日

Hi Alina,

Thank you for your review, we appreciate it greatly and aim to continue providing you with the premium products, Service and Smiles that Enlighten is known for!

Enlighten Smiles からの回答

2025年5月22日

Hi Margaret,

Thank you for your kind review! We're thrilled to hear that the both of you love the toothpaste! Your recommendation truly means a lot to us!

Enlighten Smiles からの回答

2025年5月20日 に更新

Dear Bim,

Thank you for your feedback. We’re very sorry to hear that you experienced such discomfort during the whitening process. We try to mitigate sensitivity in every way we can, in that we do over 2,300 cases a month and only find less than 10 cases of high sensitivity in that same period. This is around 0.43%. These 10 are usually due to specific clinical causes, ie. personal dental circumstances.

Dentists are usually able to spot enamel issues or bruxism (ie exposed dentine, thin overall enamel or grinding and/or clenching) and treat them prior to, or during, treatment. Has your dentist mentioned anything before or during your treatment?

From our records, we are unable to find your case. This may point to trays that have not been manufactured by us, which we are unable to vouch for. Just to confirm, have you received the full whitening Kit containing 3 whitening syringes, one Enlighten Serum toothpaste, one Enlighten White toothpaste, a desensitising Comfort pen, and custom-made trays?

We do have protocols in place for if a patient has sensitivity, which we implement as soon as we are aware of the struggles faced. We're sorry to have not been told sooner so as to help you earlier on your journey. We are always willing to try our best and assist you, should you still wish to do so.

We take all feedback very seriously and would like to better understand your case to see how we can support you. If you’d be open to it, we’d appreciate your consent to contact your dentist and to discuss and provide any guidance that might help. Please feel free to contact our team at social@enlightensmiles.com outlining your dentist’s name and address, and we’ll do our best to get you to your desired outcome

Best wishes,
The Enlighten Team

Enlighten Smiles からの回答

2025年5月19日

Hi Scott,

We're happy to know our delivery was efficient! I hope you enjoy your toothpastes! :)