I recently placed an order for three items, however only one item was received in the box. I have already logged this issue, but unfortunately I have not received any response so far. I have al... もっと見る
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レビュアーのコメントを見てみましょう
Really good quality had to return my first order as jumper was too big but return was easy and replacement was shipped in no time , I am a first time customer but will definitely be back!
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... もっと見る
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
連絡先
High Street 281, LN2, 英国
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4.0
ほぼ満足
482件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 27％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Be very careful with your returns!
Used this site regularly, recently bought a few tshirts, too large so returned in original packaging to be told no refund as they had splash marks on them. They were tried on in my bedroom and instantly folded up & put back in their original packaging. Then received an email stating the above. Absolute nonsense, they posted the tshirt back, minus the original individual tshirt packaging. I can't see any splash marks like they claim & seeing as I am now stuck with garments that are too big I can't even claim they are brand new & attempt to sell them on other sites as they don't have the original tshirt packaging which EQVVS couldn't be arsed to send them back in. Was a frequent user of this site, not anymore!
2024年6月28日
自発的なレビュー
EQVVS からの回答
Hi Neil,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We take great care in processing returns to ensure all items are returned to us in sellable condition. On this occasion, our quality checks found splash marks on the T-shirt, which is why we couldn't accept the return. We apologise for any inconvenience this has caused and for not returning the original packaging. Your feedback is valuable, and we will review our processes to improve our service. If you’d like to discuss this further, please contact our customer service team.
Many thanks,
EQVVS
Excellent Customer Service
I had an issue with a product I had bought and the customer service team were excellent at coming to a solution that suited us both.
2024年7月18日
自発的なレビュー
EQVVS からの回答
Hi!
Thank you for your kind words! We're delighted to hear that our customer service team was able to assist you effectively. Your satisfaction is our priority, and we're always here to help. We appreciate your feedback and look forward to serving you again!
Many thanks,
EQVVS
Happy experience
I had an immediate response from customer services who were able to resolve my problem quickly and satisfactorily.
These actions will encourage me to use the company again. Excellent
2024年7月19日
自発的なレビュー
EQVVS からの回答
Hi Janet,
Thank you for your wonderful review! We're pleased to hear that our customer service team responded promptly and resolved your issue to your satisfaction. We look forward to serving you again in the future!
Many thanks,
EQVVS
EQVVS からの回答
Hi Daniel!
Thank you for your 5* review! We're delighted to hear that you had an amazing experience with our customer service. We look forward to serving you again soon!
EQVVS
Gift voucher resolve …
I bought a shirt after stumbling across this company by mistake, the purchase process was simple. The item was delivered promptly and to my surprise after opening the packaging there was an envelope attached to the invoice with a gift voucher off my next purchase. So I immediately went back on the site to spend a little more and use the voucher. After a few attempts to use the voucher I had to contact the company to verify it. Customer service was fantastic, Jules was the operator I was being dealt with and after a short spell every thing was in order for me to carry out my purchase. What a great company 5 star service, I'll be shopping on line with this company for a long time.
2024年7月8日
自発的なレビュー
EQVVS からの回答
Hi Dennis,
Thank you for your kind words! We're delighted to hear about your positive experience with our company.
It's great to know that you found our purchase process simple and that your order was delivered promptly. We're pleased that the surprise gift voucher added to your experience, and we appreciate your patience in verifying it. Jules will be thrilled to hear your kind words and know that she was able to assist you efficiently.
Your feedback means a lot to us, and we're excited to have you as a long-term customer. We look forward to providing you with exceptional service and quality products for many more purchases to come.
Thank you once again for your support.
Many thanks,
EQVVS
Exceptional products and customer…
Exceptional products and customer service, Jules was especially helpful and courteous. I will definitely be back again in the future. Thanks for all your help!
2024年7月8日
自発的なレビュー
EQVVS からの回答
Hi Chris
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed our products and customer service. Jules will be delighted to hear your kind words. We look forward to serving you again in the future.
All the best,
EQVVS
EQVVS からの回答
Hi Jes,
Thank you for your kind words! We're thrilled to hear that you found our customer service helpful, and polite. Customer satisfaction is our top priority, and we appreciate your feedback.
Many thanks,
EQVVS
Everything I have ordered has been…
Everything I have ordered has been great and the one item I didn’t like the process of sending it back and getting a refund was quick and easy. Will continue to use this company as I think it’s excellent.
2024年6月22日
自発的なレビュー
EQVVS からの回答
Hi Mr McCardle,
Thank you for your fantastic review! We're delighted to hear that you've been pleased with everything you've ordered and that our return and refund process was quick and easy. Your continued support means a lot to us, and we're thrilled to be your go-to company.
All the best,
EQVVS
Easy transaction as always 👍
2024年6月17日
自発的なレビュー
EQVVS からの回答
Hi Richard,
Thank you for your kind review! We're thrilled to hear that you had an easy transaction with us. Your satisfaction is our priority, and we appreciate your continued support. Looking forward to serving you again!
Thanks,
EQVVS
Holes in polo shirt - no refund
Bought a Ralph Lauren polo shirt. Wore it once - found two holes in the back. Sent it back. Refused a refund. I understand the no wear no wash rule but they sold me a shirt with holes in it that they can’t resell. Disappointing. Will never use them again.
2024年6月17日
自発的なレビュー
EQVVS からの回答
Hi Jeremy,
We are sorry to hear about your experience. Our returns policy, stated in our Terms and Conditions, does not allow returns of items that have been worn and washed, as it is challenging to determine when any damage occurred.
For clarity, we do offer free returns and exchanges for faulty items if reported to our customer service team within 5 days of delivery. Unfortunately, we cannot process refunds or exchanges for damage reported beyond this period, especially if the item has been worn.
We appreciate your understanding and thank you for your feedback.
All the best,
EQVVS
Over and Above
It was totally down to one diligent and tenacious EQVVS individual, Jules.
I received an email from Jules today to ask me if I no longer wanted a product that had been returned by the courier.
Apparently the courier reported back that the package was refused. Jules had the foresight to check in with me. Transpires that we had a number missing from my Postcode, most likely my mistake!!
Jules then got straight back on the case, and left me with confidence that my purchase will be delivered a.s.a.p. To fit in with my holiday, for which I purchased said item.
I call it ‘over and above’ and excellent and considered customer service. And I hate to say it, something that has become a somewhat forgotten art form!
Thank you Jules……….
Keith
2024年6月7日
自発的なレビュー
EQVVS からの回答
Hi Keith,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Jules. We pride ourselves on providing exceptional customer service, and it's great to know Jules went above and beyond to ensure your purchase arrived on time. We appreciate your kind words and look forward to serving you again.
Best regards,
EQVVS
Jules is amazing
Jules is amazing. My delivery didn't arrive and she was polite throughout and even put £10 gift card in next package as a way of apology. None was needed and you guys are fantastic.
2024年6月6日
自発的なレビュー
EQVVS からの回答
Hi Aaron!
Thank you for your wonderful review! We're thrilled to hear that we were able to resolve your delivery issue promptly. Her dedication to excellent service reflects our commitment to our customers. We appreciate your kind words and support.
Best regards,
EQVVS
I always buy my clothes from you
I always buy my clothes from you, I've never had any issues and the clothes have always been top quality
2024年6月1日
自発的なレビュー
EQVVS からの回答
Hi Wayne!
Thank you for your loyal support! We're delighted to hear you've always been satisfied with our top-quality clothing. Your continued trust means the world to us, and we look forward to serving you again.
Best regards,
EQVVS
The company were very professional.As a…
The company were very professional.As a result of the parcel been taken to wrong address.
The matter was resolved with the intervention of a very mature and helpful Customer Service. Jules seemed to be the main person dealing with the matter at hand and despite having to track the parcel kept me informed all the way. Well done Jules. Thankyou
2024年5月30日
自発的なレビュー
EQVVS からの回答
Hi Jennifer,
Thank you for your kind review! We're pleased to hear our team, especially Jules, provided professional and helpful service in resolving the parcel issue. Your satisfaction is our priority, and we appreciate your recognition.
Best regards,
EQVVS
The go to place for designer brands…
The go to place for designer brands ..always sort me out with discounts. First class
2024年5月30日
自発的なレビュー
EQVVS からの回答
Hi Andy!
Thank you for your fantastic review! We're delighted to be your go-to place for designer brands and happy to hear you appreciate our discounts. We look forward to continuing to provide you with first-class service.
Best regards,
EQVVS
Great service handling a return…
Great service handling a return. Highly recommended
2024年5月22日
自発的なレビュー
EQVVS からの回答
Hey Colin,
Thanks so much for taking the time to leave us a review, we really appreciate it.
Look forward to having you shop with us again.
Thanks again,
EQVVS
First Class Customer Service
Customer service is absolutely first class. Had the help of Jules who was incredible.
Very friendly, knowledgeable and helped to turn around an exchange in no time. Very grateful Jules, you are amazing!!!!!!
2024年5月21日
自発的なレビュー
EQVVS からの回答
Hi Julie,
Thanks so much for leaving us such a cracking review.
I'm glad Jules was able to help you, she's definitely a wizz at getting stuff done!
We look forward to having you shop with us again soon.
Thanks again,
EQVVS
Great place to shop and fabulous…
Great place to shop and fabulous customer service! Will keep shopping here! Thank you.
2024年5月20日
自発的なレビュー
EQVVS からの回答
Hi Lucy!
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoy shopping with us and appreciate our customer service. We look forward to serving you again soon!
Many thanks,
EQVVS
EQVVS からの回答
Hi Wilma,
Thank you for the kind words!
We're delighted to hear that you had an excellent experience with our customer service team. Prompt and attentive service is our priority, and we're glad we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out.
We appreciate your feedback and your support!
EQVVS
Fantastic shopping experience
Fantastic shopping experience Harry and the staff are friendly and really helpful in helping choose items that are right for the customer. The range of clothing is extensive and there is Definately something for everyone.
2024年5月15日
自発的なレビュー
EQVVS からの回答
Hi Stephen,
We're thrilled to hear about your fantastic shopping experience with Harry and our team! Providing friendly and helpful service is always our goal, and we're delighted to know that we hit the mark.
With our extensive range of clothing, we strive to cater to every customer's needs and preferences. Thank you for your kind words and for choosing us for your shopping needs.
We look forward to serving you again soon!
EQVVS
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